After reading the story about the guy whose internet was shut off for a year by Comcast as punishment for breaching their data cap, reader Brian tried to check out his Comcast bandwidth meter. He did not want to have the same fate befall him. However, when he got to the screen, all the data and graphs that had been there months before were gone. Comcast told him that the bandwidth meter isn’t working for some customers but gave him a number to call if he needed to check on his data consumption.
Here is the emo-filled note they wrote Brian:
Thank you for contacting Comcast High Speed Internet. I appreciate that you took the time to write us an email about the upgrade concern.
I understand you are having issues checking your Comcast High-Speed Internet (CHSI) service’s usage meter. I know how important it is for you to keep track of your Internet bandwith usage as this would help you allocate your bandwith usage. If I were in the same place, I would feel the same way too. To resolve your concern, I will be grateful to provide you the proper documentation regarding your concern. Rest assured that all information included in this correspondence will help in resolving your auto reply inquiry.
Brian, thank you for taking the time to bring this to our attention. We understand how important your email account is to you, please accept our sincerest apologies for any inconvenience this may have caused. Our engineers are aware that some of our subscribers are having difficulty while checking the usage meter via their accounts but rest assured that this has our highest priority for a resolution. Although we do not have
an estimated time of resolution, we are confident that services will be restored shortly and we do appreciate your patience and understanding as we work to resolve this. We pledge that Comcast will use this event as an opportunity to learn, and the information we gather will be applied towards making our network even more reliable. Thank you again for helping us improve our service.
While waiting for the system to be up, you can check your real-time bandwith consumption by calling Customer Security Assurance at 1-888-565-4329. This team is a dedicated group of security professionals who respond to issues pertaining to security.
Brian says that he is ‘so glad they will “use this as a learning experience.’”