What's The Best Customer Service Advice You've Ever Heard?

Has anyone ever given you great customer service advice? You know, the kind that you have to rush out and tell all your friends so they won’t get ripped off (or that you send to our tipline immediately)? Here’s one we like: “Pretend you are the supervisor. Remain calm and walk the customer service person through the process of solving your problem.”

We’re looking for tales of great customer service advice to share with our curious cousins at Consumer Reports. And, no, your stories don’t have to be based on things you’ve learned from The Consumerist, though we won’t complain if they are!

What lessons do you want to share with Consumer Reports? Send them to our tipline, tips@consumerist.com, and be sure to include “Good Advice” in the Subject.