UPDATE: Dell has responded to the customer’s story.
So it looks like it’s not only Geek Squad staffers that scour customers’ computers for free porn. A woman in California has recently gone public with claims that she not only watched as a Dell tech support worker downloaded nude pics of her remotely, but that he also set up a website featuring the photos. Oh, and he used her Dell credit card to buy stuff for another woman.
The woman called Dell support after some “personal pictures” she’d stored on her new Dell PC appeared to have disappeared from her hard drive. “I couldn’t find them on my computer and that made me nervous,” she said.
She was connected to a Dell tech in Mumbai, India, who asked if he could access her computer remotely, which she agreed to. “I trusted him,” she explained. “I trusted him because he was a Dell technician and I don’t like the cyberworld, you’re so vulnerable.”
But that’s when, she alleges, she watched as the Dell employee not only found the photos, but downloaded them onto his own computer. Says the woman, “I’m totally convinced. I watched him take the pictures out of my e-mail. I watched him.”
Not long after her call with Dell, those same photos popped up online.
At this point, you’d think she would have gotten a lawyer involved, but the woman continued to communicate with the Dell tech. In a head-scratcher of a twist, he talked her into shipping him a new Dell laptop so he could “work on her case” from home.
Says the woman:
And I’m telling myself, my conscience is talking to me saying, ‘Tara, don’t send this. What are you doing? Are you crazy?’ I sent it anyways because I really believed in this guy. I really had faith that he was protecting my dignity.
But wait — it gets stranger.
Apparently, the California customer wasn’t the only woman the Dell dude was chatting with online. In fact, on Valentine’s Day he admitted to having fallen in love with a customer from Tennessee.
And he he must have been so blinded by his love that he used the California woman’s Dell credit card to order $800 in Dell computer gear for the his Tennessee sweetheart.
The tech admitted the thievery in an e-mail from his official Dell account. “You’re my true friend,” he wrote. “I am sorry accidentally I charged your Dell account but I will pay. I don’t want to lose my job. It was a mistake which happened with me.”
According to the woman, Dell has been unresponsive to her complaints. They also did not reply to a request for comment from the ABC affiliate that first aired the story.
The woman says she has contacted an attorney and is considering legal action against Dell.