How Should Wait Staff Handle Rude Customers?

Anyone who’s worked on a wait staff looks at their dining out experiences in a totally different way than the uninitiated. Understanding the pressures and perspective of servers can give you a deeper understanding of how to handle disappointments. For starters, you realize that customers have just as significant a role as servers in making it a pleasant dining experience. That’s what I’m told, at least. Full disclosure: My food industry working experience is restricted to one hellish day working at a student union Chick-fil-A.

Girl Makes Cents, who is starting a job as a waitress, looks at the quandary from the other side of the equation, asking readers how to handle tough customers, including those who are rude or deny having ordered things that are on the bill.

How would you recommend servers handle difficult customers?

Waitressing Tips? [Girl Makes Cents]