Best Buy Actually Thanks Consumerist; Open To Suggestions On Whole Receipt-Checking Thing

Most Consumerist readers would guess that it’s unlikely that the people at Best Buy will be inviting us over for dinner anytime soon. So it’s a nice surprise to see the company actually thanking us for a story.

Yesterday we wrote about a way for customers to offer suggestions on the issue of receipt-checking on the company’s Best Buy IdeaX site.

In response, Best Buy has consolidated the suggestions into one current and even name-checked this here site:

Thanks to the Consumerist for highlighting an issue that’s important to certain customers of ours; the practice of checking receipts at the door.

This current is asking for solutions for other ways to handle what is essentially a loss prevention technique for us and other retailers.

Right now there are only a handful of suggestions in the current, but that might be because the original one submitted by Consumerist reader Mike seems to have a pretty large number of “points.”

So if you have a suggestion on how Best Buy can best deal with checking receipts, they are at least paying lip service to wanting to hear your ideas.

Current: What’s a better alternative to our checking receipts at the door? [Best Buy]
Get rid of receipt checkers or provide notice. [Mike's Original Suggestion]

Comments

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  1. Gman says:

    Focus on receipt checking only suspects. If your security team and cameras suspect someone – then and only then check them. Don’t just stop everyone. Especially if they just came through the registers.

    • YouDidWhatNow? says:

      This.

      There is categorically no just cause for detaining and searching every person who comes through your checkout lines.

      If you see someone doing something suspicious, then stop them and inspect their bags and receipt. Otherwise, just flat-out knock it off. Honest consumers don’t like being treaty as guilty of shoplifting until proven innocent.

    • GuyGuidoEyesSteveDaveâ„¢ says:

      That’s tough because you open yourself up to “profiling” accusations. It’s tough to try to explain to someone not in loss prevention or retail, like in a jury, why you had a gut feeling, but WAY easier for the other side to make the same person believe you searched someone for some racial or other reason. You either have to check every x number of people, or all of them. If you stop every x people, it’s easy for a halfway competent shoplifter to time their exit during the space between x and x.

      • fundelman says:

        Any you wouldn’t be allowed to check every X number of people becuase unless the person is actually suspected of shoplifting, you have no right to check them in the first place.

        • Difdi says:

          Well, they have the right to check, in the sense that a polite request for a receipt to be shown is a check. But without evidence of shoplifting that meets the reasonable suspicion legal standard, a request is all they could legally make. Of course, if nobody every committed violent crimes (assault, battery, unlawful detention, kidnapping, etc) we wouldn’t need police.

      • dadelus says:

        THIS!!!

        You’d be suprised (or not) how often I was accused of being a racist for stopping a shopper of a different race even though I had stopped the 4-5 shoppers who came through before who were the same race as I.

        The best example of this was the shopper who started screaming racist up until I pointed out that the cashier had overscanned an item and if they would go to customer service they could get a refund for the amount they had been overcharged. That person was at least good enough to apologize and thank me.

        I’m so glad I don’t do that job anymore!

    • Nogard13 says:

      You can’t ask for a receipt from someone who doesn’t come from the registers (since they didn’t buy anything).

      However, they stand at the door and watch you walk from the registers to the door and can clearly see if you drop something you shouldn’t in your bag. Only check these people.

      • SabreDC says:

        Exactly. Put a physical barrier to corral the customers from the register to the exit. Allow no entrance through that door and there’s no need to check those receipts because they had to go through the registers. Have another entrance/exit set of doors outside the barrier. If a person is leaving through that door with merchandise, check receipts. It could be that the paid at another department, but it’s a start.

        • minjche says:

          I agree that that’s a possible solution, but just don’t forget about having easily accessible exits in the case of a fire or other emergency.

          Just my two cents.

          • SabreDC says:

            It’s simple to have a gate in the physical barrier that is locked unless of an emergency; just like in a subway or any other fare-calculated accommodation.

            • Difdi says:

              As cheap as buying RFID tags is in bulk, they could inject a tag into every piece of merchandise. Set the barrier to not open with unpaid-for items in the booth, set the booth to list every item it detects in the booth on the POS machine, supply a one-way drop box for items the customer gets to the booth with then decides not to buy after all, and once all merchandise is paid for or dropped in the box, fry the RFID tags with a radio signal overload. Then the exit door opens, and the customer exits the store. LP reasonably knows that short of an emergency (fire alarm, for example) anyone who makes it through the booth is not a shoplifter.

              The process would totally replace more than 95% of the cashiers the store employs, which would probably more than pay for the RFID tags.

        • David Ciani says:

          This is kind of like what Ikea does… It is not obvious at all how to get out of there…

        • JBTX says:

          Employee theft is also what they are looking for. Scam works like this – the person running the check stand rings up a bar code for a $10 item and their accomplice “the customer” has a laptop.

          • Loias supports harsher punishments against corporations says:

            Exactly how is that my problem as a customer? Let them deal with their own internal issues. This merchandise is paid for an thus MY property now.

            • dadelus says:

              Well, while I’m not a fan of indiscriminate receipt checks, I would say it’s your problem because if the store doesn’t do something to reduce internal theft then prices increase so it’s your problem that you have to pay more to cover the stores loss.

          • SabreDC says:

            But the problem is that receipt checkers don’t verify the price of each item. So, employee theft needs to be handled another way internally. Not by inconveniencing customers.

            Maybe it’s time to do away with cashiers. It’s 2010. Am I to understand that we can’t tag every item electronically and pass them under a scanner to calculate the price? That’s 1998 technology.

          • FredKlein says:

            1) Receipt checkers usually just glance at the receipt. I’ve never had one actually count the number of items on the receipt and in my bags, much less one verify the prices of each item.

            2) Wouldn’t the effort be better spent watching, you know, the employees- the ones who are supposedly ripping off the store? Most stores already have cameras at the registers. Just watch those for any suspicious actions, like ringing a laptop for $10.00.

        • Ophelia says:

          Exactly. Put a physical barrier to corral the customers from the register to the exit. Allow no entrance through that door and there’s no need to check those receipts because they had to go through the registers. Have another entrance/exit set of doors outside the barrier. If a person is leaving through that door with merchandise, check receipts. It could be that the paid at another department, but it’s a start.

          Isn’t that what they’re doing now (with the exception of the physical barrier)? This just amounts to checking everyone’s receipts.

          …I’m not ok with that.

          • SabreDC says:

            No, that’s not what they’re doing now. Maybe I didn’t describe it in the most efficient way. My comment about the physical barrier is what would eliminate the need for receipt-checking. If people could only walk from the register to the exit without the ability to go back into the store, then checking the receipt becomes redundant and pointless because you KNOW that the customer just came through the register – there is no physical way (because of the barrier) that the customer went through the register, paid, went back into the store, added another item to his/her bag, and then exited.

            Then the store can focus its time, money, and energy on catching the cashiers who are the ones who deliberately underprice items for friends (which as it is now, receipt checking wouldn’t catch).

    • DanRydell says:

      Won’t work because receipt checks are intended to catch employees who steal with the help of a friend who poses as a customer. The customer wouldn’t have done anything in the store to arouse suspicion, because the theft actually occurs when the employee scans their items.

      • AI says:

        Then that’s an issue with their employee screening process.

        • ludwigk says:

          It is an always has been. Receipt checking is to deter internal theft. The solution is to pay your workers better, thereby getting better, more loyal employees. Unfortunately, the solution is extremely hard, and raises controllable expenses, whereas receipt checking has the guise of having some reasonable chance at deterrence or prevention.

          Of course, receipt checking, like any “last line” security measure is by definition the least efficient means of achieving one’s goals. But that’s how decade-old retail business strategies work – apply the cheapest bandaid you can find, and keep the numbers looking good on paper. Fuck everything else.

          • Erika'sPowerMinute says:

            Wait, did you just say that by giving employees a couple bucks more an hour you’ll attract people of higher caliber who won’t steal?

            HAHAHAHAHAHAHAHHAHAHAHAHAH bernie madoff.

        • DanRydell says:

          You’re absolutely right. This entire situation could be avoided if they just added one question to their application/interview:

          Do you intend to steal from us?

          You should suggest that to Best Buy.

      • trentblase says:

        Yeah, because an employee would never be able to print a fake receipt. It’s not like they have access to tons of receipt paper and a printer.

        • wrjohnston91283 says:

          Not likely. How are they going to print a fake receipt? The receipt prints after the transaction is completed, which requires payment. The could enter a form of payment that doesn’t require a card swipe, such as cash, but then their drawer is going to be short at the end of the day. They’d then have to undo the transaction, which is going to require a manager’s override, or at the very least will raise red flags for whoever is reviewing the POS exceptions.

          • trentblase says:

            With a printer. Scan a real receipt, photoshop some stuff, print, give to accomplice. Even if it’s thermal paper, an inkjet print on thermal paper probably looks extremely similar. The receipt checker isn’t actually scanning receipts to make sure they are valid, it’s just a cursory glance.

            • PsiCop says:

              It might LOOK the same, but it will FEEL different in the checker’s hands. Thermal paper is not the same as inkjet (or laserjet) printable paper. I’m not saying it would be impossible to pull off something like this, but it’s not as easy as just Photoshopping something.

          • sonneillon says:

            Print a copy of the receipt after a customer purchased something you wanted. Preferably with cash.

        • GuyGuidoEyesSteveDaveâ„¢ says:

          Most receipts require thermal paper. And trust me, thermal paper DOES NOT like ink, and takes a while to dry correctly w/o smudging. Even when it does, it changes how the paper feels, and hand feel is how many counterfeit bills are picked up, and if it’s something you handle everyday, you know when it feels different.

      • jake.valentine says:

        “Won’t work because receipt checks are intended to catch employees who steal …….”

        So you think this is a valid reason to harass the customer?!? WTF kind of reasoning is that?

        • human_shield says:

          You can go online and buy a thermal printer and rolls of paper for a couple hundred bucks and go on all the fake receipt shopping sprees you desire. All you need is to buy a pack of gum at the store so you know what their receipts look like.

    • sth9669 says:

      Well, as a former Best Buy Yellowshirt (hey, I had to make money in college somehow. . . ) the real problem is that by management trying to force me to check every receipt, he is basically completely preventing me from doing anything else.

      As soon as my managers weren’t looking, I resorted to spending my time watching the cameras and only checking bags/receipts if the door alarm went off (and I would ASK them if they wanted me to deactivate the tag, not require the check as a condition of exit) or if the item was some big item purchased somewhere else in the store (ie appliances/home theater/etc) and then I mainly checked to make sure that the employee rang up and brought up the same item.

      Many a time I thwarted a customer from leaving the store after they payed more than the item they had brought up cost. So when you let LP use their freaking brain and actual Prevent Loss, it works out well for your store. I stopped a lot more employee theft this way too, since I actually used my time on the cameras and walking around to keep an eye on the employees too, instead of just the stream of paying customers coming from the registers. Employees steal WAY more than shoppers do. . . .

    • jesusofcool says:

      This is the same way I feel about airport security.

    • Griking says:

      Getting defensive about showing your receipt makes you a possible suspect in my book.

      • FredKlein says:

        And I bet you think cops arresting you for ‘resisting arrest’ is fine, too. Right?

      • Difdi says:

        Refusal to provide proof of innocence is not proof of guilt. The burden of proof is on the accuser, not the accused. Besides, if the accuser had any valid evidence of theft, they wouldn’t need to check a receipt.

  2. SpamDel says:

    Suggestion – watch your employees. Train LP guys how to watch for shoplifting behavior. Don’t stop someone unless you are willing to have them arrested.

  3. Jachim says:

    OK Everyone, let’s all start with the chorus of “just stop and let them check your receipts an like it” and get it out of the way.

  4. MongoAngryMongoSmash says:

    don’t. :) There’s your fix.

    • msbask says:

      You’ve written the simplest solution, the easiest solution and the only solution, but Best Buy will probably pay 37 consultants millions of dollars to figure out another, best way.

  5. idip says:

    Use bags that seal. Best buy has them in electronics?

    You pay, your stuff is put in a sealed bag so no one can put anything else in it on the way out.

    If your worried more about internal shrink, focus on your cashiers.

    • David in Brasil says:

      I think that the sealed bags is a great idea. RFID tags on products that are read as the customer walks out the store and matched against what’s been purchased. Focus shrinkage efforts on anyone who works “in the back”. RFID tags in products and readers on the rear doors. Accounting systems and detection systems that prevent a car stereo installer from “leaving” an extra stereo inside a buddy’s car when the buddy comes in for an install, or the back room guy walking out to the dumpster with a load of trash plus something valuable in the middle of it. Etc. Etc. Etc.

    • sendmoney2me says:

      where you pay at Best Buy is usually right by the exit door anyways..just wall the area off so you have to go right from the checkout to the street and stop putting merchandise there. it’s hard to steal something if it’s not there or you can’t get to it.

    • cardigan says:

      That’s actually quite a clever idea. All you need is some kind of sealant near the opening of the bag. If the seal’s broken, you get your receipt checked.

    • DanRydell says:

      They’re not trying to catch people who put extra stuff in their bags between the register and the exit – that would be obvious and easy to catch from observation. They’re trying to catch employees who intentionally mis-ring items.

      • sth9669 says:

        Yeah, except 9 times out of 10, the Yellow Shirt basically glances at the receipt and swipes a hi-lighter across the date and doesn’t really look at the receipt. There’s simply no time. No the receipt checks are like the TSA checkpoints at the airport: They’re meant to humiliate, badger, and most of all to intimidate you into not shoplifting because you’re going to have to be “examined’ to leave the store.

        I refused to do 98% of receipt checks when I was a yellow shirt, and I’m pretty sure I was by far the best/most successful LP at my store the whole 3 years I worked there. . .

    • midwestkel says:

      They have used sealed bags in the past. A couple of years ago I bought a digital camera from that department and it was put in a clear Best Buy bag that was sealed. I was like the boxes from the post office that you removed the paper and it uncovers the adhesive.

  6. dush says:

    Receipt checkers treat everyone as a potential shoplifter just like the TSA treats everyone as a potential terrorist.

  7. Jeff says: "WTF could you have been thinking?" says:

    Maybe have a person paying attention so when they see you walk away from the register with a cartful of whatever, they can spare us all the agony of the receipt check and smile and say “Have a nice day” instead.

    • Im Just Saying says:

      This is exactly what they do at the Best Buy I frequent. I can’t tell you the last time I had to have my receipt checked.

    • chiaspod says:

      Actually, that’s exactly what happens every time I need to use Best Buy. I’ve never been stopped – maybe it’s just my honest face?

      Fry’s, on the other hand, has repeatedly tried to stop me to check my receipt – but I’ve mastered the art of saying “no thanks, I’m fine!” and keep walking.

  8. savvy9999 says:

    I’ve never been one to jump in on either side of this debate, but my advice would be for Best Buy to keep the reciept-checking policy, but make it clear inside and outside of the store, on the receipt, in commercials– and consistently enforce it at every store– that this is the policy.

    Nobody minds or cares about it Sam’s Club or wherever it’s part of the deal of shopping there. It’s an actual policy, an agreement with EVERY customer for shopping there. What’s going on now at BB is haphazard, not uniformly enforced, nor uniformly promulgated as an agreement with EVERY customer for shopping there.

    Checking receipts on its own is not bad, what’s bad is not clearly telling your customers what to expect when they get to the door, what their express and implied rights are when they get there. They should know (or at least be told this) before they set foor in the store. That way people who object to the policy can just not shop there to begin with.

    :twocents:

    • Jachim says:

      It’s my policy, and indeed my express right, to bypass that receipt check if I feel like it.

      Everyone love to bring up Sam’s and Costco, but you always seem to conveniently forget that those are MEMBERSHIP clubs and you have to sign an agreement, one clause of which states they want to check your receipts.

      • Jachim says:

        And besides, I’d argue that their receipt checks are more about “voiding” your receipt so you can’t walk around, fill up the cart and walk right back out the door with a duplicate set of merchandise. Why else does Costco put a big marker/highlighter mark on it as I walk out?

      • Shadowfax says:

        It’s my policy, and I will happily loudly announce it as I enter and throughout my visit, that I receive 75% off all purchases in compensation for the receipt check. Don’t like my policy? Well, I don’t like receipt checking, but apparently as long as it’s *policy* it’s automatically legal and enforceable.

        Off to drop $50 on a plasma. . .

        ;)

    • Darrone says:

      Doesn’t change the fact that I can (and will) say no, and will likely only reinforce LP’s belief that I’m required to stop. This is an hard and fast route to making it MUCH worse.

      It’s a policy, it’s not Law. I don’t care how well known it is, I purchased an item, our business is concluded. To search me, you are going to have to get a police officer to detain me on some sort of suspicion.

      • savvy9999 says:

        if you don’t like their policy, why would you still go into their store and be an *** about it?

        It’s like any other policy at any other place of business– getting a new plate every time you go to the buffet, for example. If you don’t like getting a new plate every time, is against your morals or decency or whatever, then don’t go to the freakin’ buffet. Don’t cry about the policy and go there anyways and stomp your feet when they enforce what you know to be the case…

        my point is that the receipt-checking policy is fine, it’s the lack of information and lack of consistent enforcement that’s the issue. There are other places to buy overpriced electronics that consumers can go to, maybe even ones with a different and more appealing exit policy (to you). User your feet and wallet at a different store, not your tear ducts and/or anus at BB, to uphold your belief on the matter.

        • bluline says:

          I don’t own the plates at the buffet. I do own the item I just purchased at BB. That’s the difference.

        • Charles Bronson says:

          The only group trying to uphold a “belief” in this situation is Best buy. The customers are asking them to respect law, not beliefs.

          If you don’t want to use new plates at the buffet, they have every right to kick you out. If they’re nice they may even refund your money. They don’t have the right to prevent you from leaving until you’ve regurgitated food you’ve already consumed, regardless of how well publicized the policy.

          If I don’t want to follow Best buy’s policies, they have every right to refuse me service and ask me to leave the store. They don’t have the right to detain me and force me to follow their policies.

          I’ve honestly never had a problem with receipt checkers, I just say “no, thanks” and walk past them. If they made a big deal out of it and refused me service, i wouldn’t be any more heartbroken than they.

    • bluline says:

      A store’s policy does not trump the law, and the law says that once I have paid for something, it’s mine and the original owner no longer has any rights to it.

    • sqlrob says:

      Do you sign an agreement with Sam’s?

      Do you sign an agreement with Best Buy?

      • Griking says:

        The complaint isn’t that the policy isn’t clear enough on their receipts. We all know the companies that check receipts. They’re going to continue to check receipts. If you don’t like it then shop somewhere else.

        Why do people continue to go to these places if they have a problem with the policy when they know it’s going to happen? Honestly the only reason I can come up with is that these people are looking for a confrontation.

        • MaxH42 thinks RecordStoreToughGuy got a raw deal says:

          Yeah, and while we’re at it, why apply to a “private” country club if you’re black or Jewish? You know what they’re like, you can always just go somewhere else. Geez, people!

          Wait, they don’t do that any more because people challenged the legality of it? Oh, my bad.

          /sarcasm

          • ugly says:

            Do you believe that there’s no difference between people boycotting a business due to their well known policies and a business prejudicially excluding people based on something other than their ability to pay?

  9. FuzzyWillow says:

    How about moving their registers closer to the door, like they do at grocery stores and Target.

    There shouldn’t be product between the register and the exit.

    • JennQPublic says:

      At my local BB, there isn’t. You walk about ten feet from one of the registers to the receipt checker. That does make it seem kind of ridiculous, as at that point, anything I’ve stolen won’t be in my bag, it will be hidden on my person.

      Also, my BB has two doors- one that leads outside, and the other that leads into a mall. I have had BB receipt checkers demand to see my receipt for something I purchased at another store and was in the bag from that store. I laughed and said no- they didn’t try to stop me as I walked out.

    • MarvinMar says:

      I came to say the same thing. Make it so once yo leave a register, you can only exit the store.
      Also, Stop placing product between the register and the exit doors.

  10. MutantMonkey says:

    Assuming is doesn’t hurt the bottom line, better use to item tracking like RFID or sensors only on the items you would be concerned with growing legs and adopt a policy that says if it isn’t worth putting a sensor on, it can walk out the door without hurting business.

    When I say tracking, I am talking about innerstore tracking. Not low-jacked Bluray players and TVs.

  11. Consumer David says:

    “A loss prevention technique”? I thought they used to say it was to ensure we weren’t overcharged.

    • sth9669 says:

      I’ve done that many a time as a Yellow shirt, but I only checked the receipts when someone was buying a laptop, TV, or fridge or something like that. And actually I did find numerous times not where they were being “overcharged” but where they bought the xxx-350x and the warehouse guy brought up the xxx-150x that’s in the same box except for the model number and costs $200 less.

      I never bothered with people buying CD’s or other hand held items coming from the registers, it’s pointless and my time was much better used for watching the cameras and employees.

    • secret_curse says:

      Making sure you’re not overcharged is a part of loss prevention. If you pay for a $700 laptop but there’s a mistake and you walk out with a $500 laptop, the store’s inventory system is now off by two laptops because it has a $700 laptop on the shelves that shouldn’t be there and a $500 laptop from the shelves is missing. Screwed up inventories cause more loss for stores than employee theft and shoplifting combined.

  12. Bob Lu says:

    You walk into a store, you buy stuff, you pay (and the casher makes sure you’ve paid for everything you attempt to remove from the store), then you leave. Isn’t it what a store should be about? But no! Retail stores want to trick you into buying more AFTER you paid, so nowadays they arrange the store in a way that after you paid you are still surrounded by all kinds of goods. When that leads to more shoplifting, they start doing the receipt checking thing.

    The only solution if the whole receipt checking thing is to make a store be what it should be like: the store should be designed in a way that after you paid, you will be lead to the exit directly.

    • DanRydell says:

      I’ve never seen a Best Buy that had items between the registers and the exit. That’s not the kind of theft they’re trying to prevent. Really, do you think someone is going to steal stuff when they’re in a 15 ft area between a half dozen cashiers and a loss prevention guy at the door?

      They’re trying to catch cashiers who steal with the help of an accomplice.

  13. Why is this on Consumerist? says:

    Don’t they have sensors and door alarms? Wouldn’t that preempt the need for receipt checkers? Otherwise, yeah, I think having registers that feed directly out the door would be fine.

    • FuzzyWillow says:

      I always ignore those alarms and keep walking. I didn’t steal anything, and the squealing device isn’t going to change that fact.

      • HoJu says:

        Ditto.

      • HogwartsProfessor says:

        I will turn around and go back if I get beeped. I don’t want them to chase and tackle me. That would hurt. Sometimes it’s just that it didn’t get scanned right. It happens sometimes at the library too, enough so I’ll wave my book bag between the sensors so I don’t embarrass myself half to death.

      • munky9001 says:

        Door alarms going off gives them legal right to stop you with reasonable force.

      • Xtopher says:

        The only reason I don’t ignore the alarm is because I fear that my item may not have been demagnetized or that the security tag was never removed (which has happened multiple times in clothing stores).

  14. Anachronism says:

    To me, this is a training failure.

    It seems reasonable for me for a store to ASK to check receipts, as long as the employee ASKING understands that it is a request that the customer is under no compulsion to follow.

    The problem arises when store employees and or companies get it into their heads that they can detain or seize property as a response to a customer not complying with their request. This points to really, really stupid training.

    This isn’t rocket science- Proper loss prevention training covers the legal ramifications and limitations of various actions. JUST TRAIN IT, and take action, inclduing swift termination of employees that do not follow the law, including overzealous managers that encourage overzealous receipt checking.

    • BStu78 says:

      This. Bottom line is that they can’t enforce a receipt check and that’s something they need to train their employees on. I have no problem with them asking. I fully believe that this can have a deterrent effect that makes it worthwhile. But if someone declines, they walk out and you do nothing because that is all you can do. Any store is welcome to ask to see my receipt, but none is allowed to detain me if I decline. That’s all that needs to be fixed. And frankly, I suspect most know this, but it doesn’t excuse those that don’t. Tighten up the training and fire anyone who tries to grandstand when a customer declines a receipt check.

  15. Pedro666 says:

    “[the receipt checker] must be able to point to specific and articulable facts which, taken together with rational inferences from those facts, reasonably warrant the intrusion.”

    Terry v. Ohio, 392 U.S. 1, 14–15

    • FuzzyWillow says:

      I think this case involved a police officer. The Police represent the Government and therefore are required to act within the U.S. Constitution (4th amendment in this case.) Best Buy is a corporation operating on their own private property, so I don’t think this case applies.

      There may still be a requirement of just cause, but not per this case.

      • Shadowfax says:

        That’s true, but Best Buy is a private entity that has invited me onto its property for the purpose of conducting business. I do not give up basic rights just because I accept that invitation. For the same reason they cannot legally force me to strip naked and do a pole dance in the stereo department, they cannot require me to submit to their demand that they be allowed to paw through my possessions. The most they can do is ask me to leave the property if I don’t comply with their request – and since I’m leaving the property anyway when they’re pulling their receipt-checking game, it’s a zero-sum game.

    • ludwigk says:

      I don’t think 4th Am jurisprudence applies here, and I’m sure the Terry-stop is non-applicable.

      However, the concept of reasonable suspicion does appear in common law and tort law in terms of when a party may apply force, such as a citizens arrest or detainment, which is the same body of common law from which the “shopkeeper’s privilege” is rooted.

    • Crazytree says:

      Fail.

  16. FilthyHarry says:

    Do like supermarkets. Put the checkout counters by the exits. You pay, get a receipt, walkout. The end.

  17. TheGreySpectre says:

    I don’t even care if they stop doing it as long as there employees are trained to not hassle you if you refuse.

  18. Taed says:

    If I wanted to do that, it seems that two exits is the way to go, which I’ve seen done at a few stores. Physically split the way out of the store: either you go to the checkouts or you don’t. If you go to the checkouts, then after the checkouts, there is an exit which would be for checkout-only, and thus anyone leaving that way came through the registers and thus paid for their items. If you don’t go to the checkouts, then you’re physically leaving immediately, and thus you wouldn’t be carrying any items from the store — if they want to post some one there to verify that you’re leaving without any unpaid items, then go for it. But regardless of which exit, they don’t need to ask for a receipt and shoplifting detection is easier than the current system.

    • Outrun1986 says:

      I think Circuit city is the only store I have seen do this, and they are now gone. They had one path to get in the store but when you walked out you had to go from the registers through a path with barricades so you couldn’t get back in the store after finishing at the registers.

  19. 5seconds says:

    They can still ask for a reciept, but they just have to respect the law when someone refuses. Ask all you want BestBuy, it’s your store, but when someone says no, then you let them be on their way. TRAIN YOUR STAFF TO KNOW THE LAW.

  20. jeepguy57 says:

    I have far better things in life to worry about. I’ve never been bothered by having to show my receipt. I get it – loss prevention. It takes 15 seconds, tops, to show the guy your receipt and be on your way.

    But, the entitlement in our society is way too much for that minor inconvenience.

    I CHOOSE (i.e. at my own will) to shop at Best Buy and I will abide by their policies while I am in their store. If you don’t like it, shop elsewhere.

    • not-gonna-tell-ya says:

      untill they want to check your anus for that missing mouse?? I’m sure some people don’t mind having something stuck in there and wiggling around, so why wouldn’t you?

      I have a right to refuse. It’s not being stuck up, it’s not being pompous. It’s called DEFENDING MY RIGHTS. I’m really getting sick and tired of you sheeple. Probably the same people that were up in arms about warrantless wiretapping, etc. Why is one intrusion on a persons rights ok, but not another…

      • sendmoney2me says:

        lol receipt checking at best buy? it’s your RIGHT not to shop there if you don’t like their practices. try fighting all this BS that’s going on with the TSA and full boy scanning if you wish to protect your rights. the two things aren’t even in the same category.

        • not-gonna-tell-ya says:

          I never mentioned the TSA, you did. So you are agreeing with yourself about a point that I didn’t make? o.k.

          But I’ll bite the troll that fed me…

          If a black people were the only ones being stoped and checked, it is no different. They have a right not to shop there (as you put it) right? What if they wanted to squeeze everybodys nipples as they left? They have a right not to shop there too right?

    • LD says:

      Wow, an actual voice of reason on The Consumerist? Are you sure you aren’t lost? You’re making too much sense to reply on this site. :)

    • evnmorlo says:

      If you don’t like other citizens exercising basic human rights you should go live in North Korea. (They probably don’t check receipts there, but I’m sure you can find someplace…)

    • ludwigk says:

      It is their policy to ASK. It is not their policy that you SHOW THEM, because they cannot require that from you.

      When I refuse to show my receipt, I am following their policy to the letter, just as you are.

    • JBTX says:

      agreed

    • jake.valentine says:

      I agree with you 100%….which is why I will never shop there again. They can limit their pool of customers to the tools who would put up with this crap.

  21. Outrun1986 says:

    I’ve never seen anyone buy a product after they paid for their stuff, 99.9% of people walk right out. So there shouldn’t be product between the registers and the doors where people would have a chance to steal it.

    Move registers closer to the door, and have a path from the registers to the exit with no product in between. This won’t work in all stores, because some of them are mall stores with only one entrance/exit but it would be a big step for most locations.

    If purchasing in another department, staple receipt to outside of bag.

    Put up a clear sign at the registers so people know they will be subjected to a receipt check upon leaving the store.

  22. aloria says:

    Staple the receipt to the bag to seal it. A lot of department stores do this– makes sure you hold on to your receipt and keeps people from slipping items into the bag on the way out.

    If you’re worried about cashiers intentionally or accidentally not ringing things up, why not use something like rfid tags inside the boxes of certain items– the system senses the rfid again when it’s bagged, and if a scan didn’t happen for that tag, an alert gets sent to loss protection to come over and check out the situation. This differs from the regular alarm tags since can’t be disabled by the cashier except by ringing it up.

  23. pitawg says:

    Since corporate eyes will be on these responses, let me take the time to notify you of my pricing.

    $500 per second to view my property, if and only if I am in the mood. The timer is mine. There is no negotiation. No refunds.

    I do not work for you, and will not help your quest to hire fewer and lower paid/lower quality employees by helping you do your job.

  24. scribble something says:

    Doesn’t Mikes original suggestion boil down to posting signs and tricking people at checkout into opting-in to having their receipt checked?

    It also looks like every idea posted to that site that says anything along the lines of getting rid of the checkers is classified as a “duplicate” of Mike’s idea. It’s funny there are no “related” ideas. You can only vote for the semi-bogus (imo) notification scheme.

    Feels like a rigged vote to me.

  25. CaughtLooking says:

    “a loss prevention technique”

    Really? More like a shake down trying to exit.

  26. jason in boston says:

    Take away the ability to pay elsewhere in the store.

  27. exconsumer says:

    There is no suggestion to make other than: Stop. Checking. Receipts. Or, rather, don’t make a receipt check a condition of exit BECAUSE YOU HAVE NO RIGHT TO DO SO. It is not a valid or legal option, and you’ll stop or be litigated against.

    I’m under no obligation to provide you with alternatives.

    • Difdi says:

      Litigation is the least of your worries. Unlawful detention is a felony. If force is used, it becomes a violent felony. Citizens have an absolute right to use violence to resist a violent felon.

  28. noncomjd says:

    Checking receipts at the door: Is why I will never shop at any Best Buy, I don’t want or need the aggravation.

    • dg says:

      Precisely. WorstBuy tried to pull this crap with me decades ago – that was exactly the last time I was in their store. If you have problems with your staff – figure that out on your own – put a camera on them, match it up with the electronic journal on the register, have one of your security goons watch it all day and arrest the schmucks who scam things.

      Leave me out of your problems. I bought it – it’s mine, I’m leaving and refuse to be molested.

      • Bby says:

        Yah, and I’m sure Best Buy doesn’t want you asstards there anyway. You represent the ridiculous minority of shoppers.

    • Awesome McAwesomeness says:

      Me too. I refuse to shop there.

  29. semanticantics says:

    I wonder what percentage of shoplifters go through line to pay for items and then slip their stolen goods into their bag before exiting through an LP checkpoint they know is 10 – 15 feet away, in plain sight of the cameras watching the tills and the employees watching transactions and the exit?

    Ridiculous.

    • aloria says:

      When I worked at Best Buy (2002,) I was told by loss prevention that the majority of their shrinkage was due to employees. A pallet of, say, car radios would come in and one would get “lost,” someone would ring up the 50GB hard drive at the register but bag a 1TB drive, a return would be processed, people would buy an item, return it for a refund, then buy it back when it showed up as a discounted “open box,” etc. The hard drive thing could be caught by receipt checking, but the others would not.

    • DanRydell says:

      Your question would be valid if that was the type of theft they were trying to prevent with receipt checks. I’m surprised by how many people actually think that in this thread.

      • semanticantics says:

        It won’t affect anything. Unless they release some stats saying it works all the time, it’s a ridiculous policy. Why, in the year 2010, has this become a “thing”?

  30. kylere1 says:

    Do what all the stores who are NOT you do, go after thieves not customers. Just make the only way out of the store be through a check out lane, or a service lane for those who decide against making purchases.

    The truth of the matter is that the majority of your loss is due to employees, perhaps you should consider that when you pay people the least amount you can by law, you are not buying loyalty.

  31. inelegy says:

    How about this: focus on not treating everyone who enters the store like a criminal until they’re proven otherwise. I know . . . it sounds crazy, but give us back our dignity.

    After you accomplish that you can get your fat-ass security goons off their asses at the front door and have them roam the store looking for shoplifters or monitoring “the eyes in the skies”.

  32. Gort42 says:

    Hire competent security guards to watch people go from the register to the exit.

  33. MerlynNY says:

    My Best Buy doesn’t check receipts. Though I did notice they started using clear, see-through bags. This way the guy at the door can see what you’re walking out with. So long as they don’t stop me, and ask for a receipt, I’m fine with it.

  34. Jenn98765 says:

    I suggest that Best Buy find its own LP techniques that don’t inconvenience me – when they want to start paying my consulting fees, I’ll brainstorm for them. Until then, they can treat me as a customer a little bit more respectfully. You would think that they were the lowest of low priced, the way they treat their shoppers like criminals – shocker that I would prefer to purchase the same good elsewhere more conveniently, in a more pleasant environment, *and* at a lower price. Pick which you want – if you want to harass customers, then you had better lure them in with something they can’t get elsewhere.

  35. airtraveler says:

    Best buy and other stores should try and change the law. If they can get their city council to say it’s the law that a store can require customers to have their receipts checked, fine. If they can’t get their local legislature to make that the law, then end of story.

  36. Groanan says:

    Turn it into a video rental store set-up where you purchase on one side of the wall, you walk through the scanner, and they hand you your things on the other side of the wall past the scanners.

  37. daemonaquila says:

    No kudos for Worst Buy. Having people sign up to use their comment system is valuable to them. Plus, saying “thank you” is the best way to handle the PR.

    Simple suggestion: be like just about every other store on the planet, and don’t hassle people who just bought stuff at cash registers a few feet from the door as they walk the few feet to the door. Genius.

    • Mr. Charlie says:

      Always love the people that have to attach their special moniker to a retailer. Lemme guess… you did something like spend more money on a tv than you could afford, elected to mount it youself, and then threw a 3 hour conniption fit at customer service on how it “came out of the box with the HUMONGOUS crack.”

      People like you are the reason that customer service people have one of the higher alcoholism/suicide/quitting rates of the various job markets.

  38. katarzyna says:

    They need to figure out exactly what type of theft they’re trying to prevent. People snagging merchandise between the register and the door? Employee fraud? Something else?

    Checking receipts never made sense to me, possibly because I’m not a potential thief. But until they figure out exactly what they’re trying to prevent, they won’t be able to find an effective solution.

  39. JBTX says:

    Wow, some people get really heated about this. I don’t like this any more than then anyone else but I under stand it. Take a step back take your self out of the situation and think about it in a logical way.

    Business don’t want to piss off customers, no matter what you think Best Buy’s goal is to make money not make you mad and never return.

    If they did nothing, shrinkage would increase which means higher prices. Prices go to high people shop somewhere else and retailer X goes under. This hurts retailers with thin margins the most. Best Buy is a great example, electronics cost A LOT and every one wants the lowest prices so they might make 40 bucks selling you a laptop but can loose 1000 if one walks out the door. Where as a clothing store that has $50 shirts prob paid 5-10 bucks for it.

    Theft happens 2 ways customer theft and employee theft. The receipt checking is really the simplest and cheapest way to try and combat both. A common scam is for the cashier to have a accomplice brings a high price item to their register, while they ring up some thing far cheaper then bag it and send on its way.

    If anyone can come up with a better way to accomplish this that doesn’t cost more money and piss off customers I’m sure retailers would have love to have a talk with you.

    I think they need to advertise how checking receipts saves YOU money shopping there.

    • semanticantics says:

      Even if it’s an inside job with accomplices, is the register jockey going to charge $1 for the $1,000 TV going out the door, knowing there is a receipt checker? No. This theft will generally be much more subtle, and also requires the receipt checker to know the price of every item in the store (assuming they aren’t an accomplice themselves). If I bring a bag of random stuff through the checkout, and my accomplice charges me a lower amount for very similar things, is the receipt checker going to notice a slight variance in my monster cables and hard drives? Unlikely.

      My individual annoyance comes from a trip to a Best Buy where I was helping a friend and his mother purchase a vacuum cleaner. They selected one, I hoisted it onto my shoulder, and we all proceeded to walk through the middle of the store, go through checkout and pay, and attempt to leave the store. At no time did I take the vacuum cleaner off of my should, obscure it in my jacket or pants, or slip it under a hat. This was the only item purchased, and we were still stopped by the receipt checker. I gave him the cold shoulder and walked out, and he yelled angrily after me. Had my friends mother not been present, I would’ve informed him to get lost, or loss prevention. He was within eyesight and earshot of the transaction, and I had actually made eye contact with him while standing at checkout.

      • JBTX says:

        “Even if it’s an inside job with accomplices, is the register jockey going to charge $1 for the $1,000 TV going out the door, knowing there is a receipt checker? No” – exactly the receipt checker stops this. And that is why they don’t need to know the price for each item going out the door they are not going to swap the price on a 500 TV for 400 not worth the risk.

        And checking recipes at the door is a extremely low cost way to detour a lot of loss. It all comes back to money, Again find a way to accomplish this with out spending more money to do it , ie higher prices.

        It’s unfortunate you ran into a poorly trained person with a power trip and they should put a little more effort on customer service.

    • not-gonna-tell-ya says:

      Well you are right and wrong. While your employee theft scenario is real, the bigger chance is that the gear is flowing out the unguarded back door. They don’t post sentries there do they? No, they post cameras.

      Loss prevention has always been done by employing LPO’s or loss prevention employees. They would be plain clothes, and monitor via video and eyes on surveillance using a 2 or 3 person team. One would be monitoring the video, while the other(s) would fake shop and surveil the suspect. Additionally the tapes would be regularly and actively reviewed of the POS transactions.

      Fast forward to today, I don’t know if that still happens or not, but what HAS happened is that some companies have shifted from an active/proactive means of loss prevention that relies on proof of suspected criminal activity (as the law currenly requires) to a passive method in which all parties are assumed to be stealing thereby which they have to proove their innocense (inverse to the core of our legal system)

      Back to your point about the POS inside scam, this is easily handled. review the tapes/register transactions. It would be easy to determine the theft, and then the criminal would be fired, prosecuted, and forced restitution. That’s how it’s done.

      Look at the casino industry. They don’t wait at the doors and then assume everyone leaving has stolen or cheated the system do they? No, they monitor INSIDE the facility for behavior and act

      • JBTX says:

        and the casino industry is practically printing money, not a low margin electronic business. Do you have any idea what they spend on security? A heck of a lot more than a retailer does.

        Every thing you discuss cost real money, and it has to come from somewhere, again if this was so simple and cost effective they would have done it.

        • not-gonna-tell-ya says:

          Agreed, they do take it to an extreme. However, most retail shops like BBy and Wally already are setup for video, their systems just suck. you can’t tell the difference between an old white lady, and a young black man. an upgrade is in order. It is relatively cheap these days to purchase high quality HD DVR surveillance systems. Plus it’s not like you need 2000 cameras either. 1 wide angle HD for every 2 registers (since they bookend eachother) 2 cams for ingress/egress, Cameras for caged areas (few stores still have these), and then zoned cams for general tracking of the perp. Oh, I almost forgot, loading dock and break entry areas (not the areas themselves. A store the size of BBy we are talking less than 30 cameras, a High capacity DVR system with multiple outputs and controls and auto offload (DVD/blueray)capability.

        • not-gonna-tell-ya says:

          Oh, almost forgot, while money doesn’t grow on tree’s, Best Buys 2nd quarter profit was 250 million dollars, not earnings, profit. They are making 85 million dollars a month. Are we truely suggesting that a company that is making a BILLION in profits a year doesn’t have the money to invest in some proper loss prevention expenses?

          • JBTX says:

            yep and they have a duty to the share holders to move that profit up not down. So what ever cost less is what they will use.

            In business it’s completely irrelevant to point out if they can afford it. If solution A costs less than solution B, guess what they will use, and B will win every time.

            If there was not a theft problem they wouldn’t do it. I’m not arguing it’s the best way to do it just the most cost effective.

            • not-gonna-tell-ya says:

              I guess agree to disagree. I don’t have the stats handy, but have seen several references to employee shrinkage being a larger percentage of the problem, so is it actually cheaper to RC the customers, anger some, keep them from shopping there (small percentage, but does happen, and possibly open yourself up to a liability? All at the same time Jimmy working in electronics is filling up his van in the back? Seems to me that would be more expensive.

              It almost seems like the corporation has a cut on it’s ankle and they figured out the cheapest way to fix the bleeding is to put it’s arm in a sling.

              Yeah it’s cheaper, but doesn’t help the problem.

  40. not-gonna-tell-ya says:

    This should be the new Receipt Check Policy for (Insert store here..):

    It is the established policy of this store to ask any or all customers (exiting the building) to see their receipt. In no way does this represent a legal requirement as, in fact, any or all customers have the right to refuse such a policy as the property we are requesting to search belongs to said person and not our store

  41. Neobug103 says:

    Thieves are too stupid to know that they aren’t required by law for you guys to check the receipt at the door. Just let the people who do not wish to have their receipt checked…pass.

  42. KyBash says:

    If “employee and customer in cahoots” theft (ringing up a cheap item but bagging an expensive one) is the main problem, why don’t they just look at any casino in Vegas — they have the whole “keep the dealers honest” thing down to a science.

    • Decubitus says:

      Exactly this. Instead of LP receipt checkers at the door, have cameras aimed at each register counter. LP could watch the video and compare against a computer screen of what was just rung up to prevent iPods from being rung up as toothpaste.

  43. Kestris says:

    It’s odd, the Best Buy here doesn’t check receipts as you leave.

    Yes, they have a ‘door greeter’, but the registers are right by the door, so they can see you as you leave. That might be why.

    Unless they started doing so in the last few months, as I don’t go to the Best Buy here that often anymore.

  44. kmw2 says:

    Easy answer: inventory tape. Get it printed in that obnoxious vitamin-B-pee yellow, then seal bags with it and slap it on unbagged items at checkout. Position guard to look at stuff going out the door, and only demand receipts when no tape is visible.

  45. Dave on bass says:

    Yeah, hey BB, uhmmmm the better alternative is “just bleedin’ don’t do it”. Not a difficult concept.

  46. eatyourchildren says:

    The reason stores allege that they need receipt checkers is that they don’t know what you’ve done, if anything, regarding items in your bag between the register and the exit. Just put up ropes from the register to the exit or move the registers to the exit. How hard is that?

  47. eatyourchildren says:

    The reason stores allege that they need receipt checkers is that they don’t know what you’ve done, if anything, regarding items in your bag between the register and the exit. Just put up ropes from the register to the exit or move the registers to the exit. Lots of stores do this, even grocery stores to some extent, how hard is that to figure out?

  48. Charles Bronson says:

    The only group trying to uphold a “belief” in this situation is Best buy. The customers are asking them to respect law, not beliefs.

    If you don’t want to use new plates at the buffet, they have every right to kick you out. If they’re nice they may even refund your money. They don’t have the right to prevent you from leaving until you’ve regurgitated food you’ve already consumed, regardless of how well publicized the policy.

    If I don’t want to follow Best buy’s policies, they have every right to refuse me service and ask me to leave the store. They don’t have the right to detain me and force me to follow their policies.

    I’ve honestly never had a problem with receipt checkers, I just say “no, thanks” and walk past them. If they made a big deal out of it and refused me service, i wouldn’t be any more heartbroken than they.

  49. kateforgach says:

    Why does Best Buy feel they need to check our receipts when we’ve just come directly from paying?

  50. Hi_Hello says:

    i think circuit city use to do this. When you buy stuff, you are not holding the package.

    you take a barcode of the product. take it to the register. they ring you up and the item is pull from the back and enter a pick up area.

    you go to the pick up area, give your receipt, the guy give you your product.

    It’s more of a product pick up line than a receipt check line but I think it does the same thing. Some guy check your receipt , and give you your products.

  51. jake.valentine says:

    Best Buy will now join Fry’s as a store I will never spend a dollar in because of these ridiculous policies. If anybody from management ever reads these posts, be advised you are pushing us to ……no, begging us to….shop online for our electronics. We don’t have to put up with a store that assumes criminal activity from the very people who give you their hard earned dollars. I’ve never been checked at my local Best Buy, but this publicity is enough to keep us away from your stores. There are many, many other choices for electronics shopping.

    • ccooney says:

      Fry’s isn’t nearly as bad as the stories I hear about BB – I go there from time to time, and the receipt checker doesn’t bat an eye as I cruise on by. Haven’t bought a large LCD or anything, so who knows…

  52. 24NascarDude says:

    Well, at least Best Buy is responding to this.

    I do fall in the camp of not showing my receipts (although, since I live in a low-crime part of Tennessee, I have never in my adult life had my receipt checked absent a contract otherwise). The only exceptions I would make to not showing my receipt are (1) businesses that include this provision in the membership agreement (i.e., Sam’s Club), and (2) businesses where I pay upfront and pick up the items later (i.e., go to Home Depot, pay for 20 2X4’s, and pick them up off the stack outside). The reason for the second one is that the goods haven’t been transferred to me yet, meaning that the U.C.C. title transfer provision hasn’t kicked in.

    However, if I were a business owner, I might try a couple of tricks to get around it.
    (1). Post a sign that says “Customers who do not show their receipts may not take shopping carts into the parking lot.” The customers can refuse, but will carry their own goods if they do.
    (2). Post a sign that says “Please allow the receipt checker to mark your receipt; goods may not be returned or exchanged without a marked receipt.” The customer can again refuse; but, it will be cash and carry.
    (3) Post a sign that says “Customers who do not present their receipts on exit will be banned from the store.” They can refuse, but may not return.

    Would any of those tricks work?

    • jake.valentine says:

      (1). Post a sign that says “Customers who do not show their receipts may not take shopping carts into the parking lot.” The customers can refuse, but will carry their own goods if they do.
      This is probably unenforceable. how do you prevent a customer from pushing a cart right on by you? It would not justify physically stopping somebody because they are not officially leaving Best Buy property, but only going to the parking lot.
      (2). Post a sign that says “Please allow the receipt checker to mark your receipt; goods may not be returned or exchanged without a marked receipt.” The customer can again refuse; but, it will be cash and carry.
      This could work, but it doesn’t solve anything. They would still be receipt checking.
      (3) Post a sign that says “Customers who do not present their receipts on exit will be banned from the store.” They can refuse, but may not return.
      Most states have a trespassing law where the person has to be officially notified usually done by an employee reading the exact legal verbiage. The customer isn’t waiting around for this to happen. I don’t think Best Buy will be able to ensure every employee remembers every person who did not show a receipt on a prior visit.

      Ultimately none of the 3 suggestions solve the issue which is checking a receipt in the first place. Professional security managers can design the exit beyond the cash registers so as to lead people directly outside. There are also technological answers to the employee theft angle as well which would not be visible to the customer. Reciept checking is the result of not having professional, competent security people involved with their operations.

  53. M.P. says:

    I apologize for my ignorance, but what is really the big deal? There’s a thread on this every day/week, and frankly, nothing new comes out of it. I read these because I’m still waiting for that one comment that explains in absolute clarity why being subjected to receipt checking is so awful. I’m kind of reminded of all the griping about min. card purchases (entirely different, I know), but then CC companies up and went and let merchants require ‘em. My solution was, if I don’t have cash, I don’t buy.

    I feel like it’s not that far fetched for large box stores to go lobby Congress or something to allow them to do this by legal right. I’m all for fighting the good fight, but I just don’t buy the whole “if you don’t fight the small things, how are you going to tackle the big things?” I would rather save my energy for the big things.

    Sorry if anything I said was really dumb, but do kindly explain.

    • Groanan says:

      The big deal comes up when someone is in a hurry, or the checker is being a jerk, or a cop is involved.

      The underlying right to one’s own property is what drives the hatred of a practice that requires one to prove that their own property is theirs before they are allowed to leave (or else be detained / forfeit their goods).

      When someone waits in line to check out, pays their money to the cashier, and the cashier then gives them the bag of items, historically and worldwide, the transaction is complete, the items have been sold. To then be stopped by store security a minute later, and not allowed to leave with one’s purchased goods without complying to procedure, ticks people off.

      People generally do not have the right to detain you except for in very specific circumstances.

    • penuspenuspenus says:

      I wouldn’t mind the receipt check if they were checking everyone. I’ve been stopped multiple times by the yellow shirts to inspect my bags while they let the older white customers walk right through as LP rummage through my bag. I’ve brought it to management’s attention in the store and through e-mail after I began noticing this happening way too often to be a simple coincidence, and I received the same worthless response that they don’t discriminate.

      Maybe it’s a WI thing, but this is the main reason I won’t set foot in a Best Buy store. I don’t fight the receipt checks as I have nothing to hide, but it is a bit embarrassing to get dirty looks from customers walking by unchecked as if I did something wrong.

  54. Levk says:

    Put the cashiers near the doors so there is only one way out and thru the cashier

  55. Avrus says:

    The register is 6 feet away from the door. What purpose does receipt checking provide? Did I stuff a stereo in my pants between the cash register and the door?

  56. stevied says:

    Big problem is catching the “repeat” customer.

    Buy the TV far from the main checkout counter. Carry out the TV. Return to the store. Pickup a TV and carry out the TV. If questioned, show the receipt from the original purchase. Repeat as much as possible. Return the original TV for a full refund. On a good day you can steal 2-3 (or more) big ticket items.

    Sell the spoils on fleabay.

    Bonus points if you steal from an office supply and return to office supply store to ship the stolen (and now sold) goods via their shipping associate.

  57. jojobreckinridge says:

    How about people QUIT STEALING SHIT. Problem solved.

  58. theotherwhitemeet says:

    I wonder how much in dollars is caught by the receipt checkers daily at any given store. I also wonder how much it costs Best Buy to staff the receipt checker position (wages, benefits, taxes, training, etc..). Is it really worth it? If it is keep doing it, if not maybe they should rethink things.

  59. Awesome McAwesomeness says:

    How about not checking receipts?

  60. James says:

    Restructure your stores so that one half of the exit is only accessible if you’ve already gone through checkout. Make the cashier the line of defense there. If you’re approaching the door from the “no-transaction” side with a bag or items, by all means, check the receipt.

    If you’re approaching from the checkout side, where you were just checked out 10 feet ago, you’ve already been checked by the cashier, and shouldn’t need to be re-checked again. If you can’t trust your cashier.

  61. James says:

    Restructure your stores so that one half of the exit is only accessible if you’ve already gone through checkout. Make the cashier the line of defense there. If you’re approaching the door from the “no-transaction” side with a bag or items, by all means, check the receipt.

    If you’re approaching from the checkout side, where you were just checked out 10 feet ago, you’ve already been checked by the cashier, and shouldn’t need to be re-checked again. If you can’t trust your cashier to do their job, hire someone more trustworthy.

  62. ginnel says:

    Registers right at exit. Funneling you directly out of the store. Nothing near the registers. One exit for leaving without making a purchase with employee monitoring that exit for thefts. And what ever happened to discretely monitoring a store with cameras? When I worked in a large retail store 30 years ago there were cameras throughout the store with security monitoring them all the time. Customers were only stopped by the security at the door if the cameras caught the customer stealing. If you did nothing wrong, you never had to know the store was being watched. I will not shop at a store that makes everyone feel like a suspected thief.

  63. nightmage61 says:

    Umm, hey folks. this is NOT where Best buy is looking at for info. They have their own board with this discussion. You might have more success if you post you ideas and comments over there.

    http://www.bestbuyideax.com/currents/19

    Sadly it looks like Best Buy is deleting ideas they don’t like so I guess maybe here is the best place to comment.

  64. munky9001 says:

    Oddly Ive never been asked to see receipt. I specifically dig it down in wallet and pocket. Now if I beep the door monkey wont even get to see it. I walk back to cashier i was at to demagnetize. Then walk out. No beep = im not even talking to you and I keep walking.

    Next unless I only have like 2 things.. checking receipt is certainly not going to be thorough. If I only have 2 things what are the chances the cashier missed 1 of them or I’m world’s ballsiest thief ever…. OR I have been to costco where cart was absolutely full. The list was like 2 feet long. There’s absolutely no way the lady at the door was able to make sure there was nothing stolen. So what’s the point? You want to inconvenience everyone for essentially NO net gain in stopping theft. Any decrease in theft no doubt was related to less people going to your store overall because of this.

    Now you arent stopping people from just grabbing something; taking tag off and pocketing it. Receipt checking without a doubt is related to cashiers being minimum wage failures failing to scan things. Pretty easy fix tbh. Do like so many other places with the self-checkout; even if you dont want to go self-checkout do the same system. Where as you scan something. Put it on big scale. Computer knows weight of everything. Cashier then is sure to get it right. Next take the door monkeys off the door of sitting around and doing nothing. Have them be floating salesman whose job isnt any specific department but have general knowledge about everything in the store. Who can go be everywhere to stop people from pocketing shit because there’s an employee standing near me… This is a huge positive change because then when I wanna know where something is. They are right there to tell me. And you have employees off by themselves basically right next to customers.

  65. Syntania says:

    I don’t have a problem with the receipt checking at all. A few seconds, and you’re on the way. What’s the big deal anyways? It just seems to me that if I refused to have my receipt checked, that automatically would make me look suspicious.

  66. SmackmYackm says:

    At all of the 4 (yes, 4) Best Buys with in 10 miles of my house, the registers are right next to the door in such as way that as soon as you walk through you have to walk right past the security person to get out the door. Take this one step further and apply the same kind of thing Blockbusters stores usually have. Make it so that once you pass the register you can not reenter the store unless you walk back past the register or out the door and back in.

  67. johnva says:

    Close all their stores and go to an online-only model. A big part of why I don’t shop at Best Buy any more is that I hate dealing with all the garbage associated with it (waiting in line, waiting in line AGAIN for the idiotic receipt checks, having to find stuff in the store because no employees are in sight, etc). On top of all that, Best Buy is usually more expensive than most online places, even with shipping factored in. So why would I put up with all Best Buy’s garbage just so that I can pay more? It makes no sense to me, especially given that most of the stuff that Best Buy sells is not stuff I would “impulse buy” anyway.

    I understand that online vs. bricks and mortar isn’t exactly a fair comparison on price. Too bad. I’m willing to support local small businesses, etc and help them stay afloat by paying a little more than I could online, especially when there are reasons why having a local place in business is convenient. But Best Buy is another matter: they’re just another soulless corporation with a broken business model. I don’t care if their retail model dies off, because there isn’t really much advantage associated with having them around.

  68. peebozi says:

    rfid tags on customers with shock collars that go off whenever anyone holds a product too long wiothout purchasing…it can only mean they’re a thief and deserve it.