Eddie Bauer Goes Above And Beyond, Even To Afghanistan

Derek is serving in Afghanistan with the U.S. military. He writes that he ordered a fleece jacket from Eddie Bauer, but didn’t provide a necessary part of his APO address. Eddie Bauer came through with fantastic awesomeness and sent a free replacement fleece….with two-day shipping

I’m currently deployed to Afghanistan, and I thought I would share a
story about Eddie Bauer’s incredible customer service.

I ordered a fleece from them on September 29th figuring it would get
here around 2 weeks later. It never came. I called their customer
service line earlier this week only to find out that when ordering
online from an APO address, I needed to provide the four digit number
after the zip code in order to get something from Eddie Bauer shipped
out here. Since I didn’t have the number handy, the CSR on the other end
(Diana) said that if I call back with the number she would go ahead and
have another fleece shipped out free of charge.

It took me two days to get this geographic ID number, so I called them
back this morning. A different CSR (Michelle) answered the phone this
time, although she seemed to be a little confused and apprehensive once
I gave her the information that the previous CSR told me to give. After
being put on hold for a couple minutes, I was delighted to find out that
she was not only going to ship another fleece out to me, but since it
was on sale for $5 less than what I originally bought it for back in
September, she was also going to add two day shipping to the order!
Because of the APO shipping process, it’s not going to get here in two
days, but it will definitely be here sooner than the two weeks the other
fleece should have taken.

Comments

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  1. ravana says:

    I love Eddie Bauer. This just give me another reason.

  2. obits3 says:

    Eddie Bauer is my homeboy

  3. SPOON - now with Forkin attitude says:

    I’d do my best for those put in harms way too.

  4. asten77 says:

    I do like EB, but I liked them better when they didn’t charge extra for Tall clothing. In fact, that’s one of the reasons I started shopping there in the first place.

    I can see charging more for XXXL, but that’s a ton more fabric throughout the whole thing. The amount of extra cloth on a tall shirt is minimal.

    • somedaysomehow says:

      Gee officer, I was only going 15 over the limit and that other guy was going 30, why am I being given a ticket, too?

      Sorry, but if you think it’s okay for them to charge fat people more for bigger sizes, you should be willing to pony up, too.

      • ExtraCelestial says:

        That’s a horrible analogy. Different increments over the limit carry different penalties. 15 and 30 can be the difference between a reckless driving CRIMINAL offense, jail time and license revocation, or a slap on the wrist and a few points.

  5. Azzizzi says:

    I think it’s great that a company goes out of its way to provide good service, but at the same time, I don’t always fault a company for not giving good service to the military.

    My cousin sent me a link to a video of a soldier who had called HP to ask them to fix or replace a printer that stopped working. He got mad when they expected him to pay for the repairs and then took the printer outside and destroyed it with automatic rifle fire. I guess it was supposed to be a “take that HP!” moment, but it looked stupid and childish to me. Really? You’re mad that a company expects you to pay for repairs? Even when you’re in a combat zone? Come on.

  6. dragonpup says:

    I’ve never had an issue with Eddie Bauer. Well, once a package never showed after 2 weeks. I emailed the company and less than a day later they issued me a credit for the entire order.

  7. Kuri says:

    I may have to check one of their stores out.

  8. zoned says:

    Someone from a local store used my credit card number to order $148 pair of boots from EBauer.
    I saw on Master card statement. Called Ebauer asked for address boots shipped to to make sure not one of my kids, etc. They refused… said since it was not my address they would not give me info. LOL..although they clearly had no problem with charging order and shipping to address different than credit card. Ebauer phone “manager” said they have to worry if they give out address the person will come and ” beat them up.”

    No problem with Master Card charging back after I filed a unauthorized use theft complaint.