Sprint owed Sean and his wife $400 in rebates for their shiny new LG Optimus phones. They tried to be patient, but a few months passed and the rebates were clearly overdue or missing. A few days ago, Sean finally sat down and sent this brief but effective email to CEO Dan Hesse.
A couple months ago my wife and I came in to your store and signed up for Sprint service. The sales person at the store in [redacted], MD was very helpful and gave us advice and we selected phones. We both like the LG Optimus and they had $200 rebates. We purchased the phones and have enjoyed the good phone services.
I mailed the rebate information which was received at your processing center on February 21, 2011 and approved on March 15, 2011. According to the rebate status I should have received both checks by April 2, 2011. I had not received it by that date and called a few days after that to see what was going on. I was told to wait until 45 days after the date that it was approved before Sprint could put a stop payment on the check and reissue it. I called again about a week ago and was told the same thing.
Well today is 45 days and I called again. I was told to give it a couple more days. I just feel that I have been given the run around and I would like to get this resolved. I would like for the rebate check to be reissued and sent to me. My account number is [redacted] with phone numbers [redacted] and [redacted].
I look forward to hearing from you and getting this issue resolved. Please contact me at [redacted] to let me know what is going to happen with this issue.
Great letter, and great results. Sean just sent us this update:
Just wanted to give you an update on my previous email. I got a phone call from Jonathan from the office that answers Dan Hesse’s email yesterday. He conferenced in the rebate dept and they agreed to re-issue the rebate check. It sucks that you have to go to that length to get something simple as that done. Thanks for being a resource for all consumers.