Rachel shares an interesting transcript of a chat she had with Time Warner. She was complaining about how Time Warner automatically raises its rates every year, and, in the end, got the CSR to confirm that they felt their soul was “being sucked away” from having to explain this policy so many times.
Time Warner: Thank you for contacting Time Warner Cable. At the end of our chat you will be given the option of taking a brief survey. Please give me a moment while I access your account.
Time Warner: Hello.
Time Warner: I understand that you have some doubts about your bill, is that correct?
Rachel_: I am wondering why, after my bill increased by $10 just two months ago, it is now going up another $5
Rachel_: Here is my answer:
Rachel_: the previous increase was b/c my one year special rate deal ended
Rachel_: this increase is probably just the standard, run-of-the-mill **** you increase from my friends at Time Warner. Correct?
Rachel_: hahahahahahah—i love that Time Warner automatically csensors me
Rachel_: Sorry, its been one of those days
Rachel_: Can you please tell me why I’m being asked to absorb two fee increases in 3 months?
Time Warner: Do not worry, please may I have your account number please?
Rachel_: the cost of my service has gone up 25%
Time Warner: Thank you. Please give me a moment while I work on your request.
Time Warner: Yes, well you actual increase is because the new rates.
Rachel_: Great. So Time Warner can raise my rates whenever they goddamn feel like it. That’s terrific news.
Time Warner: Those rates increase every year.
Rachel_: Do you ever just feel your soul being sucked away as you try to explain injustices such as this one to unhappy customers like myself?
Rachel_: Just asking.
Time Warner: Yes, lot of times.
Rachel_: Anyway thank you for confirming that my bill is not incorrect.
Rachel_: Oh, Time Warner I’m sorry!
Rachel_: This whole world is just going to ****.
Time Warner: You are welcome, and do not worry I am here to listen and help.
Time Warner: I mean to read.
Time Warner: Is there anything else I can help you with today?
Rachel_: No, thanks.
Time Warner: You are welcome, I hope you have a nice evening.
Time Warner: Thank you for chatting with Time Warner Cable. We value you as a customer and are here to assist you 24 hours a day, 7 days a week. If you would like to take a brief survey, please click on End Session and the survey will load.
Time Warner: Analyst has closed chat and left the room
Of course for the guy to admit that, he had to have some soul left that hadn’t yet been sucked away. Get out while you still can!