Todd’s subject line to us was, “Verizon FiOS hates me,” and maybe he’s right. Each time he tries to sign up for their package deal, they check his credit score, proceed with the sign-up process, then cancel everything at the last minute due to a “technical glitch.” They say he can try a third time if he wants.
Three weeks ago I saw an online only offer for a Verizon triple-play bundle and tried to sign up. After 15 minutes of frustration, chatting online, filling out forms, etc., I was finally given a number to call so I could sign up. I spent 45 minutes on the phone, but there was some sort of glitch in the system where I couldn’t get the three services bundled together, I would have to purchase them separately and get three separate bills – at no savings from my current setup (which is not Verizon) so I declined to continue.
A couple days later I got an e-mail from my credit score tracker that my credit was checked by Verizon and my score went down a couple points.
This week the guys at work are saying they got FiOS installed with that great online deal and they love it, had no problems. So last night I tried again.
I called back, gave them the story and was told there is no way I couldn’t get the triple play, so we started the process all over again – and yes, they had to check my credit again. 1 hour and 15 minutes later, at the very end of the signup process, some glitch happened in their system and the order for phone service got lost or removed and the only solution was to cancel the order and start all over again.
I said you have got to be kidding me? You just spent all this time on the phone, you checked my credit AGAIN, and now you want to start over? They said thy only way to order the triple play was to start over, and yes, check my credit a third time in three weeks. So I declined signing up again.
I can’t wait to get the email at the end of this month to let me know how many points I got dinged on my credit this time because of Verizon’s archaic systems and incompetent employees. Is it me, or does it seem like each service is a separate company and that’s where all this trouble occurs.
Anyone else having these problems?