Angel is happy to report that after his story went up on Consumerist, Dell reached out to him and will be replacing his laptop.
“They contacted me and they’ve been working with me since. I took pictures of the laptop damages and it just looked brutal, so they will send me a brand new one,” he writes. “Just wanted to say thanks! Thanks Consumerist!”
Hooray! Enforcing best practices through public shaming wins again.
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Insert default statement about how it’s sad that it takes public shaming to make a company do the right thing.
Insert default reply about how companies are all run by penny pinching scumbags who neglect the consumer and how the OP should have expected that.
Insert anecdotal evidence supporting an unrelated spurious claim regarding aforementioned company.
I make my own defaults at home.
Insert comment Saying how lame the I make my own * at home statements are becoming
Insert comment that mentions if there were an edit button I could fix the capital S.
Insert vaginally then remove cardboard applicator and leave string dangling, or tie it in a pretty bow for a more refined appearance.
InSert comment that makes it look like the comment below is replying to InSert comment until you look at the time of posting.
anyone mention Nazi’s or Rule 34 yet?
OP was a furry. He deserved it.
+1000000000000000000000000000000000000
Insert reply echoing sentiment.
Insert default +1
Insert default blame the OP for using Insert company in the first place.
I still blame Bush.
It was Clinton’s fault first.
Insert Godwin’s Law comment detailing proper blame for what happened.
Insert comment that shows I obviously didn’t RTFA. Also bonus insert brining up religion/politics inappropriately.
+1
Insert comment from Loias stating explaining how what you stated totally doesnt match and that you just got RTFA’D!!
(which is doubleposted)
Insert default, I swear I only hit the button one time, sorry for the doublepost comment.. Blaming the stupid website software..
I am literally in tears. I love you guys.
Insert pretty lame comment that will probably get more responses than some of the better comments below just because it’s higher up on the response thread.
I don’t get it. People complain to no end about crap posts, yet go on to write equally inane, pointless, and irrelevant comments themselves (and yes, Loias, you always take the cake on on worthless, pointlessly argumentative, or unnecessarily nitpicky garbage).
Why the need to be so vicious? She is a real human being on the other side of that computer.
I enjoy her point of view, even if I don’t always agree with it. If everyone said the same thing, the world and Consumerist would be a boring place.
A little harsh on what is essentially a joke thread, no?
Ya know, these posts start to blend together – we hear the same problems again and again. And if we all made the exact same comments over and over, this blog would be pretty boring. So, this is my attempt to add a little spice.
You realize “worthless, pointlessly argumentative, or unnecessarily nitpicky garbage” describes your comment more accurately, right?
Insert message here containing only the word “this”.
Cool.
The smart thing to do is return it, get your money back and buy something better. It might even save you money.
Well, there is very little out there better than the m6500…
Can WE see the pictures?
Dell is in a no win situation, either they eat the repair cost themselves or they say no to the customer who then whines about it publicly on The Consumerist. That generally leads to everyone accusing Dell of being a terrible company even though nobody here even saw the laptop in the first place, they just automatically take the consumer’s side because of course all companies are evil and all consumers are honest innocent angels.
Really, what did you expect Dell to do in this situation?
Why is “doing the right thing” such a hard concept for companies to understand, and its only done after a public shaming?
Because perhaps the laptop DID have water damage and fixing it for free wasn’t necessary the right thing? Id did however turn out to be the lesser of two evils for Dell however
That is good to hear but I what did Dell have to say?
Probably spouted off something about policy, 3rd party tech… blah blah blah, not affiliated with Dell… blah blah blah, per your contract… nag nag nag, understand your frustration… yada yada yada, 15 to 20 business days… whaa whaa whaa, thank you for choosing Dell we’ve enjoyed violating your most holy of holies… enjoy your next piece of garbage with a Dell logo!
Hopefully they’ll review the criteria that they use to find tech companies to work with. And charge the cost of that laptop to whatever weak-assed company allowed someone clearly unqualified to change a light bulb to work on a $4000 laptop unsupervised.
“And charge the cost of that laptop to whatever weak-assed company allowed someone clearly unqualified to change a light bulb to work on a $4000 laptop unsupervised.”
Yeah, it’ll probably be covered under the insurance company for the onsite contracting company.
How dare you expect a company that got caught cooking the books and taking kickbacks to give good customer service. Not enough shame for this company.
Then there was the time Dell knowingly sold computers they knew were going to fail… Oh — that’s all the time!
These guys should be out of business by now. They should be the Gateway of the new millenia.
“Then there was the time Dell knowingly sold computers they knew were going to fail”
Every manufacturer did. I don’t recall any recalls for the bad capacitors.
“Oh — that’s all the time!”
Well, yeah. Components are bound to fail (I worked for a few OEMs in the past) with a large enough scale of shipped systems, the manufacturers have a specific tolerance for how many failures are and are not acceptable.
No, he’s referring to the fact that Dell was aware of the faulty parts and sold them anyway.
http://topics.nytimes.com/top/news/business/companies/dell_inc/index.html
“No, he’s referring to the fact that Dell was aware of the faulty parts and sold them anyway. “
Yeah, ofttimes it’s actually cheaper to ship out the faulty product and have people replace the mobos (or whatever) in the field than to delay until the proper replacements are tested to be working fully and available in the scale required for replacement.
hahaha. thats great.
I contacted The Consumerist multiple times to do an update to a story that was posted by me, and they ignored me. I wish there was some sort of way to ensure that updates were consistently published, especially when a company goes above and beyond to right a wrong.
Maybe I should do an EECB lol.
Dell definitely had arms because it reached out for me.
Arms! I can’t wait to get a look at this thing!
Alice, I’m gonna ask you a couple of standard questions . . .