Zappos Turns Office Tour Into Vegas Tourist Attraction

A Vegas tourist attraction that doesn’t involve hookers, blackjack, or magic? It’s possible! Famed retailer of shoes and joy Zappos opens its office doors to hundreds of people every month, welcoming everyone, not just business executives and crazed fans.

He said the tours started with vendors, who told their friends, who told their friends. Eventually, Richman said, they had hundreds of people touring Zappos each month.

“It’s anybody from fans to entrepreneurs to college students,” Richman said. “Anybody who’s heard about the Zappos ethos and wanted to see it for themselves.”

Want to go on your own tour? Book it here. A regular tour is free, and a fancier tour that lets you ask more in-depth questions and see more of how things work than the regular tour costs $47.

Zappos branches into tour biz — of its offices [Las Vegas Sun]

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  1. smo0 says:

    Good ol Zappos… I applied there – but ended up at my current job for more pay… soon after, they laid off a good chunk of their staff… aside from that, I hear good things.

  2. SkokieGuy says:

    Can someone help me with the Zappos love thing. Periodically I check out their site, especially when Consumerist has a deal of the day for them posted.

    I get the great customer service, but their ‘sale and clearance’ men’s shoes start at $20.00 for flip-flops. The cheapest clearance dress shoes start at $45.00.

    At those prices, they are not even competitive with local B & M stores where I can, ya’ know actually try on the product before buying.

    • Mighty914 says:

      I think these days when customer service seems like such a rarity, the fact that they go above and beyond goes a very long way.

      Having said that, I’ve found their prices to be reasonable, and they have more stock than most B&M stores if you’re looking for something very specific. Combine that with free shipping, and there’s little reason to go to a store in person if you already know the model/size you want. Plus, their return policy is outstanding if you F up on that anyway.

      PS. Shoes.com is equally awesome. I shopped there for the first time recently due a Morning Deal on consumerist and was very happy with the result (price, speed, cs, etc.)

      • Me - now with more humidity says:

        My wife uses Shoes.com from time to time. Her only complaint is that they drop ship, so it can take up to a week to get various shoes from multiple brands. With Zappos, it all comes at once. A minor quibble, to be sure, but it warms my Zappos-loving feet.

    • smo0 says:

      Last I checked, Zappos had designer shoes, which run pretty expensive in the first place…

      I would be a happy girl buying Blahnik’s or Choo’s at 45 bux a pop…

    • krunk4ever says:

      You forget that the fact that 2-day shipping is free (overnight if you’re a VIP) as well as return shipping if you’re not 100% satisfied with the shoes for any reason.

      So I could go to the mall and try out some shoes, or just order several pairs and mail back the ones I don’t like.

      • Me - now with more humidity says:

        Everyone gets free overnight.

        • "I Like Potatoes" says:

          Free overnight is only for VIP customers. I know this because my husband was deploying and needed sneakers ASAP. When placing my order, I chose to upgrade shipping to overnight (it costs more) but when checking out, something happened and it disappeared. I called customer service and the rep apologized and proceeded to give me free overnight shipping as well as a VIP membership for all future orders. I placed the order at 9:30 in the evening – got the shoes at 11:00 am the next day. Amazing.

          • YOXIM says:

            I KNOW!!! I’m not a VIP member or anything, but the last time I ordered some shoes, they upgraded me to overnight shipping just for shits and giggles. I placed the order at like 11 pm, not even expecting it to ship for at least two days. I wasn’t in a hurry, so it was no big deal. I check my email the next morning and I have an email from Zappos that says “Whoa Nelly! We just upgraded you to overnight shipping!”. So sure enough, I get home and the shoes are there waiting for me! I was really blown away. I highly doubt I will ever purchase another pair of shoes from anyone else. I’m a total Zappos whore now haha.

    • nobomojo says:

      I’m with you on this one. about 4-5 years ago I ordered a couple of shoes there only to find them for way cheaper on a competitor’s website (also with free shipping and no tax)… so that was the first and last time I bought from Zappos. 6pm.com (Zappos’ outlet site) offers cheap cheap shoes with good CS and not always free shipping, but it’s worth it if you’re saving 60% or something outrageous.

      • pecan 3.14159265 says:

        You mean you faulted Zappos when you didn’t do your research in its entirety and found a better deal elsewhere after you placed your order? That doesn’t mean Zappos never has good deals, it just means you didn’t look hard enough. They even used to price match.

        • nobomojo says:

          yep, back then I was a newbie to online shoe shopping and didn’t do my research. I did email them about price match but somehow, I don’t remember how, I was too late or something so I did not qualify. Now, I make sure and look around before every single online purchase, and more often than not 6pm or other sites have better deals than Zappos. What can I say? I am a bargain hunter.

    • SecretAgentWoman says:

      For those with hard-to-fit sizes, we can’t just go try ‘em on anywhere. Plus, these are quality shoes that will last and if they don’t, Zappos will make it right.

      If you have a generic foot size that is carried everywhere, and don’t mind wasting gas, and wearing out the shoes in a few months, and hurting your feet with bad craftmanship, by all means, go to Payless.

      • Loias supports harsher punishments against corporations says:

        Not sure what odd sizes they have in abundance.

        I’m 10.5 EEEE men’s, and their selection is not too stellar.

    • pecan 3.14159265 says:

      Which B&M stores are you going to for shoes? Not to be snarky, but how cheap are you in regards to your shoes?

      Zappos isn’t a bargain bin. I’ve found great deals on Zappos because while the prices may not be bargain basement, they’re still generally lower than many other competitors. I have a pair of boots from Zappos for which I paid $120. That was a high price for me, but I also took into consideration that the MSRP was $220, the quality is spectacular, and I couldn’t find them anywhere else.

      Try 6pm.com or Endless. Their prices tend to be a little less than Zappos, and customer service is reliable, but not nearly as good as Zappos’ is.

      • SkokieGuy says:

        Hi Pecan and thanks to everyone who replied. I’m not bashing Zappos, just never found anything on Their site that compelled me to buy.

        Yes, I’m an easy size, I’m not concerned with brands or labels, and just choose on look and fit.

        Yes, I do think great customer service should be rewarded, since it has become the exception, but the price has to be competitive, doesn’t have to be the very lowest.

        I’m in a big city and we have ton’s of discount shoe places so maybe I’ve got more choices than some.

        And I don’t often go to Payless, but for quite a few years they have carried real leather shoes that are of decent quality. Their style choices are limited, but for men’s shoes that are less fashion driven, they can be a perfectly good choice.

        P.S. Zappos cheapest men’s clearance item was $20.00 flip flops. 6pm.com has flip flops fstarting at $3.99.

      • MadameX says:

        Actually, 6pm.com is Zappo’s clearance house. And while they don’t offer the free shipping both ways, they have AMAZING deals and I’ve experienced the same awesome customer support as with Zappo’s.

        http://blogs.zappos.com/blogs/ceo-and-coo-blog/2008/02/19/zapposcom-and-6pmcom

        • pecan 3.14159265 says:

          Yeah, I know 6pm is owned by Zappos but my experience with 6pm customer support hasn’t been nearly as great as Zappos’ service. It might have been the reps I got rather than anything else. It’s likely that they have the same reps handling both websites.

      • whogots is "not computer knowledgeable" says:

        I’m in the “can’t stomach Zappos prices” camp. I buy most of my shoes from DSW, Campmor, and the clearance rack at REI. I wear mostly Keen, Simple, and various lines of Clarks — none of which I think of as cheap shoes — but I guess I’ve conditioned myself to tolerate only discontinued/out-of-season prices.

    • YOXIM says:

      I don’t know; I found their prices to be at least on par with the local retail outlets I usually frequent. I was hoping they’d be a little cheaper, but when you take into consideration the kickass customer service, free shipping both ways, and the more than generous return policy, the love is more than justified. At a time when shitty customer service is no longer the exception but the rule, dealing with a company like Zappos actually feels refreshing. Plsu, they have a really cool site. As a web developer, I feel warm inside doing business with a company whose site looks really good haha.

      • pecan 3.14159265 says:

        You know, I don’t even get a teensy bit annoyed when I search on Zappos.com and don’t get the results I’m looking for because their “error message” search kitteh just warms my heart and makes me laugh.

        • outshined says:

          Even though I’ve seen him before, I had to go type in something random just to say hello to Search Kitteh. Awesome.

          • Draw2much says:

            I went through a bunch of words before I got the Kitteh! Ceiling, dog, cat, floor… things I thought weren’t related to shoes or anything. Surprise, THEY ARE! I ended up getting the kitteh with “road signs”. Pfff.. hehe.. xD

    • Loias supports harsher punishments against corporations says:

      The business model is to not offer discounts for shoes and instead offer thrilling and stellar customer service.

      So if you’re cheap/poor, it might not be the way to go. But, if you can spend what you want on your shoes and the service you get from the company is the most important aspect, Zappos is the way to go!

    • Laura Northrup says:

      Men and women have different shoe needs, which may explain this.

      I love Zappos because I have strangely-sized feet. Depending on the style of shoe, I wear a 6.5 or 7 E. I know that I can go to their site, plug in my weird size, and find a variety of styles. I ask for black sandals in my size under $50, and I get a dozen results. That’s mind-boggling, and a huge deal to someone like me, who usually ends up flopping around in shoes a few sizes too big or stuck with something that looks terrible when I try to find rock-bottom prices.

    • Me - now with more humidity says:

      For me, it’s a supply and price thing. I wear a 12 4E. Only a couple of stores in Jacksonville even carry that size. I also wear New Balance and Crocs exclusively. I need orthotics in my athletic and casual shoes, but not in the Crocs, which I wear all day without any discomfort).

      Zappos always has dozens of shoes of various styles in my size, at prices equal to or lower than any shop I’ve been to that carries my size. Overnight shipping rules. Free returns rules. It’s as easy as going shopping at a B&M. I order 5-6 pairs, then return whatever I don’t like. They refund my card within a day or two.

      What’s not to love?

  3. Darrone says:

    A Vegas tourist attraction that doesn’t involve hookers, blackjack, or magic? It’s possible!

    But not recommended.

  4. SecretAgentWoman says:

    I drank the Zappos koolaide, and I love ‘em. Even their funny puppet commercials. All my shoes are from Zappos.

  5. quirkyrachel says:

    Do they give out free samples?

  6. tinmanx says:

    I keep hearing all these great things about Zappos, but my experience with them isn’t that great. I got a bag from them and 6 months later the zipper broke, I called Zappos to see if this is something the warranty covers. Turns out the bag is not in stock (or discontinued, don’t recall which) anymore and the CSR said that she’ll need to do more “research” and that she’ll call me back. I never heard from her again. Even a “no, sorry, nothing we can do for you” would be nice.

    I’m not one to nag, I just won’t do business with them again.

    • pecan 3.14159265 says:

      It seems like you lost the opportunity to actually get what you wanted. Your bag broke. Maybe the CSR got fired the next day, maybe she got sick, maybe she died. Who knows why you didn’t get a call back – but you still have a broken bag, and Zappos is in the position to fix it. No one is asking you to pull your teeth out just to call the company back.

      I have a friend who acted the same way after one bad experience with Amazon – he refuses to shop with Amazon, but when you hear him tell his story, it’s so incredibly obvious that he never even tried to work with Amazon and give them the opportunity to fix the situation. He got all huffy about it, like no company ever makes mistakes and that every transaction and every product is going to be perfect.

      • tinmanx says:

        That can be said about any company, which is keep calling until you get what you want. I blame this on Amazon.

        It’s funny how Dell always calls me back, sometimes not the same person I spoke with, they must have some kind of crm software to track this stuff.

    • Emily_Zappos says:

      Hi tinmanx,

      My name is Emily and I am a Team Member with the Zappos Customer Loyalty Team. I want to sincerely apologize for not assisting you with your broken bag. This is not indicative of the high quality of service and products we strive to provide our customers. Our #1 priority is to “Deliver WOW Through Service” (Core Value #1-http://about.zappos.com/our-unique-culture/zappos-core-values).

      I would be more than happy to help you with your broken bag and mending our relationship. We sincerely cherish each one of our customers and do not want you to feel like we don’t care. I am sorry we did not follow through with you before, but I am happy to help now. If you could please reply back with your email address on your Zappos account or Order # at your earliest convenience, I will be happy to help. Since, this bag had a defect in it, we can send you a replacement, if it is back in stock, send a different bag to you, or assist you with a full refund. If another option sounds better, just let me know and we can make it happen!

      Again, I am very sorry for not helping you before, but we are here now and ready to provide with the best service on this planet! We are here to WOW and help. If you would like to call us, our phone number is 1-800-927-7671! If you would like to email, our email is cs@zappos.com and we are here 24/7! I will be eagerly awaiting your response, tinmanx! Until then, enjoy your day!

      Emily B.
      ZCLT, Inc.

  7. Chaosium says:

    Zappos is OK, but their prices haven’t been the best for a while now, and their gimmicky marketing isn’t really helping my opinion any.

    Be the cheapest, and I’ll like you better. Wackiness worked better during the .com days.

    • pecan 3.14159265 says:

      I like low prices like everyone, but I’d rather have good and reliable service instead. There are plenty of sites that are probably cheaper – but there are very few sites that are like Zappos, who understands you have to try on shoes and will let you return multiple pairs just because they don’t fit. There are very few sites that tolerate this as much as Zappos.

  8. UnicornMaster says:

    How did they come up with the number $47?

  9. Me - now with more humidity says:

    I love me some Zappos!

  10. llsee says:

    “Be the cheapest…” Is that all anyone cares about? I’m willing to pay more for good service. Zappos is great, free returns, and when ordering shoes, exchanges are fast and courteous. Service counts in my book, and Zappos has it!

  11. BigErn says:

    Who cares? Aren’t we realizing we’re caught up in the hype, and if you think about it, it doesn’t really matter at all to consumers? It’s not like their prices are great, or they’re redefining the way we shop. If I were a dutiful consumer, I’d be making sure amazon’s acquisition of them doesn’t affect their service, as it typically happens post an acquisition. They’re brilliant marketers, but not actually good business people or customer service folks.
    I have talked to people who took the tour. It’s an expensive circus, another way of describing a complete waste of time and money. Surprised it made the front page of this site.

  12. JMILLER says:

    I am trying to figure out how a web site has “exceptional customer service. You mean they deliver your order and allow you to return stuff? How about when I go to an actual store. Try on what I want, and bring it home at the same time. I would have as much interaction with a Zappos employee as I do with any other B&M store, only with B&M, I get my shoes immediately. If you are “hard to fit” then it might be an alternative, but for the average person free shipping seems like a silly thing to mention as customer service. Last I checked every B&M store had it as well. I also would prefer trying on anything for looks and feel prior to spending my money.

  13. ComcastBonnie says:

    I would love to visit these guys! I’ve seen the ridiculous fun they have there, and love their culture :)

    Flat out, they’re the best customer service (and attitude) you’ll see anywhere and I can certainly respect that! They have definitely earned it!