Sephora Redefines "Free," Forgets To Mention Required Purchase

Kayce writes that back in June, she saw an offer online from beauty retailer Sephora promising a free manicure to promote the launch of a new nail decal. She hadn’t seen anything that claimed any kind of purchase was required, and was confused when she learned that the “free” manicure required a $15 purchase.

Hello. I saw a tweet that Sephora posted that they were offering free manicures. Here is their tweet:

in la or ny? get your nails done on us! free couture manis featuring SEPHORA by OPI’s prints from Minx. book now! http://bit.ly/9izpeg 7:06 PM Jun 17th via web

I called and scheduled an appointment. When I got to my appointment I told the associate I was here for the free manicure. The the person doing the manicures was with another customer. I patiently waited 15 minutes past my appointment time. When I got to the table she wondered if I had picked out my product decal. I told her no I haven’t then she told me I had to purchase the nail decal. I said well why did they advertise a free product and why didn’t any of the associates I talked to while I was waiting tell me I had to purchase the item. I was out of town and had nothing better to do. So I waited in line and purchased the product. I did the “free” $15.00 plus tax manicure. Think I was suckered in.

Here’s the text of the blog entry that Kayce saw.

Have you heard? Beauty Insiders in NYC and LA can stop by Sephora this Friday and Saturday from 12 pm-6 pm for a FREE mani featuring SEPHORA by OPI Chic Prints for Nails, brewed by Minx. It’s the most stylish thing to happen to nails this season—they’re precut fashion appliqués available in eight extraordinary designs. Call the store nearest you for

Would you have made the same assumption?


NYC & LA: Get Your Nails Did! [Sephora]