Verizon Can't Help Me, Accidentally Gives Me Phone Sex Number

Spencer says Verizon has trouble helping new customers who don’t yet have a phone number on their accounts, and the problem led to him being passed around by unhelpful customer service reps until one of them mistakenly gave him a number that connected to a phone sex ad.

He writes:

After seeing your Verizon post today, I figured I’d email you with this amusing interlude to one of the most painful Verizon dealings I’ve ever had.

I’m trying to get FiOS installed at my house. Their phone menu system is screwed up that when you have no phone number on the account (i.e. a new account) they automatically transfer you to the office handling the state you’re calling from (which probably makes sense in a state where you work in, but being from the NYC area, I live in NJ, so this makes my wait time double).

So I decided to use their “Live Chat” to fix an issue with my installation date. My query got transferred 5 times, and in the end they told me to call (800) 837-[XXXX] (the number is free), and it’s an advertisement for a Singles Chat Line. Pretty funny.

Spencer said he tried again and eventually got ahold of people who could help him, and that it took Verizon a week to set up his service. I tried the number Spencer gave me, and it promised “stimulating conversation.” It’s too bad it took Verizon took so long to give the same to Spencer.

Comments

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  1. Lollerface says:

    What does their hold music sound like?

  2. jdmba says:

    How is this news? With no phone number their system defaults to local contact (ummm … good!) and then someone gave him a bad customer service number. Do you need posts that bad?

    • obits3 says:

      Yes we do. I need my fix. I can’t wait for another receipt checker story

    • skormos says:

      “With no phone number their system defaults to local contact (ummm … good!)”

      Not good if you live in an area where people routinely work out of state — coupled with a infinite looping phone menu system for new accounts.

    • Shouty D says:

      If you don’t like it, why are you reading/posting/visiting?
      It’s a free blog that you visit of your own free will. You’re welcome.

  3. PanCake BuTT says:

    Sounds like a fair trade to me. It could have been far worse. Jealous you have Fios available in your area. I’ve been waiting for yearsssssssss..

    • Steve H. says:

      Agreed. I’ve been wanting Fios since I heard about it back in like ’05 or ’06. They STILL haven’t rolled it out to my area of Pittsburgh.

      ‘Course reading all these horror stories is making me reconsider wanting them.

      • MongoAngryMongoSmash says:

        Hear. Hear.

        But you’ll get it before we do out in WestMoCo. We’ll probably be another year or two out.

    • Verucalise (Est.February2008) says:

      I think, I shall throw a party the minute anything besides dial up and satellite internet is available in my area…. oh yes, one hellaciously brutal party…

  4. benh999 says:

    It is really pathetic how inept Verizon is at signing up new customers. When moving, I had them tell me that I couldn’t sign up for service at my new house until the people selling us the house canceled their service (scheduled to be the same date I was moving in). Given their two-week lead time for a tech to come out and drop off a few set-top boxes and a MoCA router, I had to argue endlessly with supervisors in order to get them to come out the day after we moved in.

  5. milkcake says:

    Probably not an accident. My friend who tried to quit membership over a gym got given a sex line phone number as well. Those bastards were determined not to let him quit. He had to write certified letter plus email plus phone call to corporate to quit his membership.

  6. TerpBE says:

    Was their tagline, “This is FiOS. This is big. Oh…so…so..so…big!”?

  7. Nessiah says:

    Send Verizon the bill. Just explain that you thought it was their “A+ customer support”, and you didn’t know what it really was until it was too late.

  8. Bativac says:

    Where I work, we give out numbers for different regional offices. Sometimes we’ll have an 866 or 877 number, but if you dial the 800 version of the number, you get a phone sex line. You’d think the company would try to avoid that but I guess nobody calls other versions of the number to check. So maybe the Verizion rep goofed. Or maybe the OP thought it was 800 when it was actually 877. Certainly happens on occasion with my company’s customers.

    • John Gage says:

      I think it is the other way around. I think adult lines find a list of 888, 866, or 877 numbers and then purchase the 1-800 equivalent. This happens too often for it to be accidental.

      • Destron says:

        that would not be very surprising – they used to do it with URLs all the time, find a popular .net, .gov , or something like that and buy the .com and throw up an adult site. Someone even did it at whitehouse.com before the government made them take it down.

    • meternx01 says:

      Its the same with our phone conferencing system here where I work. Its real funny when outside parties misdial and get that. We spend a few minutes in the meeting joking about that.

  9. ITDEFX says:

    This happened to me as well…they gave me a similar number to call when I had a major issue with my account and guess what? it turned out to be a sex line. It’s either a stupid joke being done by employees who don’t want to fix the screw ups Verizon makes or the actual number is in fact an old number that was sold to the sex ad and verizon forgot to update their employees about it.

  10. rpm773 says:

    If these new customers want this situation to have a happy ending, it’s entirely up to them.

  11. BillKula says:

    This is Bill Kula with Verizon media relations. We’re investigating this situation for Spencer.

    • nbs2 says:

      I’ve been seeing a lot of this Bill Kula – is he supposed to be Verizon’s delayed answer to dearly departed Comcast Frank? He certainly seems a lot drier.

  12. SecretAgentWoman says:

    I’m going to be moving soon, and FiOS availability would be a big factor. Anyone know of a coverage map or something? Currently I have to put in each and every address I am considering into their website and that’s time consuming and not always accurate…

  13. annabelle327 says:

    Way back when… I had a co-worker who accidentally doubled up the wrong numbers to customer service which resulted in a little old lady calling in IRATE that he had purposly given her a “dirty number.” It still cracks me up to this day. I am guessing it was an honest mistake. At least the OP got a kick out of it, and doesn’t want to sue someone over it.

  14. almightytora says:

    I remember looking online for Verizon’s help line, and we called it. It was a sex line. We found out that it was supposed to be 888, not 800.

  15. The_Fuzz_53 says:

    Again, this is part of Verizon’s absolutely atrocious billing system. I fall prey to this system in that I do not have home phone service from Verizon, so in order to pay the bill for my Fios internet, I have to give them a credit card to charge.

    Verizon’s billing system is a crime against humanity. Ivan needs to get this debacle straightened out because it is seriously costing them customers.

  16. myktag says:

    This is a huge propblem with verizon. I was passed back and forth for over an hour between different departments. Finally, after telling a rep what happend I was able to get my issue resolved at the orginal number I called. Go figure. What was the problem, they changed their billing address and couldn’t find the money they deposited.

    Side Note: if you have fios and no phone number tell the rep that first.

  17. gman863 says:

    I think we’re getting a preview of Verizon’s new ad campaign:

    (heavy breathing) “Can you hear me now? Good.” (increased heavy breathing) “Can you hear me…oh yeah, OH yeah, OOOOOHHHH!!! Yes, YES, YES!!!!”