Before boarding his plane from Tampa to Newark, Peter Shankman jokingly asked Morton’s Steakhouse over Twitter if they could meet him with a porterhouse steak when he landed. Lo and behold, they did.
Looking for my driver, I saw my name, waved to him, and started walking to the door of EWR, like I’d done hundreds of times before.
“Um, Mr. Shankman,” he said.
I turned around.
“There’s a surprise for you here.”
I turned to see that the driver was standing next to someone else, who I just assumed was another driver he was talking to. Then I noticed the “someone else” was in a tuxedo.
And he was carrying a Morton’s bag.
It’s another Twittacle! Which, of course, refers to “Twitter miracle.”
Shankman is a frequent diner at Morton’s Steakhouse and they know him by name based on his mobile phone number, no matter which city he calls from to make a reservation. So that, plus his 100,000+ Twitter followers and job as a social media entrepreneur who writes about PR stunts probably had something to do with getting Morton’s attention. Still, a pretty awesome story. Pretty much any story that ends in steak is awesome.
The Greatest Customer Service Story Ever Told, Starring Morton’s Steakhouse [shankman] (Thanks to Tero!)