There could be some relief on the way for the couple, who, after waiting 7 months for their $144.81 refund from Verizon FiOs, got a call from a debt collector instead.
After we posted about it and the couple sent an email blast to top Verizon executives – with firstname.lastname@example.org in the CC line – they got a call from the FiOs escalation team. Verizon told them that they will be sending a letter to the credit agencies to get the erroneous information removed from the couple’s credit report.
“They still owe us money but I want to take that up with them after I get that letter,” writes Christine. “Amazing what some potential negative press can do. Will keep you informed!”
Not to mention, amazing what can happen once you get your valid request up and over the front-line laminated binder jockeys.