Dell Responds To Crazy Story Of Nudie Pic-Stealing Tech Support Guy

Earlier today, we wrote about the woman in California who contacted Dell’s tech support hotline and then watched as naked photos of her were downloaded remotely by the employee. After seeing the story, Dell has written Consumerist to let us know they’re taking it seriously.

In a statement to Consumerist, a rep for the computer company writes:

Meeting our customers’ needs and delivering quality customer service is our primary goal at Dell. Our service is based on a foundation of personal and professional integrity, and at Dell, we never compromise these standards. When [the customer] contacted Dell about this incident last year, we investigated the issue, which involved a technical representative at one of Dell’s vendors. We contacted the vendor about the allegation, and can confirm that the representative no longer handles Dell calls. We’ve been in contact with [her] regarding this issue and continue to investigate her claims to best assist with a resolution.

For those just catching up to this story… not only were the woman’s boudoir photos copied off her computer, but they also showed up online shortly thereafter.

Additionally, the woman sent the tech a brand new laptop for purposes that remain vague. Oh… and he used her credit card to buy Dell products for another U.S.-based customer he’d fallen in love with.

Comments

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  1. SkokieGuy says:

    Continuing to investigate and not resolved a YEAR later? Bad on you Dell.

    • dohtem says:

      Now that its all over the news, they want to pretend like they give a damn.

    • wrjohnston91283 says:

      Well it could be that this women isn’t assisting them in their investigation, but is looking for a cash settlement. For all we know, Dell’s asking her for sworn statements about what happened, and she’s simply not cooperating.

      • mythago says:

        “Unfortunately the customer has not cooperated in our attempts to investigate.”

        That’s how we know.

    • Griking says:

      The tech in questions does work for Dell, he was a tech for a third party that Dell contracted to do tech support for them. The third party ensured Dell that the tech in question wouldn’t service Dell calls any more. What more do you want Dell to do?

    • kobresia says:

      I don’t think this is really on Dell. The woman’s story just doesn’t add-up.

      I have to wonder if a remote Dell technician can even download anything from the customer’s computer. There’s no reason I can think of that Dell’s helpdesk would ever need to do that. Further, it would expose them to liability of this sort if techs COULD download data from their customers’ computers, and it would expose the rep’s computer and the help desk’s entire network to malware.

      I would suspect the real story involves a long-distance relationship gone bad. Perhaps she shared some pics and/or the support rep hit on her. They got to talking. She sent a gift so the guy could communicate with her more intimately from home (while not under the watchful eye of call center QC). It was fine for a little while, but the call center guy got something similar going with another customer and things cooled-down with the first woman. The jilted lover then went out for blood.

      This woman appears to be a stupid person, with a healthy helping of Crazy on top. I won’t say she’s stupid over her professed lack of computer knowledge, rather that she came up with a downright preposterous story and expects it to fly. It sounds like the call center guy is probably some slimeball that has a knack for wrapping cougars around his finger and takes advantage of them. Dell did the right thing if they indeed did as they claimed, and there’s not much else they can realistically do if there was no criminal activity involved.

  2. uptown says:

    Good job! Now see if Dell can do anything about my laptop that’s on its third motherboard.

    • ryan444123 says:

      Hit up Michael Dell on Facebook. They sent me a new laptop after three motherboard replacements.

    • trentblase says:

      All you have to do is put some naked photos on your computer and Dell will take good care of you.

  3. Frankz says:

    He used her CC and she didn’t file a police report? Bad on her.

    • Fallom says:

      She bought a strange tech support man a laptop? There’s a point when sympathy just turns into enjoying a train wreck as it happens.

  4. Applekid ┬──┬ ノ( ゜-゜ノ) says:

    “…involved a technical representative at one of Dell’s vendors…”

    Outsource your ground-level troops to the lowest bidder, expect crap like this.

    “Our service is based on a foundation of personal and professional integrity, and at Dell, we never compromise these standards.”

    Ah, but you did! See point #1.

  5. grucifer says:

    I’d still be investigating too, this story still smells fishy.

  6. NarcolepticGirl says:

    I’d still be investigating considering she is friends with the guy on Facebook (and has mutual friends), has her own porn cam, she called asking how to find her nude photos, he somehow got into her “email” while remotely connected and “downloaded” her pictures and didn’t do anything about it at the time and she never called the police about unauthorized credit card use,

  7. Skellbasher says:

    The woman needs to be investigated too. He claims are downright fishy.

  8. norma stitz says:

    Does anyone know where said pictures can be found? Thanks in advance.

  9. pirate_eggie says:

    To quote the ineffable Judge Judy: “”If it doesnt make sense then its not true!!!”

  10. Ouze says:

    Excellent use of the non-answer, Dell.

  11. c!tizen says:

    typical BS response run through 90 different departments and finally neutered by Dell legal.

  12. dg says:

    Pics or it didn’t happen!

    • pantheonoutcast says:

      http://bitchtara.webs.com/

      Have your eyebleach handy. It’s like watching an epileptic try to use an invisible hula hoop.

      • NotYou007 says:

        As a bi-sexual male who has a fetish for wearing sexy female lingerie. I prefer stockings and garter belts but I have outfits a lot hotter than what she is wearing and while my dance skills are not great I’m willing to bet I could get a straight guy aroused quicker than she ever could.

        You might get a link to a picture if you ask nicely of my legs in stockings. Yes, I make them look good but you won’t get a video.

  13. Abradax says:

    There is a difference between “is no longer employed” and “no longer services Dell calls”. Is Dell really ok contracting to a company that will still employ this person?

  14. Primarylupine says:

    I’m surprised that he even helped as much as he did. Last call I had to Dell’s Tech Support and Slurpee sales department, they nuked my registry over a remote assistance link, had me run the recovery, run the two-hour laptop test, then gave me a bogus “case number” to pick up where I left off when I called back. Of course, when I called back, the new tech couldn’t find the “case number” then wanted to start from step 1 of the script. I refused, and simply demanded they replace the bad DVD drive on the 3-day-old Vostro laptop instead. Then they wanted me to send it back to them so they could replace it. No dice. Got the new drive overnighted at no cost, replaced it, sent the old one back. I hate dealing with their support people.

    • Amnesiac85 says:

      Sounds like standard Dell customer service. I am currently in my own Dell nightmare at the moment.

  15. Straspey says:

    “The lady doth protest too much, methinks.”

    - Hamlet: Act III, Scene II

  16. Cyniconvention says:

    “After seeing the story, Dell has written Consumerist to let us know they’re taking it seriously.”

    I have to wonder; Where did Dell see it? Here, or on the news? I don’t think it’s out of the ordinary for a company to higher a drone to keep an eye on consumer sites.

    But this lady…there’s computer stupid, and then there’s just plain ignorance.

  17. Mike says:

    Too bad Dell’s apology can’t help my forget the horror that is this woman’s epileptic fit….errr I mean “dancing” to Shakira.

    http://vids.myspace.com/index.cfm?fuseaction=vids.individual&videoid=102276180

  18. PeaInAPod says:

    ” they’re taking it seriously.” – I love that line.

  19. kompeitou says:

    how would you know where to look online to see if they were posted? did the tech send her a link and say “check out this hot website…”

  20. brinks says:

    I know Consumerist is anti-extended warranty, but a lot of computer extended warranties come with US-based tech support. After reading this, it might be worth it. My former employer used to offer these, and it was the only reason smart people would actually buy them.

    • madanthony says:

      The other way to get US-based tech service for computers is to buy business class machines instead of consumer grade stuff. I know support for Dell Optiplex/Latitude and Lenovo Thinkcenter/Thinkpads are usually US-based. They also usually come with 3 year warranties.

      When my mom needed a new machine, I bought her a refurbed Optiplex from the Dell Outlet, primarily for the longer warranty and better service.

  21. OnePumpChump says:

    Hey /s/, look what I found at work.

  22. RayanneGraff says:

    OK, so lemme get this straight- SHE puts her skanky pics all over the internet first, and then gets pissed when someone else does the same thing? OK. She looks like an aging slut who still thinks she’s 25. I think she’s only pissed because the dude didn’t PAY her for her nasty horse-face camwhore pics, lol…

    • xjeyne says:

      Oh my God, I can’t stop staring at your avatar. It’s so creepy.

      But then somehow it kind of looks like Gavin Rossdale.

  23. BadgerPudding says:

    I’m getting a real bad “finger in a cup of Wendy’s chili” feel from this broad.

  24. calchip says:

    The woman is on one of those pay-per-minute porn cam sites, the link is posted on the previous article about this. The more I think about it, the entire thing sounds like a publicity stunt to get her more business or something.

    She can’t credibly bitch and be all self-righteous about her nakey pics being all over the net when she PUTS herself and her nakey pics all over the net for money.

    I’m amazed that the local news that did the original story on this didn’t do even a tiny bit of background to see if the story was remotely credible. But… reporters have gotten really lazy just like everyone else, it seems.

  25. joetan says:

    Why do people have nude pictures of themselves again?

  26. TheMonkeyKing says:

    Update?

  27. taaurrus says:

    So someone said the woman & the rep were facebook friends? I’m assuming thats how she knew he posted them online? Why would the pics be on her hard drive if they were in her email? And if they were in her email then would that be the obvious reason why she couldn’t find them on her hard drive? And why, now, would a customer have to buy a tech a laptop on the customers credit card so that the tech can still search for the missing pics at home? That was the only issue that it said she was having. Must be a pretty big hard drive to look thru if the tech has to “take it home” with him! And why would a Dell tech NOT have his OWN computer/laptop? And he is still employed but just not handling Dell calls? Huh? What he did may not be actual theft, if she GAVE him the computer and access to her credit card, but it is still taking advantage of a customer. Actually, maybe him taking her pictures without her okay would be theft? In any case – he isn’t fired? Really??!! Well I’m sure that Dell customers can rest easily now knowing their Dell tech’s are thieves, felons & probably ex-cons. Thankfully, I am not one of them. No – I’m over here —> in the “stupid, dump, moronic people who bought an HP” group. I may not have to talk to felon-tech’s (that I know of anyway!) but Dell computers HAVE to run better than HP’s! But this lady – really? She “watches” him take her pics out of her email (why were they in her email? Did someone else email her nakey pics of herself? – maybe she emailed them from her cell?) that the dummy her obviously forgot to save & thats why she couldn’t find them – and instead of calling the higher-up ex-con’s at Dell – she continues to talk to him, BUYS him a laptop & gives him her credit card info? HUH? And if I could make that “huh” bigger I would! She watches him take her bday suit pics & then proceeds to think he truly cared about helping her? Again – HUH? Did this complete MORON think that every customer had to buy their tech a new laptop or that tech’s actually brought their work home with them? At what point exactly did this woman develop a brain & contact the bigwigs? Not after the pic-thievery, not after the gifted-laptop – was it after the gifts of the mistress? Was it after the getting caught with the “other woman”? Yep – take not guys cuz that”ll do it every time! But back to this lady – the tech was WRONG in all of his actions, COMPLETELY wrong and should not only be fired but also brought up on charges and the lady should obviously get the laptop she bought sent to her and all charges the tech racked up (including the charge for the laptop that was bought under false pretenses) covered by Dell. Additionally, the the idiot-ess should file a lawsuit against this tech AND Dell. Though I’m not sure of that having a happy ending because – as I was gonna state next – the lady is a dumba$$. Sometimes you can be so literally STUPID that you almost can’t blame the guy who takes advantage of that. How a lady that is this utterly naive knew how to use a computer, a phone or how to work a credit card in the first place is baffling. Okay, I’m done.This post was like 6 months ago anyway and therefore; probably nobody will even read my comment! But I just had to comment!