Simplehuman’s X-Frame laundry hamper isn’t cheap, but it’s a quality item and looks really cool. Like an X-Wing Fighter, notes tipster Will. But after a simple washing, something terrible happened to the bag of Will’s hamper. He wrote to them asking where to purchase a new bag, and instead received a new, free bag in the mail.
You’ve written previously about the astounding customer service provided by simplehuman. I just wanted to confirm this. A few months ago I purchased their X-Frame Laundry Hamper because it looked cool and, well, it looks like it was inspired by an X-Wing Fighter.
So a few days ago I needed to wash the laundry bag. Per instructions, I machine washed and tumble dried. The bag came out of the dryer looking like a crumpled up brown paper sack. No amount of cool-ironing would save it. Plus, I discovered a hole in the bag.
Chalking this up to a loss, I wrote to simplehuman asking how I could purchase a replacement bag. A few hours later, I received a pleasant reply from Christine (e-mail copied below) who informed me that a brand new bag, free of charge, is in the mail. No questions asked.
Sure their products may seem expensive and indulgent. But great customer service like this will keep me coming back for their cool-ass products.
Here’s the e-mail he received:
Thank you for your inquiry and we apologize for any difficulties you are experiencing with your x-frame hamper. We will be glad to send you a new laundry bag free of charge, as part of the simplehuman warranty program. Your order will be shipped via UPS to the address you provided on the online form. Please allow 7-10 business days for delivery.
At simplehuman, we stand behind our products 100% and are working to offer the best possible service. We hope that our products can continue to serve you well for the years ahead.
If you have additional questions, please do not hesitate to contact us by replying to this email.