Best Buy To Shut Down Nearly Half Its Geek Squad Service Centers

Best Buy is reportedly snipping the white ties of hundreds of agents, shutting down seven of its 16 Geek Squad service centers.

WEWS Ohio reports a Cleveland-area center, which has about 100 employees, is one of the seven affected, and will close down April 29. According to the story, 45 employees at the Cleveland-area facility will lose their jobs.

Citing an unnamed source, WEWS reports laid off employees will be allowed to apply for other job openings in the company, but have no guarantee of continued employment. Employees who will be laid off must stick around until April 8 to receive severance packages.

Best Buy makes major announcement about its Geek Squad team [WEWS Ohio]
(Thanks, David!)

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  1. Xyjar says:

    But now who will “optimize” my PC for only $100?

    • goodpete says:

      I will! :-D

    • Weighted Companion Cube says:

      I will do it for $99.

      • kc2idf says:

        I’ll do it for $98.

        • Erich says:

          $97.99

          • bravohotel01 says:

            $25.50, and *YOU* have to drop it off at my door (with payment dropped into the payment slot in the door) and pick it up exactly one hour later.

            Note that I can perform my magic without having to turn it on or open the case. No guarantees, although you may “notice” it “feels” “faster.”

    • XianZhuXuande says:

      It’s only funny without some extreme exaggeration. ;)

    • Bby says:

      Umm, if you believe that a MFG made PC does not need an optimization, you sir are an idiot.

      The sheer amount of crap HP puts on their laptops alone takes up 7 RECOVERY DISKS. Those same disks if you don’t make yourself, companies reserve the right to charge you money for. I’ve seen as high as $60 for said disks.

      In that optimization you are trashing, $100 gets you recovery disks, windows updates, a tune up of the PC disabling bloat ware services, uninstalling trial software, registry tweaks, etc. If you don’t think it is worth it, don’t get it. But there are thousands of people who either can’t do it, don’t know how, or don’t want to spend the time to do it.

      Either way it is worth it to them. Just because Consumerist and the trolls on these boards may not like it doesn’t mean jack.

    • christoj8799 says:

      $100?! What a rip! I’ll do it for ninety-nine dollars and one hundred cents!

  2. Mr. Fix-It says: "Canadian Bacon is best bacon!" says:

    Y’mean Best Buy figured out GeekSquad is a complete waste of money?

    I am both shocked and dismayed! :U

    • Loias supports harsher punishments against corporations says:

      Was this the special announcement that BBY was saving for the Super Bowl that would revolutionize the industry?

    • andyg8180 says:

      Geek Squad is a huge part of their profit margin lol these are the service centers not the front office… lol @ waste of money

      • Mr. Fix-It says: "Canadian Bacon is best bacon!" says:

        I meant a waste of money for the people stupid enough to buy the service :U

    • Griking says:

      It was most likely due to the fierce competition in the computer service area.

    • Shadowfax says:

      The sad thing is that before Best Buy bought it out, the Geek Squad was an excellent Minneapolis-area tech house. I’m surprised the B.Buy version lasted this long.

  3. Verucalise (Est.February2008) says:

    IT’S ABOUT FRIGGIN TIME.

    • DimTwinkle says:

      Where do the computer illiterate take their computers if not Geek Squad? How many of you know exactly where the local mom-and-pop computer repair shop is? How much do they charge to, say, clean up your infected system? And how long does it take?

      The reason BB/GS charges what it does is that people are willing to pay for it. Sure, if you know what you’re doing it seems outrageously expensive.

      I know a GS Senior well and the calls they get from buyers who don’t have the crap removed from their new boxes and the AV/AM software installed are horrendous. The average computer user doesn’t have a clue about anything to do with computer maintenance. The GS Senior I know tells people when they call, “Bring it in and pay the fee and we’ll make it ready to go for you. Or bring it in and we’ll give you your money back. Period.”

      A classic example of the kind of issues he deals with: Computer comes in with an infected HD or a dead HD. He asks the owner for the backup disk of the OS. The owner had that one chance when the system was brand new to respond to an alert that they need to make a backup of the OS that’s on the partition but most ignore and keep going, figuring they’ll get around to it. GS currently is not set up to order and pay for a replacement disk.

      This guy, though, gauges how decent his customer is. If someone comes in with attitude and profanity, he gives them the store mandated basic service. If they come in and they are helpful and listen, he’ll go the extra mile for them and usually throw in a free service on top.

      He goes out of his way to work with the service centers and other stores to make life as easy as possible for his customers. People love working for him; he has a very low turnover rate. He made a point of developing contacts at the service centers he works with so that he can be the pickle in the middle and ensure that a machine comes back properly fixed. He never calls the customer to say their machine is back until he or one of his staff have personally verified that the system was fixed properly.

      As someone else mentioned, the service centers are where they send most laptops for repair as the stores aren’t set up for laptop service. I suspect another poster is correct in saying that many people are tossing their problem machines and buying a new one because the cost of doing so isn’t that high after accounting for out-of-warranty repairs.. Reducing the number of service centers is probably in line with this trend.

      Desktops stay in-house as far as I know. Perhaps if the CPU or MB are hosed and the machine is under manufacturers warranty they ship them out but the run-of-the-mill power supply, video card, HD, and other component issues are dealt with on the premises.

      Finally, I come back to: Who else will the computer illiterate turn to? I’ve burned out helping my friends and family with their systems. I tell them what they need to know to prevent infections and the like but they continue to download infested software because it’s free or their buddy told them to do so. Older people are particularly clueless, teens are the worst, and way too many people just don’t want to take the time to learn how to defrag their system or whatever. To do so requires learning unfamiliar words and concepts and doesn’t fit with their impression that computers just need to be fired up and they are ready to go.

      Add into the mix the “buddy” who fixes machines for lots of people but he sets them up the way he likes them. Then the friend or relative calls me with their woes and I have to figure out what the heck “Buddy” did and why.

      Geek Squad has a huge presence. There is a big store behind them (which, by the way, makes for mountains of paperwork for the GS staff) that, if pressed, generally will try to satisfy the customer. Yes, there are bad employees, probably rotten stores too. But I don’t believe they are the evil that Consumerist posters represent. Most are staffed by people doing the best they can in hard economic times, just like any other business.

      I think Consumerist readers and posters in particular tend to be much more literate than average when it comes to their computer. Just because you can take care of your systems and your friends’ and families’ for free doesn’t mean that it’s trivial to run GS and make a profit. Sure, I’d love to see more small family run shops doing this stuff but there’s a reason why there aren’t many in my area. It takes time to clean up an infected system. It takes space and a proper setup to work on multiple machines at a time. There is overhead in maintaining an inventory of parts for a variety of systems and needs. It’s not trivial to set up a computer repair shop. If it were, more posters would be busy doing computer repair and wouldn’t have so much time to spew loathing toward BB/GS.

  4. Evil_Otto would rather pay taxes than make someone else rich says:

    All this will mean is that people will see longer delays on getting their computers “fixed” (and I use that term very loosely). Best Buy is just following the corporate trend by increasing their profits by making their workers do the work of 2 or 3 people. This is why there’s no jobs, companies could hire people if they WANTED to, but they’d much rather work people into the ground, fire them when they burn out, and replace them with cheaper warm bodies.

    • Outrun1986 says:

      I totally agree with this, they are shutting down some service centers, which I am guessing is the place they send your computer or electronics to when it has to be repaired. They aren’t closing any in-store geek squad locations or closing any stores.

      The only other reason I could think for this would be because they are getting less business at the geek squad. The other reason is that people are just replacing electronics that break instead of getting them repaired thus less demand for service center employees since people will just throw away their old thing and buy a new one.

      Regardless though if you intend to use geek squad, you will probably see longer delays.

      • Griking says:

        Aren’t these locations stand alone Geek Squad service centers and not locations in Best Buys? It makes sense to me. They probably get much higher sales in the Geek Squad locations built into Best Buy stores since they attach their services to new products sold.

        • Eyeheartpie says:

          Service center = place your electronics get sent to in order to be fixed. These are not places where customers go to in order to meet geek squad agents and drop off their electronics. These are the places where Geek Squad will send your equipment to when they can’t fix it in the store.

  5. Sparkstalker says:

    Rarely do I cheer for people losing their jobs, but this serves the greater good, so….YAY!!!!

    • the Persistent Sound of Sensationalism says:

      Is it Christmas still!?

    • XianZhuXuande says:

      Any problems Geek Squad has will be because they became greedy. Or rather, because Best Buy became greedy. Geek Squad was a solid and honest organization before they were acquired. But celebration of the job loss, and of the circumstance these employees will be in, is rather sick, and regardless of the ridiculous prices Geek Squad sets, they serve a very solid and valuable purpose for many people.

      And it is pretty easy to get a skewed impression of them here given they are one of Consumerist’s pet projects and a favorite target for (often skewed) reporting.

      I don’t like them, but it doesn’t mean I like to see them misrepresented.

      • daemonaquila says:

        Their history – from YEARS and YEARS ago – is immaterial. Once they were taken over by BB, they became a joke. I’ve fixed problems for people in 15 minutes that their techs haven’t been able to fix over a period of weeks. Nobody is “misrepresenting” what a craptastic job they do. Goodbye and good riddance to them. May BB follow.

      • Sparkstalker says:

        I don’t need Consumerist to skew my opinion of them. The number of people at work who ask me to fix their computer after taking it there is more than enough.

      • Eyeheartpie says:

        The thing is, Geek Squad really is THAT bad. They rip off the under-informed and non-tech-savvy people. That’s their entire business model: overcharging people for service, and then not performing that service correctly. The sheer number of horror stories I’ve heard (online and from acquaintances) is mind-boggling.

        Just like I’m happy that a bunch of payday loan places closed down when they got regulated, I’m happy that Geek Squad is getting hit. Sucks that people lose their jobs, but I’d rather these places didn’t exist.

    • Eyeheartpie says:

      The greater good…*

      *(read in monotone chant)

    • Griking says:

      How is this a greater good? Were you somehow forced to use their services?

      • Sparkstalker says:

        No, but there are a lot of people out there who don’t know what to do when they have even a small issue with their PC. And Best Buy/Geek Squad take advantage of them.

        So yeah, stopping them from ripping off people is for the greater good.

        • tdogg241 says:

          Again, nobody’s forcing anyone to take their electronics to Best Buy/Geek Squad. There is such a thing as being an educated consumer. I find Geek Squad’s practices to be sketchy a lot of the time, which is why I choose not to do business with them. I’ve done what I can to educate my family members both in Geek Squad’s shady business practices and in how to pick up a phone and call me so I can fix their problem and save them a bunch of money. But if they want to continue doing business with Geek Squad, that’s their choice to make.

        • Griking says:

          How is Best Buy taking advantage of anyone? Customer carry their PCs into Best Buy stores looking for help. It’s not like Geek Squad agents are breaking down elderly people’s front doors down forcing them to purchase services that they don’t want.

          Their prices may seem high to a lot of the computer savy readers here on Consumerist that build their own PCs at home. However for the people that aren’t able to fix their own PCs the prices are clearly reasonable enough to make Best Buy one of the largest PC repair companies in the country.

  6. Loias supports harsher punishments against corporations says:

    Luckily those guys can get stellar IT jobs in any industry. After all, no computer professional is trained better than a Best Buy Geek Squad Team Member. What with the improved economy, I suspect this will be a success story for all of them.

    • MeowMaximus says:

      Errr, I think having Best Buy/Geek Squad on your resume would be the kiss of death. I sure as hell wouldn’t hire anyone who had worked for them. I honestly don’t know what kind of real certifications Geek Squad employees might get, but having had to clean up a lot of Geek Squad’s messes, I seriously question the competence of any of their ex-employees.

      • Eyeheartpie says:

        *whoosh*

      • Dave Farquhar says:

        Actually, there are people who got their start there. If you work there and actually know what you’re talking about, you start to get offers. Which is part of the reason why you don’t usually get good help there. If you go, get good advice in the computer section, note the person’s name, and ask for that person again if you go back in 6-12 months, you’ll probably hear that the person doesn’t work there anymore.

        I get mixed reactions to having “Best Buy” on my resume. I probably will drop it soon, mostly because I last worked there nearly 16 years ago and dropping it will free some space to elaborate on more recent accomplishments.

      • 99 1/2 Days says:

        Err, sarcasm fail.

    • gman863 says:

      Only if they remember to ask “Would you like fries or a hot apple pie with that?

  7. Platypi {Redacted} says:

    But will Chuck keep his cover job? Oh wait, he is at the Buy More, and should be safe.

    Honestly, I thought the Geek Squad was a good idea when they created it, given the number of computer illiterates in the world. Execution left a LOT to be desired, as we know. And this doesn’t mean and end to the Geek Squad, just a consolidation of their service centers. God help their customers if they start moving these service centers overseas!

    • onyxruby says:

      Platypi, Best Buy already moved almost all of the work India some time ago. You interface with someone in a store, they hook up the computer in the back and someone from India starts some scripts. From my understanding, unless it is a physical issue, you /are/ getting work that was outsourced to India.

    • GrayMatter says:

      Keep in mind that Geek Squad was originally independent, and had a pretty good reputation.

      Then Best Buy bought them.

  8. Klay says:

    I always thought the job upgrade path from Dominos Deliveryman to GeekSquad Technician was very short. I guess the path back the other way is also very short.

    • Streakist says:

      I went from Dominos to Geek Squad. Delivering pizza doesn’t mean you can’t also kick butt at PC repair. The Geeks at my store were brilliant BTW, its Best Buy’s dumb prices and policies that give Geek Squad a bad name.

      • Griking says:

        People here would much rather generalize.

      • Klay says:

        I have no doubt there are exceptions to the generalizations opined here. We never hear about the tens of thousands of air flights that go OK. Just the ugly ones that crash. My personal experience is that GS is pretty much horrible at everything except their clip-on ties.

  9. krom says:

    Employees who will be laid off must stick around until April 8

    …to train their Indian replacements.

    Been There Done That

    • Hooray4Zoidberg says:

      Exactly, I suspect they’ve realized instead of paying for people to fix problems in store, they can farm it out over seas since it typically takes 3-6 weeks for them get anything done anyways.

  10. cys_av8r says:

    When you have a business model whose foundation is screwing people who don’t know any better, eventually you go down.

  11. spazztastic says:

    These are probably the stand-alone locations, not the in-store ones.

    • Cosmo_Kramer says:

      Sounds like it’s actually the service centers that they send your computer to if they can’t fix it in the store.

  12. milhouse24 says:

    White ties? Don’t Geek Squad agents wear BLACK ties?

  13. Shadowfire says:

    Glad to see the concern for our fellow human beings in this thread. Way to keep my spirits high, commenters!

    On that note, my best wishes to the people who will be losing their jobs. I hope they find work soon after.

    • Eyeheartpie says:

      It is my concern for the people who Geek Squad exploits that is making me cheer this announcement. Maybe now when GS tells people that it will take 8-12 weeks (instead of 2-4) to repair their computer, the people will say no and look somewhere else for better repair options.

      I’m not happy people are losing their jobs, but you know what? I’d rather Geek Squad shut down than they continue to exploit the under-informed and wrangle obscene amounts of money for ridiculously simple tasks.

      • failurate says:

        You realize the people doing the exploiting, executives in Minnesota, are not hurt by this. Heck, they will probably all get fat bonuses when they divvy up the the salary and pay they won’t be paying out the the canned employees.

        So yeah, let us all cheer for the shafting of the folks on the bottom of the totem pole!

  14. sp00nix says:

    As if they weren’t backed up enough!

  15. dolemite says:

    As much as I hate BB…saddens me a bit to see so many “tech” guys out of work. Not a lot of demand for them at the moment, and probably not in the future.

    • Rachacha says:

      I think there is a lot of demand for tech saavy people, they just need to cater to the niche crowd of baby boomers and be honest. My parents and many of their friends are not at all tech saavy, but they WANT to be connected. They don’t feel like they have any place that they can go to and get an honest answer or have anyone who will take their time and explain what is going on and how to make things work. My parents don’t care whether their networked printer has a static IP address, or whether the router issues an IP address for the printer using DHCP, they just want to be able to print and have a sequence of things they can try or check if their printer is not working. Last Christmas, my parents were complaining of a slow computer and I did some checks and determined that she had tons of spyware, malware and viruses along with a bunch of toolbars that opened when they opened IE.. She was ready to buy a new computer. I cleaned and reformatted her machine and she was amazed at how much better it worked for her and how fast it was. I would love to help my parents and their friends out but being 400 miles away makes it difficult, I know that others in my parents’ age group feel the same way, so if tech people could jump on this niche market they could make a killing.

    • Hooray4Zoidberg says:

      Geek Squad is to tech guys as McDonald’s is to chefs.

  16. XianZhuXuande says:

    They raised their prices too much.
    They reduced their wages too much.
    They became too greedy.

    They is Best Buy.

  17. Streakist says:

    I worked for Best Buy in the Geek Squad a long time ago and I’m kinda sick of all the Geek Squad bashing on this site. Yes Best Buy has them charging for ridiculous services that you can do yourself but let’s not bash their employees intelligence. The people I worked with in the Geek Squad were smarter than any IT manager I’ve worked with since.

    • phonic says:

      “The people I worked with in the Geek Squad were smarter than any IT manager I’ve worked with since.”

      That’s not too difficult.

      • Starfury says:

        I agree with this. The manager over the helpdesk/hardware techs here used to manage a non-tech department and is 95% computer illiterate.

    • XianZhuXuande says:

      I’m with you about the Best Buy basing. Anybody here who has based their opinion of Best Buy or Geek Squad on what they’ve read from this site has a completely biased view of this company as a result. They’ve got problems, their prices are too high, and they have the occasional predatory idea, but Consumerist has really not given them a fair shake.

    • Invader Zim says:

      You must be running across a lot of stupid it managers. The store I worked at pulled kids out of high school who had next to no experience. Moral of the story is …hang around brighter people. I did.

      It is sad though, best buys prices on repair and dumb services did them in. 40 buck to install software (really?). ITs a sign that Best Buy didnt reap in the dough…after Circuit City closed. Why? cause there is still online shopping which offers more selection and often better prices. The geek squad is best buys attempt to charge big prices for thinking challenged people who dont mind giving their money away cause those magical boxes are scary to deal with.
      Lets see what happens next..

    • Griking says:

      Again, people would rather bast BB and GS every chance they get and can’t even fathom the possibility that there’s good techs out there.

    • davidsco says:

      So, in otherwords, you worked with morons before as well. Go figure!

  18. toddkravos says:

    I was in a BBY this past weekend to purchase (!SHOCK!) something trivial.
    Due to staffing issues the cattle call line for check out was closed and we had to use the customer service desk which is next to the Geek Squad station.
    Why, why, WHY?! was there a sign that said “Suspect Interrogation”
    Are all customers utilizing that ‘service’ ‘supsects’ subject to ‘interrogation’
    So odd.

    • wellfleet says:

      It’s GS culture. The computer is the “suspect”. There’s a lot of dorky (awesome) stuff involved in the GS culture, from the tie to the shoes, socks, badges and collateral. It’s just branding, nothing sinister about it.

  19. jpozenel says:

    I have to agree with you Shadowfire.

    Also, I used the Geek Squad service only one time and had no problem whatsoever. I bought a HP laptop from Circuit City and within a month the hard drive failed and the Circuit City “Firedog?” group in that store was laid off while the store was entering bankruptcy. Best Buys’ Geek Squad did the HP warrant work at no cost to me, within a day or two.

    • Eyeheartpie says:

      You got lucky. Even in something as simple as a hard drive replacement, their potential for screwing up is unmatched. Geek Squad managed to fry a friend’s motherboard somehow during a routine hard drive replacement in a laptop, and they wouldn’t accept responsibility for it. They basically said “it was like that when we got it”.

  20. mbd says:

    Although there are people who disagree, the word geek is a derogatory term. Many skilled technicians would be insulted to be called a geek, and I would have to wonder about the skill level of anyone who thinks that is ok to be called a geek.

  21. davidsco says:

    YAY!!!!!!!!! Computers rejoice everywhere! More incompetent untrained morons will be THRUST into the unemployment pool, and less customers will be ripped off for their stupidity

  22. Extended-Warranty says:

    Geek Squad performs thousands of repairs a day. What other company does that?

    This unfortunate, but the times and people dictate that. My assumption is we’ll be seeing lots of remote repair in the near future.

    Doesn’t Geek Squad only send their computers to one location?

  23. palfas says:

    This is another reason to never purchase the extended warranty on any BB electronic devices. The left over fixit centers are going to be swamped and your laptops are going to disappear into never never land.

  24. blanddragon says:

    They wear black ties

  25. sheriadoc says:

    One time I actually had to turn to the Geek Squad for help. Yeah, I know, but hear me out.

    My shitty Dell laptop’s hard drive fried. This was most inconvenient because I did not have a back-up of it. I had recently bought an external hard drive, but hadn’t gotten around to actually backing the piece of crap up. My boyfriend did everything he could to get my files off it, but no luck.

    As a last resort, I thought I’d bring it to Circuit City or Best Buy to see if they could do anything. The guy at Circuit City said it was hopeless. The model I had was known to have issues and I was out of luck. Poop. So I went to the Best Buy at the other end of the shopping center and talked to them. The guy there said he could get my files off, no problem. I was certainly skeptical but figured I’d give him a shot. He called me the next day and said he had my files! I was so happy I actually gave the guy a huge hug.

    So, while the Geek Squad isn’t known for being totally competent and reliable, there are good stories out there.

  26. JohnJ says:

    I have used Geek Squad computer repair services a couple times, and have no complaints.

    The question I have – if not Geek Squad, who? I have no idea which local repair shops are/aren’t competent or fairly priced.

    My vague recollection is that Best Buy television sales were below expectations. Perhaps lack of demand for Geek Squad television setup is the main problem.

  27. Bby says:

    For every horror story Consumerist posts, there are thousands that are successful and never get any press.

    The reason is because it’s not news unless somebody screws up. Is Best Buy/Geek Squad perfect? No, and far from it. But I guarandamntee you that I would match techs from a few local Best Buy Geek Squads up against local repair shops any day now. My local news team did an investigative story about it, and Best Buy came up looking good.

    All you people who complain about Best Buy probably got screwed over because of something you did or didn’t do, and felt the need to tear down a company because of it.

    Maybe take some responsibility for your own surfing habits, backing up your own files, etc. Then you might not feel the need to bitch.

    And if you don’t like their service/prices/support/etc., don’t f’n go there. Apparently, to be as successful as they are as a company they must be doing something right.

    • christador says:

      How successful are they? The title of the story is how they’re shutting half of them down!! Yes, I suppose they have a few good techs here and there, but their business model is flawed. They are more interested in upselling and pushing warranties than they are anything else. People see through and ultimately hurts them. Pick up your local phone book and make a quick call–you will soon find out where the real talent is.

  28. gman863 says:

    As someone who has done countless PC builds and moonlights in PC repair, it doesn’t surprise me.

    Regardless of the quality of the work (or lack thereof), Geek Squad (like Office Depot, Staples, etc.) is grossly overpriced. Charging $40 for a 5-minute install of MS-Office (not including the cost of the software)? It isn’t brain surgery – it’s only priced as if it were.

    The odds of resolving a PC problem are also based on other factors including:

    * The tech’s experience/knowledge level. Although there are some good Geek Squad agents, their average wage of $10-$12/hour is well below what even an entry-level IT person usually earns – hence the number of idiots Best Buy hires to fill Geek Squad positions.

    * Parts availability. If a PC is under warranty, a repair shop usually has to wait for the mfr. to ship an “OEM” part (even if an aftermarket part is for sale at the store). This can add up to a week even if the part is in stock at the mfr’s warehouse. Notebook PCs are even worse. If the mfr. is out of stock on a part, it may literally be months before the boat from China arrives with more.

    Finally, doing manufacturer warranty service is often unprofitable. The “warranty” service rate paid by the mfr. is usually half or less of what a retail customer would pay.

  29. soj4life says:

    Well I bet it has to do with consumers googling and figuring how to better fix their computers. Also, computers are getting and better in quality.

  30. NOXIUS says:

    I guess they just couldn’t fix it.

  31. MyView says:

    Support your local small business owner! Closing mega corporate tech service centers is a blessing to each and every community. Independent service shops are owned and run by people living in your community. Paying local taxes. Supporting your schools. And they will be in the same place if something goes wrong with their service. I encourage those techs loosing their geek squad jobs to open their own shops. But loose the corporate attitude!

  32. Razor512 says:

    My friend works for geek squad to help pay for college. Regardless of how good you are with computers, you have to do things their way.

    anything other than the default is considered a problem regardless of if it is actually a problem, this allows them to tack on extra charges.

    Many customers will spend upwards of $400+ to fix a computer that they purchased for about $500 when all the workers will do is backup some files and reinstall the OS.

    • Bby says:

      It’s not tacking on charges.

      Nothing is a surprise to any customers. I was explained what services my computer needed, and I agreed to the prices. If you don’t agree with how they do business, then you don’t have to go there.

      • gman863 says:

        People have figured this out – hence the reason for the closing.

        • Bby says:

          Doubtful. You are a Best Buy hater anyway, so your opinion is essentially worthless.

          The repair center is closing just like other industries in America closing some of their operations as well. A lot of consolidating labor and moving what you can overseas.

  33. SuperTech3498 says:

    You people do realize that these are Service Center positions and not in-store tech positions? A lot of these service centers are specialized centers – meaning they only do one type of repair on a certain class of product. Almost all computers are repaired at the Louisville, KY SVC, codenamed Geek Squad City. Things like TVs, etc are repaired at the Dallas facillity.

    In any case – part of the reason some people have issues with in-store agents is because of the tendency of management to prefer salesmen over technicians.

    1. Almost all of the real tech work is outsourced and/or automated. This is to increase turn time.
    2. You don’t have to pay salesman as much as you pay technicians.

    The Precinct I used to work at is one of the few that had actual, A+ certified technicians and we were roughly half the size of most Precinct in terms of manpower because they had to pay us much more than they want to pay Agents (who tend to be the best paid non-supervisors/managers in the building). The amount of work we had to clean up from other area Precincts was astounding – so much so that for complicated issues, other Precincts would actually refer clients to our store because our agents knew what they were doing.

    Damn shame, really