Following last week’s 24-hour crash that left millions of Skype customers searching for landlines, the online phone company is offering some token compensation to those who were inconvenienced.
Reader Marti forwarded us the following e-mail from the CEO of Skype:
To our valued customers:
As 2010 draws to a close, I would like to take a moment to thank each of you for your patience, understanding, and support during Skype’s recent outage.
We know how important your Skype conversations are to you and we take any disruption to our service very seriously. We are pleased to confirm that Skype is back to normal allowing you to connect with friends, co-workers, family and loved ones.
As a valued customer of Skype, we would like to offer you a sincere apology and offer you our gratitude with a credit voucher worth a call of more than 30 minutes to a landline in some of our most popular countries, such as USA, UK, Germany, China, Japan. Or spend it however you like on Skype…
Thank you for allowing us at Skype to be a part of your life. May your holidays and the New Year be a time of joy, peace, and health for you and your family.
Marti says the value of her voucher was $1, which isn’t a ton of cash, ” but in terms of Skype minutes, that’s actually a lot.”
The company’s CIO gives an in-depth explanation of what caused the outage on the official Skype blog.
Has anyone else got this e-mail? And was your voucher for the same amount?