Where To Complain About The Postal Service

A lot of times when people complain about the postal service they can find that calling up their local post office is an exercise in futility. Assuming they get through to anyone, they can find the person on the other end of the line lackadaisical or difficult to understand. If this happens to you, you don’t have to just cry into your Beanie Baby collection.

The mouthful of a name “Postal Regulatory Commission – Public Affairs and Government Relations,” or PAGR for short, can assist customers in addressing complaints and even assist in fixing a problem. Here’s where you can contact them:

Office of Public Affairs & Government Relations (PAGR) [PRC.gov]

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  1. Ocyrus says:

    Thanks…
    Twice in the last month I’ve received mail for neighbors, still wondering if there is any of my mail sitting in a neighbors’ house.

    • AstroPig7 says:

      This has happened to us once a month since we moved in over two years ago. We also get plenty of mail for the former owners, and no amount of “addressee no longer lives here” notes has stopped it.

    • pixiegirl says:

      i get something for my neighbors almost once a week, got two items today

  2. ITDEFX says:

    Good to know… my gf recently got her w2 in the mail from her previous employer. What’s weird is that it came in some sort of USPS bag and when we looked at it, it looked like someone intentionally opened up the w2 and tried to tape it back together. WTF man?!?!?

    • Evil_Otto would rather pay taxes than make someone else rich says:

      It probably got munched in a machine.

    • IphtashuFitz says:

      That’s not necessarily the fault of the USPS. If they receive a letter with postage they’re legally required to deliver it. If the envelope is damaged, open, etc. they will seal it in a clear plastic bag to protect it. I once received a letter that was obviously mangled in a sorting machine or something like that. They recovered the entire contents of the envelope and put it one of those plastic bags so that it could still be properly delivered.

    • Cheap Sniveler: Sponsored by JustAnswer.comâ„¢ says:

      That’s nothing. I sent an envelope to my daughter with a check in it – properly addressed – it got sent to the wrong zip code 8 states away. I didn’t put my return address on it, so they opened the envelope, found the check with my address, destroyed the check and sent me the empty envelope WITH THE CORRECT ADDRESS on it, with a copy of the check they destroyed.

      I got it 5 months after it was sent.

    • Ziggie says:

      This is my biggest pet peeve with USPS. Apparently in the past year they installed new machines to sort mail that just rip mail to shreds. They’ll send you the scraps in an envelope. I have received several pieces of mail in this condition — the most offensive being the cover to one of the magazines I subscribe to. I asked them to reimburse me the cost of the magazine since they destroyed the magazine, but they ignored my request.

      Your girlfriend might want to contact her former employer, explain that the USPS destroyed her W2, and request another be sent to her.

  3. Nighthawke says:

    There are complaint forms at your local post office for the asking. So if you got a beef with them, go up to the counter and ask for one.

    • MMD says:

      Ever gotten a result from one of those, though? Because I sure haven’t.

      • The cake is a lie! says:

        I have. They told me that if I didn’t like the Post Office, then I should use the other one.

        Monopoly is illegal in the US unless you are the Post Office it would seem…

        • Red Cat Linux says:

          LOL – I put a not in the back of my mailbox (or the front, if you are the postal carrier) asking them to remove the box they had crammed in there because it couldn’t come out the front and leave it on the porch instead. It had been there a week, and the carrier just kept cramming more mail around it.

          That worked well enough

    • jesusofcool says:

      I’ve actually had some luck with this, but only in regards to work. My organization is located downtown in a major city receives a lot of checks and time-sensitive financial info and lately we’ve frequently either a) not gotten our mail entirely, often if our regular mailman is on vacation b) received completely torn up (including checks) and other assorted problems. Our local office is pretty good about fairly resolving the issues when they can if you come down hard enough on them.

  4. bethanyboo says:

    My post office has recently decided not to deliver any packages unless someone is home, regardless of whether a signature is required or not. It’s a pain to have to leave work early to go pick up a package, or wait an extra 2 days for my mail carrier to pick up the signed slip out of my mailbox and then deliver it. When I inquired about it at the post office, they said they weren’t leaving packages because of thefts in the area. I wouldn’t mind this for expensive items, but going out of my way to get a $5 internet purchase is pretty frustrating.

    I just wanted to rant. Checking out TFA now.

    • QuantumCat says:

      My Post Office does the same thing, though they even do that for packages that will fit inside my *locked mailbox*. Seriously annoying, but I know it’s not my mail deliverer’s fault, so I have no one to yell at.

    • Youngfrankenstein says:

      That would stink! I ordered 95% of my Xmas packages online! If I had to be home, I’d have sat around all day. Here they bring it to the front door or right into the garage on the steps if the door’s open. Of course I do give the postman chocolate for Xmas.

    • TasteyCat says:

      I’ve found a PO Box prevents these problems. Where I live, they give you access to your mail at any time, and if the package is too large for your box, they’ll leave it in a larger box and put the key in yours.

  5. umbriago says:

    Yeah! An exercise in futility. I do that workout.

    My example: I live at 1234 Arglebargle Street. Nearby, there’s another street called Arglebargle Cutoff. I get mail for 1234 Arglebargle Cutoff ALL the time. No of course I don’t open it! But return addresses can tell a story: I know they’re out of work. And the courtesy of a visit is requested by a local city court. And they haven’t paid their property taxes.

    And even if I take a piece of mail, drop it in a mailbox marked NOT AT THIS ADDRESS (as recommended by the USPS) in big red letters, guess who sometimes gets it the next day? Yeah. Me.

    I can account for all of my mail. It’s very odd. Complaining to my postmaster has done very little good. I am torn between shredding it (the junk mail always gets shredded) and saving it up for six months and dumping it on the local Postmaster’s desk in a flourish of …. stupidity (so I haven’t, because that does nobody any favors).

    On the whole I think the USPS does a great job. Except for my address.

    • Alvis says:

      I went through the same thing. It’s impossible to get fixed if the other address is serviced by a different post office.

    • islandgirl says:

      That same thing happened to me. I got a letter for someone else, wrote “No such person at this address”, and dropped it in a community mailbox. Guess what was in my mailbox the very next day, and again the day after that? I called the national usps customer service number to complain, and the letter didn’t appear the next day.

    • Clyde Barrow says:

      Wow,,you must live in my neighborhood because I get the same issues. If I get a piece of mail with the wrong address OR for the old owner of my house, I simply write “Return To Sender” but this just does not seem to connect the dots with my postal office. That mail will be delivered the next day, back to my house again.

      I also get hand-written notes on my piece of my mail asking me to please shovel the snow. Now, you may laugh, but sometimes there isn’t mroe than an inch of snow on the ground. Back where I come from, mailmen would walk in knee-deep snow and this guy is worried about one inch? Ohhh boo-hoo!

    • AnthonyC says:

      In the town where I grew up, there’s two streets with the same name- mine, and one with “North” appended to the end. In the same zip code, a mile or two apart. Trouble is, almost all maps fail to include the “North” part of the name, so deliveries of all sorts- USPS or otherwise- tend to go astray. Most notable incidents include a piano and plane tickets sent overnight for a trip a day or two later.

    • LuckyLady says:

      You know that little barcode thingie at the bottom of your first-class mail? You have to mark over it when you write “NOT AT THIS ADDRESS” or else it will keep being delivered to you.

    • jesirose says:

      Technically the person probably is at that address. If the letter is addressed to the correct address, and it’s just being delivered wrong, then you’re writing the wrong thing on there.

    • Silverhawk says:

      I have exactly this issue. I’ve gotten mail for the similar address multiple times, and usually just noted the misdelivery and put it back in the mailbox. A few times we got their Comcast bills, so being the nice guy I am, I took them over & left them in their door so they wouldn’t be late.

      Only problem is, those neighbors aren’t as nice as I am. They’ve attempted to keep packages that have been misdelivered. If I wasn’t such a hawk with the tracking data, I’d just assume they were stolen from the porch. We’ve gone over and asked, and they claim “oh, nope, nothing delivered here”. Then when the carrier shows up to retrieve the delivery, oh, suddenly, they have it and they were “just about to go deliver it themselves”.

    • samonela says:

      Oh yeah I get that…

      I live in a neighborhood with A St, B St, C St etc all running parallel to one another. To add to the fun, they all share the same numbering system as well. So you have a 1234 North A St, 1234 N B St, etc. etc.

      Living on at 1234 North L St. I am always getting stuff for 1234 North I (the letter “i”) St. and they are always getting stuff for us. I am lucky that the folks on I st are a friendly elderly couple because I can only imagine what would happen if it were a tweaker pad or something and there were the possibility that at any given day they could accidentally receive a work check stub (which are mailed to me for whatever reason), reimbursement checks from work, W2 forms, credit card offers, bills, and many more…

  6. Yankees368 says:

    When I had issues, I complained to my local post officer manager, and I did see results. One time, after sending something through that office, they neglected to give me the receipt. TO my surprise, the USPS managed to get my return address off of the outgoing package, and mail me my receipt (yes, they did have to use a stamp to send it)

  7. Cheap Sniveler: Sponsored by JustAnswer.comâ„¢ says:

    I would complain about my mail person, but they’re vengeful.

    Seriously, she put a note in my mailbox telling me that she wouldn’t deliver my mail because the postal service decided that my box was supposed to be at my property line. And she didn’t deliver any mail until I moved it. But she could deliver the note?

    • Cosmo_Kramer says:

      Pretty simple to understand and explain – if she didn’t deliver the note, you’d have no way to know why she didn’t deliver your mail. She left the note as a courtesy. If she let you slide by delivering your mail before you correct the situation, you’d have less incentive to quickly correct the location of your mailbox.

      • Cheap Sniveler: Sponsored by JustAnswer.comâ„¢ says:

        Okay, then – don’t deliver the days AFTER you gave me the note. But she was there, with my mail and the note at the same time. It’s just mean spirited, spiteful, because-I-can crap. Like she had to remind me of her great “powers”.

  8. ynot says:

    Take my word for it, don’t bother.

    I send more personal mail to the elderly and housebound every week and I get back at least two a week that are perfectly addressed and should go through just fine. There’s no recourse possible, you just have to re-post them and remember that they don’t care. This is totally against my sense of right and wrong but the postal service is a dying enterprise, no wonder when loyal customers like me who still send dozens of first class letters every week.

    When I worked hard to get a drive up mailbox replaced in our neighborhood they never put a notice up telling customers where it was so I posted a sign in the window, it’s been there for three years now. It took them a year to replace a florescent bulb in the back where the post boxes were and when I called the manager of that site he told me he wasn’t able to get the right bulb. I shamed him into taking care of it by telling him to meet me there and we’d walk the half block to the local hardware store and I’d pay for the bulb…. unreal.

  9. AllanG54 says:

    I had problems for weeks with the mail carriers at my office/storefront. They said they couldn’t find the place and I’m all of 200 feet away from the post office. I called the letter carrier supervisor (not the postmaster of the station) and lo and behold I never had the problem again.

  10. annalisa says:

    I’ve lived at my apt for about seven months now. How long do I have to keep receiving mail for the previous tenant(s) before I should complain? I get lots of mail for one particular woman, and on Saturday got something for her again, but it had one of those yellow stickers for her new forwarding address. I would think seven months is long enough for that to expire, isn’t it?

    Also, my parents’ mailman is a real aggrivator. They live on a cul-de-sac and he refuses to get out of his mail truck. If there is a car parked in front of the mailbox (not just us, all their neighbors as well), he will leave a note saying “Please move this car or I won’t be delivering your mail” but doesn’t leave any mail. Like come on, guy, if you can make the effort to do THAT just give us the freakin mail!

    • Ihaveasmartpuppy says:

      We still get mail for the previous homeowners. We’ve been here 20 years. We also get mail for a “Ardith Bargouski”, whoever she is. I think she’s pregnant or by now has had the baby as it’s all pregnancy/baby junk.

    • Cheap Sniveler: Sponsored by JustAnswer.comâ„¢ says:

      Exactly this. You can leave a note to say you won’t deliver the mail, but you won’t deliver the mail?

      Postal employees have no fear. I can’t remember the last time I heard of one getting fired, unless the “go postal”

      • annalisa says:

        Yeah, they definitely like to keep things hush-hush. My mom was a mail carrier ten years ago and got a “suspcious” letter (aka one full of powder) back in 2001 or 02, whenever that anthrax was going on. Rather than trying to deal with this situation they “retired” her earlier but there wasn’t even a mention of her PO getting these letters.

    • Cosmo_Kramer says:

      “I’ve lived at my apt for about seven months now. How long do I have to keep receiving mail for the previous tenant(s) before I should complain? I get lots of mail for one particular woman, and on Saturday got something for her again, but it had one of those yellow stickers for her new forwarding address. I would think seven months is long enough for that to expire, isn’t it?

      Also, my parents’ mailman is a real aggrivator. They live on a cul-de-sac and he refuses to get out of his mail truck. If there is a car parked in front of the mailbox (not just us, all their neighbors as well), he will leave a note saying “Please move this car or I won’t be delivering your mail” but doesn’t leave any mail. Like come on, guy, if you can make the effort to do THAT just give us the freakin mail!

      USPS forwards for one year, but there are some types of mail that they don’t forward. You really don’t have a valid complaint if they’re delivering mail for people that lived there more than a year ago, or types of mail that they don’t forward – they’re just doing their job. I suspect the one piece that had the forwarding address on it was an item they don’t forward, and someone made a mistake by putting the sticker on it.

      I have a hard time figuring out why you don’t understand why the mailman doesn’t deliver your mail when a car is parked in front of the mailbox. If he had to get out of his truck at every house it would take a LOT longer to finish his route. If he left a note AND delivered the mail you wouldn’t have much incentive to stop parking there – you still got your mail, albeit from an annoyed mailman. By leaving the note and not the mail he made it clear that the mailbox has to be accessible if you want your mail.

    • Nigerian prince looking for business partner says:

      “I’ve lived at my apt for about seven months now. How long do I have to keep receiving mail for the previous tenant(s) before I should complain? “

      Does the USPS actually run the name of the recipient against the address of each parcel or maintain a master database of names and addresses?

      I’ve always assumed that if there’s no active forwarding, they’ll deliver the mail regardless of the name written on the envelope. When this happens to me, I just write “Return to Sender — No longer lives at address”.

    • dulcinea47 says:

      They’re not required to deliver mail if they have to get out of their truck b/c there’s a car parked in front of the mailbox. So, this is not the PO’s problem. Your parents might want to leave a friendly informative note on the windshield of whoever is parking there.

  11. Caveat Emptor says:

    After a package I was expecting went missing, I worked my way through my local post office, two national numbers, and my regional USPS consumer affairs division. After five different offices over the course of 2 weeks promised me a return call about my issue “in two business days” without actually ever calling me back, I sent a last ditch e-mail complaint to the Postmaster General. I thought that at least then I could wash my hands of the situation knowing I had done everything in my power to feel heard.

    Sure enough, within two days apologies started coming in back down the phone tree from every office I had tried to complain to earlier after having heard nothing. They couldn’t do anything about the lost package, but at least someone returned my calls. Oh, and the company we ordered from replaced the lost item.

  12. Ihaveasmartpuppy says:

    I had a carrier pickup scheduled for a Saturday, with the packages on my front porch in full view of the mailbox (safe neighborhood, knock on wood). I was out and came home to find the mail delivered but the packages still there. It was 1:55 pm, and our post office closes at 2 pm on Saturdays. I tried calling them but the recording said they don’t answer any calls on Saturdays. There was no way I could drive them down there in 5 minutes. So I called the general 800 number for the USPS, finally talked to someone and explained that my packages needed to be picked up and would they please call the local office. She said that they were not allowed to call the individual post offices or contact anyone, they were only allowed to answer questions. As I was talking to her I received a bogus confirmation email that my not-picked-up packages had been picked up at 12:30. What a load of shit. I did file a complaint about the whole process, about 3 weeks later I received an apology, and ever since my pickups have been as scheduled.

  13. anime_runs_my_life says:

    I need to contact them because we get a lot of mail for the people who owned the house before we bought it, as well as mail for streets that are easily 2 blocks or more over. If you put RETURN TO SENDER on the mail that isn’t ours, it ends up back in our mailbox with a smartass question written on it of either “why?” or “don’t you want this?” I’ve complained to the postmaster at the office our mail comes from, saved up the mail for a good couple of months and gone in when I know she’s there and dropped it on the counter and told her to deal with it. She says she will, but we’re right back to it again.

    I’ve even written notes on the inside of our cluster box cubby saying whose mail should be coming, and it still happens. It’s annoying.

    • mdoneil says:

      Simply write either MLNA (moved left no address) or REFUSED on the mail and draw a slash through the deliver address.

      The post office will handle it in accordance with the DMM. If it is bulk mail it will be discarded, other classes of mail have different handling when refused or misdirected. First class mail will be returned to the sender.

      Don’t bother writing dead or deceased, that must come from the letter carrier, not someone returning a letter.

  14. George4478 says:

    I contacted them once at Netflix’s request when I had several DVDs go missing in one month. One of their inspectors came to my house — CAME TO MY HOUSE — an actual postal employee! — to talk about the problem. I didn’t have another DVD goes missing until last month, about 3 years after the problem month.

    • QuantumCat says:

      My Netflix DVDs don’t go missing (knock on wood), but I’ve had a couple games from Gamefly go missing. I now make sure to record whenever I return a game and where so I can provide precise info if they investigate.

    • clint07 says:

      I had the opposite. We had repeated DVDs go missing and regardless of who I complained to nobody did anything at all. Netflix eventually canceled our subscription because so many went missing.

      We switched to Blockbuster by mail and none have ever gone missing.

  15. Cheap Sniveler: Sponsored by JustAnswer.comâ„¢ says:

    “We’re the Postal Service. We don’t care. We don’t have to.”

  16. Scurvythepirate says:

    Yea my complaint fell on deaf ears when I went on vacation for a week and a half and requested a hold mail.

    Of course they didn’t hold the mail and kept shoving it in my mail box for a couple days. Luckily my father in-law had to swing by and noticed it. So he had to keep going back every day to collect it.

    I complained but they seemed to care less.

    • Youngfrankenstein says:

      I’ve tried twice to have my mail held for vacation. They held it but never starting sending it after the time was over. Each time I checked that box but it never happened. I hated dealing with the slooow, grumpy desk clerks so now I just have a friend get the mail.

  17. Fast Eddie Eats Bagels says:

    Thanks…
    I’m getting pretty tired of them throwing my fragile packages onto the deck by my front door instead of walking up a few steps.

  18. janeslogin says:

    I once had a ongoing serious problem with the USPS. I described it in a letter to my Senator with the subject line to the affect ‘please forward to the proper authorities’. The serious ongoing problem was resolved in perhaps five day.

  19. James says:

    I actually have had two very positive and surprising interactions with the Post office recently. One was simply trying to track down a package before a Friday closing. I called my local branch and spoke with someone in person who checked the actual office to see if it was there.

    A second time, I had sold something on eBay and turned out the person was using stolen credit cards. I called the same office – they had verified it went out, and gave me the postmaster info at the receiving end in MA. Spoke with the manager there who flagged it for incoming, and ensured it didn’t go out on the carrier’s route and returned it back to me.

    Both offices, here and in Mass, were friendly, helpful and easy to reach in person. I had a better experience dealing with these two offices than most big companies. – and was pleasantly surprised.

    Just my experience…

  20. Nigerian prince looking for business partner says:

    I’m amazed how many people have had bad experiences with the USPS. I’ve never had any problems with mail being lost, damaged, etc. and it seems like it’s significantly faster than it was in the past. A couple decades ago, I used to always allocate 4 – 5 days for mail to go a few states away. I’m not sure if it’s because of better sorting technology or new distribution centers, but most of my mail is delivered within 2 or 3 days, regardless of distance traveled.

    • winnabago says:

      There is some new technology available, but the letter carriers union is not at all pleased as it would eliminate jobs at sorting centers and reduce hours at local post offices (so that instead of coming in at 6am to so the daily sort, they would arrive at 8 and head right out on their route). Its scattered implementation has sped service, though, as you’ve noticed.

      http://www.usps.com/communications/news/press/2006/pr06_081.htm

  21. Cock Robin says:

    A few years back I had the devil of a time getting USPS to reimburse me for an *insured* item that they busted to flinders. After 3 months of runarounds I told the USPS rep that unless a check was in my mail box in no more than two weeks I was writing my Senators. That ruffled some feathers (the rep said it “wasn’t necessary to do that”), but still no check.

    I wrote my Senators (which you can do online) complaining of the runaround, and providing them copies of all the email correspondence and USPS documentation (insurance receipt, etc.). I had a check and an apology from the USPS pretty damn fast.

  22. dulcinea47 says:

    Every single package I get from the USPS that goes in my mailbox arrives crushed and torn. Every single one in the past year and a half. Complaining to the postmaster and requesting to have a slip left for me to pick it up (twice) did nothing. At which point I gave up. I just have to hope that anything breakable/ tearable comes in a big enough box that they won’t try to put it in the mailbox.

  23. petey says:

    A tip- if you request that your mail be held online, you have to depend on the postmaster/supervisor to print out the notice and give it to your mailman. If the mailman doesn’t get it, they don’t know to hold the mail. It’s always better to fill out one of those yellow cards or leave a note in the mailbox for the mailperson so that you cut out the middle man.

  24. therealchriss says:

    I want the Postal Service to release another album! Give Up was forever ago!!!!

  25. Mold says:

    Lived in large metros, suburbs, and sparsely peopled rurals. USPS was there and did pretty well. Most of the whine seems to be from those who expect things that are not based in Reality or that the USPS is there to be your servant.
    Like most Consumer issues, a calm request does much to resolve the issue.

    • Silverhawk says:

      Have also lived in large metro, suburb and sparse rural areas. USPS was reliable and personable in the rural area, slightly less so in the suburb, and horrible in the metro.

      I have unreasonable demands like:

      * expecting my mail to arrive in regular & timely fashion
      * receiving all of MY mail, and none of my neighbors’ mail
      * packages arriving intact and in a reasonable time (like, their quoted timeframes), or showing up, period
      * mail I send out actually arriving at its destination.

      Currently, the above happens rarely enough that I go out of my way to not rely on them for anything that matters (bills, payments, online orders, gifts to family, etc).

  26. redskull says:

    When I lived at my parent’s house I’d see the mailman go by (it was a rural area) and then 15 minutes later I’d watch all the neighbors go out to their mailboxes, look at their mail, then they’d all walk a house or two down and put the mail in the correct boxes. This would happen two or three times a week.

    We also had a mail delivery window that stretched from 10am until 6pm. I didn’t expect our mail to arrive at precisely the same time every day, but back then it could have literally arrived at any time within an 8 hour period.

  27. Joseph49 says:

    Several years ago my daughter was accepted to a Medical School in Florida. They sent her a registered letter with her acceptance into the program and a deadline for accepting and making the initial payment.

    After a prolonged period, my daughter called the school about her status, when she was informed she was accepted. They sent her a second letter via regular mail, which she received in a couple of days. She accepted the program and is a doctor today.

    The registered letter arrived 30 days AFTER the deadline had passed. I brought the letter and envelope to the local post office to file a complaint. They refused to accept my complaint because they “could be sure the letter was not delayed by the school”, even through the date of acceptance by the post office in Florida was the same date as the date of the letter. I knew then that complaining would lead nowhere and simply be an act of futility.

    If my daughter had not checked on her own and waited for the letter, she would have at best lost a year of school if not her career.

    • mdoneil says:

      You may mean a certified letter. Registered letters are for things of value, not simply correspondence.

      However either can be traced to post office of origin as both have receipts on file at the sending post office.

  28. 6T9 says:

    Good info. I’ve never once had a problem with the USPS.

  29. HogwartsProfessor says:

    So far, I’ve been lucky. No vengeful carriers, only a little mangled mail and all my Netflix DVDs, packages and magazines get to me. At work I often get mail for other people that got sorted into ours, but I just put a post-it note on it that says “Not ours” and toss it back in the outgoing mail.

    We’re under a blizzard warning (A BLIZZARD!!! IN SW MO!!!!) through tomorrow. I’m thinking I won’t be getting any mail tomorrow!

  30. KingTaco says:

    I live in the hood and the post office here is staffed by the most incompetent and uncaring people I’ve ever had the misery to meet. In December I had 4 packages and 2 christmas cards go missing. After 20 – 25 calls to the USPS 800 number, to the Public Relations office for Philadelphia, and to the supervisor of my local branch I never even got an acknowledgement that they understood what I was complaining about. I may actually try this official complaint route, although it sounds a lot like going to court, but I hate the usps so bad that I think it may be fun.

  31. Thyme for an edit button says:

    I recently moved to an urban area and was worried, but so far so good. USPS has done a better job so far than UPS, which delivered a package all banged up. My street address has a “1/2″ following the number and the USPS letter carrier still gets my mail to me even if the sender didn’t put the “1/2″ on the mail.

  32. aboxoflogic says:

    My last three packages that came via USPS have been lost. No one answers the phone, no one answers via the website. I will definitely use this ;)

  33. chaelyc says:

    Now we just need to find out who to complain to when UPS screws up. I’m positive their claims forms filter directly into their trash folder.

  34. jbohanon says:

    USPS lost an item sent to me and both the post office and the national office did nothing. One time I called and had to repeat my 22-digit tracking number 5 times because the guy kept repeating it back to me with extra “1”s thrown in there. I sent a complaint to these guys and got a reply back today.

  35. FrankReality says:

    When I had a rash of problems with severely damaged mail, I called my Congresscritter’s field service office, explained the problem and it got fixed very quickly.

  36. powerrose says:

    Grownups guide to dealing with postal problems:
    1. Talk with your carrier. Maybe there was a mistake because you had a substitute that day or maybe the carrier can help you. A lot of carriers are normal, helpful people.
    2. Go to the post office and calmly ask to speak to a supervisor. Once I was missing a package while living in Brooklyn and basically everyone there was a major d-bag. But the supervisor’s main job is to deal with customer complaints, so at first I got a wall of denial and d-baggery, then my carrier appeared with my package (magically sitting around undelivered, with no notice, for a month).
    3. Email through the USPS website. The supervisors are required to reply to your email. Now, sometimes they will reply and blow you off, but sometimes they are genuinely helpful. Its a lot harder to blow off someone in person (see #2)

    I know there are a lot of mentally unstable, genuinely awful people in the post office. But there are also people like my mom, who retired from the post office last week. Just a couple weeks ago, she had to have her truck dug out of the snow because she came back, saw a customers package set aside because the address was messed up and grabbed it and tried to deliver it. Get a cool carrier, befriend them, and your postal life will be golden forever….

  37. bluepajamas says:

    Last year I didn’t receive any mail for 3 weeks. Called the PO, who said there wasn’t any for them to deliver! Turns out the postman was filling in for my regular guy & just didn’t feel like delivering it. He couldn’t tell me where it was or what he did with it, couldn’t care less. Getting packages is another nightmare because they always deny there is one, even with delivery confirmation from the sender. When I mention this, they say “Oh, there it is” but it never gets delivered. Also, my mailman won’t work on Fridays or when it’s too cold or too hot. Haven’t received mail on a Friday for 17 years!

  38. PLATTWORX says:

    My problem with our local PO is service INSIDE the Post Office itself. I doubt filling out a form at the counter will help.

    This is a large main post office in a decent sized city. I can walk to it from my office. However, our of 6 available windows for clerks, they only use 4 (2 have never been open in the 15 years I’ve gone in there) and now they only AT MOST have 2 clerks on duty. Sometimes it’s even ONE!

    It does not matter if the line waiting is 2 people, 5 people or 12 people (I’ve seen lines of each size) the ONE or TWO clerks move at a snail’s pace, never even look at the line. Other employees (managers, those I have seen as clerks before) walk by and LOOK AT THE LINE and keep walking… not caring that people have waited over 20 minutes for help (pretty much the average is 15 minutes to get to the clerk)

    How do you fix that?