As we mentioned in a recent story, Netflix experienced a crash to its site and streaming services on Friday. Over the weekend, the company not only sent out an apology e-mail to customers, it also offered a small credit to their monthly bill.
While the credit offered in the e-mail (we’ve seen both 2% and 3%) is only a few cents to each of us, it’s still more than most companies are willing to proactively offer when you experience a service. Usually, to get anything similar from a cable or wireless company requires a lengthy phone call and being escalated to a manager.
FYI, the credits are not being applied automatically to your account. You’ll need to click on the link in the e-mail.