Amanda is frustrated with Amazon’s decision to only refund half of her purchase price on some swimwear she bought and returned because it was too large. She says she may have violated the site’s returns and refunds policy because she opened the plastic package to see if the suits fit her. She left the tags intact and believes she deserves a full refund.
She writes:
After checking returns policies and being sure I could even return swimwear — yes.Amazon.com will gladly accept returns of unworn underwear and swimwear that it is in its original condition with all tags and packaging intact.
The swimsuits did come in plastic bags which I had to open to even size up against other clothes or try on over a diaper. $67 worth and none of them worked. I rechecked the return policy since they were all big, and rather than keeping them, it was super easy to return and buy again when I needed them. I put them in their plastic bags again, still with all their tags, some not even tried on, and this is the return policy they must’ve applied:Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: up to 50% of item’s price
After the deduction for shipping, I got $27 back. I am outraged, and let them know. I was just surprised I saw no similar experience on your site!
What products do you refuse to buy online for fear that they won’t fit your needs and will be difficult to return?
Did the Amazon listing provide measurements? Not that I think OP is in the right, the return policy is what it is… but I rarely buy things other than shirts online without checking the measurements to make sure it will fit me. Since sizing can be so different between manufacturers, it’s an easy way to know if something will likely fit.
Next time, buy from Athleta (no questions asked, no problem) or Lands End (ditto). But in this situation, I’m with the OP–how the heck are you supposed to tell that something fits without trying it on?
They are screwing you. Keeping them in original packaging and such is what you apparently did- it does not say that they must be unopened. Be persistent or threaten a small claims suit
I know that now I won’t be buying swimsuits from Amazon. Ewwww.
Buying clothes online is like sending my husband to go to the grocery store: we both know it will fail and something will end up being returned.