ASUS, I Just Want My Computer Back From Warranty Repair Hell

Rob really, really liked his ASUS laptop. He kept it clean, treated it kindly, and loved it very much. Yet the display mysteriously broke…sort of… and it began crying rainbow LCD tears when it was only six months old. He sent it in for repair, and the company first told him that the repair would take three business days…then fourteen. Rob would really, really like his computer back.

I finally got to a point in my life where I could set aside a little money and buy a computer I really wanted rather than just one that I could afford. So after a few months of putting money aside I settled on the ASUS G73JH-A1! I had to wait on a waiting list, 2 months before I got it but it was worth the wait right? The thing was amazing it was fast, sleek, ran relatively cool and could run any game on the market! I had no problems with it and it performed better than any machine I’d owned or used prior to it!

That is the glowing recomendation I would have given a month ago, today I have a different tune. I must have done something wrong, no I treated the machine with kid gloves, I gently wiped dust off it every day or so, I kept it clean and debris free etc. Imagine my surprise when I turn it on one morning and find the LCD screen looks as though it is bleeding. It appears as though it was damaged like the many images you see with the cracks, running colors and just distortion, problem is I didn’t find any crack when I checked it and I know I didn’t apply any notable force beyond closing the lid, pretty sure I didn’t cause this problem but then I’m not amazing at this tech stuff either. I do know how to care for my pocessions though!

In any event I contacted ASUS customer service on the 18th of Oct. 2010 and described my problem, they started a repair order. I never recieved my fedex prepaid label and had to call back to finally get that sent to me. Problem is it was for 3-5 day shipping, when I purchased the laptop I was told it was shipped 1 day both ways. I sucked it up because they had a 3 day target turn around, so I figured it wasn’t so bad, oh boy was I wrong.

They finally registered recieving it on the 25th of Oct. a full week later and a few days after Fedex reported dropping it off. There it has sat at 0% completion and since they quoted a 3 day turn around I figured I’d contact them on the 4th day. First contact I spoke a plesant fellow, Shawn, on the 29th who tried to check the status for me and then informed me repairs would take up to 1-2 more business days,and that they should have it shipped ready to be shipped out by the following Tuesday the latest. He claimed that his supervisor had spoken with someone in the repair facility. I was okay with that answer, not exactly happy but I only had to wait a few more days.

The weekend passed and I waited untill Tuesday the 2nd of November in the evening to contact once more. My laptop was still at 0% and there were no notes on the status when I checked it. I spoke with a fairly rude woman, I didn’t get her name through the accent and poor connection of her phone. She was not helpful at all and was actually pretty nasty. When I asked to speak with a supervisor I was promptly told, “no.” No explination, nothing just a sharp no, I’ve never heard that in support before. So I calmly lead the conversation to an end, checked the status and was told, it will take up to 14 business days. Needless to say I was quite sad about this but promptly ended the call before I became aggitated.

I waited a few minutes, took a quick walk to calm down and called once more. This time I spoke with a man who introduced himself as Karen/Karin(not sure which) he was very plesant after the last rep. He informed me that yes indeed they would keep my laptop up to 14 business days after recieving it, I was understandably upset and he tried to calm me down. He informed me that he’d put a note to expedite my order, I’m not sure how but expiditing it could not be a bad thing huh? I went along with it and got off a little happier but still without my pc.

Today Nov. 9th I called up, I figured they’ve had my PC 11 business days, should be plenty to fix a faulty monitor no? Apparantly not 0% on their website with no notes to go on so it looks like it’s been sitting there. I called up mid day and spoke to a friend rep. I immediately asked him if there was an expedite memo on my repair order and was informed there was no such thing and they didn’t have authority to do that, so the last guy lied to me? The new guy listened to my problem and was rather calm about the whole thing, he said he’d contact the repair facility for an update on my status being we’re close to the 3, scratch that 14 day turn around. He let me go with just that and that’s where I am.

I spent 1700$ on this laptop, I had it for 6 months and treated it with kid gloves. I’m not sure what I wanted to gain from writing this to you but it sure helped a bit for me to vent. I sent my laptop out to them on the 18th and here it is Nov 9th and still we’re at 0% progress, I feel it’s rather unacceptable. I wish I could contact somebody important over at ASUS and get some help but I’m still presently unable to get even a supervisor. I’m at my whits end with this company, I can tell you I’ll never be doing business with them again and urge others to do the same!

These secrets we posted a while ago from an Asus insider may help Rob navigate the scary world of Asus warranty and repair.

Update: Through what we’re sure is some amazing coincidence, ASUS contacted Rob today and said that they finished his repair today and shipped the computer back to him.

Comments

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  1. StuffThingsObjects says:

    Kitty!

  2. AustinTXProgrammer says:

    My laptops either have to be under $500 (replaceable) or have an onsite warranty. I have never had good results with ANY depot and will replace a hard drive out of pocket before letting it leave.

    • Bob Lu says:

      However on site warranty can be pretty pricey. One trick of getting on site warranty without paying huge bucks is sometimes your company has contract with certain PC makers and they will offer on site warranty for your self-paid-for-work computer.

      • AustinTXProgrammer says:

        My current laptop is a Dell Latitude E6510, which has a 3 year onsite warranty standard. I found a 30% off coupon code and got it with the Intel Core I7-QM720 (Quad core), 8GB ram, 1080p full HD 15.6″ screen, 500GB hard drive, WiMAX and accidental damage coverage for just a hair over $2k back in May right after the model came out. I bought an ePort Plus docking station on eBay for less than half of what dell wanted. Of course if it breaks I have to buy another, but I’m still ahead.

        My Previous laptop was a Dell XPS M1710 I paid over $3k for refurbished. It developed a horizontal line through the screen a month out of it’s 3 year warranty, but I can replace that for $200 and it is still better and any

        I live in Austin and we have a bunch of area companies that specialize in parts for and refurbishing Dell computers. I can go a block away and get almost any part I need, so I stick with them.

    • obits3 says:

      I’m thinking about buying a laptop under $500 soon. What do you think is the best quality brand?

      • jason in boston says:

        Any refurb business class laptop will work. Most consumer grade laptops that you buy in stores are designed to be replaceable. I would take a reburb thinkpad over a brand new consumer grade laptop (non-mac) any day.

      • AustinTXProgrammer says:

        I just got an Asus Netbook, it seems ok. Just remember tech support is lousy. If you have a technical friend find out what they like, as you may be calling on them to replace the hard drive. I bought a Toshiba at Walmart for my sister in law, and other than a hard drive failure (probably rough handling) it has been a reasonable machine.

        Whatever you get (outside of Apple, where under $500 doesn’t exist) be very careful with the power connector on the computer. Unplug the laptop before moving it and plug it back in. This has to be one of the most common failures. You can usually get it repaired for around $100. If you use warranty service for most models they will replace the motherboard with a refurbished part. You don’t want that.

        If you can get your computer from Sams Club or Costco, do it. I believe they still have a 6 month return window. Do not buy any extended warranties, the laptop WILL fail, but that is the time to replace it. If you can’t afford for it to only last for 18 months, get a desktop.

        Get Windows 7 and at least 3GB of ram. Create a non administrator account and USE it for everything. If you try to install software it will prompt you to enter the password for the administrator account at that time.

        • obits3 says:

          ” If you can’t afford for it to only last for 18 months, get a desktop.”

          Wow, that makes me sad. I have a gateway that I bought in 2005 that is still running on original parts. I think that the hard drive is going to fail soon due to age. Funny thing is, it is almost unusable when running a fresh copy of windows, but Ubuntu Linux has has no problems (I dual boot). I am thinking about getting a new computer for professional stuff like MS Office and keeping my old Gateway on Linux for web browsing.

          • HogwartsProfessor says:

            I have a Best Buy Insignia PC with a Pentium IV drive that I got probably seven or eight years ago. It’s a slow bugger but it still runs.

      • danmac says:

        I recently used a coupon on the Dell outlet site (which sells refurbed Dell notebooks) to purchase my wife a 14″ laptop with an Intel i3 processor, 4 gigs of ram, Windows 7 64-bit (with OS CD), 500 GB hard drive, etc. for $391.00 + tax (free shipping). It runs anything we throw at it smoothly and plays World of Warcraft without a hitch.

      • Jezz1226 says:

        You might want to look at getting a used laptop or desktop. I recently purchased a desktop that was being auctioned off by my university (I’m a student there but the auction was online and open to the public regardless if they were a student or not). If you live near a school or any other place thats likely to sell off surplus computers you might want to ask them if they have any for sale (Auction Surplus is the site I had to go to and they have other schools as well so it might be worth a look).

        Granted you might be inheriting someone elses problems with a used computer but I was able to get a desktop for $150 (should have been cheaper but got caught up in a last second bidding war) that included a flat screen monitor and a shiny new fast graphics card in it.

        • mikells43 says:

          yea these are good posts and advice thanks tx. i work on comps too for people and sometimes the 500$ machines outlast the others. my mom has a 400$ walmart special acer it runs great. i just got an hp this year, it is out at a depot now to get a keyboard(im cringing as i read this lol) but it was not a “consumer replaceable part” and a new dv7 keyboard is expensive so i sent it out. now im using an old powerbook g4 mac that runs alright it dont play videos verywell but web browsing is fine but the keyboard is tough and the mac is tough to get used too. i got it for 100$ off a friend and put memory in it for 50 , sold the old mem for 25 on ebay. got the os off a torrent site and burnt it on a dual layer dvdr and it makes a great backup machine for times like this… good luck.

  3. Cheap Sniveler: Sponsored by JustAnswer.comâ„¢ says:

    Asus products suck. Always have.

    I’ve been building computers since a 386 was a fast machine. I know Asus, and avoid their stuff.

    • Griking says:

      There we go. Further proof that no matter what brand product we’re talking about there will always be at least one post that says “that brand sucks”.

      I asked yesterday what brand laptop people recommended because there were so many complaints about all brands here on these forums and someone suggested Asus saying that they made a good quality product.

      I don’t think that EVERY manufacturer of notebooks sucks as a person would be led to believe by reading the comments on this site. The fact is, the squeaky wheel gets the oil and everyone with a problem comes here trying to be that squeaky wheel in hopes of embarrassing the company in question enough to act on their problem so of course we’re only going to hear about company’s horror stories here.

    • BurtReynolds says:

      Funny, my four year old laptop runs fine.

      Those tens of thousands who buy Asus mobos for their builds must all have large paperweights in no time.

    • Willy_HSV says:

      @ Cheap Sniveler : I’ve been building my own machines since early 286 days. The only boards I use now are Asus and I have yet to have one fail on me. But from your name, I guess you only buy the bargain basement models so you avoid their stuff because they cost a little more. But then again…. everyone is entitled to their opinion :)

      • Saltpork says:

        I’ve been in IT and a computer nerd for 15 years now and I’ve had mixed results with ASUS. Some of it is good, some of it is not so good.

        That seems to be the case with almost all manufacturers. Some products are rock solid & will last for years, some will give you problems or die. It’s life and it happens.

        I use Gigabyte for most of my builds these days. I find them to be a little more reliable than ASUS. Their support is definitely better.

    • deathbecomesme says:

      My Asus A8N SLI Deluxe has been running strong going on 5 years now. Quality product.

    • Smiley Massacre says:

      ASUS makes great products, depending on what you get that is. I have always chosen their motherboards over any other manufacturer because they last and they work great based on performance. Their laptops perform great as well, but their chassis are garbage. The plastic on mine has been cracking all over the place, and I am never rough on my computers.

    • Shadowfire says:

      ASUS is widely considered one of the best laptop makers in the business (along with Sager). They also generally are known to have some of the best customer service out there. Needless to say, this story is a surprise.

    • dangermike says:

      I disagree. I’ve been building computers for about the same amount of time (started around ’93 or ’94) and in my experience, they are generally well designed and well built.

      That said, I will never purchase and will never recommend to anyone to purchase Asus products. I bought a UL30 laptop in January complete with an accidental damage warranty and despite taking good care of my equipment, the UL30 managed to take a fall off a table and shatter the LCD. Asus has flat out refused to honor their warranty. I’m going to be filing in small claims soon to deal with it. It sucks that it came to this, because I really liked the laptop and have never been disappointed by their products. But if this is how they treat a loyal customer, well, goodbye loyalty. (and, fwiw, the Acer timelineX I got this summer to replace the UL30 beats it in every way)

  4. chucklebuck says:

    This is pretty timely for me – I was considering this very same machine, but this and some other “support” horror stories about ASUS I’ve seen definitely have me strongly reconsidering.

  5. oldwiz65 says:

    Just goes to show that there are plenty of computer companies that spend lots of money on selling computers and very very little on fixing them. You are really pretty much out of luck; your computer is gone and ASUS is certainly not going to find it of fix it. The worst that can happen for ASUS is that they have one customer who will never come back. They know you won’t try to go to an attorney since it will cost more than just buying another NON-ASUS computer. complaining to the BBB is useless since they have no real power. Unless you can somehow find a way to get ahold of an ASUS executive, you are screwed.

  6. phrekyos says:

    I went through Asus warranty hell earlier this year. I bought a laptop with their no-defective-pixel warranty, and it… had a stuck pixel. Or two. Plus some junk (dust, etc.) stuck between the LCD panel and the plastic covering it that would glow or otherwise obstruct my view.

    I sent it back three times, and each time got a new panel with stuck pixels and junk under the plastic. Luckily, Amazon was nice and took the POS back even though I was well outside the return window once Asus was done wasting my time.

  7. samandiriel says:

    ASUS makes excellent motherboards, but I’ve had friends who’ve tried two different ASUS routers and both were broken in the same way – and from the forum comments I found, they’ve been that way for over a year despite two firmware releases supposed to target the issue! We wound up putting DD-WRT on ‘em, after which they ran flawlessly.

    Methinks ASUS tried to diversify too far, too fast. Pity.

  8. Jubes says:

    In August I had to send my Asus netbook in for a repair. I sent it in through the store I bought it at. I needed one of the hard drives replaced after it disagreed with a Windows update and essentially crapped out. It took just over a week, but they replaced both hard drives, my battery (they returned my original too) AND sent some extra accessories for free.

  9. IT-Princess: I work in IT, you owe me $1 says:

    ASUS products are good, but their customer service and tech support/warranty is terrible.

    As far as the time frame, it’s possible they have parts on order and don’t want to actually say that. I have seen that many times and it jumps an order from 3 days to 2 weeks.

  10. doxed says:

    I guess I’m in the minority with ASUS. I bought the ASUS UL80Vt-A2 from Amazon when it debuted. I had a single stuck pixel and was just outside the Amazon return window. I called them up and a case was opened for my issue. I shipped my laptop after I pulled the HDD and in 7 days I had my laptop back. I haven’t had an issue since. *knocks on wood*

  11. caradrake says:

    I’ve been needing to send my ASUS EEE in for repair for awhile now, because the ; key wouldn’t work. I bought the laptop on Oct 31st of last year (so it’s out of warranty NOW). On Oct 19th of this year, I called in for an RMA. They claimed the netbook was out of warranty, nothing they could do, blah blah blah. I emailed a copy of the invoice. They registered that it was still in warranty.

    Called again for an RMA, referenced the same service number that said it was in warranty – the tech couldn’t find any notes about the invoice, claimed it was out of warranty, good bye.

    On the 23rd, I got through to a tech online who still claimed it was out of warranty. I gave him the service number, plus I uploaded a jpg of the invoice and gave him the link. He finally acknowledged it was still in warranty and grudgingly set up an RMA.

    The day after, the ; started functioning again. So I don’t know if I should send it in (the warranty is now over, but I have another 15 days to send in the netbook for it to still be covered), and deal with the BS of them saying they didn’t have a service number, or it is out of warranty, or something else.

    Nothing they have done have shown me that they are at all competent. I am definitely wary of them messing the netbook up further.

    • quail says:

      Sounds like a gunked up keyboard. If it’s giving you issues, then replace it yourself. Find the keyboard you need online, watch some videos that will show you how to do the job, and 10 minutes later you’ll have a new keyboard installed. Lifehacker.com ran a series recently about do-it-yourself laptop repairs. Check them out too.

      I just replaced the keyboard on my Compaq laptop in order to get a few more years of life out of it. Cost only $18 plus shipping.

      • Archergal says:

        +1.

        My dog jumped on me while I had my ASUS netbook in my lap and borked a couple of keys. I found a new keyboard on eBay for about $20, ordered it, and installed it myself. There’s lots of how-to info for this kind of stuff on the internet. I do have some computer-putting-together experience, but I didn’t find it a difficult process.

  12. quail says:

    I’ve had only one experience with sending my PC off to get warranty repairs and after my experience I’d never do it again. If you don’t pay for onsite service or you can’t, I’d suggest finding a good mom & pop PC shop that does repairs or get yourself networked with the local geeks in your area.

    If you go with the geek network method, then don’t be a douche. Respect their opinion and their time, and pay them.

  13. segfault, registered cat offender says:

    Asus’ customer service sucks. They promised me a free restore DVD and then tried to get me to pay $30 for it.

  14. daemonaquila says:

    This is why, when I buy a really nice computer, (A) it’s an APPLE, (B) I don’t buy their or anyone else’s extended warranty and I never bring it back to them, (C) with the help of iFixit, I fix just about anything myself, and (D) if I am truly stuck, I go to a 3rd party that actually is in the business of fixing stuff, not avoiding it. I’m a firm believer that if you put your computer in a FedEx box to send it to someone for repairs, you should never expect to see it alive again.

  15. s25843 says:

    I hate to say it,, but I say get an Apple.

    I have a 27″ iMac that had a bad LCD 2 months after I bought it.. The LCD just went bad again,, so I took it into the Apple Store yesterday, and walked away with a brand new in the box upgraded iMac that was swapped for free under the warranty.

    You can’t beat Apple’s customer service.

  16. Papa Midnight says:

    I’ll tell you from personal experience that I love ASUS laptops. They really are “Rock Solid”. But “Heart Touching” customer service and warranty repairs? Not so much. Their web portal for warranty monitoring is utterly useless. Don’t trust it. I swear, when I had the run-around, I quite literally spent nearly 48 hours over a 4 day period running between different phone vendors. I was about to hop in the car and drive the ~400miles to the repair facility in Indiana with a hammer (see Comcast Lady). But as they say, squeaky wheels get oiled. I got my laptop back and in working order. Of course it took a little telecommunication warfare to do so.

  17. Mulysa says:

    I am not the biggest Apple fan, but things like this are why I went with a mac laptop last time I purchased one. I have had many laptops over the years ( I don’t have much room on my small apartment for a desktop) with different companies. And getting them serviced was a serious pain.
    Being able to actually go to a store and have them look over it was (mostly) worth the extra money and the extra hassle of learning a whole new system.

  18. dandadan says:

    This is an example of a company trying to enter a market without any direct marketing experience in our region. I have worked on Asus and MSI gray market laptops in the past and found them to be of very low build quality.

    I stopped using Asus mainboards after that scandal a few years ago when all of those bad capacitors from China were put on motherboards. I remember that only Abit came clean and replaced the defective boards. They consequently went out of business. Too bad.

    I remember Asus told customers they were SOL even though it was widely known those capacitors on boards they made would fail as the caps swelled and bursted on the boards. I remember replacing hundreds of computers. We replaced them with Dell machines and had fewer problems.

    Asus mainboards are heavily advertised as being ‘Rock Solid’ ‘Long-Lasting’ and advanced. I never liked the high failure rate, poor software and general unreliable nature. I try to stay away from their stuff. It just isn’t that good, doesn’t last and isn’t cheap.

    Asus generally does better when they manufacture boards for OEM resellers. At least that way their feet are held to the fire by the manufacturer, case in point, Sony Viao desktop computers for many years were made by Asus (yet another reason to avoid Sony computers). The Viao desktop computers were decent, albeit way overpriced, at least they were more reliable than Asus crap.

    This gets me to my point. If a company suddenly decides to market laptops in this country in just the last few years, that should be a warning sign. MSI and Asus are two companies that come to mind. They don’t have a service network established. So they usually contract with a support company. Or worse yet, they set up a shop here and put their employees who don’t speak good English or are not trained to pretend to do support. That thing with the service company getting paid per call is an example of a disfunctional company goosing the service and support to increase revenue at the expense of customer good will.

    It proves my point. The service and support network are the most important considerations when purchasing a high-technology item such as a laptop or computer. 99% of consumers do not have the ability to troubleshoot or repair such items. Laptop computers are like watches, they break, eventually. It isn’t very much fun when you shell out $1700 for a state of the art machine only to be played games with by a company not acting in good faith.

    Dell is the only brand of laptops I recommend for my clients. They are as good as any other product out there. The difference is in the service and support. They have a top notch nationwide network in place. They have a huge installed base and great blogs detailing known defects for those do-it-yourselfers and parts are widely available, generally standardized and priced reasonably.

    Toshiba – Laptops are decent, but service and support not as good as Dell and if you bought at a Frys or Bestbuy you are in trouble (aka Frys unwashed support or Geek Squad).

    Sony – Laptops are decent until one breaks. You have read about this company’s games, arrogance and stupidity. Avoid them like the plague

    Acer/Gateway – Cheap cheap cheap. Build quality diminishes every year. If you pick one of these baby’s up wrong it will break. And expecting it to last? Good luck with that one. Again this is a mass marketed brand. Some nice features cool whistles and bells but not worth the aggravation of such poor quality and low reliability.

    Lenovo/Thinkpad – I still work on old IBM Thinkpads, now there was a well built, quality machine that lasted. I have several clients that are using 10 year old laptops, sure they’re slow, but what a well built machine. IBM sold the unit a few years ago. Now the Thinkpads are starting to feel like the standard cheap crap marketed to consumers. I would say their quality is better than most major brands. Just don’t think you are going to get one of those Sherman-Tank quality Thinkpads of yore. I don’t have any comments on their service and support but the quality is not that of IBM.

    HP – Talk about a sullied brand. Having been in IT for 25 years I used to recommend HP printers and computers. Now they are just a shell of the former brand. Cheap, designed by committee products that barely last through the warranty period. Ask anyone about the DV series laptops, i.e. DV2000-DV9000. Millions of design defective laptops failing after 1-2 years. Worse yet, the company covered it up and denied problems while quietly extending the warranty on the notorious DV series laptops. You would have to be stupid to ever buy anything with the HP logo on it. That only assures you of low quality; printers, computers, laptops, etc. Talk about a company going over the cliff into the abyss of putting their nameplate on the cheapest crap ever sold by a company. Don’t even let me get started on their service and support. You can see dozens of nightmarish scenarios experienced by customers who purchased their products, expected decent quality service and support and got to suck on air.

    Panasonic Toughbook – One of the best most durable quality laptops out there with a fanatical nearly cult like following. Used by police and fire departments for field use. Generally not the latest greatest processors and speed, but rugged and durable. They have a line of medium duty machines that I think are good quality rugged and long lasting. One note, they cost an arm and a leg. But in the big scheme of things, isn’t reliability more important than price? Service and support are top-notch. These machines have few problems and work well under the most extreme conditions.

    As a rule of thumb when purchasing a laptop, I recommend you spend the extra money and get a Business Class machine. They are more durable, manufactured to higher standards. Corporations order thousands of machines and have legal departments to enforce the quality of products. You will pay more for a Business Class machine but it will last longer and have fewer problems. You can usually spot them, they are sturdier, actually have cases made of metal and tend to be a little heavier. Just ask the sales rep. to look at business class machines.

    That is my 2 cents worth
    Huntington Beach Computer tech.
    Dan

    • dangermike says:

      2 cents? That’s at least a nickel’s worth. =p

      I just wanted to say that it’s funny that you mention both Asus and MSI. I have an Asus UL30 that I don’t use anymore because the screen sustained damage in a fall and Asus, as of yet, has completely refused to honor the accidental damage warranty that came with the machine. (They claim I didn’t register it in time. I say bullshit. I registered it but they apparently run two sites. One that you can get to from their support sites where I registered it and another specific to accidental damage warranties which has no link whatsoever from any of their other pages. I will be filing in small claims court to protest this practice, as I firmly believe it breaks both California and federal laws regarding fair warranty practices)

      Anyhoo, I was shopping around this summer for a new laptop because of this, and the one that really caught my eye was the MSI x360. Best I can tell, it’s vaporware. The ridiculously useless reply I got back from their marketing team was enough for me to put the kaibash on that decision. I looked it up again last month, and it looks like it’s still vaporware, despite being announced at Cebit to have Q2-2010 release date.

      I almost got a Toshiba, but the model I was interested in (r700) seems to have an unresolved crashing problem, related to either their fan throttling system or overheating. No way I’m going to bother with that. I’m part of the class action against nVidia for their overheating chips in dell, hp, compag, and macbook pro computers. (which I’ve reported to consumerist, but never saw on here. bummer. It was an interesting story IMO and very helpful to the community). I also looked at sony but can’t justify their prices. I ended up with an Acer TimelineX that looks really good, is fast (core i5), and after swapping in an SSD, boots up in about 15 seconds from power off and can run unplugged pretty much all day, with web browsing battery life around 8-11 hours. The tradeoff is severe, though. The keyboard is garbage. The “T” key only works about half the time I press it, with the 35/15 chances of no keystrike registering or a double impression, respectively. I’m a little scared to send it in, though. I think I’ll wait until the warranty is up in case anything catastrophically fails and then fix it myself once I don’t have to worry about voiding anything.

    • The Dord says:

      I smell a Dell schill..

      I still don’t like Dell with their crappy capacitors. my last three Desktops died due to this. Even if their laptops are the coolest, I wouldn’t trust them.

  19. sopmodm14 says:

    it might be that a part is on back order, or the prob was worse than meets the eye and an in-depth diagnostic is needed

    still shouldn’t have taken that long though

  20. jnrcorp says:

    This exact issue happened to me except I was without my laptop for close to 2 months until I did an EECB using names from linkedin. ASUS sent me a newer model replacement (brand new, faster processor, better graphics card) and I am back to loving ASUS.