Last month, Continental wouldn’t let Jessica bring her service dog on a flight because a ticket agent thought she was pulling one over on the airline. Now Continental has finally responded to Jessica’s complaint. She said the company is admitting partial fault in the dust-up, writing the agent’s “failure to provide you with the correct information would be considered a violation of federal disability law.”
Jessica says Continental offered her a couple of coupons to make good — one for 10 percent off of a flight and another for a free drink. She says she’ll need to give them to a friend because she’s given up on flying for the time being.