An important update to yesterday’s late-breaking story about a man who opened up his bag of Doritos to find there where only three chips inside. As predicted, after reader D contacted the maker, Frito-Lay, they sent him some free coupons.
Reader D sent in his story and says that he specifically said he wasn’t looking for anything in return and he was more amused than anything. Frito-Lay sent him this message in reply:
Thank you for contacting us. I’m sorry you were disappointed with your recent Frito-Lay purchase and am sending coupons to you which should arrive in about a week.
During the manufacturing process, specialized equipment takes out underweight or empty packages. Unfortunately, some are missed occasionally and for that we apologize.
Please be assured that your comments will be shared with everyone who plays a part in developing our products and packaging. Thanks to consumers like you and the information you provide, we are better able to investigate problems and take corrective actions needed to prevent a recurrence.
Thanks again for taking the time to contact us.
Frito-Lay Consumer Relations
Looks like light-weight bags like D’s are usually detected and snagged during the chip-making process but they missed his this time. That’s pretty cool. I would like to see one of those machines in action.
Doritos Bag Contains Only Three Chips