What Does It Take To Get Banned From Starbucks?

In the past, we’ve written about a customer being ejected from a Starbucks for refusing to say what she didn’t want on her bagel, others kicked out to face a fierce storm and an employee who opted to turn off the WiFi rather than give the boot to customers surfing the web for porn. But over at StarbucksGossip, current and former employees of the java giant are sharing their tales of tossing customers out on their asses.

Here are a few of our faves:

There was a couple who were doing heroin in our bathrooms. For a few months. We called the cops. The cops didn’t seen to care about the needles left. The users got harassed but nothing really came of it.
Then months later I was working at another store and the same homeless couple started coming in. I warned the team about them. I caught them drink in our restrooms. They were told not to return.

We’ve recently had to ban a person who kept stealing food items and such because he started stealing the tips. More then once. We finally told him he was no longer welcome in the store – cause lets face it, if all he is doing is stealing, theres no point in letting him in anyways – he isn’t buying anything he’s just stealing.

I permanently uninvited someone who came into the store, crapped all over the bathroom (we called Hazmat it was so bad) and proceeded to eat a meal at the restaurant next door, covered in her own feces.

Someone’s been told to never set foot in Starbucks again. How often does that happen? [StarbucksGossip.com]

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  1. Loias supports harsher punishments against corporations says:

    What does it take?

    Calling it a “large.”

    • Scuba Steve says:

      No coffee for you, one year!

    • PhineasNanerpuss says:

      Work at Starbucks, I have better things to do than squabble over size lingo. English is my first language and I’d love to get you a small, medium, or large coffee.

      • mobiuschic42 says:

        I once accidentally ordered a “medium” and had the barista gruffly tell me, “you mean a grande?” Blech. Luckily, it wasn’t one of my regular sbux.
        PS I always try my best to be a pleasant customer. I smile and say please, so it wasn’t that I was being bitchy (not that that would really be an excuse for the barista to be bitchy back, but…).

    • anarkie says:

      I caught one of the workers about to call a coffee a large. When I told him it was ok to call it what it was…a large, he seemed upset, and maybe even offended.

    • scratchie says:

      I’ve never had a problem, ever, ordering a “large” or “medium” coffee at any Starbucks, anywhere. Where are these legendary coffee shops where the baristas are so uptight that they won’t sell you a “large” coffee??

    • MeowMaximus says:

      I usually avoid Sbux, but I have gone in there out of desperation a few times. Last time I did, I asked the barista for a large coffee, and got no hassles or arguments. Wasn’t bad coffee, just overpriced, IMHO.

  2. Liam Kinkaid says:

    I can understand not wanting someone to come back for pooping all over the restroom, but her behavior after that kinda suggests that she has mental issues.

    • FatLynn says:

      Yes, but that doesn’t mean you shouldn’t ban her from your store.

      • Liam Kinkaid says:

        Oh, yeah, I agree. Especially because coffee makes you poop. Apparently a lot, in her case.

      • kataisa says:

        What if she claimed Starbucks discriminated against her because of mental illness? In our backwards PC world that could happen.

        • tidomonkey says:

          Just because a mental illness causes the behavior doesn’t mean the behavior doesn’t warrant the person being banned.

        • Chaosium says:

          “What if she claimed Starbucks discriminated against her because of mental illness? In our backwards PC world that could happen.”

          Except for the face that you’re making this up from whole cloth, yes.

  3. Fubish says: I don't know anything about it, but it seems to me... says:

    Crapped all over the place and then covered with feces went and had a meal next door? I would like to hear which restaurant that is – sounds like a nice place.

  4. u1itn0w2day says:

    It’s street slime like this that make going to the restroom in public a very public experience by having to ask for a key or be buzzed in letting everyone else know you have to go.

    Until there’s vandilism or you got cold hard evidence and are willing to file a complaint and testify it’s gonna be tough to get some people to leave or not come in.

    • pecan 3.14159265 says:

      I don’t think vandalism even needs to take place – I think there are many places that are very aware of who walks in, and some stores are very quick to adopt preemptive measures to keep the homeless out of their stores. They don’t want is a confrontation – they’re hoping that if they lock their bathrooms and don’t make it worth their while, homeless people will leave the store alone.

      The only reason most homeless people would choose a Starbucks is because the bathroom is unlocked and it’s the only location nearby.

  5. pot_roast says:

    sounds like most of the homeless in San Francisco. Ever go to a Starbucks location there? Homeless people trash the bathrooms frequently. I opened the door once to find a homeless guy practically showering in the sink. On the bright side, at least he was trying to bathe…

  6. crescentcityblues says:

    I once waited for a Starbucks bathroom in Manhattan for 20 minutes. Two people ran out breathless and sweaty. I smelled the odor of lovin’ upon going in.

  7. scratchie says:

    I’m not sure what the point of this article. People got banned from Starbucks for shooting heroin, stealing, and shitting all over the bathroom. Is this supposed to be unusual? Is this supposed to distinguish Starbucks from any other restaurant, anywhere? Seriously, what is the point?

    • Amy Alkon says:

      It’s pretty hard to get kicked out of Starbucks. There’s a guy who steals the paper about daily at one I go to, and they never even say a word to him.

      There were underparented brats zipping around indoors on razor scooters there recently — in a place where people are carrying hot coffee — and one of the barristas thanked me for saying something to the mother because they aren’t aloud to say anything.

  8. dave731 says:

    Try ordering a Large Coffee …… {Snide stare from Barista} … do you mean VENTI…

    • angienessyo says:

      I really wanna know where these locations are that this happens because it doesn’t happen at my store. After someone orders a drink I *will* say the size name but not because I’m being a jerk and correcting the customer, but because I have to call it out that way to the person that is marking the cup or making the drink. Half the time I just repeat whatever size they said like medium or large if I’m the one marking the cup.

    • junip says:

      I worked at a Starbucks when I was in college, and all the employees thought the size names were stupid. It was usually the customers who were determined to use the lingo if it was anyone. I did find it funny though when people asked me how many ounces were in the “venti” since venti is just twenty in italian.

  9. The Moar You Know says:

    Disclaimer: I’m a former employee.

    The answer: Don’t know what it takes. I had a situation where a guy and his married girlfriend came in the store often (regulars). And her husband came in (also a regular). The inevitable happens and the husband beats the boyfriend to the floor and threatens to shoot them both (he was a raging alcoholic and owned guns and probably would have done it). We called the cops, boyfriend refuses to press charges, I toss them all out of he store and tell them to not come back.

    They call corporate and bitch about how unfair the ban was.

    Corporate calls me, I give ‘em the story. Corporate calls back the next day, tells me “no ban”, apologizes for my rude behavior to all three customers and gives ‘em $20 gift cards. I left shortly afterwards.

    Here’s the truth of the matter; all Starbucks cares about is sales. They could care less about the safety of either their employees or customers, and there are plenty of stories floating around out there that can prove that assertions.

    So, you cannot be banned from a Starbucks unless you want to be. Just call corporate, you’ll be back in that store crapping all over the restroom every day if you want, there’s not a damn thing the employees can do about it if you want to indulge in whatever sick behavior you like.

    Remind me to tell you about the child molester that bragged about his exploits to our female employees. They refused to ban him, too.

    • Atalanta says:

      Wow… that last one would certainly count as a hostile work environment.

    • Clyde Barrow says:

      Corporate calls me, I give ‘em the story. Corporate calls back the next day, tells me “no ban”, apologizes for my rude behavior to all three customers and gives ‘em $20 gift cards. I left shortly afterwards.

      ______________

      I am dumbfounded by American businesses that do this now days and it’s not just Starbucks. They should have given you the gift cards for looking out for their business. Instead, by giving the immature and obviously childish customer’s a gift, this only encourages and enables this situation again and again.
      Corporations have no balls or backbone to stand up for what is right and do the right thing. Pathetic.

    • SofaMonster says:

      Really? That’s not at all the impression that I got. I had an issue with a manager who flat out denied my exchange with even looking at the damaged merchandise or evening speaking to me. I contacted corporate but never heard anything so therefore I’m continuing my 1 person boycott.

    • Bix says:

      Tell us about the child molester that bragged about his exploits to the female employees.

    • Oranges w/ Cheese says:

      Mhh, I had a similar experience at Game Stop. Dude treated me like shit (called me all sorts of names) because his credit card was declined, and my manager asked him to leave. No fuss, no pushing or shoving.

      Corporate calls me about 2 days later, I tell them what happened. Find out later in the week my boss has been fired because the customer says that my manager called him terrible things and beat him up.

      So glad to see they take the words of their employees to heart.

  10. AstroPig7 says:

    Things like these make me glad I use the drive-through.

  11. Hungry Dog says:

    “Do I have to drink my own urine. No, but it’s sterile and I like the taste.”

  12. yessongs says:

    Who cares, I hate coffee anyway

  13. hundy says:

    My ex worked in a starbucks and a homeless couple used to come in every day, well one of them did and the other one stood outside the door with their three dogs yelling in at the other one instructions on what to buy. They smelt so bad that as soon as they left they had to open up every door and window even in the middle of winter to air the place out which took about an hour for the smell to go away. Once they came in and a guy was obviously too polite to move away to a further away table despite the smell and then he threw up on the table and ran out of the place – true story. And they never got banned.

  14. Big Mama Pain says:

    The stalker ban…I like that. EVERY female barista no matter what type of coffee store you’re in, no matter what she looks like or her personality has a “stalker”. It’s SO WEIRD. But please, ladies, back me up.

    • deadbird says:

      i rly don’t understand wht your comment is aiming to achieve. Are you calling a women who complains tht she is scared of a pushy strange man a liar? Have not enough women been raped, kidnapped, killed and/or injured for you to believe tht this happens? Or does it just bother you to hear of it so you want them to suffer in silence so as not to upset you? OR are you some jerk who can’t take no for no and can’t understand why the cute girl who makes your coffee doesn’t GET IT, you know, that you both were made for each other? You come off as very ignorant. Just FYI.

    • consumedchick says:

      more reasons why Starbucks is a downfall to society. I equate it with Wallmart. Thats why I go through the Dunks drive-through.No pretentiousness.