Angel is happy to report that after his story went up on Consumerist, Dell reached out to him and will be replacing his laptop.
“They contacted me and they’ve been working with me since. I took pictures of the laptop damages and it just looked brutal, so they will send me a brand new one,” he writes. “Just wanted to say thanks! Thanks Consumerist!”
Hooray! Enforcing best practices through public shaming wins again.