Customer Forgets Doggie Bag, Demands Gift Certificate

If you left a busy restaurant without your doggie bag, what would you do? (A) Shrug and think about the delicious lunch of leftovers that will never be? (B) Go back to the restaurant to see if it was still there? Or would it be (C) Call the restaurant and demand a gift certificate in compensation? A customer of a Boston restaurant attempted option (C) recently, and the restaurant took to social media to share their… surprise? confusion?

The original tweet from Boston’s Myers and Chang reads,

Customer forgot doggie bag w leftovers. Too far away to come back and get them. Now wants gift certificate to replace them. Thoughts?

Thoughts? Now about, “No.”

You Can’t Make This Shit Up [I’m Your Server, Not Your Servant]

Comments

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  1. the Persistent Sound of Sensationalism says:

    Yeaaaaah… No.

    • dg says:

      I agree 100%. No fucking way. You forgot your stuff, suck it up and deal with it. The restaurant didn’t do anything wrong. PAY ATTENTION sheeple!

  2. Tongsy says:

    Completely unreasonable. It’s not the restaurants fault the customer drove away.

    • freelunch says:

      yeah… this is a little crazy…

      any time I forget the doggie bag, I feel guilty that I used up a togo container that the restaurant paid for and then completely forgot and left it behind…. This customer is off his rocker!

  3. Don't_rip_me_off_bro says:

    Entitlement Society.

    • iggy21 says:

      +1

    • mandy_Reeves says:

      At Houlihan’s, the bus person threw out my doggie bag when I set it on the table to put my coat on. I told them don’t touch it but they didnt speak english. I got comped a replacement right then and there….without having to ask even.

      • Shadowman615 says:

        That also sounds like the correct response for that situation. It would be different if you just forgot it.

    • ParingKnife ("That's a kniwfe.") says:

      Can we make a Consumerist meme a la advice dog?

      One person is an asshole.

      SYSTEMIC PROBLEM.

    • pot_roast says:

      wait until they don’t get their way and they get on Yelp/etc to rant about the bad service. While this might not happen in this case, I hate people that threaten to use bad internet publicity to get their (unreasonable) way.

  4. obits3 says:

    No. Finders keepers!

  5. OmniZero says:

    Stupid Bostards… (I learned that from people in Boston. My brother lives there).

    I like how the customer thinks their memory is directly influenced by the restaurant.

  6. pop top says:

    I love the name of that site.

  7. Grabraham says:

    They should send the customer a coupon redeemable for (1) free Doggie bag with purchase of their next meal.

  8. Loias supports harsher punishments against corporations says:

    Mail the doggie bag of food to his home?

  9. iggy21 says:

    Absolutely ridiculous. Own up and admit you made the mistake, not the business.

    • mandy_Reeves says:

      what if the lame ass bus boy threw out the food you asked to take home? I was at a Houlihans and asked for them to wrap up my sheperds pie. Waitress says ok I will be back with a container…the bus boy spoke no english so did not understand when I was grabbing my plate and telling him no no leave here….

      • Doubts42 says:

        Completely different situation. As a waiter i have either thrown out myself or a bus boy threw out a customer’s leftovers. At that point it is our fault and we replace it. When you leave it on the table and go home the blame shifts.

      • iggy21 says:

        that has nothing to do with you forgetting your own food.

      • minjche says:

        You sure are getting a lot of mileage out of that crappy story.

  10. Gulliver says:

    Another self-entitled customer who thinks the world revolves around them. How about ” I forgot $5000 at your restaurant. Please send me a check as soon as possible because I am too stupid to remember my stuff.”
    If she left her purse, sunglasses, or wallet, the restaurant can hold on to them for her, but if she is too lazy or stupid to want to drive back, then too bad so sad.

    I can almost guess there will be a complaint online from a customer who claims the restaurant threw away her doggie bag and they wont give her a gift certificate

  11. AstroWorn2010 says:

    I would gladly offer them a free chance to pay for their next meal at full value. Or a 0% off Coupon for their next visit.

  12. El_Fez says:

    Not just “no” but “Hell no”.

  13. TuxthePenguin says:

    Seriously? WTF? *takes breath* Seriously?

    How entitled to these morons think they are? You went to the restaurant where you ordered food, ate the food you thought was good enough to take home, was attended to and (more importantly) left the work of cleanup to them… but because you forgot the extras that you wanted to take home, you want a FREAKIN’ GIFT CERTIFICATE?

    Its customers like these that make owning your own business a nightmare. Probably the most similiar thing that’s happened to me – I prepared this guy’s taxes, but he didn’t want me to file them (okay… strange, but whatever). He paid me and we went on our way. A year later he comes back in with a letter from the IRS saying that he owes another $3k, claiming I screwed it up. He shows me the return that “I” prepared… and there is a glaring error – he took a HUGE deduction that he shouldn’t have. At first, It though “[bleep], here’s an insurance hit” but then I print the return that I HAD prepared from our files and… that deduction isn’t there. The moron went and changed it, trying to get more of a refund and got caught. And he wanted ME to refund my fees and pay the difference.

    • LHH says:

      Well you should of. OBVIOUSLY you are at fault for not going home with him and monitoring him 24×7 to make sure he didn’t pull any shenanigans after you had already provided him the the prepared return. For shame Tux, for shame.

    • Anachronism says:

      TuxthePenguin-

      I won’t tell you how to run your business, but if I was an accountant, I would be very suspicious, and very hesitant to release prepared tax returns to somebody who told me not to file them.

      I investigate mortgage fraud cases, and see lots fraudulent tax returns (showing lots and lots of income to qualify for a mortgage). Very frequently, I hear a story similar to yours- the tax preparer shown on the returns prepared a completely different set of taxes, or prepared what they thought were legitimate taxes based on information presented (bogus W-2’s), and the person then takes the taxes, with your signature, and presents them to obtain a mortgage.

      The documents look more legitimate, because a licensed preparer signed them. If somebody doesn’t want you to file, and doesn’t give a very good reason why, they could very well be doing so because they don’t want the IRS to see whatever figures are on there (either because they are bogus, or they intend to make them bogus).

      Basically, I would be very careful about releasing things with your signature on them when you can’t verify that the document hasn;t changed.

  14. Gulliver says:

    Another self-entitled customer who thinks the world revolves around them. How about ” I forgot $5000 at your restaurant. Please send me a check as soon as possible because I am too stupid to remember my stuff.”
    If she left her purse, sunglasses, or wallet, the restaurant can hold on to them for her, but if she is too lazy or stupid to want to drive back, then too bad so sad.

    I can almost guess there will be a complaint online from a customer who claims the restaurant threw away her doggie bag and they wont give her a gift certificate

  15. gparlett says:

    Wow, this one really earned the ‘Bad Consumer’ tag.

  16. leprechaunshawn says:

    A resounding NO!!

    Plus mega rep point for the public shaming.

    • OSAM says:

      Agreed. And if the customer loses their shit, the restaurant can then say “well, we polled the community and they say you’re an asshat”.

  17. chiieddy says:

    The restaurant owners of Meyers+Chang are well known in the Boston area to be lovely people. I don’t think being nice should extend to this level however. Yeesh.

  18. FatLynn says:

    I can’t tell you how many doggie bags have been set atop my car while I fished for keys…and never heard from again.

    • Julia789 says:

      Yeah mine rarely make it home. They either get left on the table as I try to bundle the kid up in his coat and mittens, or left on top of the car.

  19. BleedBlueinFla says:

    What would this world be like without idiots? Ok, Besides Utopia….Where would the humor come from? Who would we laugh at? How would we gain our superior smugness?

  20. katarzyna says:

    Not only ridiculous and entitled, but obnoxious. Sheesh.

  21. brit2380 says:

    wow. that’s just sad!

  22. benh999 says:

    Just another greedy corporation taking advantage of the little guy.

  23. SecretShopper: pours out a lil' liquor for the homies Wasp & Otter says:

    this is one of those people who believe that “the customer is always right” what a self entitled douche

  24. peebozi says:

    We don’t know the full story here…

    did the waitperson distract the customer just prior to them leaving to increase the chance of them leaving the doggie bag? maybe the waitperson has a dog and uses this trick to get free food for their dog. maybe this same trick was used on this same customer a number of times previously and this was the last straw.

    does the restaurant use bags that are purposefully designed as to disarm the customer from remembering the bag before leaving?

    maybe the restaurant has a K-9 macot and these use these ruses to feed the animal as opposed to buying food.

  25. gafpromise says:

    I did that once – I was in the parking lot before I realized I’d forgotten the doggie bag and went back inside. Of course they’d bussed the table and my dinner was gone. I was just ready to shrug and go on with my life, but the very kind staff at the restaurant made me another order of what I’d had. That was a great experience.

    • GrandizerGo says:

      Same thing has happened to me numerous times.
      And I paid for half of the meal that they replaced once when it happened.

      Note it isn’t me leaving the bags behind, but my teenage daughters.

      I have had one waitress come out and look for us, and call us back.

    • Rachacha says:

      Many years ago, I used to work in a restaurant. Leftovers were forgotten all the time. What we would do is clear the leftovers from the table, but place them in a small cooler we had in the server station for the evening. If the patron returned that night or called and said they forgot their meal we would let them know we still had it and they could pick it up that evening or the next day. If no one came or called for the forgotten meal, they were discarded at the end of the light. this provided a bit of a grace period and really was little inconvenience for the restaurant staff.

    • Doubts42 says:

      i would gladly replace it for the person ready to shrug it off and walk away. that is good PR and likely brings a quality customer back to my store. the douche-bag who demands a GC, not so much. Why would i want a self important prick to come back and make everyone unhappy again?

  26. mister_roboto says:

    Heh the cynic in me was waiting for a consumerist comment about how they should get it- but no, not this time! :)

  27. FREAKHEAD says:

    LOL…no

  28. TheGreySpectre says:

    That’s ridiculous no way should he get a gift certificate.

  29. zifnab0 says:

    This is why we need comprehensive doggy-bag reform to pass through Congress. Some people forget their doggy-bags, and these unrepentant and immoral big-food companies take advantage of those customers who can’t afford their own leftovers.

    Maybe Consumerist should stop taking the side of Big-Take-Out and support Doggy-Bag reform. Obviously (based on this one isolated incident) the entire system is a failure that only the Federal Government nationalizing the entire industry can solve.

    • lostalaska says:

      I completely agree with you, my made up statistics show that in the past six months 74% of imaginary people I polled have had a doggy bag mishap while leaving a restaurant. While over 92% of them have had a doggie bag problem at least once in their past.

      Not only do I say we need Doggie Bag reform, but I genuinely believe we need a Doggie Bag Czar to oversee the reform process. I’m also pushing for the acceptance of the Doggie Bag Standardization treaty that the United Nations signed off on years ago to be officially signed to law in the USA bringing us up to speed with what the rest of the world has known for years. It’s about time Americans got a wake up call and realized how their first amendment rights are being chipped away by Doggie Bag special interest groups who’s whole purpose is to prop up in sink garbage disposal makers. Thats right folks I let the cat out of the bag. Doggie bag and in sink garbage disposal makers are the ones really running our government.

      **crosses fingers, hoping to see FOX news pick up on the Doggie Bag conspiracy theory in the next few days**

  30. Anachronism says:

    In trying to come up with any way to give the customer the benefit of the doubt, the only way I can come up with ANYTHING is if this is a restaurant that part of their business model is serving (and advertising) portions larger than what most people could eat, encouraging them to take it home for leftovers, and subsequently charging more for their heaps of food than other restaurants.

    Some local restaurants do things similar to this, serving 3 hearty meals worth of food as an entree, so when you leave a doggy bag, you are kicking yourself.

    Still, I’d never have the gall to ask for reimbursement. The food you paid for was served as requested, and the responsibility is totally on the person to remember their doggy bag. It is not like the restaurant scooped their leftovers off the table and spooned them out onto the next plate coming out of the kitchen.

  31. ChilisServer says:

    No, it’s their fault they forgot their food. Dumbasses.

  32. ssm316 says:

    I did that last week. Thankfully they put it away and i was able to grab it after 5 min’s

  33. topgun says:

    I one worked in the floor covering business. Had a customer who bought a new vinyl kitchen floor, and then his son proceeded to walk across it wearing ice skates and cutting the crap out of it. He felt I should replace it because I didn’t tell him his kid shouldn’t walk across it with said ice skates. I probably should have told him not to slice bread or vegetables on it with a knife either.

  34. Rachacha says:

    +5 Internets if the patron was visiting an all you can eat buffet, and asked for a doggie bag, and forgot it and then asked for a GC because he forgot it.

    /sarcasm, although if this were the situation I would like to nominate this person for WCIA – Worst CONSUMER In America.

  35. There's room to move as a fry cook says:

    Twitter update:

    “Update on Doggie Bag cust: next time they’re in we’ll be sure they have enough food to bring home leftovers again. Thx 4loving food so much!”

    http://twitter.com/myersandchang/

  36. pinkbunnyslippers says:

    If you’re close enough to come in another night to use the gift cert you may have gotten, you are close enough to drive back and get your food. What a brat.

  37. Illusio26 says:

    i have forgotten before. i expected just what i got. nothing.

  38. emax4 says:

    “A gift certificate? Sure!

    How much would you like that certificate for? $20?

    Okay sir. Will you be paying for that $20 Gift Certificate by cash or card?”

  39. kimdog says:

    Man, people try this kind of stuff no matter where you work. I used to manage a well known chain furniture and accessory store. A woman bought two light-weight club chairs. They each came in a box. We helped her load them into the truck, and offered her some twine (this was completely routine, we did the same for everyone as a courtesy), but she declined, because she had some rope in the back of the truck. Half an hour later she’s back. She hit the interstate, and one of the boxes flew out because she didn’t tie it down. Luckily, another car didn’t hit it. But it landed some where and she couldn’t find it. She wants us to GIVE her a replacement. Because we didn’t tell her it might fly out of her truck. Um, no. Thankfully our home office stood by that decision.

  40. stanner says:

    One coupon good for taking home all the leftover food from any table in the restaurant.

  41. nodaybuttoday says:

    I once asked a waiter to wrap up my leftovers and instead he threw them out… I was never given anything for it and he just shrugged and apologized… that’s the only case I can really think a gift certificate should be offered.

    • Danielle74 says:

      I had an Appleby’s do this to me recently but they cooked me a new meal for me to take home. I didn’t ask them to, they did it while we were waiting for the bill.

  42. Shadowfax says:

    In that case, I’m sure I dropped my wallet on the side of I-40 last year. I figure all taxpayers owe me a new credit card. Each. Get to it!

  43. Sword_Chucks says:

    I know a friend who did something similar, made the restaurant cook up another burger, for free… im sad that she asked, and sad the restaurant made good on the request

  44. The Marionette says:

    This is an example of people wanting their cake and eating it, almost quite literally. As far as “compensation” that would work in this situation if they usually give u a doggie bag and forgot, and even then if the customer didn’t bother to notice that’s as much of their fault as well. Even more so in this story where the customer just plain forgot it. There is no compensation, the restaurant gave them their food, a doggie bag, they held up their part.

  45. Froggmann says:

    And they wonder why we call them Massholes.

  46. ServerNotServant says:

    Thank you for the link. The comments in response to the blog post are priceless. Mutual respect and common courtesy shouldn’t be difficult concepts. People who work, or have worked with customers all day/night ‘get it’ and are a lot more aware and empathetic when they themselves are customers.

    Entitlemania is an epidemic, and until we all start pushing back and say, “Enough”, the arrogant, narcissistic, condescending, demeaning jerks will continue to bully employees, owners and fellow customers into getting their way or getting something for free. More people need to hear, learn and understand the meaning of “No.”

    The customer has almost as much to do with the success of the customer-server, HUMAN interaction as the server does. Have a great weekend everyone.

    Patrick Maguire
    http://www.servernotservant.com/

  47. qualityleashdog says:

    The customer could’ve called and made up a different complaint and earned a free meal or discount on the next meal. Alleged something that would’ve been the eatery’s fault, and then got their freebies. If the customer felt entitled, then the end justifies the means.

  48. Worstdaysinceyesterday says:

    I for get a lot of things when I am drunk too. I even make some ridiculous comments or requests when I am drunk. It appears this person has done the same. And, just like I am ignored during those moments, so should this person be ignored.

  49. baristabrawl says:

    Personal responsibility. STFU and never go back. Because if you do you’re eating a booger.

  50. misterfuss says:

    Give them a gift certificate that is good for a doggie bag of leftovers!

  51. ServerNotServant says:

    Thank you for the link.

    The comments here and on my blog are classic. Entitlemania is alive and well in Boston and beyond. Some people don’t realize that the customer has almost as much to do with the success of the customer-server, HUMAN interaction as the server does. Common courtesy and mutual respect are a 2-way street. It really shouldn’t be as hard as some people make it.

    I watched one of my waitress friends offering coffee refills to her diner customers a few weeks back. When she got to one woman and said, “Any for you, Hon?”, the woman slumped back in her seat and said nothing. A few minutes later I said to the waitress, “People are brutal, huh?”, and she replied, “Some people struggle with kindness, but at least I don’t have to go home with them.” Amen.

    Enjoy the weekend, everyone. -PM

  52. RayanneGraff says:

    If I were the manager, I would literally laugh in their faces.

  53. Jane_Gage says:

    Scrape some other customer’s plates into a bag and tell them it was put in the fridge.

  54. dragonpancakes says:

    IDIOT! I really hope they rolled their eyes at this person.

  55. jkinatl2 says:

    Were I the manager of that place, I would send photos of myself and/or staff gleefully enjoying the aforementioned doggie bag.

  56. sopmodm14 says:

    hmm, sorry, if you leave the premises w/o counting your change or verifying contents, outta luck

    call back to ask, not demand

    customer is a fool, prob the same kind that b!tches and nitpicks about their food

  57. LaurelHS says:

    This does show an extreme sense of entitlement. It reminds me of how I was at Burger King once and this woman came in and started ranting to the staff about how another restaurant wouldn’t deliver food to her house and she wanted Burger King to deliver food for her, but they told her they didn’t do that. Then she asked me if I’d give her a ride home after she ordered her food, and I didn’t even know her! Not only did she think the restaurant should give her special service, she apparently thought that strangers IN the restaurant should be doing things for her too.

  58. consumedchick says:

    If the place wasn’t so damned expensive people wouldn’t want that last bite of noodle. Yes, the customer is a weirdo but that place is also a rip

  59. corkyjon says:

    I once asked for a doggie bag at Macaroni Grill, where the waiter usually bags your food in the kitchen after taking the plates away. When 5 and then 10 minutes passed I got a little worried, and called him over. The look of shock when I mentioned the leftovers, followed by his rushing to the kitchen led finally to the production of my bag, in which the food was such a jumble I think he scooped it out of the garbage can!

  60. Extractor says:

    If its actually for a doggie then I would suggest that they be given another doggie bag filled with leftovers from other customers. They asked for a doggie bag not a people bag.

  61. coren says:

    You mean wicked delicious lunch. And I’d totally do B.

  62. DanGarion says:

    The guy is an idiot and deserves to be dipped in a batter of moldy food.

  63. Kingeryck says:

    This actually happened to me. I left the restaurant, realized I forgot my food and returned literally five minutes later and they had already thrown the other half of my meal out. I was pissed. I think they actually gave me more food… then they realized they still had my first order sitting there and I got that too.