CompUSA Sent Me A Big Box Of Nothing

Mike didn’t say what it was he ordered from CompUSA’s Amazon store, but it must not have been a box of air, because that’s what he says he received and he’s angry about it.

He writes:

I ordered what I thought was a clearance item from CompUSA’s store on Amazon.

I paid $21.49 for shipping. The box I was sent only weighed <0.6 lbs.

I opened the box, and it only contained wrapping paper, the packing slip and the “Cell Phones for Soldiers” recycling bag.

To top it all off, the packing slip listed the incorrect item.

Perhaps the product was on clearance because it’s invisible, and most customers favor items they can touch and see in their electronics purchases.

Comments

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  1. Alvis says:

    Kuni’s Wheel of Fish?

  2. tbax929 says:

    OMG – just call Amazon, or whomever was supposed to ship the product, and tell them the problem. At least give them a chance to make it right.

    • pecan 3.14159265 says:

      Seriously. It just sounds like someone forgot to put the item into the box, or the OP got the wrong box (cause the packing slip listed the incorrect item).

      Things like this happen. Either the OP has absolutely no experience with online shopping, or he’s just got a very short fuse with these kinds of matters.

    • FDCPAGuy says:

      This is consumerist, we’re not about giving retailers any chance to make things right… we’re all about posting things while jumping to conclusions, complaining to the wrong people while we get no help, pictures of items at target with bundle pricing being more expensive or wacky substitutions, or cat pictures. /sarcasm

      • pecan 3.14159265 says:

        There’s NOTHING wrong with cat pictures.

      • NarcolepticGirl says:

        Well, also… Phil sometimes seems to leave information out of his posts (either that or he choses/is assigned some half-assed ‘tips’)

        Maybe the OP did call Amazon. Who knows.

        • tbax929 says:

          I have enough experience with Amazon to know there’s no way the consumer called them. Amazon would have taken care of this immediately. I buy almost everything I purchase online from them, and they’re fantastic about addressing these types of issues.

        • DanRydell says:

          There’s no excuse for an article with obvious missing information. The obvious questions should be asked before writing/posting the story.

        • Griking says:

          That is kind of need to know information…

  3. KishuT says:

    need more info for this to make any sense…

  4. axhandler1 says:

    And what exactly did the OP do to resolve this issue? Sounds like nothing. Oh wait, he wrote to the Consumerist. That should get it fixed quickly.

  5. sfldan says:

    Geez, there are a bunch of guys getting paid minimum wage to pick and ship your order, you can’t expect perfection. Why is this even news-worthy?

    • FDCPAGuy says:

      t’s nt whch s wh Phl wrt bt t. H’s ths sts qvlnt f trll.

    • tbax929 says:

      I haven’t worked for minimum wage since I was in high school, but these posts that continually state that minimum-wage workers can’t possibly have pride in their jobs are really annoying. Have you not noticed that a lot of good, hard-working people are struggling right now? Many of them are working for minimum wage.

      The bottom line, and the point of my rant, is that your comment is insensitive. You should be glad you’re not working for minimum wage and able to look down your nose at folks who are.

      • Mr. Pottersquash says:

        whoa whoa, its not about having/not having pride. its about doing a repetive task ad-nauseum with lil oversight and lil reward. Your gonna make mistakes. Most min wage works are the first to ask for a mea culpa when they eff up, its not a question of their professionalism, and while there is a vocal gourp of “i hate this job” “I dont care” “what do you want from me” the vast majority are just people earning a wage and they do care and naturally want to do their best.

        But yea, sometimes you forget to put something in the box and no one is paying min wage to the boxers and supervisor wage to double check every box. so it is what it is.

  6. coren says:

    …why is this on consumerist?

    Never thought I’d utter the words but there’ve been a rash of stories where the person submitting the story have done jack and shit to resolve the issue outside of EMAIL CONSUMERIST. That is not the appropriate first step people!

    • FDCPAGuy says:

      *slow momentum building clap*
      OMG amazon sent me an empty box oh what shall I do, I know Consumerist will fix it!
      More stories like this, if they continue, will get this blog to become the equivalent of just people whining. Companies will no longer care what’s on this site once it’s creditability is in the toilet. Please by all means ‘editors’ continue on your current path and post stories of people who take no steps to resolve their own issues.

  7. axiomatic says:

    Dear Wonder Woman,

    We have identified where the mis-shipped part for your plane was shipped to. Please remain patient while we try to find the part as the guy we shipped it too saw nothing in the box and thought it was empty.

    Sincerely,
    -Amazon shipping service department.

  8. Loias supports harsher punishments against corporations says:

    They probably shipped him the part from CompUSA’s brick and mortar location nearest to him.

    Oh wait…

    • JRules says:

      I am not sure what you mean by this. They have Brick and Mortar stores… and 1 of them is attached to the main warehouse, so yes its possible it was shipped from there.

  9. Ernie says:

    Sorry to hear about your unfortunate ordering experience, please send me an email at ernie@help.tigerdirect.com so I can investigate into this matter for you.

    • gopena says:

      This is why I love Tigerdirect and all the encompassing brands. Bought my TV from compusa, never heard of the brand, but it was cheap and everything looks amazing on it. nicest people in the world for returns and such too

  10. NarcolepticGirl says:

    Okay. Wow nice lack of information.

    Anyway, sometimes mistakes happen.
    Call them.

  11. MickeyMoo says:

    chargeback.

    • Smashville says:

      Or, you know, actually call the company or e-mail the tigerdirect employee above who offered to fix it.

    • FDCPAGuy says:

      um no. How about you call them first? Last I checked a phone call is easier than a charge back :)

    • tbax929 says:

      That’s terrible advice! Why not give them a chance to make it right? Mistakes happen.

    • coren says:

      That’s about as helpful as someone actually posting this article. Next someone will say email Jeff, the CEO of Amazon. This is like using a nuclear weapon on a mosquito.

    • shepd says:

      Pointless. The credit card company always investigates chargebacks. When they phone and are told “Uhhh, what problem? We’ve never heard of this!” and you respond “Well, that’s because I did a chargeback without even informing them there’s a problem”, the credit card company will make a note on your account that you abuse the chargeback system and nothing (much) will happen that wouldn’t have likely otherwise happened (that is, you’d be shipped the item you paid for).

      So, asking for a chargeback on this will only get done what you could get done with most reasonable companies, with the added disadvantage of your credit card company labelling you the boy that cries wolf.

  12. Smashville says:

    What was the product he ordered? What was the product on the packaging slip? Was the address on the packing slip someone else’s address? Why did he pay so much for shipping? Who did he attempt to contact to resolve the issue before contacting Consumerist?

    Why is this tagged as an Amazon issue when TigerDirect owns CompUSA and all of their product pages indicate that the items are shipped and sold by CompUSA?

  13. zandar says:

    pack it up and send it back?

  14. cardigan says:

    Slw nws dy? (I can disemvowel myself, thank you very much.)

    I think the OP needs to do something, anything before he complains to Consumerist. Amazon sent you a box with nothing in it; so, logically, you should get into contact with Amazon! Show them your receipt, along with the incorrect packing slip, and it should be obvious that a serious error has occurred.

    If that fails, then contact Consumerist.

  15. tiffisawesome says:

    FYI – Tiger Direct DOES NOT own Comp USA. They are sister companies under the very large Syx umbrella. If you have a problem with a mis-ship from Amazon, you should follow the information that came with the product. Literally thousands of orders go in and out of one warehouse everyday. If you called, and they told you to “shove it” then, please complain. Otherwise, knock it off. Honestly.

  16. AngryK9 says:

    Could have been stolen by the carrier. DHL, UPS, Fed Ex, Ceva…they all have their problems with unscrupulous employees who like to replace the contents of boxes with emptiness.

    • tbax929 says:

      I’ve had mail opened and taken from it’s packaging. I was having a problem with Netflix envelopes coming to my house already opened as well.

  17. thisistobehelpful says:

    Emperor’s new ipod.

  18. MikeVx says:

    Contacting the vendor first is a reasonable course of action.

    I am in the process of dealing with an order mix-up from an Amazon dealer. I ordered a DVD set, and when it arrived, it was not the correct set. It was from the same series, but not the one I wanted. The dealer had already sent me a note to alert me the shipment was coming. I described the situation, which was obviously a label-crossing error, and was told to send the incorrect item back. I did so.

    After waiting two weeks to see if the other party would return their wrong item, the dealer gave up and offered a refund or she would locate another of that disc set and send it to me. I’m currently waiting to see if she can get another one. If she can’t, I’ll get a refund.

    A bit involved, but I always contact the sender first when something goes wrong.

    • Gruppa says:

      I just went through a delivery problem with FedEx. I ordered an item from woot a few weeks ago and recently looked up the tracking info to see where it was, only to find out it had been marked delivered. I have ordered several dozen items from woot over the years, all shipped via various methods and have had no problems except for this time. I contacted FedEx, who started an inquiry. They sent the driver back to my house and he said he delivered it in the afternoon, except the tracking info said it was at 10:30am. Whatever, but I told woot about it and they promptly credited my card and took the matter up with FedEx.

  19. emsbear says:

    I agree with some of the other posters….Why is this on here?

    Too many people are either forgetting or are too lazy to figure things out for themselves. There is next to no information in the OP letter and instead of email Consumerist, they should have contacted Amazon and the seller first. Amazon is usually pretty good at fixing things when they go wrong. If this was a “don’t let this happen to you” post then fine, how did it turn out? Consumerist should be called in once you have exhausted normal, tried and true ways of dealing with these issues and it’s your last resort….not your first.

  20. gopena says:

    “CompUSA’s store on Amazon.”
    Wait. CompUSA, A store with a dedicated, in-house, Tigerdirect based website also has an amazon store?

    Scam, scam, scam.

    • coren says:

      Tiger Direct has a store on amazon too I think. So do other retailers with web presences (toys r us has one I think). Amazon is sort of THE online retailer and is more trusted than other places, so other stores will bank on that reputation.

  21. rdclark says:

    Oh, no, somebody made a mistake. Send a film crew.

    So what happened when he contacted the vendor? Did the item get shipped overnight immediately? Did they give him a gift certificate? Or did they give him a hard time?

    Answer those questions and it’s a story. This is not a story yet. This is an alert that there might be a story some time in the future. Let’s see Consumerist post a headline that says “CompUSA fixes problem, satisfies customer” assuming that happens.

  22. dg says:

    Amazon will fix it. Although, if they have a CrapUSA store, they could be getting telepathically taken over by those scum… Those stores were worthless, I was soooooo happy when they went out of business….

  23. LLCisyouandme says:

    Why do so many people here simply assume the OP did nothing but send his complaint off to Consumerist? I find it incredible that people will instantly assume something (unstated) that does not follow common sense, simply to validate their complaint that someone else is not following common sense. Agreed that the original posting would be more informative and perhaps entertaining if a resolution was included, but so what? $21.49 shipping implies something fairly substantial, it would have been nice to know what it was, or even just its real shipping weight.