We receive a ton of e-mails from Comcast customers (and customers of all cable/internet/phone companies) about having to spend multiple days waiting for techs to install or fix their service. But most stories end — either happily or with the customer just giving up — around the third or fourth visit. That’s why we were so blown over by the story of one customer in Washington state whose ordeal with the reigning Worst Company In America has gone on for over four years.
After Rebekke’s house, located on a small island in Washington, was built in 2006, she contacted Comcast to come out and install cable and internet service. Since it was a new home, cable needed to be laid connecting the house to the Comcast lines.
It took two months for the contractor hired by Comcast to finish laying the lines. In the interim, Rebekke had gotten her internet and phone service through the local phone company.
With the cables finally laid, she was able to call up Comcast so she could switch over:
So, in the beginning of 2007, Comcast finally sent a guy out. He couldn’t connect our internet because he couldn’t access some box in our utility room. We later discovered that this box has nothing to do with the cable.
Next, Comcast sent a guy who just left after five minutes with no goodbye or paperwork.
At least nine more times, Comcast has sent workers that say they cannot complete the job because the cable that the contractors buried doesn’t reach the house (they cannot find the end).
SInce 2007, we have been telling every Comcast man the same thing: “This is exactly the same problem the last guy had, don’t you guys ever speak to each other?”
SInce Comcast contracted out the people who actually bury the cables, they have NO paper trail on where, when or how the lines are buried…
Comcast now says they will hire ANOTHER contractor to RE-bury NEW cables.
I wonder how much all of this is costing the company?
Maybe you can help us connect the hidden, elusive lines from the road to the house? If not, my dog is going to give it a go.