Wait On Line To Show Your Costco Receipt Or You Will Be Assaulted

Let’s say you’re in a rush after buying a fan at Costco. You look past the line packed with people and carts and spy a lone employee standing by the exit. Do you walk over and show your receipt? What’s the worst that could happen? Let’s ask Reader Shay.

On June 23, 2010 at the [redacted] Costco Center at around 11am I made a quick stop in to return a couple items and to pick a fan. Both the returns process and the checkout went wonderfully as usual. It only took me 2 minutes to get in line and pay for the one item I had.

However when I reached the exit door there was a line of 8 people with baskets of stuff waiting to get out the door. So I went to the other door which does have exit illuminated above it and showed the lady standing there my receipt and one item. She shook her head at me and pointed at the line. When I started to walk out the exit anyways she grabbed a hold of my arm and told me to go to the other line. I told her that I was already running late and the line was moving very slowly, so I continued out the exit. At this point her hand slipped off of my arm and she grabbed a hold of my purse. The first time I politely asked her to let go of me, to which she promptly ignored me. So I continued to walk out the door as she still held onto my purse, eventually grabbing onto it with a second hand and began tugging it. I finally started yelling at her to let go of me when we were in front of the exit area (directly center to both entrances). Even after people started stopping and staring at us, She continued to tug on my purse and would not let go no matter how loud I yelled. She finally let go when I knocked her hands off of my purse with pretty reasonable force.

I was honestly pretty shaken up over this. I really couldn’t believe someone would do this in a public place especially an employee of that store. I sat in my car for about 5 minutes and calmed down. Then I had to find the number for Costco, because no where on my receipt does it list a phone number. I finally got a hold of the stores assistant manger and explained what had happened. He was polite and apologetic and end up meeting me in front of the store so I could point out who had done this to me. He said that he would speak with this Employee and that the Store Manger would call me when he came in.

True to his word the store manger did give me a call a few hours later. He once again apologized for the situation. I explained to what had happened and he confirmed that the statement that the employee had to fill out stated exactly what I had told him.

I have also mailed a letter to the regional manger letting him know exactly what happen as well. This should have never happen to me and I will continue writing to members of Costco Management, to ensure that this doesn’t happen to anyone else. There should be a Zero Tolerance Policy for this type of employee behavior.

The lone employee may not have been a loss prevention officer, but that doesn’t excuse her from using common sense. Still, was Shay wrong for trying to cut the line? Should Costco do anything else? Let us know in the comments.

Comments

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  1. daninjax says:

    gotta be honest, you shouldn’t have cut the line.

    Granted, they should have had another person there to check receipts–but why should you get special treatment? I bet everyone would have liked the line to move quicker.

    • colinjay says:

      That is insane. Cutting the line? This isn’t a line to check out, it’s a line to get the hell out of the door. The mentality of some of you here boggles the mind. There is no way in hell that I will ever blindly queue up in line to leave a store AFTER I purchased something. I don’t care if it’s in the membership agreement or not, I’m leaving. And if someone lays a hand on me… that is unacceptable UNLESS they saw you shoplift and had a legitimate reason to detain you.

      • Theodore the Proud says:

        You agree to the receipt check when you buy a CostCo membership.

        • phrekyos says:

          You don’t (can’t?) agree to be assaulted if you change your mind about agreeing to their silly receipt checks.

          • Theodore the Proud says:

            I would say if you change your mind, you can’t leave with the purchase since you’re opting out of the membership agreement. If her defense was that she changed her mind about agreeing to the receipt check in the membership agreement she had previously agreed with – then why didn’t she return her items and ask for a refund on her membership before trying to leave?

            • pdj79 says:

              Don’t be obtuse. She wasn’t opting out of the membership agreement. She decided there was someone who appeared to be just as ably qualified as the person at the exit to verify her receipt for her (and before you say anything about loss prevention having to verify the receipt, I seriously doubt the 80+ year old man verifying receipts at my Costco is a member of loss preventions…especially when his oxygen tank is usually within 10 feet of him).

              She showed the receipt (which is honoring the agreement) and that person chose to ignore it and told her to go back to the line. Eff that. I showed you, you saw I had one item that matched the one item on the receipt, the agreement has been met, I’m outta here. Now, you lay a hand on me, don’t be shocked if my fist connects with your face.

              • coren says:

                No, the agreement is not “show the receipt to whoever you want as long as they work for Costco” or else we’d all just show them to checkers (who see them when they hand it to you) and there’d be no point in having that part of the agreement.

              • Theodore the Proud says:

                Don’t be obtuse? Nice, swine.

                Look at what the person I was replying to said: “You don’t (can’t?) agree to be assaulted if you change your mind about agreeing to their silly receipt checks.”

                He was implying that she has changed her mind on agreeing to the terms of the membership, hence my reply.

                Stuff it scumbag.

        • sykl0ps says:

          You also agree that they can terminate theat membership. Not detain and assault you.

      • [MG]LooseCannon says:

        You sign an agreement that says you will wait in line to leave the store when you buy a Costco (or Sam’s or BJ’s) membership. If you don’t want to do it, then don’t buy a membership and shop elsewhere. If you do buy a membership and therefore agree to it, then don’t be a douche and try and bolt the line.

        • Awesome McAwesomeness says:

          The agreement doesn’t say anything about letting someone assault you. The crime is far, far less serious than the punishment. She showed her receipt per her user agreement.

          • coren says:

            To someone who didn’t check it (because they weren’t) who told her to go get in the receipt checking line. I don’t think that the commenter you replied to is defending the employee’s physical altercation (nor am I) but the fact that said altercation occurred doesn’t mean Shay was in the right to begin with.

            • dggriffi says:

              But sh is in the right if every sense. She has an irrevocable right to walk out that door with here goods if she purchased them. Costco, in turn, only has a right to cancel her membership or ban her from the store. She was within her rights.

          • ghostberry says:

            Can we stop using the term assault in regards to this article like the woman was given a flying tackle, and then dragged screaming to the back of the line by her hair? She had her purse grabbed for being a moron and trying to run out of the store, past the line, with a big box that she could have filled with expensive things (such as kitchen knives).

            Not a lot of loss prevention people on this board today i guess.

            • Duke_Newcombe-Making children and adults as fat as pigs says:

              In many states in the union (obviously not yours, perhaps), the mere fact that physical contact was made (grabbing an arm, restraining with a purse strap), no matter how much or little injury is sustained, where a reasonable person knows or should know they could cause injury, is assault (or in my state, battery, which is a successful assault).

              I’m thinking that word doesn’t mean what you think it means.

      • DanRydell says:

        The mentality of some of you here boggles the mind. Who agrees to do something and then refuses to do it? That disgusts me. My word is gold. When I say I will do something, I do it. Anyone who does not feel the same way is sub-human in my opinion. Worthless trash, lower than sewer rats. Disgusting.

        • Groanan says:

          Your word is gold? Let me give you a hypothetical then:

          A man loans you his knife, he says “here, I will let you borrow my knife, but when I come to ask for it later you must give it to me no questions asked.”

          You agree, you give him your word.

          A week later he comes to you and says that his wife and children are disobedient, and that he wants his knife back so that he can cut them from ear to ear.

          Would you give him his knife? You did give him your word didn’t you?

          In the real world, the one where businesses and people break contracts all the time, a contract is entered with the intent for it to be fulfilled (or else some remedy if not)(if there is no intent, there is no meeting of the minds and there is no contract). In the real world, circumstances and events change, and there becomes times when it is smarter not to fulfill the contract; to willfully breach.

          These willful breaches are good for us as a whole because people choose not to fulfill contracts because it is uneconomical for them to do so; when the exchange of goods is not valued correctly. When goods are valued and exchanged at the correct rates, we have a more efficient commerce system.

          The contract should have remedies in case of breach, and the party who wants the contract performed can seek those remedies. These remedies are bargained for, and perhaps effected the transaction sale, and sorta act like insurance.

          Shay was in a hurry (until this changed her priorities). Should she have to keep her word to go through an empty ceremony even though it would cost her to be late? To whose benefit would waiting in line serve? Keep in mind that she did not steal anything, and that the sale was already completed with all the records in Cosco’s database.

          If you wanted to talk about doing what’s right, I have a hard time following your belief that what is right is “keeping your promises no matter what.”

          • coren says:

            …you uh. Just compared being in a rush to Costco to preventing murder. I think these are slightly different. (and for the record, I’m not going to borrow someone’s knife, especially under such conditions – plus who walks up to you and says “HEY LEMME LOAN YOU A KNIFE DUDE”. I get what you’re going for, but hey. I’d also warn the wife and kids and call 911 in such a case, but regardless).

            If Shay had so little time as that ten minutes at Costco (two returns, getting a fan, checking out, getting out of the store, give or take a couple minutes) is going to take up too much time in her busy schedule, perhaps waiting would be in order.

            • Groanan says:

              I was not comparing murder to walking out without showing your receipt, I was just stating that keeping all promises is bad policy.

              There should always be a weighing done by the party meant to perform.

              Even if we give Shay’s desire to leave early the weight of a feather, how can it not outweigh Costco’s desire to have her go from the employee in the front to another employee after she has already had her goods counted and paid for?

              The receipt checker is only going to count and then mark the receipt with a highlighter. They might not even count the items, they may just glance and then mark the receipt. By getting in line, everyone behind her in line has to wait longer, and the person marking receipts has to go through the motion one more time than otherwise.

            • dggriffi says:

              You seem to consistently miss the more important point that physical detention is assault in this case, regardless of store policy or previous agreement. There is nothing in the agreement that says “if you break this agreement, a store employee gets to assault you”

    • waffles says:

      I don’t see this as expecting special treatment. I see it as the OP noticed someone that everyone else in line could have noticed and chose not to go see in order to leave the store.

      • Cache22 says:

        I am pretty certain that the person she went to was not a receipt checker, but instead likely the person directing people coming into the store. So it wasn’t a matter of her noticing someone else to check receipts before anyone else, it was still trying to bypass the line. Now, whether or not the employee should have just checked the receipt and let her pass is another issue (definitely should not have tried to keep her from leaving regardless). I usually shop at Costco every 2 weeks or so, and it is pretty busy, and there is no way the person greeting incoming customers would have time to attempt to help check receipts. (I am not trying to defend the employee, who should be disciplined, however based on the information in the OP it seems the customer has an inflated sense of entitlement over *other customers* and is not without fault.

    • Clyde Barrow says:

      Same way it does not justify her being man-handled either. This has got to stop because treating customer’s (people) like it is out of line and should not be tolerated and she showed her receipt. And so what if she got into another line; sometimes people are busy and she patronized Costco, that is reason enough to be treated with respect. Businesses today have this attitude as though they’re doing us a favor when we patronize them. Wrong! We do them a favor by spending our money at their business.
      I’ve been in these so-called lines at Costco and these folks checking the receipts sometimes act as though they’re at a family reunion talking about “whatever and whomever”. It should only take 5-10 seconds max to look over a receipt and get to the next customer.

      • Crass says:

        “Businesses today have this attitude as though they’re doing us a favor when we patronize them.”

        Well in Costco’s defense you have to pay to be a member and have to abide by their rules. Just because you spent money there doesn’t mean your entitled to not follow the rules. Granted I’ve never had to wait more than 30 seconds to get my kart check at my local costco, and it gets exetremely busy on weekends.

        • CreekDog says:

          Yes, and they don’t have the right of assault and battery in order to enforce their rules.

          Customers are permitted to exit the property and they may not be held hostage (that is not permitted to leave) without being placed under arrest. They did not do so, they simply assaulted her.

          If they had a problem with her leaving, they could have called the police, sued her, cancelled her membership –but all civil actions unless she was actually doing something illegal or threatening which required force to prevent.

          Don’t listen to people on this board who comment constantly that if you are on private property that people can do anything they want to you if you violate the rules of that property. Clearly, anyone saying that knows nothing about the laws here and is probably referring to what is legal in Saudi Arabia that they also think is how the US works.

      • megafly says:

        If you dont’ like it, DON’T SHOP THERE. Who died and made you master of the Costco?

    • MMD says:

      But she went out a door marked exit. How is that cutting the line?

      • coren says:

        This door was likely the entrance, and only marked as such for emergency purposes. Given her description and about six costcos I’ve been to, the layout fits just right for that.

      • backinpgh says:

        Sounds like she’s talking about an emergency exit sign. They have those in the back of the store too — doesn’t mean you are actually permitted to exit from them unless there’s an emergency.

      • Audiyoda28 says:

        By code every entrance/exit needs to be marked with a EXIT marker for public safety. Emergency exits are marked Emergency Exit Only again by code.

        The OP cut in line plain and simple – this doesn’t excuse the employee’s behavior, but the OP needs to take ownership of her actions to put herself in front of the other Costco shoppers playing by the rules.

        • Difdi says:

          And yet, the OP DID play by the rules. She showed her receipt to a Costco employee, and left with her property.

          • coren says:

            It’s a specific employee, not whichever one I feel like.

          • dyzlexiK says:

            Whats that? Police have to respond to 911 calls? Well, I guess ill refer it to the police 400 miles away from your house. I mean, it just has to be a police officer. Any police officer will do right?

            Im all for following statements closely, but implying that you can show any employee no matter where they work in the store is just plain silly. Show the forklift driver! Oh, show an employee who works there who isnt even working that day! Hooray, semantics!

          • Randell says:

            SHOW AND INSPECT. Reading is fundamental

        • MMD says:

          Not plain and simple.

          Unless it’s marked for emergencies only, employees only, etc., an exit is an exit and any customer has a right to leave by it. Costco doesn’t get to redefine what “exit” means.

          • coren says:

            The right to leave…once they show their receipt. The employee was way overboard, but Shay agreed to wait to have her receipt checked, no matter how much of a hurry she’s in.

            • Groanan says:

              You always have the right to leave, Cosco has no power to detain persons other than shoplifters.

              If Cosco wants to make the receipt line required to purchase goods, they should do the receipt checking before the goods are sold to the customer.

              Perhaps they could have a ringer at the checkout line who just rings you up and gives you an inventory sheet, and then you pay at the front after someone checks the inventory sheet again.

              Once the goods are sold to you, and you have a receipt, the sales transaction is over.
              They cannot take your goods away from you unless they take you to court and a judge orders it.

              • coren says:

                No one is saying they can take your stuff away, and ringing everything up twice is needlessly time consuming and tedious. The unbearable line she had to wait in would have taken two minutes or less. If receipt checking is so annoying to her, she has the option of shopping somewhere that doesn’t make you sign an agreement that you will submit to it.

                • Groanan says:

                  Once she buys the goods, she owns them and Cosco has no right to detain her inside their store.

                  You are suggesting that she should not purchase goods from Cosco if she doesn’t want to follow all of the Cosco rules. If Cosco agreed with you they would revoke her membership; from the story above if seems that Cosco wants her business.

                  • Shadowfax says:

                    Bull. You have no idea what you’re talking about. What you say is true in any normal store. But Costco is a membership store and you *sign a contract* when you get a membership that says they can check your receipt and any bags you have on you as you enter or leave the store. They have an absolute legal right to subject you to a search after you buy things. It’s in the contract that you signed.

                    • dggriffi says:

                      they have no legal right. You are bound by contract, not by law. Its completely voluntary and if she breaks the contract, Costco ONLY has the right to revoke her membership.

                  • coren says:

                    Well, yeah, this is a PR nightmare waiting to happen – of course they’re not gonna revoke her membership *now*

                • dggriffi says:

                  actually, she has the option of walking out as well. If she does, costco then has the option to cancel her membership. She is not legally bound.

                  • coren says:

                    Yeah, but that’s also a bit dishonest. If you don’t intend to abide by a contract, instead of doing so anyway then violating it, just don’t enter into it.

              • Whiskey212 says:

                They should check the receipt before they sell the goods, are you f***ing serious?! How the hell do they check something that is, by definition, is generated AFTER a sale, before said sale happens?

    • jamesmusik says:

      Sure, cutting in line is bad, but it doesn’t really excuse assault and battery.

    • d0x360 says:

      True the employee acted insane but what makes you more important than everyone else? Do you think you are the only one that might be in a rush and not only rules but common courtesy don’t apply to you? I shop at costco. Each person in line probably takes 30 seconds to get their receipt checked. People like you drive me crazy.

    • Difdi says:

      Costco requires that you display your receipt for an employee to inspect before exiting the store. The OP did so. That satisfies her contractual obligation to Costco. Once that is done, she has zero obligation to show her receipt to anyone.

      She was in a hurry, but kept her promise to Costco, then did what she had every right to do. And the Costco employee committed a crime.

      • coren says:

        If I could show my receipt to just any employee I felt like, what’s to stop me from showing my checker then walking out? That’s what you just suggested – show an employee before you leave, whether or not they’re checking receipts. Maybe I’ll show a janitor next time I’m in!

      • partofme says:

        coren raises an interesting objection, but you have an interesting defense. What is the exact phrase of the Costco agreement? I don’t have a Costco membership, so I don’t know or have access to it. Do they say, “You agree to furnish a receipt upon request when exiting the store.”? If so, why would you wait in any line? Just walk out. If they stop you and ask, show. They would have no right to put you in a line, only a right to ask. And if you furnish at that moment, everyone is good. Except, of course, the other sheeple who are hanging out in line.

        • coren says:

          I think that wording is closest. I don’t have the membership, my folks do (and are kind enough to invite me along when they go shopping so I can take advantage) and it’s been a while since I’ve read it.

          I think the reason for the line is, that employee is going to ask *everyone* who leaves for their receipt, and it’s going to cause a log jam if I’m getting mine checked, then Amy goes around me and he stops her, then Bob tries to go around us both and is asked too. The line is just for convenience, and doesn’t take more than 20 seconds or so per person, fi that.

          • partofme says:

            Now we’re getting somewhere. And I found that they have the membership agreement online. It says (page 15) “Costco reserves the right to inspect any container, backpack, briefcase, etc., upon entering or leaving the warehouse.” and “To ensure all members are correctly charged for the merchandise purchased, all receipts and merchandise will be inspected as you leave the warehouse.” At the very least, we can stop overusing the argument that you’re required to show it to a specific person. That is not specified. However, questions of how many times one or multiple people can ask to inspect your merchandise, or whether the obligation is on you to wait or on them to furnish adequate personnel are still open to discussion. Obviously, the debate on whether assault is allowed, is closed.

            • coren says:

              Oh definitely. But offering it to be inspected to someone who does not inspect it (even if it is just a fan) shouldn’t fulfill that obligation. I think.

    • ghostberry says:

      Yes i`d love to have seen this, but in the checkout lines at a grocery store. The customers themselves would have torn you limb from limb. Any votes for renaming the site “thetitilist”?

    • Pax says:

      Screw that, there shouldn’t BE a line, to begin with.

      Receipt-checkers are an insult to the customer – because they are an accusation that you are probably a THIEF.

      • coren says:

        And you agree to be accused when you sign the agreement that allows you to shop at Costco. If you dislike this, do not pay for the privilege and do not shop at Costco.

        If it were Walmart or Best Buy or anywhere else where you didn’t sign something that says you agree to that, then I’d be with you…but this is a store where you sign away no receipt checking.

        • kc2idf says:

          If you are going to require it, I don’t find it unreasonable to require back at you that you have enough capacity at the door to handle the flow.

          When I am in a hurry, I have been known to leave things at the front aisle of the store if the checkout lines are not moving fast enough. Once checked out, however, the picture changes, and you had god-damned better get me out of the store expeditiously, contract or not.

          • XTC46 says:

            Perhaps you should manage your time better and realize that the world doesn’t revolve around you. 8 people i line at the receipt check is about a 3-4 minute wait. The OP sat in their car for longer than that to calm down after the incident. Seems like someone was being penny wise and pound foolish with their time.

            • KittensRCute! says:

              exactly!!

            • Wei says:

              This

            • megafly says:

              I want to “Digg” or “upvote” this comment!!

            • Azagthoth says:

              Bingo

            • FerretGirl says:

              Well I think that if she knew she was going to be assaulted by the clerk and therefore spend 15 minutes between calming down in her car, finding the phone number and talking to the store manager she probably would have gone to the longer line. However, it seems to me that she looked, saw another clerk (how was she supposed to know this clerk wasn’t a receipt checker?) and went to that clerk to show the receipt and leave. I don’t think that’s an unreasonable assumption.

              • coren says:

                Not at all. Leaving anyway when the person tells you to get in line is unreasonable.

              • PerpetualStudent says:

                how was she supposed to know this clerk wasn’t a receipt checker?

                The receipt checkers are at the exit. She specifically says she went to the exit – saw there was a line for people and didn’t want to wait. She approached the employee in question and that employee indicated she had to go back to the line.

                This employee was not checking receipts, was not at the exit, and indicated that she had to get in line.

                OP should have got in line – Employee should have kept their hands to theirselves.

          • Doughbuy says:

            Well, then talk with your money and don’t shop there. If I’m in a hurry, then I run to the local grocery store and breeze through self check-out. When I’m stocking up for the giant picnic, I make a plan and go to Sam’s.

            You can expect all you want, but when you don’t get it, don’t start crying.

        • Pax says:

          I agree no such thing.

          There’s a REASON I won’t get a CostCo membership: I refuse to do business with people who insist on treating me like a thieving lowlife.

          • Ichabod says:

            PWT Teabaggers always feel that way.

          • guspaz says:

            It’s kind of ironic, then, that Costco is well regarded as having the most liberal return policy of any retailer. They used to even let you return products that you bought from their competitors. Kind of the opposite of treating you like a thief, eh?

          • coren says:

            …so you don’t get a membership, just like what I said to begin with. I never said you had agreed to be accused, just that you (the general you) did agree to such if/when you signed their agreement.

        • Zen says:

          Not all shoppers at Costco have signed an agreement with Costco (e.g. at least in Ohio, you can buy beer in members only stores without a membership).

          Even those that have signed an agreement can repudiate it at any time.

          • coren says:

            That’s fine – but that’s certainly not what happened here (and she wasn’t buying beer, but a fan, so that exception wouldn’t apply either). If she wanted to leave that contract, she should have surrendered her membership. It’s quite obvious that at the time of these events she had no intention of doing that.

      • PupJet says:

        And you have actually shopped at a place that has a high loss rate, right? Costcos are HUGE and the loss is probably greater than most people would think. Just because you feel that they think your a thief, is probably because you are. Look at it from the business perspective:

        Assessment 1:

        1. Person enters store
        2. Person pays for items
        3. Person leaves store
        –Risk: Person probably took something without paying for it

        The other side of the coin:

        Assessment 2:

        1. Person enters store
        2. Person pays for items
        3. Person shows receipt to verify payment of items
        4. Person leaves store
        — Risk: Little to none unless the receipt checker is blind as a bat.

        There is no real qualms as to why a lot of stores are employing receipt checkers, but if you can’t figure it out: LOSS PREVENTION.

        So next time you go into a store and are asked to show that little piece of paper, unless it states in the ‘contract agreement’, then you don’t have to, but don’t be surprised of their response if you don’t.

    • DrXym says:

      Gotta be honest, any reasonable store wouldn’t require you to queue again to show the receipt you just got in the first place. It’s insulting, invades privacy and is largely unnecessary when technology such as magnetic strips, tamper resistant packaging, rfids, security cameras etc. exist for this purpose.

      I believe people have no obligation to pass through a security check except as a courtesy to the store. If they refuse then the store should exercise common sense on what to do. Perhaps if the security guards weren’t so busy checking shopping bags they could be monitoring security cameras for suspicious activity.

      • coren says:

        I doubt they’re security guards, and you agree to be checked when you shop at costco – if you don’t like it you’re free to not shop there of course.

      • Randell says:

        Except you joined Costco, a PRIVATE shopping club. She made the decision to shop there by the rules spelled out. Shay was late, yet had time to go to Costco? It is her obligation to follow the rules she agreed to when signing up to become a member.

        • dcaslin says:

          I’m not the customer technically did anything wrong. This is from the Costco welcome brochure:

          Accurate Receipts At the warehouse exit, you will
          be asked to show your receipt. This practice is a double
          check to ensure that the items purchased have been
          processed correctly by our cashiers. This is our most effective
          method of maintaining accuracy in inventory control. It’s
          also a good way to see that our members have been charged
          properly for their purchases.

          She walked to the an exit and showed her receipt, which is true to that statement. The employee DEFINITELY assaulted her, no shopping club has a stipulation saying “or we’ll physically detain you at the exit”. So in the end, customer is kind of a jerk, but probably within her rights and employee broke the law. In Costco’s defense it sounds like they aren’t arguing any of those points.

          • coren says:

            Actually the membership agreement says that it will be inspected (much like your thing says “they will ask”) Showing it to someone who isn’t checking/asking doesn’t fulfill that obligation.

          • PerpetualStudent says:

            She walked to the an exit and showed her receipt, which is true to that statement.

            No, she bypassed the exit because there was a line and went to the other door – which was probably the entrance (based our local costcos and everyone I can remember going to).

            The exit sign she talks about in the letter is most likely one of the illuminated exit signs that public places are required to have at every access point in order to show people where they can exit the building in case of an emergency. Its not a store exit – the employee indicated this before the “unpleasantness”.

            OP did not follow store policy – which they are allowed to set and members have agreed to. Regardless of the policy, the employee should not have touched her.

      • LadySiren is murdering her kids with HFCS and processed cheese says:

        Can I offer some insight as to why they check receipts? Now, let me start off by saying it’s about time they did away with this practice, but here’s why the system was put in place, to the best of my knowledge.

        While still in college, I worked for Costco as seasonal help. Back then, we didn’t have the fancy-dancy scanners; you had a team that worked the register. One was the person ringing the other was a “caller”. The caller would call each item number out for the cashier, who would then key it into the register so the item was rung up as part of the purchase. When the customer had paid and went to exit the store, the checkers at the doorway would double-check the actual items in the cart / on the flatbed against what was shown on the receipt.

        It wasn’t a rare occurrence to have something missing from the receipt because either the caller missed it or the cashier didn’t input the item number correctly. I once had a cashier miss an entire set of chairs (the kind you see in a meeting room), but luckily, ol’ eagle eyes at the door saw the mistake.

        So there’s actually a logical reason that the system was put into place but I still think it’s time to do away with it.

        • YOXIM says:

          Didn’t they have bar codes when you worked there? : )

          • LadySiren is murdering her kids with HFCS and processed cheese says:

            They had UPC codes but no scanners at the registers. The numbering / call system was how the items got put into the register for each order. I never understood why they didn’t have scanners; at least they’re added them now.

        • Puddy Tat says:

          Lady,

          Sorry but the real reason isn’t to catch mistakes by people working the register it’s to prevent theft plain and simple!

          And once I pay for these items they become my property now usually I will just show a receipt but when I am in a hurry I tell them no thank you and keep walking out the door.

          Randell, just because you shop at a club type of market doesn’t mean you give up your rights to illegal search or detainment!

          Take care,
          Tat

          • coren says:

            If you sign an agreement to do something, you should do so – if you don’t intend to follow through, don’t shop somewhere that requires that as a condition of shopping there.

          • LadySiren is murdering her kids with HFCS and processed cheese says:

            You’re correct on that, Tat, but it also did give Costco another chance to make sure that we didn’t miss getting an item rung up (like the chairs). Personally, I think it’s time to do away with the receipt checks but that’s just me.

          • Bunnies Attack! says:

            First, I’ve personally seen multiple times where a receipt checker finds out that a customer was overcharged (one time it was 5 bottles of wine instead of 4) and sent them back for a refund. I’ve also seen times where the receipt checker found items that weren’t paid for (like before, charged for 3 of something instead of 4). Even with scanners its easy for the cashier to miss an item or to double scan by accident.

            Second, its part of your membership agreement to show your receipt at the door therefore yes, you actually did give up the right to skip it when you signed up.

    • sonneillon says:

      In the end. The lady was a bitch for line jumping, but she didn’t break the law. The employee broke the law by assaulting her. The lady didn’t even break her costco agreement because she showed the receipt to an employee. Really any employee is a representative of Costco, even the Janitor.

      In the end the employee broke the law and likely company policy she will probably be fired because of it. At her next position hopefully she learns to keep her hands to herself.

      I wish there was a legal or contractual ramification against the OP, but there isn’t.

      • coren says:

        I think there are, in that her membership with Costco could be terminated. Given the circumstances, this is not likely to happen for what I think are obvious reasons.

    • enad58 says:

      SHE. HAD. ONE. ITEM.

    • JennQPublic says:

      Exactly. The employee’s (admittedly) horrible behavior doesn’t excuse the OP acting like a douche. I’m not saying the OP deserved it…

      Okay, nevermind, I AM saying the OP deserved it. She just didn’t think an employee would have the cojonoes to actually do it.

      For every retail employee who has ever had to deal with a customer who was sure the rules apply to everyone but them, I cheer this (obnoxious and possible unstable) Costco employee.

    • lyllydd says:

      Er, Daninjax, she didn’t ask for any special treatment. She tried to leave by way of a door marked Exit. She even showed her receipt to an employee like a normal person.
      Since when does trying to leave a store constitute “special treatment”?

      The employee would be guilty of a misdemeanor assault, if nothing else. Yes, it is against the law. There’s also a possible attempted theft, since she grabbed the lady’s purse. What you have is a mugger working as a greeter. This ain’t legal.

  2. waffles says:

    This is a bit crazy. I won’t give Costco any crap for checking receipts since you have to pay to shop there. But I will give them (or more specifically this employee) crap for being out in the store and appearing to be working but refusing to do anything.

    No matter what, grabbing onto a purse like that just shouldn’t happen.

    • YdoUthinkURright says:

      Disagree…what’s the point of the receipt line then?

      To the originator of the letter…Like the person above mentioned, you have to pay to shop there so you should follow the rules that everyone else was following. What I can’t really stand is the person that uses ” I was already late so I..”. Who’s fault is that your late anyway?! Try leaving on time.

      • sagodjur says:

        Why wouldn’t an employee who is standing around doing nothing be able to verify the woman’s receipt? Most receipt checkers I encounter at Costco barely glance at your receipt or your cart before they slash at the receipt with a marker because they’re trying to finish their story to the coworker they’ve been talking to. Not to mention the customer only had one item. If it was an issue of following rules, then the employee could have told the customer that they would check the receipt this time but the customer needs to wait in line the next time. Even better, the employee could have been proactive and seen that the line was growing too long and called up someone to assist with the line. I’ve worked too many years in retail and customer service to believe that everyone in the store was doing their job properly if the line to leave is eight people deep. Someone wasn’t paying attention.

        And to play devil’s advocate about the late thing: you’re assuming she didn’t leave on time. You’ve never experienced unforeseen circumstances? Maybe she planned properly and even left early but traffic accidents or detours or larger crowds than usual or something caused her activities to take longer than she could normally expect. I wouldn’t expect buying one item at Costco to take forever (though I’ve always said they need a 5 items or less line…)

        • coren says:

          She’s not trained to
          She was the entrance checker
          She was on break

          Just three reasons off the top of my head, could have been any, or some combination of these, or something else equally valid

          • MMD says:

            “It’s not my job” is absolutely not a valid reason. If it requires that much training to check a receipt at Costco (and that’s a big “if” since they barely glance at mine), then Costco needs to train all door-based employees.

            If the door was marked exit, the OP had every right to leave through it, line or no line.

            • coren says:

              There are doors marked exit in many establishments that are not intended to be exited out of. Many of these set of alarms (in Costco obviously this isn’t going to be the case). It’s not the business’s intent you exit out those doors.

              • Genocidicbunny says:

                I believe the OP meant the entrance doorway. The exit and entrance doors are right next to each other, and usually somewhat separated. I have not seen a Costco with one of the “Alarm will sound if you use this door” emergency exits anywhere near the entrance/exit.

                • coren says:

                  Yeah it was pretty clearly the entrance (at least to me) which means the person she showed was the membership checker more than likely

                  • Mr. TheShack says:

                    I see from a lot of your posts that you are a very in-the-box, love-the-system, willfully-ignorant type. Some of us see circumstances and see how simple solutions and policy revisions can make things more effecient. Just because Costco doesn’t want to make a convenient check out system for those of us in a hurry, that isn’t my problem. They could easily remedy the problem. But fixing problems and hassels isn’t how corporations work. I work for a corporation, and if they even tried a little bit things would be much better.

                    Basically you just follow any rule, despite how circular, round-about, or silly it is. Some of us don’t respect inanity to your degree. Sorry.

            • SJPadbury says:

              You mean the fire code required sign that says exit over any doorway that could get you out of a burning building? So the OP could have walked out the fire door on the side of the building, setting off an alarm, and also been in the right?

              I’m usually not a fan of blaming the submitter, which seems to be a local passtime around here, but the only other option to waiting in line like everyone else was going to customer service and asking if they could get someone else checking because the line was excessively long from someone actually looking for once.

            • coren says:

              It is if she’s performing another job.

            • Mary says:

              And what if it was her first or second, or even fourth day and they hadn’t gotten to that part of the training yet? I work at a store with a lot of different departments. I clearly work at that store, I wear a uniform. But I cannot use the cash registers and I’ve worked there a month, because I wasn’t trained and I don’t have access. If a customer asks me for help outside my department, I probably can help them, because I was a customer of the store before I started working there. But I’ve received little if any training outside the small amount of square footage where I work, so if somebody asked me for help there’s a good chance I won’t know the answer.

              That said, the employee was still WAY out of line, and if it’s a training issue then Costco is still culpable in the end. But it’s entirely conceivable that she hadn’t been told the proper procedure and I don’t care how stupid, silly, or simple you think the task is, if you are an employee and you haven’t been trained in something, you shouldn’t be doing it. Period. I don’t care if it’s glancing at a receipt and swiping it with a marker. I don’t care if it’s scooping out a pound of chicken salad into a tub, or putting meat on a sandwich, or heating up a slice of pizza. If you haven’t been told how to do it properly by another employee you have no business doing something unsupervised.

          • Genocidicbunny says:

            Employees on break should not be in an area where they would have a reasonable chance of interacting with customers. If you’re taking a 10, 15 or a lunch, go to the break room or out back. If you’re hanging out in the store, don’t expect customers to know you’re on break.

            • coren says:

              I agree, but that doesn’t stop it from happening, nor, when she was told to go back in line, should shay have tried to leave regardless (not to excuse the employees actions, as they’re inexcusable)

          • Liam Kinkaid says:

            And yet she was trained to assault a customer?

            • coren says:

              No, obviously she’s in the wrong, but that doesn’t mean that employee was someone who was checking receipts.

          • Sarcastico says:

            How much “training” is needed to count items in a cart and see that they match the number of items on a receipt particularly if customer had one item and her receipt also showed one item?

      • LandruBek says:

        You disagree? What’s that mean — you think Assault is a permissible countermeasure when someone is breaking the Costco Rules?

        Also, in real life, sometimes people are late for important things. Then they have to hurry. It happens, and it’s stupid to pretend it doesn’t. The precious Costco Rules are not so holy that they can’t be bent occasionally when something genuinely urgent looms.

        • coren says:

          I think they disagree with the idea that she should just go because some other employee was around and caught a glimpse of her receipt.

  3. meltingcube says:

    I don’t understand the need to continue contacting other managers. From her statement she already contacted a manager at the specific store, and the manager appeared to handle the issue properly, and confirmed that it did happen. This is just a case of wanting 15 minutes of fame.

    Additionally, If I was her, and the employee was tugging on my wallet (guys view), I would have probably tackled them, called the police, and had them charged with attempted robbery.

    • Cyniconvention says:

      I probably would have done something similar, like pull away as far as I could, raise my leg, and kick the employee in the lower stomach.

    • common_sense84 says:

      15 minutes of fame? What?

      They are doing the non police way of handling this. Honestly, had the customer called the police on the spot, the police may have arrested the customer. Police will many times wrongly enforce store policy as law. It’s a risk. But in this case she has an admission from the store that they know who the employee is and they know it was wrong. Now she should contact the police and press charges. This will now be a slam dunk case because of costco’s letters.

    • Cicadymn says:

      Fact: OP is still mad about the event and doesn’t want to stop until that particular employee is fired.

      That’s the only reason she would continue this course of action.

  4. bhr says:

    I say fault is 50/50. The employee DEFINITELY overreacted, though I wouldn’t call it assault. That said, you agree to certain terms when joining costco, one of which is the at-door receipt check. You don’t agree to receipt check when the lines or short or you have time to spare, so you were unreasonable in trying to skip the line.

    Still though, no excuse for the employee to grab your bag and hold it. As for this “to ensure that this doesn’t happen to anyone else” crap. Don’t be so self righteous.

    BTE if you “knocked her hands off of my purse with pretty reasonable force” you probably were closer to assault, however justified, then she was

    • Megalomania says:

      Costco does not have the right to prevent you from leaving without checking your receipt, no matter what you signed. They do have the right to not let you back in the store if you don’t let them do it, however. Laws trump contracts, and you can’t sign away your right against false imprisonment.

      • maggiemerc says:

        The guy above made it pretty clear he felt the employee overreacted.
        That employee messed up, the OP messed up, Costco management seems to be the only folks who didn’t mess up. Don’t assault people, don’t cut lines, always be polite. Seems like good rules to live by.

        • MMD says:

          It’s not line cutting if she left through a door marked exit. There’s no reason for one long line if there are multiple exits.

          • coren says:

            Have you been to a Costco before? I ask, because if you have, you’re familiar with how their entrances and exits are laid out. The way this is done, there is an entrance and an exit right next to each other, both rather large openings. Sometimes there is a shelf of merchandise blocking a clear path between the two, other times not. I’ve seen both. Even though it’s purpose is an entrance, that also must be marked as an exit, in case of emergency – it’s fire code.

            I get what you’re saying, but emergency exits are also marked such – and in the costco i go to there’s one past the registers near the bathrooms – it’s marked exit, so she should be allowed to pop out that once she’s paid, right?

            • dggriffi says:

              unless there is municipal code against exiting through a fire exit when its not an emergency then yes, she is “allowed” as you put it.

              • bonzombiekitty says:

                “allowed”, yes. But that’s not the purpose of that door. There’s a single exit door which so people line up to get their receipts checked. You don’t get to circumvent that line in order to go out the door that’s intended for people coming into the store.

                The employee was correct in directing the OP back to the original line. That employee is likely the one checking membership cards as people walk in, not the one who is supposed to check receipts as people walk out. The employee went too far by attempting to use physical force to stop the OP from leaving. The employee should have called for security or something.

                There’s blame on both parts here. The OP for expecting different treatment from all the other customers (treatment which she agreed to), and the employee for attempting to use physical force.

                • dggriffi says:

                  while i reasonably agree with you, i also technically disagree. In total, the OP was being a douche, but the employee was a giant douche. technically, the employee fulfilled her agreement obligations and the employee committed a crime.

          • pecan 3.14159265 says:

            The line was not just to leave the premises; it was to get your receipt checked first. She tried to skirt the line by leaving before everyone else.

    • Peter Nincompoop says:

      The OP had every right to use force to remove somebody’s hands from her property. Once her arm was grabbed, she had just cause to use force.

      • stang9946 says:

        No she didnt, when she signed up at costco she consented to having purchases checked to reduce theft, cosco should go all randall on her and rip up her costco card for assaulting their employee.

        • Vivienne says:

          Actually Costco should fire the door employee for opening them up to assault litigation. Signing an agreement to let a door thug check your receipt does not also grant consent to be assaulted or to have your purse stolen from you.

          The person at the door could have screamed bloody murder if she wanted to, but as soon as she lays a hand on another person it is assault and the person being assaulted (in this case the customer) has every right to use whatever force is necessary to make the attack stop.

          Sure, the OP could have prevented all of this drama by waiting in the obscene line… but that does not justify her being assaulted by the door thug.

        • Peter Nincompoop says:

          So, assault and battery by Costco employees is a provision within the Costco contractual agreement for bypassing a receipt check? Upon further review, it’s not, so you fail both the reading comprehension and knowledge of basic civil liberties portion of your test.

        • PSUSkier says:

          Yes, because I’m sure there’s a clause in the Costco membership that allows an employee to physically grab and try to retain a customer. She had every right to slap that person silly.

        • tsukiotoshi says:

          Wrong. The employee committed assault. The OP had the right to use reasonable force to prevent further assault and remove herself safely from the situation. Now, had she come back and bitch slapped her or shanked or something, yes, she in turn would be guilty of assault.

      • fsnuffer says:

        The maximum penalty Costco can apply would be to terminate her membership for not following the agreed to terms of service. They do not have the right to assault a customer

    • uber_mensch says:

      You should do what comes naturally when confronted by individuals like this. Spit on them. It is the quickest way to unsettle them and cause confusion. Works wonders in a karate sparing match, for real.

    • Jennifer423 says:

      Putting your hands on a person without consent is the definition of assault. Deflecting one is not.

  5. bhr says:

    I say fault is 50/50. The employee DEFINITELY overreacted, though I wouldn’t call it assault. That said, you agree to certain terms when joining costco, one of which is the at-door receipt check. You don’t agree to receipt check when the lines or short or you have time to spare, so you were unreasonable in trying to skip the line.

    Still though, no excuse for the employee to grab your bag and hold it. As for this “to ensure that this doesn’t happen to anyone else” crap. Don’t be so self righteous.

    BTE if you “knocked her hands off of my purse with pretty reasonable force” you probably were closer to assault, however justified, then she was

    • evnmorlo says:

      Grabbing someone’s purse is clearly attempted larceny. Responding with assault and battery to larceny is generally justified.

      • frank64 says:

        The employee was not trying to steal the purse, so it was not attempted larceny.

        • Megalomania says:

          When the employee put her hands on the OP, that constituted battery. There was also a perceived threat by the employee’s actions, especially the purse grabbing, which is assault. You are allowed to protect yourself and your possessions with reasonable force, and clearly, attempting to remove someone’s grip on your body and property is not anywhere near where a sane judge would determine that line to be. Legally, there is no gray area, and the employee was the only one acting illegally.

    • KittensRCute! says:

      i have to agree. as a costco member what the OP tried to do, break the rules she agreed to “SHOW AND INSPECT” all purchases, cutting in line and delaying other people who had places to go. was WRONG, what the costco employee did was WRONG, but it wasnt assault no matter what the internet lawyers say. costco handled the situation almost 100% correctly. but i still think that the OP does NOT deserve to keep her costco membership. and costco should fire the employee and fire the cheating customer. problem solved!

  6. Fantoche_de_Chaussette says:

    Private companies asserting the right to search us and detain us: definitely a slippery slope we need to fight against, lest it become “the new normal.”

    Of course, I wonder how long until Costco and others jump on to the latest public corruption bandwagon: hiring uniformed “off-duty” police officers to serve as your security guards. Don’t want to show your receipt to the government police officer that the company has rented for the day: that’s a tazing.

    • Marlin says:

      I usually agree that you do not have to legally show your reciept. But with costco and sams its part of the agreement you signed when you paid for your membership.

      So wal-mart I just walk out and don;t show, but for costco I have to as I agreed to it already. If I don;t like it I cancel my membership.

      • uber_mensch says:

        I honestly would like someone to show me online the terms of agreement that state a receipt must be shown. I have looked on their site and found no reference to it other than a PDF stating that they will ask for it. No words about them saying that you must agree. Anyone?

    • Sheogorath says:

      The situation is a bit different with Costco. In order to get in, you have to sign up to be a member. In signing up, you agree to certain terms. This gives Costco the right to do pretty much whatever they want to you at the door, provided it conforms to the papers you signed. If you don’t like it, they can revoke your membership.

      However, actually detaining people, or attempting to as the case may be, is a no-no.

      • Difdi says:

        Absolutely, completely wrong. You CANNOT sign a contract that waives the law. This is why assisted suicide results in manslaughter or murder charges (depending on who pushes the button).

        The worst that Costco can do to someone who refuses to show their receipt is to cancel the offender’s membership, which is pretty much the limit of what any shopkeeper can do to someone who refuses a receipt check.

    • LandruBek says:

      Ah but tasing is so safe and probably very healthy for you! It’s like an intense all-over workout for all your skeletal muscles and your heart! Burns (literally) hundreds of calories! Plus you agreed to be tased when you signed the Cost-Club Membership Agreement, it was on page 74.

    • thehammer says:

      They already have under cover loss prevention people in the stores. As for “tazing” you, no they are not armed. They will hand you over to the police for the “tazing”.

  7. Marlin says:

    Sorry but the Costco lady was right. It is in the terms of your costco agreement that you allow them to see your reciept.

    Not only that but she jumped many others like her time is more valuable. I bet after all that the 8 people in front of her were already on there way why she thought she is better then others.

    I hope costco cancels her membership.

    • waffles says:

      The OP tried to show the receipt and the Costco employee wouldn’t look at it. I’d say Costco gave her a free pass to leave if they don’t want to see the receipt.

      • coren says:

        But that employee wasn’t checking them. Should I offer it to Joe the Janitor then leave if he doesn’t want to look?

    • pantheonoutcast says:

      Membership agreements cannot be enforced via physical means by some overzealous lady at the door.

      You’re wrong.

    • tsumeone says:

      I don’t think the agreement mentions anything about them refusing to look at your receipt via stubborn employee or unreasonably slow line.

      • GuyGuidoEyesSteveDaveâ„¢ says:

        How was it “unreasonable”? Because you don’t want to wait, it becomes unreasonable? If the checkout line had been longer, does she have the right to toss her money at the cashier and walk out?

    • Commenter24 says:

      Contractual rights can’t be enforced by physical force. At worst the lady was in breach of her contract with Costco and they have a right to terminate the contract and sue her for damages (if there are any). This is complete bullshit.

    • Archergal says:

      +1. Why was her time more valuable than that of the other folks in line?

      The employee will probably be fired too, btw.

      • LadyTL says:

        The employee should have called loss prevention not grabbed the OP if she didn’t want to get in trouble.

    • Sarcastico says:

      Op said she showed the employee her receipt. Employee should have let her go.

      • coren says:

        That employee doesn’t want to see her receipt and isn’t checking it. Should have let her go anyway, but also should have asked for her membership card to cancel it.

    • Difdi says:

      RTFA. The OP DID show her receipt to an employee at the door. The same employee that then assaulted her for leaving the store after showing her receipt.

      • coren says:

        The agreement isn’t to show Joe the window washer your receipt, it’s to show the receipt checker. This was the door greeter, checking memberships on entrance.

      • DanRydell says:

        The same employee also directed her to the back of the line for the receipt checker.

        The agreement is clear:
        ” To ensure that all members are correctly charged for the merchandise purchased, all receipts and merchandise will be inspected as you leave the warehouse.”

        Her receipt and merchandise had not been inspected. How can you be so obtuse that you refuse to understand this?

        • uber_mensch says:

          What about prescriptions? Law states that anyone can purchase prescriptions from Costco even without membership. So a non-member buying prescriptions has not signed any agreements whatsoever.

          • coren says:

            There are other exceptions (food court, beer in some states). However, none of these apply in this case, and any of those exception purchases tend to be obvious. In such cases I would hope that the shopper would be able to leave unstopped. If they had merchandise that didn’t fit an exception that would be an indication they were a member, and subject to the agreement.

    • graylits says:

      It’s simple…
      1. Costco can require receipt check (user agreement)
      2. Costco can’t stop you from leaving (false imprisonment)

      Therefore Costco should:
      1. Minimize delays at receipt check (even at the expense of cashier lanes)
      2. Penalize skipping receipt check. Such as marking receipts and not accepting returns from unmarked receipts or by canceling memberships.

    • KittensRCute! says:

      i agree. CANCEL HER MEMBERSHIP. FIRE THE EMPLOYEE. two birds one stone.

  8. supergaijin says:

    Waaah! I’m special. No one else has appointments to keep. Waah! Coddle me and let me make my own rules. Buhwaaahhhh!

    Lame. This is the kind of entitlement that is ruining America.

    • colinjay says:

      The posts here are out of line. NOWHERE does it say that you agree to show your receipt under threat of force. The only power COSTCO has is to revoke your membership if you choose not to do so. You don’t have to show jack as long as you are willing to accept the consequences of your actions. Those consequences do not involve the use of force.

    • Tim says:

      Yes. People skipping the receipt-check line is ruining America. Not the worst recession since the Great Depression. Not two unnecessary wars. Not unemployment. Not violence. No, people skipping the receipt-check line.

    • wonderkitty now has two dogs says:

      I think you missed the point, but that happens a lot, doesn’t it?

      • Theodore the Proud says:

        If you disagree with a post, why not state why you disagree with it?

        • supergaijin says:

          I disagree with it because the OP has a sense of entitlement that let her decide she didn’t have to follow the rules that everyone else did and SHE AGREED TO WHEN SHE GOT HER MEMBERSHIP. Yes, the other person was too agressive, but that’s not the point. The POINT is the OP broke the rules because OP is apparently a narcissistic social infant prone to tantrums when things don’t go the way she wanted. The consequences in this case were not to her liking even though they were a DIRECT RESULT of her BREAKiNG THE RULES SHE AGREED TO.

          It could have been much worse for her. She could have been tackled by one of those loss prevention noobs that frequently show up on Consumerist.

          • pantheonoutcast says:

            You implication is that if it is a DIRECT RESULT, it is also an acceptable result. It’s not.

            Violation of the Costco membership agreement would be a civil matter, and dealt with as such. The employee committed a criminal act, and should also be dealt with in the appropriate manner.

          • MMD says:

            She broke no rules whatsoever. Unless we’re in Bizarro World, where going out a door that’s clearly marked “EXIT” after making a purchase is somehow wrong.

            • coren says:

              It’s the entrance. Should she leave via the emergency exit if she likes?

              • Kissyboots says:

                I don’t think that analogy stands. The emergency exit often will set off an alarm. I don’t think it’s okay to block an exit. Take away her Costco card if it’s a problem but no one has to submit to detainment.

                • coren says:

                  There are other doors marked exit in the store that are neither emergency nor intended for the customer to use as an exit during the normal course of business. Replace emergency with employee, or pretend I said “door to the loading dock”.

              • MMD says:

                A. It was marked exit. Words have meanings and Costco doesn’t get to change them.
                B. It wasn’t marked emergency exit
                C. You’re deliberately missing the point.

                • coren says:

                  No, I’m not. Just because something is marked exit doesn’t mean it’s appropriate for you to exit through it under normal circumstances. I bet there’s an exit in the back of the store too – should she go back and exit through the back? Should I cut through the kitchen on my way out of *insert restaurant name here* because hey, that door sure is marked exit!

                  Just because it’s marked exit doesn’t mean Costco intends for her to exit that way. No one said it wasn’t an exit, not me, not Costco. Just because Shay wants to go in a hurry doesn’t mean she gets to leave via whatever door she wants.

          • Awesome McAwesomeness says:

            A person is narsisstic and as throwing a tantrum because she tried to leave a store? While I think she should have waited in line, she needed to leave and it is her legal right to do so. She showed her receipt. If she did not want to show it, then she also agreed they could cancel her membership. Those are the stated consequences, not having someone physically attack you.

            At worst, she had a lapse in judgement. I don’t think that one lapse in judgement makes anyone narssistic or a social infant.

            • supergaijin says:

              You’re right. I didn’t consider the possibility that she is socially retarded. That may be the case. My bad.

          • kmw2 says:

            “Exit” and “Entrance” signs on the door are not legally binding. The OP agreed to show her receipt to an employee when leaving the store. She was leaving the store. She showed her receipt to an employee. In other words, she held up her end of the contract.

          • AI says:

            You signed a contract with Cosco. Contracts are covered under civil court. If you violate a term of the contract, Cosco has the right to follow the procedure under the dispute resolution section of the contract. Assault and detention are illegal, and therefore can not be part of a valid contract.

          • BDSanta2001 says:

            THIS!!

    • zjgz says:

      She felt entitled to leave a store? Leaving a store isn’t a privilege…

      • coren says:

        No, she felt entitled to have her receipt checked before everyone else, as if she is more important than them. No one was preventing her from leaving the store (until the employee grabbed her) but she had yet to fulfill her contractual obligation to Costco.

  9. YouDidWhatNow? says:

    Does Costco *actually* check your reciept? The only place I shop where they do that is Sam’s Club, and I let them because I’m sure it’s someplace in the membership thing I signed. But they *never* actually compare the contents of the cart to the receipt – it typically goes from my hand to their hand, they scribble on it with a highlighter, and hand it back to me – never having even looked at the cart. Which leads me to wonder why they bother.

    • supergaijin says:

      At our Costco they usually do an item count and compare to receipt item count – unless it’s a high-value item, in which case they compare the actual high-value item to the receipt.

    • phrekyos says:

      No, they don’t. You could probably hand them any receipt and they’d just slap a line on it and send you on your way.

      • coren says:

        Very doubtful, Costco receipts are pretty distinct.

        • phrekyos says:

          Not the one I used to be a member of – it looked like every other receipt. I’d test my theory, but I didn’t renew my membership past the first year because Costco, you know, sucks.

          • coren says:

            BLASHPHEMY

            • phrekyos says:

              Eh, it is what it is. They’re always crowded – INSANELY crowded. The employees are among the rudest I’ve encountered. Their hours are incredibly inconvenient – I think my bank has better hours. On top of that, their selection blows (all the stuff people on the internet talk about their Costco having, I never saw) and what they do carry is usually a cheap version made just for their stores.

              • heybebeh88 says:

                I’m sorry you have had bad experiences with Costco, but I have been to stores all over my region, and I have never had the experience you have had. They pay their employees comparatively well, so there is great incentive to treat customers with respect. They have great prices and they do tend to have pretty good customer service, at least from those employees who are working directly with customers (sometimes warehouse people get a little biotchy if they encounter customers, but hey, who cares).

    • backinpgh says:

      I worked at Sam’s for a while. There is a technique to it. They are basically checking the number of items to see if it looks correct (i.e. your receipt says 3 items but you have a cart full of stuff), checking underneath your cart to see if something is under there that wasn’t rung up, and checking if you have an expensive item (like a tv or electronics) that isn’t on your receipt. Once you do it for a few days, the process is really rather quick since you know what to look for. I know the checkers at my store would look at the receipt for 5 or 6 seconds each.

    • Cache22 says:

      As others have said, for the most part they do a quick check based on the item count which is printed at the bottom of the receipt. It does vary, I have had times where they looked more closely than others, the most obvious was when I did have a TV I purchased on the bottom, but also when I have had an overloaded cart. I have noticed sometimes when checking out, the items in the cart are arranged in a way that makes it easy to glance over it for a quick check as well. Being Costco, it’s not like trying to count items from a regular grocery store either, for example my visit this morning had 10 items on the receipt, which was a completely full cart, and only takes a quick glance to verify.

    • LastError says:

      It varies from chain to chain, store to store and even worker to worker.

      My local BJs Wholesale used to barely glance at the receipt. But then they got a new manager and new receipt checkers and now they check every single item and challenge the customer if there is any question. It’s ridiculous. This BJs is usually close to empty. I get the feeling they make a big deal out of this because they literally have nothing else to do most of the time. When there actually are customers waiting to leave, this tedious process really slows it down. BJs also has uniformed rent-a-cops standing around but they won’t check receipts.

      The local Costco glances at it, does a cursory inspection and off you go. It’s pretty painless. They are quick to put on a second checker if the line backs up.

      The local Sams goes over the receipt line by line much like the Bjs, but in a distracted way such that they never really challenge it. They just take their time and punch it anyway. The Sams is always clogged with people and long lines but they will not have more than one person checking receipts. There’s an off-duty cop there to keep customers from leaving -or coming in. They have a habit of challenging your membership cards on the way in. Is it actually valid, is that really YOU? I have never before encountered a place that wanted to keep customers out.

  10. legolex says:

    I agree no line-cutting. We’ve all been there when there’s 20 people in front of you and two receipt checkers. The purse-grabber was definitely wrong to take it to that level but I think waiting your turn would’ve been the best option. I would get over it and just chalk it up to a learning experience, no need to continually write to Costco about it unless you’re looking for compensation. Are you keeping your membership?

    I avoid Costco during peak hours at all costs, however it seems since all these articles are coming out about how great Costco is, all times are peak hours.

    • waffles says:

      If there are two receipt checkers then I go to the short line. It’s not my fault that other people are in the long line and are still there when I leave.

      • Cache22 says:

        Based on several of your other posts, you are still missing the fact that she went to an employee at what appears to be the “entrance” and not a receipt checker. The employee should be disciplined for how this was handled, however, the customer has an inflated sense of entitlement and felt she should get preferential treatment compared to the other customers. Overall, it wasn’t Costco she was being ignorant too, it was the other customers!

        • Difdi says:

          Even if you’re right (and I’m not conceding that), none of that justifies use of force against the OP.

          The OP showed remarkable restraint in how she chose to exercise self-defense. The Costco employee is quite fortunate to have dealt with a good person, rather than a bad one.

          • coren says:

            They said the employee should be disciplined, I’m pretty sure they’re not saying it was an appropriate response.

        • S says:

          Based on several of your other posts, you are still missing the fact that she went to an employee at what appears to be the “exit” with a receipt checker. The employee should be disciplined for how this was handled, however, the customer probably thought that the customers in line in front of her were too lazy to walk a little further for a shorter line. Some people are new to the system. Some people are oblivious to what is going on around them. Should we beat and imprison everyone that makes a mistake?

          • coren says:

            Of course not, the employee was way out of line. But Shay was told that she needed to wait in line, and ignored that. Misunderstandings happen, but when Shay was informed she should have acted accordingly, not kept going.

  11. Charmander says:

    “However when I reached the exit door there was a line of 8 people with baskets of stuff waiting to get out the door. “

    If that Costco is anything like the one I shop at, all 8 carts would be out the door in approximately 45 seconds to 1 minute. She couldn’t wait a minute to walk out the door?

    Hate to blame the OP here, but I’m blaming the OP.

    • Theodore the Proud says:

      And she was in such a hurry that she went, sat in her car to calm down, and then started dialing.

      I’m with the Cost Co employee. This person should have gotten more of an assault.

    • Bativac says:

      Yeah, the cart check never takes very long. Plus, Costco is one of those places where you don’t really expect to “pop in” for something and get out in a hurry.

      I agree the employee took it too far but this sounds like someone who thought she was entitled to special treatment by virtue of being “in a hurry.”

    • caradrake says:

      I have to agree with this post. I definitely think the employee was out of line in trying to physically restrain the customer.

      The post mentions that the customer waited in her car for awhile to calm down, then called the store, etc…. so she obviously would have been better off just waiting for a minute or two!

    • common_sense84 says:

      Here is the problem why you are wrong. Costco cannot grab people, detain people, touch people, search people, etc. They cannot do anything to prevent you from leaving unless they got you on tape stealing. Not showing a receipt is not the probable cause they need to detain you for theft.

      Costco has no right to stop her. The employee committed battery at the least, illegal detainment at the worst. The employee needs to be in handcuffs.

      Costco’s option here was to let the person go, track them back to their purchase, and then cancel their membership. That is all. Costco has that power, they can make it so the person can no longer shop there.

      Costco instead chose to batter a customer over nothing. This makes costco’s action extraordinarily criminal.

      Honestly, she should sue them. It will be open and shut. Since costco is either recklessly telling employees to grab people, or is not telling them to not grab people. Either way, they are on the hook here.

      The fact that they aren’t even canceling this person’s membership, says corporate isn’t even willing to stand behind the policy. Yet the way employees are trained they feel like it is ok to grab people.

      • coren says:

        Here is why you are wrong: The person you are responding to never said that the employee reacted in an appropriate fashion.

        Also, would you,as a business, cancel someone’s membership after an incident like this? Talk about media backlash!

  12. bosozoku says:

    I got yelled at the other day by the Entry Door Lady walking into Costco with my insurance card in my hand instead of my Costco card…they look very similar.

    Me and my son laughed about it, made fun of her (good parenting, I know) and went about our shopping.

  13. Thyme for an edit button says:

    Still, was Shay wrong for trying to cut the line?

    Yes. It was very rude to cut in front of everyone else. Shay is not a special snowflake of a customer.

    Who goes to Costco when they are in a hurry? Is it a shocker that people were buying a lot of stuff there and there are waits?

    Should Costco do anything else?

    Train employees not to touch customer’s property or persons.

    Have loss prevention officers near the door to try and find out the identities of jerks like Shay so they can have their memberships revoked.

    • Verucalise (Est.February2008) says:

      She didn’t cut in front of the 8 people, she chose to use a different door (that was conveniently labeled Exit) that an employee was standing in front of.

      • Thyme for an edit button says:

        And the employee told her she needed to wait in line just like everyone else.

      • GuyGuidoEyesSteveDaveâ„¢ says:

        Not every door that has an “exit” sign is an accepted exit. Any door that is a means of egress in a building needs to be marked as such by NFPA standards. When I worked in a supermarket, the loading dock door was marked “exit”, but a customer couldn’t rightly leave by it in a non emergency situation.

      • DanRydell says:

        This is among the stupidest things I’ve read here. Those people were in a line waiting to show their receipt to that employee and have it marked. She clearly cut in line. Are you intentionally ignoring the facts of the story?

        • pantheonoutcast says:

          That “fact” is irrelevant to the outcome of the story. A customer was assaulted because she attempted to exit a store. That’s the only fact that is relevant, and the only one worth commenting on. Regardless of what some “membership agreement” says, store employees do not have any legal recourse to physically detain anyone for any reason whatsoever. Period.

          • 47ka says:

            The fact that she got “assaulted” doesn’t excuse the fact that she cut in the line. She’s not being baptized – her previous sins are not washed away.

            • Not Given says:

              I doubt the member ship agreement said anything about cutting in line. Fuck it, if I’m in a hurry or I’ve got frozen foods melting after standing in the check out line for a long time, I’ll offer my receipt but I’m cutting the damn line.

          • BoyceLagmaster says:

            Just because one party has done something wrong it doesn’t mean the ther party is entirely in the right.
            The employee absolutely was in the wrong for grabbing her and I’m betting she has already been punished appropriately.
            However, she agreed to have her receipt checked. She didn’t take it to the receipt checker. She took it to someone else who directed her to the proper place. She decided she didn’t want her trip to take 5 minutes instead of two because like most in this country she believes rules don’t apply to her.
            Also, she was in such a hurry she couldn’t wait 3 minutes, probably less to get that receipt checked, but could sit in her car to calm down for 5 minutes and call everyone she could think of and meeting the manager out front? What happened to being in a rush?

            • dggriffi says:

              I think its pretty safe to assume that the employee also feels that rules don’t apply to her either and that she can do whatever she wants to people who don’t obey the costco membership agreement.

          • Randell says:

            Then she has the right to press charges for the assault against her. Call the police. Actually, even if she was stealing the items it would still be an assault. The only issue is Shay is a self important woman who should be banned from Costco. She breached her contract with Costco, and they should ban her with no refund.

      • coren says:

        Yes, but that employee was serving a different function, and that door was likely labeled such in case of emergency and was probably the store entrance.

  14. Charmander says:

    Also, OP, it’s “manager” not manger….. 4 mangers in that letter.

    • mandy_Reeves says:

      Mr. Manger….no…its just manger….

    • LBD "Nytetrayn" says:

      Noticed that, too. And yet, “management” came out perfectly fine.

      Go figure.

    • KittensRCute! says:

      she cut in line and she thinks she talked to manger, i would not have grabbed her ugly purse, i would have pimpslapped her! and she would deserved it.

  15. Fidget says:

    Normally, screw “special” people cutting lines. But she only had one item behind people with carts full; I could see myself trying the same thing, scootch in, scootch out. Regardless, employee never should have touched her; should’ve embarrassed the self-righteous woman by setting the alarm or something.
    I mainly just clicked for the cat picture, though.

    • elangomatt says:

      I hope both of you get kicked out of the Costco club then. If you can’t follow the rules, chuck that person out.

      • Fidget says:

        She said the other employee was standing without a line. Why wouldn’t you at least try it, then get back in line if they say no?

        • Difdi says:

          Doesn’t matter overly much if the employee says no. The Costco membership contract requires that a member present their receipt for a Costco employee to inspect, prior to exiting the store. The OP did exactly that.

          The OP had already paid for her purchase, which became her property, not that of the store, the instant payment was made. Assault, Battery, Unarmed Robbery, Unlawful Detention. Or put another way, Misdemeanor, Gross Misdemeanor, Felony, Felony. That’s quite the reaction for breach of contract, but no such breach had occurred.

          • coren says:

            Neat, I’m gonna go show the bakery my receipt next time I want to leave.

            • dggriffi says:

              You are selectively applying the rules of the agreement. If you want to claim that she was wrong because she didn’t follow the letter of the agreement, then you have to apply the same latitude of technicality to the OP. Otherwise, you are clearly saying that the assault in question was justified simply because Costco is a business and she is shopping their. It really just sounds like you stand in that line and don’t like the thought of someone who isn’t a lemming like you.

              • megafly says:

                It’s not just about respect for Costco’s rules. It’s about respect for the 8 people in line. The comments from those who favor the OP are pretty telling. They call those in line “cattle” “lemmings” and “Sheeple”. They seem to think that those who obey common rules for greater order and overall convenience are some kind of chumps who aren’t as smart as they are.

                Get over yourselves.

                If she didn’t want to wait in the line, she could have set her fan down and walked out. instead she chose to behave exactly as a thief would.

                • dggriffi says:

                  Actually, those that favor the op think that assaulting a customer is unacceptable no matter how stupid she is. Here is an FYI for all you rule mongers: Assault is against the rules set by the state. Those who support Costco against the OP clearly are sheeple who think that any breach of Costco rules excuses a breach of state law. If Costco had simply canceled her membership, we would all be harping about the OP as the worst offender, but for some reason, a few fringe corporatist here think that Costco is in the right or at least in greater right than the OP. Everyone clearly understands that the OP is a rude jackass, some of you don’t understand that the Costco employee was worse.

              • coren says:

                No, I follow the rules that I agree to follow. I don’t care how much of a hurry she’s in or how little crap she has, she agreed to follow rules,and she didn’t. I don’t think it’s ok that the employee grabbed her, nor does my posting indicate otherwise – just because I think she should live up to what she agreed to doesn’t mean I am pro assault.

      • Fidget says:

        Nevermind. Just realized she was trying to go out the wrong door that happened to have an employee by it. I had thought it was a situation where one could assume a new line was being opened. That’s just douchey.

    • SphinxRB says:

      You are also the same type of person who at a checkout lane in a grocery store who is at the end of a line of people, and the store opens a new register; the clerk says “I’ll take the NEXT person in line”, and you (the last person), darts over there like a 2 year old. NEXT means NEXT, not you you. Grow up. I’ve worked in stores where I’m talking/helping a customer, and a person like you comes up and says “I’ve got a quick question”, interupting me and the customer I’m with. My reply is usally a smile and “I’ll have a quick answer as soon as I’m done with this customer”, because if I answer you, more people will come over with ‘quick questions’, trying to scooch in. When you get me, you’ll have my un-divided attention as well, which is what you expect I’m sure.

      • dggriffi says:

        and you are clearly the type of person who assaults people for doing that.

      • Fidget says:

        Holy crap. You have problems.
        I’m actually pretty scrupulously polite about letting the next person in line go to that register. Not that you care, because you obviously didn’t read what I posted. The woman could have thought a new line was opening up, no one else moved, nothing was announced…if you have one item that takes a one second review of the sheet, why wait on someone else to notice the potentially open lane?
        Nevermind. Really, you’re a pretty fucked individual to get that militant at a complete stranger.

  16. NightSteel says:

    Good question. It seems to me that wanting to show your receipt and get out when you’ve got a single item is not unreasonable. If there’s a free employee at the door, even if it’s not a designated receipt-checking employee, you go over there, show your receipt for one item while carrying said item, and walk out, I don’t see the problem. If there’s no alternative, though, sorry, wait in line like the rest of us.

    That employee could use some retraining. I don’t know what employee policy is regarding receipt checking, but I’m sure anyone in the store can look at a receipt with one item, see the customer carrying the described item, and wave them along.

    • Difdi says:

      This. The OP kept her side of the membership contract, and since she had already paid, the item she was carrying was her property. The proper response would be to just let her leave.

    • coren says:

      Except I’m betting with an unchecked (like not sharpied or punched or whatever they’re doing that day) the return of that item would get complicated. Just because Shay is in a hurry doesn’t mean that she gets to pick and choose which employees will serve what function at Costco.

  17. Tim says:

    Ehh. First of all, Costco is a membership club, where you agree to receipt checks, so technically she should have waited in the line.

    But what the employee did was entirely inappropriate. And what the managers told the OP confirms this.

  18. YdoUthinkURright says:

    The person that sent this letter is just the type of entitled jerk we could all do without. You can tell by the letter that she believes that she is above the agreed upon rules of society when they don’t agree with her. Try leaving on time and you won’t be late.

    • BigBoat2 says:

      What are those agreed-upon rules of society again?

    • Megalomania says:

      by agreed upon rules, I assume you mean laws, in which case siding with the employee who committed battery by grabbing her is probably a weaker stance than the one who at worst deciding to break a contract.

    • Fenrisulfr says:

      She agreed to have the receipt checked, not to wait in line to do so.

      • KittensRCute! says:

        actually, you are wrong she agreed to have her items “checked and INSPECTED” and you have to wait in line to have them inspected. she did nothing of the sort. personally, its a shame she wasnt punched in the face. anyway, the employee and the bitch of customer should both be banned from costco! i dont need that kind of drama when i am going to get my salmon steaks!

      • coren says:

        If she is to fulfill the agreement for receipt inspection, and there’s a line for this activity, waiting in that line is prudent. Alternatively, since she didn’t agree to wait in line, she could stand around waiting til there is no line then do it, if she so prefers.

  19. StarWhores says:

    So much for saving that time after sitting in the car “shaken up” and then
    all the additional time spent writing letters. Wait in line like the rest of us.

    • MMD says:

      My schedule would be thrown off if I’d been assaulted, too. And I’d be doing more than writing letters. I’d be pressing charges.

    • KittensRCute! says:

      exactly. the OP is was the one who made this mess. i say fire both the employee and the OP from costco!

  20. brinks says:

    No one likes a line jumper. We didn’t like in in the elementary school lunch line, and we don’t like it now.

    The OP might believe her time is worth more than the other customers, but I’m sure they would disagree. What, is she the ONLY person that has something to do or somewhere to be? Having your receipt checked in part of the membership agreement. You can’t jump ahead in line when you pay, and you certainly aren’t entitled to when you leave. Don’t be such an entitled _ _ _ _ _.

    Granted, the employee was out of line and should have handled it differently, but, then again, so should the OP. She’s already spoken to the manager and received an apology, sent a letter to the regional manager, and plans on contacting more people. Seriously?

    The best part is when she says there should be a Zero Tolerance policy for this type of behavior. True, no employee should grab you and detain you, but there also should be a zero tolerance policy for those who think they are too important to follow the rules.

    • unchainedmuse says:

      I used to work at Costco. At my store, we treated our members like gold. We’d literally bend over backward for them.

      The OP was wrong in trying to cut the line. I can understand being impatient, but it was better to stand and wait than to try to get ahead of everyone.

      The Costco employee should NOT have touched the OP, though. The whole situation is just messed up.

    • Clyde Barrow says:

      “No one likes a line jumper. We didn’t like in in the elementary school lunch line, and we don’t like it now.”

      Are you kidding? Sounds to me like you’re still in elementary school. Let me know when you “grow up” and you’ll realize that people have different lanes to drive in life and they’re not all at the same speed as you. Part of being a mature adult is learning to keep thy mouth shut and not worrying about the “other” person offending your delicate sensibilities.

      • brinks says:

        Right.

        When you’re waiting patiently in line and some jerk jumps to the front because they obviously think their time is more valuable than yours, you wouldn’t be upset? I’ve got stuff to do, too, but if there’s a line, I wait. That’s what you do, especially if it’s in the contract you signed. The employee was way out of line, but so was the OP.

      • Sorta Kinda Lucky Soul says:

        And part of being an adult in a polite society is to wait your turn and not shoehorn your way in front of another person.

        Perhaps you need to shed your “I’m entitled” way of thinking first.

      • Cache22 says:

        If you want to use your different lanes analogy, keep in mind the customer in this case did the equivalent of driving on the wrong side of the road because the cars at the stop sign ahead weren’t moving fast enough for her. The employee completely screwed up and that should be dealt with, but the customer in this case was also being an ass.

      • coren says:

        Except in some places, the different lane doesn’t start until you reach a certain point in the road and she was driving in the ditch or on the shoulder to get to the other lane ahead of time (if there were two receipt checkers and one line, one would think that when you reach the front of the line you go to the next available – not just get out of line and go. Not that this employee was checking receipts, obviously)

  21. rage says:

    lets see last week we had self entitle dick who was piss because he couldn’t sip martinis in the international lounge and now this impatient bitch who cant wait in line at costco.

  22. wonderkitty now has two dogs says:

    The OP saw an opportunity to get out of the door quicker and took it. The employee should have simply checked the receipt and been done with it. No one is with the Morality Police, and it seems Costco agrees the behavior was really out of line. No law supports the employee and she’ll be lucky to have a job after this. Costco is a great company to work for and there are people lining up to get a job with decent benefits who won’t assault customers who simply do something you don’t like.

    • DanRydell says:

      The employee was correct to point her back to the end of the line (and obviously not correct to grab her). To just check her receipt would have been an insult to all of the non-asshole customers who were waiting in line.

    • unchainedmuse says:

      Costco really IS a great company to work for. They pay way above average for the retail sector, and employees get treated with dignity and respect.

    • nybiker says:

      Maybe the door greeter didn’t have the highlighter or hole-punch in her possession so she would not have been able to mark the receipt as ‘checked’? Not an unreasonable assumption, since she was a greeter and not a receipt-checker. That being said, though, she was still wrong to grab the OP.

  23. newsbunny says:

    This woman sounds like a four-star nutcase.

    It’s in the Costco membership agreement that the store can demand to see your reciept. How dare this entitled woman act like a victim.

    And how long can the line take? Two minutes? Max? I shop at a Costco in NYC, and I have never been in the receipt-checking line for more than thirty seconds. I have also never encountered a rude employee.

    Please.

    • wonderkitty now has two dogs says:

      The first line of your comment should only apply to the employee who thinks grabbing people on behalf of the company she works for is an appropriate thing to do. The OP simply saw an opportunity to exit quicker and took it. That might say a lot of things about her personality that most of society doesn’t like, but she really didn’t do anything so wrong that warranted what happened.

    • Tim says:

      Does the Costco membership agreement allow employees to violently enforce the terms of such contract? I doubt it does, because a court would invalidate that contract faster than you can say receipt-checker.

      • elangomatt says:

        A court wouldn’t invalidate the receipt-checker part of the contract. It doesn’t apply in this case because the OP was mildly assaulted. Suppose that Costo made customers wait in line to get their receipts checked, and were forced to stay in the store by a locked door until said receipt was checked. If this like skipper tried to force her way through the locked door with another customer because she only had one item and was in a hurry, the skipper might accuse Costco of attempted kidnapping or something in this case. I don’t think the court would invalidate the receipt checking part of the contract at all, because it is still a binding contract that the OP signed.

    • MMD says:

      The OP didn’t object to the receipt check. Just the fact that the employee stationed by a different exit wouldn’t check it.

    • Awesome McAwesomeness says:

      She is a victim–of assault.

      • PandoraCamel says:

        She’s a victim of stupidity. The fact that she took the time to complain to the management about it proves that.

        She clearly wasn’t in a rush, just looking for an excuse to be offended or sue Costco.

        Nothing to see here, move along.

      • KittensRCute! says:

        ok, she was not assaulted. the best she can claim is attempted robbery since it was her purse that was grabbed. she was lucky she was not truly assaulted. if she had been she might have her learned her lesson.

    • Difdi says:

      Being offended that someone committed a crime against you – an actual, police & handcuffs, followed by charges, court appearances and probable jail time crime – makes you a four star nutcase?

  24. BigBoat2 says:

    I am not a lawyer, so this is general information. People seem to have a fundamental misunderstanding of contracts. Let’s discuss “agreements.”

    A valid contract has terms, and permits judicial enforcement for the consequences of breach of those terms. For Visa cardmember agreements, that means if the store is checking ID before accepting cards, Visa has the right to recover, perhaps ending the relationship with the company (while keeping the signup fees, etc.) The poor ID-checked person has zero standing to be involved with that. Their rights: exit the transaction.

    Now you don’t have a contractual relationship with Walmart, which means Walmart cannot exact a consequence for your failure to adhere to their requests, i.e. check your receipt. You’re welcome to do it of course, but if you don’t, that’s not your problem.

    With Costco your agreement “requires” you to permit receipt checking. That doesn’t mean you’re morally obligated. or enslaved or whatever, it means if you don’t adhere you risk breach of the agreement. Which means no longer being a Costco member. That’s merely the risk of course, you can decide how likely Costco will follow-up on that. Your “agreement” is a misnomer, the contract is simply stating the rights of each party when they are in compliance and when they are not.

    So for OP she has every right to leave w/o receipt checking if she wants. And then Costco has ever right to terminate the membership if they want. Purse-grabbing is way past Costco’s remedies, although OP is clearly fishing for compensation and attention.

    Contracts are not magic and parties don’t get magic powers.

    • DanRydell says:

      You are correct, Costco’s recourse would be to cancel her membership. I think just about everyone would agree that the Costco employee was wrong.

      But I have no respect for someone who puts their name on an agreement and then breaks the agreement, and I have no respect for someone who thinks their time is more important for mine. I’d be happy if the employee was disciplined and Costco revoked this woman’s membership, but unfortunately I doubt they’d do that.

      • dggriffi says:

        I have no respect for either but i think that OP should have here membership canceled and the employee should be in jail. Assault is far more despicable than “breach of Costco agreement”

    • Blow a fuse? I can fix that... says:

      Actually, agreement or no agreement, both Costco and Wal-Mart can, at their discretion, decide that you are not welcome back, should you chose not to show your receipt to the receipt-checker when requested to.

      Costco may, additionally, be able to claim that you did not meet your contractual obligations for making purchases, and demand that you either show your receipt, or return the merchandise for a full refund.

      • Difdi says:

        Wrong. Once payment changes hands, the item is no longer Costco property. Demanding a return and refund is not legally enforceable. Forcing it anyway is felony robbery.

        • DanRydell says:

          lol @ “felony robbery” from the wannabe law-guy

          • Groanan says:

            Yes, when you own something, that is yours, other people cannot take it from you with force.

            Stealing is usually not a felony unless it is over a certain dollar amount, but when you take something by force from someone else, when you rob them, that could easily be a felony.

            It really depends on where you live.

            Costco will try to say that the goods were not Shay’s until she had her receipt checked. A court will likely not buy this explanation because the exchange of goods for cash and receipt already occurred. People generally believe the transaction is complete when this happens.

            If Costco really wants to legally enforce their receipt checking system (as opposed to just having a system most people comply with anyway) they should not have persons pay until their goods have been counted twice. Perhaps one person rings the goods up, you move further down the line, and the second person counts the goods again, if the numbers match, you pay and exit. That way the deal is not complete, the goods are not yours, until they have been counted twice.

    • SacraBos says:

      But she did offer her receipt to an employee to have it checked. The employee, as an agent of Costco, declined to check the receipt. I think she fulfilled her contractual agreement.

      • 47ka says:

        If I offer my receipt to the Costco janitor, is he/she required to check it? How about the tire guy?

      • Sorta Kinda Lucky Soul says:

        By your logic I should be able to remit payment for my item to any Costco employee if the checkout lines are too long, rather than use the appropriate methodology as defined by the merchant.

        Um, no. Doesn’t work that way; sorry.

      • DanRydell says:

        That employee directed her to the receipt check line. No, she did not fulfill her obligation, she ignored her obligation.

  25. Riroon13 says:

    Anyone know Costco’s management policies? Such as, “if there are ‘X’ amount of people in line, another checker should be added”?

    Other than that, I’m with the others. OP is not a ‘special snowflake’.

    • dggriffi says:

      Neither is the employee. Assault is not a special right she has.

      • coren says:

        No one said that. This acting like people said the employee’s actions were acceptable when they weren’t is annoying.

        • dggriffi says:

          Actually, it is exactly what you are doing. You have been harping about the OP the whole time when the person you should be harping about it the employee. In breech vs battery, battery is not just worse, its phenomenally worse. You are essentially blaming the victim fo rthe whole mess. I guess rape victims are at fault too?

  26. pantheonoutcast says:

    I cannot believe how many people are siding with Costco on this one. “Oh, but it’s in the membership agreement!” “Oooh, but she cut the line!”

    I don’t care how many membership agreements I’ve signed – If you use physical force to detain me for any reason, and you’re not currently a LEO, then I’m sending you to the hospital with a crushed trachea.

    Is there anyone in this fading republic willing to fight for anything anymore? Or does everyone just roll over and do what they’re told as long as they get all the half-price shiny goodies they can stuff in their pockets?

    Here’s the receipt-checking debacle summed up in one sentence: If you have time, and feel like showing your receipt, then show it. If you don’t, then don’t. If you touch / grab / pull me: crushed trachea.

    • BigBoat2 says:

      An internet tough guy promising swift retribution for any who touches his sacred person. Waive that douche-flag proudly.

      Try it out sometime. Go to a store with a backpack and wait for the employee to pull on the strap. (Attempt to) escalate it and send them to the hospital. Justify your actions in court. You’d be in jail so fast your head would spin.

      I still can’t fucking believe they let you near children.

      • pantheonoutcast says:

        First of all, I’m hyperbolizing for the sake of argument – I don’t actually expect a rash of trachea-crushings to occur. However, I think the people of this society need a good kick in the collective ass from time to time. There just seems to be rampant and wanton disregard for boundaries, law and common sense.

        Speaking of common sense, I’m no “internet tough guy.” If you were a female receipt-checker, I’d be the last guy you’d want to grab for any reason. I’m physically large, and do not look like a pushover – no one is going to walk up to me and “pull on the strap of my backpack,” or grab my shoulder, or anything else that may conceivably result in a physical confrontation. I say that because nobody ever has. Normal, polite people usually say things like, “Excuse me sir…” if they’d like to get my attention. In fact, I don’t believe that any person has ever done anything more physical than tap me on the shoulder to inform me of something.

        Lastly, I don’t see what my job has to do with anything. They “let me near children” because I have the ability to impart common sense to the masses – something you are sorely lacking.

      • evnmorlo says:

        Luckily internet tough guys don’t receive such treatment because they are obviously ready to explode or pee their pants; only reasonable people such as yourself need follow the rules.

        But why don’t you try this: Find an attractive person and grab onto his/her purse or shirt. Don’t let go. See how fast you end up in jail. When you come out, you will be tough and ready for Costco!

    • brinks says:

      Most retail stores have policies in place that NO ONE (except maybe a dedicated loss prevention agent) can detain a suspected shoplifter. You let them go, call the manager, and, if there’s any evidence, you call the police. Remember that CVS story where an employee detained a shoplifter and accidentally killed him via a choke hold?

      The employee’s actions were wrong and should be addressed. I don’t think anyone’s arguing with that. However, it’s hard to side with the OP here. Such self-entitled behavior is not going to win any fans.

    • coren says:

      Do you know that she *wasn’t* a LEO? She shouldn’t have used force if she was, but the customer was still wrong to leave.

      • evnmorlo says:

        LE must identify themselves. And since it is unlawful not to comply with their orders, leaving would be a crime, at which point they can do whatever is necessary to take you into custody.

        • Commenter24 says:

          That’s actually not always true. *Some* states allow you to resist/ignore unlawful commands of police officers, as well as resist an unlawful arrest.

        • Difdi says:

          If Law Enforcement orders you to commit a crime, is disobeying the order a crime?

          If Law Enforcement orders you to do something that they have no authority to order anyone to do, is it a crime to disobey?

      • pantheonoutcast says:

        I think it’s a logical assumption on my part to believe that the local police department (of wherever this incident took place) is not currently assigning their officers to “Costco Receipt Checker” as part of their duty rotation.

    • DanRydell says:

      lol @ Internet tough guy.

      “Is there anyone in this fading republic willing to fight for anything anymore?” I stand by my word. When I agree to do something, I do it. I agreed to show my receipt when I got a Costco membership. Our great republic could do without people like you and the OP who do not stand by their word.

      • pantheonoutcast says:

        lol @ person who doesn’t understand basic civil rights.

        Show me in the Costco Membership Contract where one party agrees to be physically assaulted and detained if that party fails to show their receipt to an employee while attempting to exit a store.

        • DanRydell says:

          FAIL. Strawman FAIL. I never said what the Costco employee did was right, I said what the OP did (and what you say you would do) is wrong.

          • pantheonoutcast says:

            And since what the OP did was “wrong”, (not standing by her”word”) she deserves to be assaulted by a receipt checker?

            Talk about logical fallacies. Never did I agree with the OP’s actions. Not once. But the employee is exponentially more wrong. Your point pales in comparison to the outcome of this situation.

            Please stop arguing for the sake of arguing.

            • DanRydell says:

              Jesus tap-dancing Christ, are you illiterate?

              Let me simplify this for you. I said this:
              “I never said what the Costco employee did was right, I said what the OP did is wrong.”

              To which you replied this:
              “And since what the OP did was “wrong”, (not standing by her”word”) she deserves to be assaulted by a receipt checker?”

              Clearly you can see from my comment that this is not what I was saying. They were BOTH wrong.

              Now you say this:
              “Never did I agree with the OP’s actions.”

              Which is entirely false, because you said this:
              “Here’s the receipt-checking debacle summed up in one sentence: If you have time, and feel like showing your receipt, then show it. If you don’t, then don’t.”

              That’s exactly what she did! Clearly you agree with her actions. Did you forget you said that?

              • pantheonoutcast says:

                I meant the receipt-checking debacle in general. From Wal-Mart to Home Depot to Best Buy and any other store in between that engages in the practice.

                I understand that Costco is not like those stores, insomuch that it has some sort of member agreement which stipulates that shoppers must show their receipt after purchase. From what the article says, the woman attempted to leave the store without following the protocol enumerated in the agreement. Instead of acting in a lawful manner, the employee physically assaulted the woman in an attempt to get her to comply with the agreement and /or restrain her from leaving the store.

                The shopper’s inability to comply with the agreement may be grounds for her membership to be terminated through legal means. Those facts are not clear, based on the bias inherent in the shopper being the one doing the reporting. However, she does not have to endure a physical assault by an overzealous employee; she also would have been well within her legal rights to physically defend herself from harm.

                If you can comprehend all of the words you have just read, and yet still not understand my point, then there’s nothing more I can say. I will continue to be under the impression that you are merely arguing for argument’s sake.

                • DanRydell says:

                  I’m not arguing for the sake of arguing.

                  I’ve twice had to correct you when you misrepresented what I was saying – that is not arguing for the sake of arguing.

                  Everything else I’ve said in this thread stems from your throat-punching comment that you apparently made without understanding that receipt checks at warehouse clubs are different from receipt checks elsewhere. Because of your own lack of understanding of the situation you made a comment that indicated that you would not stand by your word, and I took issue with that.

                  I’ve never defended the Costco employee, so I don’t know why you feel the need to repeatedly explain why the employee is wrong. I guess you’re just arguing for the sake of arguing.

                  • dyzlexiK says:

                    His problem is that he makes false assumptions. He assumes that everyone who thinks that she was in the wrong also believes that costco had the right to use force. I think _everyone_ agrees that costco was in the wrong using force, and the arguments all stem on whither the customer had the right to skip the line or not, or whither she followed the rules (Which, most of the arguments are silly since you cant just exit anything marked exit for fire code reasons, and you cant show your receipt to any employee in the building that you wish, and the person checking memberships is NOT a receipt checker).

                    Everytime I see his terrible arguments on consumerist, I cringe at how bad his logic is.

                    • pantheonoutcast says:

                      I say the same thing about your insistence on being technically correct on some trivial matter.

                      People who use “Actually…” to begin arguments are pretty cringe-inducing as well.

              • dggriffi says:

                let me make it simple for you. What the OP did was rude, not wrong. What the employee did was not only very wrong, but illegal as well.

            • ElisabethinCA says:

              You keep saying that because people are siding w/ Cost Co on this one that OP deserved to be assaulted…NO one said that. Almost 99% the OP is wrong and should NOT have cut in line..and 99% ALSO agree that the assault by the Cost Co employee was wrong too. Your statement that if you feel like showing your receipt you will show it..if you don’t you will crush their Trachea…wow YOU are a nut job and a violent one that that.
              If you want to be a card carrying member of Cost Co you have to abide by the rules that almost everybody else abides by and that means showing your receipt. They have a HUGE loss percentage every year because people walk out without paying. That is why Cost Co makes you show your receipt. It is perfectly acceptable. What isn’t acceptable is their employee putting their hands on the OP and everyone agrees with that. BUT the OP was wrong too. People like you shouldn’t be allowed in public..your violent, angry, and should be behind bars in a padded room. Just because I and most of the people on here think the OP should NOT have cut the line and we agree w/ Cost Co’s policy of checking receipts, does NOT mean we agree she should have been assaulted. What is so difficult about understanding that?

        • frank64 says:

          When you agree to get your receipt checked, you should get it checked. What recourse does Costco then have if you do what she did? There really shouldn’t be any recourse needed, and it doesn’t come up much or they would have known what to do.

    • Awesome McAwesomeness says:

      Apparently, many people see line cutting as a worse offense than physical assault. That is why this country is screwed up, not because someone was trying to be more efficent in getting out or was being a little selfish.

      Let’s face it. Most every one is selfish to some extent. We all do selfish things, some are far worse than what this woman did.

      • KittensRCute! says:

        if i am in that line? oh yeah cutting in line is WAY worse than being grabbed for it. still the employee should get fired and the op should get banned from costco.

      • coren says:

        I think people are willing to have both Shay and the employee be wrong int his case. Of course the employee fucked up, but that doesn’t mean Shay’s actions were right.

        • dggriffi says:

          see, again you have it backwards. Shay was rude, but it doesn’t make the battery ok.

    • Whiskey212 says:

      Y r th prblm wth sct td: slf-mprtnt tl wth n vr nfltd g. Dng whtvr y wnt, whnvr y chs s nt frdm, t’s nrch (lk t p). Sct hs st f rls w gr t bd b nd f w dn’t thr r cnsqncs. n sct f y stl cr y (thrtcll) g t jl, t Cstc f y rfs t shw yr rcpt y cn hv yr mmbrshp ynkd. f y dn’t lk tht rl, dn’t shp t Cstc. Smpl. Tht sd: th mply ws w t f ln wth th physcl cntct n ths nstnc.

      • dggriffi says:

        Actually, people who don’t stand up for rights are the problem. The simple fact is that anyone siding with Costco on this simple thinks assault is acceptable in this situation. If you change that one act to say murder, such as, the employee whipped out a gun and shot her for cutting in line, All the costco fanbois would turn sour. Society did not “agree” to have our receipts checked at the door. Walking out is her right. get it? Its a RIGHT. exercising this right may result in Costco exercising their right to ban her. Both of which are rights and completely acceptable. the only party that went outside of the law in this case was the Costco employee.

        • KittensRCute! says:

          COSTCO IS A PRIVATE CLUB. let me say it again COSTCO IS A PRIVATE CLUB. you dont have a RIGHT to shop there. you dont have a RIGHT to break your contract. costco, has the RIGHT however, to cancel this brats contract and prevent her from re-entering.

          now let me be clear WHAT THE EMPLOYEE DID WAS WRONG, but that doesnt mean the OP was in the right. WHAT THE OP DID WAS WRONG ALSO. costco is a private club, you dont have a right to just “not feel like ” following the club’s rules and still maintain membership in that club.

          • dggriffi says:

            actually, you DO have the right to cancel the contract or just walk out. period. The contract doesn’t remove your rights. Costco ONLY has a right to cancel your agreement. Assault is NOBODIES right.

            • coren says:

              Right, which no one said – nowhere in that post did they say “the employee had the right to grab Shay’s purse”. You keep putting words in other people’s mouths.

  27. davidc says:

    Wow, how many of you are “off-the-mark” with the whole line-cutting thing?

    This has to do about the employee using *force* on the person … after having offered to show the receipt. This was not about an employee trying to detain a suspected shop lifter. It was about an employee trying to enforce their will upon a customer.

    Oh wait .. did I read the ex-employee used to work for wal-mart :-p

    • Clyde Barrow says:

      Thank you David. Right on the mark. It’s this attitude of “I am in control” that seems to be the basis of employee’s these days with little regard or respect to the shopper.

      • Theodore the Proud says:

        So – if The All Important and In A Hurry Shay (who suddenly has time to sit in her car and put then start calling phone numbers) can decide what employee gets to check her receipt – why didn’t she just show it to the employee who rang up her purchase?

        Fact: Shay doesn’t get to choose which employee does the receipt checking. The employee she tried to show the receipt to directed her to the employee that was responsible for checking receipts.

        • DovS says:

          Maybe Shay was wrong when she wanted jump the line. But just because she was wrong does not excuse some random employee from trying to physically restrain her, verging on simple assault. If they thought Shay was violating their contract, they are allowed to cancel the contract. They are NOT allowed to physically assault her.

          • Difdi says:

            Verging? The employee did not verge on anything, she absolutely did commit assault. The OP then used a measured, reasonable amount of force in self defense, to break the employee’s grip.

        • MMD says:

          The OP went out a door marked EXIT. Case closed. Costco is 100% in the wrong.

          • Theodore the Proud says:

            The OP did not show her receipt to a receipt checker – as is the agreed upon behavior when she became a member.

            • Difdi says:

              The contract does not require that she do so, only that she surrender her receipt to a store employee for inspection prior to leaving. She did exactly that.

              But even if she hadn’t, the proper consequence of not obeying the terms of the contract are clearly spelled out in the contract. Assault & Battery is not one of the proper consequences.

              • coren says:

                I can’t imagine that the wording of the contract allows the customer to choose who to show the receipt to

                • Groanan says:

                  I can’t imagine a wording in the contract that allows employees to assault you if you show your receipt to the wrong person and then attempt to exit.

                  • coren says:

                    I can’t imagine wording in my post that suggests that I think you should get assaulted for breaking the member agreement. More than one person can be wrong.

                    • dggriffi says:

                      Part of the problem is that your using your imagination to discover the limits when they are stated in the Costco membership agreement. Its doesn’t say who are when or where. Even if we concede that she clearly tried to circumvent the “understood” rules of the agreement, your lack of outrage over the assault and continued insistence that the victim is to blame for her own treatment is like blaming a rape victim for wearing a dress.
                      http://www.costco.com/Images/Content/Misc/PDF/08EX0629_ServBro.pdf

                    • coren says:

                      …wait, what?

                      She’s to blame? I have never once said that, I think you need to read more carefully. I’ve said that she was also in the wrong,not that she had it coming. What the fuck!

                      Also the membership agreement clearly states they’re gonna inspect you as you leave – not that you can wave your receipt at someone and leave.

          • DanRydell says:

            The employee was wrong to grab her, but your logic is also 100% wrong. Shay was not right to cut in line and ignore the employee who told her to get back in line.

            • Difdi says:

              Which contractual obligation do you refer to that requires someone to wait in line, and justifies assault if they decline to? Even if such a contractual clause existed, it would be voided by the actual law.

              So, how about citing a law that requires someone to stand in line to have their receipt checked before exiting a store with their own private property in hand? You won’t be able to do that, since no such law exists.

              You’ll have little difficulty finding the laws that make it a crime to assault and/or batter someone however. The laws that permit violence in self defense are only slightly harder to locate.

              • coren says:

                The employee was wrong to grab her,

                I’m pretty sure that straw man you just built just was blown over by that gust of wind.

              • Randell says:

                It is not a LAW, it is part of the CONTRACT. The assault is a criminal matter she can pursue with the police if she chooses. THe breaking of the contract was the impetus for it. There is no LAW in any store that any person must wait in line. People could cut in front of people. They could push their way through others. They could use a line that suggests 12 items max and then brings 150 items. These are not LAWS. Of course, bitches like Shay think they are more important than the rest of the world. IF she had followed the procedure she agreed to when signing her membership agreement, she would not have had a problem.

          • coren says:

            The emergency exit is marked exit, she should have gone out that right?

            • Groanan says:

              Even if she went out the emergency exit, unless Costco had reason to believe she shoplifted, she is allowed to leave the store!

              If they don’t like what she is doing, they are allowed to kick her out for trespassing, but because she is already leaving, they cannot do anything at all!

              This is America, get used to our funky liberal laws that allow you to mill about at your leisure and forbid random shopkeepers from grabbing you or holding you inside their store except for in the event you are a thief!

              • coren says:

                In violation of her member agreement, which is cause for revoking it. And leaving out the emergency exit would be reasonable suspicion of shoplifting, I think, certainly cause for loss prevention to ask you to come to their office.

    • wonderkitty now has two dogs says:

      Consumerist is getting bigger, and with that comes people who miss the point. A lot. And think that they are morally superior to everyone who uses rational thinking.

      • KittensRCute! says:

        its not rational to break a contract agreement that involves 45 seconds of your time. (thats how long the line would have taken). she agreement was to have her purchases made in a private club “checked and inspected”. she felt that she did not need to adhere to the contract to paid money to adhere to because of a 45 second. thats not rational.

        what the employee did was wrong. but the OP really needed to be slapped, and the store employee was wrong for doing it. she should have let a customer do it, or the company do it by revoking her membership.

      • KittensRCute! says:

        its not rational to break a contract agreement that involves 45 seconds of your time. (thats how long the line would have taken). she agreement was to have her purchases made in a private club “checked and inspected”. she felt that she did not need to adhere to the contract to paid money to adhere to because of a 45 second. thats not rational.

        what the employee did was wrong. but the OP really needed to be slapped, and the store employee was wrong for doing it. she should have let a customer do it, or the company do it by revoking her membership.

    • coren says:

      My checker saw my receipt when I checked out, so clearly I should just leave. Just cuz I offered it doesn’t mean that fulfills my half of the agreement.

    • coren says:

      And actually, from the article,

      “Still, was Shay wrong for trying to cut the line? Should Costco do anything else? Let us know in the comments.”

      I guess that sort of means that maybe comments whether she was right or wrong aren’t missing the point

    • deadbird says:

      I agree! And thank you for stating it so well without having to resort to threats or whatnot!

  28. Baconic Angel says:

    Dude, she showed her SINGLE item. ONE item compared to BOXES of stuff really doesn’t mean she should wait in line. Sure, it was rude but the employee should NOT treat people that way. She wasn’t stealing anything and that’s the only situation I believe they would have ANY right to touch a person like that.

    The employee’s lucky it wasn’t me. Let go of purse. Swing fan. Fan meet head of employee.

    • wild homes loves you but chooses darkness! says:

      You forgot the last step: your membership being immediately revoked and you being charged with assault for hitting someone with a fan. Which, by the way, is not an appropriate response for having someone touch your arm and your purse.

      • meltingcube says:

        Negative. The employee was the first to touch the customer, which would qualify for assault. The customer hitting the employee to get them to let go would be considered self-defense.

        • coren says:

          I don’t think so – holding my arm and getting belted with a fan are so far apart that both could be reasonably charged (but IANAL)

      • Baconic Angel says:

        Well, I refuse to shop in places where I have to have a membership. I also don’t sign up for the cards in stores to get discounts. Instead, I refuse to shop there. So, losing my membership wouldn’t bother me. Of course, if we factor that in, this situation wouldn’t happen to me. As for the assault, they assaulted me, it is self-defense. (IANAL, either but this is how I see it and I’d act on my understanding of the law.) The employee not allowing me to leave is holding a person against their will and assault. I’d be trying to escape a crazy person making it self-defense. If that is not the law then I’m sure my attorney could argue that I felt threatened enough to have reacted the way I did making it self-defense.

    • Difdi says:

      Hitting someone with a fan might be excessive. A citizen’s arrest for assault would be more appropriate.

  29. Charmander says:

    “So I went to the other door which does have exit illuminated above it and showed the lady standing there my receipt and one item.”

    Other door? How many of you read this as she went to the entrance door?

    At the entrance door, the woman is not checking receipts at all, she is waiving customers through when they show their Costco cards. So of course she is going to signal the customer to go back to the actual exit.

    • DanRydell says:

      At my costco they have a large roll-up door with a regular door next to it at the exit. The regular door is usually closed, but sometimes they open it as an entrance for people making returns. I assume this is the door she went through.

    • Difdi says:

      It doesn’t matter which employee she showed her receipt to as long as the employee is at an exit door, since that is all she’s contractually obligated to do.

      • coren says:

        She’s obligated to get her receipt checked upon exit – not show her receipt. There’s a difference

  30. wild homes loves you but chooses darkness! says:

    I’m unable to take the OP’s side on this one. Did the employee take it too far? The way the OP described it, yes. And the OP received an apology and was informed that the issue would not happen again. Sounds resolved to me. But I just can’t get over some people… you signed an agreement conceding to having your bags checked. You went to an employee who was not a receipt checker, and and when informed you’d have to get in the proper line, refused and left the store anyhow. The employee’s actions were wrong, but your membership should be revoked posthaste.

  31. [MG]LooseCannon says:

    So the OP was acting like an entitled douche. No matter what happened, it could have been avoided if the OP wasn’t being a douche. I applaud Costco and will be forwarding this to them with a note that I support their anti-douche policies.

    • Difdi says:

      Being a minor douche does not justify assault. I hope nobody ever litters or jaywalks in front of you, with your insane views of what appropriate consequences are for someone being mildly rude.

  32. PsiCop says:

    When there are two exit doors with employees standing by each, Costco has no viable excuse for forcing the creation of a long line at one of them and forbidding the use of the other. I get that they like people to go through one line, but if that line is too long to be serviceable, that’s just too bad … they should allow the other door to be used.

    It’s time for businesses to stop defending the creation of long lines, which have no rational purpose other than to keep people inside the business longer than necessary.

    • Charmander says:

      I’ve never been to a Costco with 2 exit doors, and I’ve been to a lot of Costcos.

      My guess is that the “other” door she was referring to was the entrance.

    • GuyGuidoEyesSteveDaveâ„¢ says:

      According to NFPA and state and local firecodes(which must meet and/or exceed NFPA), ANY door which can be used as an egress point MUST be marked with a illuminated exit sign(either electrical w/battery back up or glow in the dark). Doesn’t mean that it is a normally accepted exit. Just that in emergency situations, it can be used as one. If it’s a door that has no other duty, then you can alarm it. But if it’s an entrance door or a door to a back room, you can just sign it.

      • PsiCop says:

        I’m sure doing nothing about a long, stagnant exit line can be rationalized in any of a million different ways. That doesn’t mean it’s smart, or the right thing to do. Especially if there’s an egress available, and an employee to staff it already standing there.

        Clearly this Costco has some work to do in figuring out how to get people out more efficiently. Digging one’s heels in on the matter and refusing to deal with a visible problem, helps no one. Not the store, not its employees, and certainly not customers.

        • coren says:

          Stagnant is an overstatement. This line of 9 including Shay would have all been out the door in two minutes.

    • ghostberry says:

      I agree, the same goes for car lanes, i mean, why ONLY drive on the right side? There`s two lanes open and all those morons are sitting in only one, hah!

  33. Bill2me says:

    Just a question: Why doesn’t Costco (and other receipt checking establishments) restrict the space between the exit and the register and just do away with the receipt checkers?

    In my local supermarket once I pass the register I have to exit and re-enter the store if I forgot to buy something. It’s actually pretty much the same at the Home Depot near me which, believe it or not, is in a former Costco warehouse.

    • coren says:

      They have, more or less, but people can still sneak by and the bathrooms are on the other side of the registers as well (at least at the Costco I frequent)

  34. ap0 says:

    If she didn’t try to cut the line, she wouldn’t have been handled like that? Did the employee use too much force? Probably. If she had stayed in line like she’s supposed to (per her agreement with the store to even shop there), it wouldn’t have happened. I’ve been to Costco many times to purchase a single item and been held up at the door by slow receipt checkers — it’s part of the Costco experience. Grow up, realize you’re not special, and either wait in line or don’t shop there.

    • Difdi says:

      The membership agreement at Costco requires that a member surrender their receipt to be inspected by a Costco employee before exiting. The OP did so. The OP then exited. The OP was then the victim of a violent (albeit minor) crime. Which you apparently feel was wholly justified.

      I hope nobody ever writes SEE ID on their credit card where you can see it…

      • coren says:

        Someone linked it last page, and it doesn’t allow the shopper to pick and choose who they’d like to see the receipt. The person Shay tried to show it to did not check it and tried to get Shay to get back in line for checking.

  35. czardastx says:

    Grow up. You cut the line, you expected special treatment. You went to an employee who wasn’t there checking receipts. For all that employee knew you’re scamming a fan with a fake receipt.

    Grow up you big cry baby, act maturely. You were in the wrong when you thought that you were better than everyone else in line. Act like an adult, not a spoiled child.

    • Difdi says:

      Act like an adult? An adult expects other adults to obey the law, not pitch a tantrum and attack someone for no good reason.

      Nowhere in the membership agreement for Costco does it specify standing in line or which employee at the door you must show your receipt to. The agreement requires showing your receipt and allowing it to be inspected. But it doesn’t require anything else, nor does it offer “pitch a fit and commit violent crimes” as a valid legal remedy for Costco employees to take if someone doesn’t show their receipt.

      • coren says:

        the member agreement actually says that receipts and items “will be inspected”. SHowing it to someone who doesn’t inspect it doesn’t fulfill your obligation.

        (if no one were inspecting, that’d be a different matter, but there was someone, she just didn’t want to wait. If there’s a long line at checkout can i just throw cash at the checker and walk out of the store too?)

  36. maevealleine says:

    The employee was not in her rights to touch this woman at all. However, she’s a self-important, entitled bitch who will probably continue to whine until she gets that employee fired. To the woman who wrote in, don’t cut lines. Your life is unimportant in the grand scheme of things. Act like the ant you are and stand in line. I feel like slapping you in the face, personally.

  37. mpotter says:

    I love how the OP says “So I went to the other door which does have exit illuminated above it” trying to justify that as being the actual exit. The “illuminated sign” is what you call required emergency exit signage. Its not a pretty light that means you can leave through it if you feel you deserve to leave before all the other people patiently waiting in line (which you all agreed to when you purchased your Costco membership).

    Should she have been grabbed? No. Should she have been the typical entitled brat that most people are today? No.

    It’s good her life is so busy but she has plenty of time to call, complain and “continue writing to members of Costco Management”. She actually sounds more like someone with a little too much time on her hands…

  38. coren says:

    It’s very possible she tried to leave out the entrance (which was also marked as an exit for safety reasons). I understand the urge to get out faster, and it wouldn’t be the first time that sheeple ( ;) ) didn’t go to a legitimate second line or do the faster thing cuz the people in front of them weren’t. But when the lady in front of the other “exit” told her no, she should have done as she agreed and gone back to the original line. She would have been out faster than her whole confrontation took (let alone calming herself in the car) – those lines don’t take more than 15 seconds a person. It’s not as if I can just show my receipt to any employee in the store and say that’s what I agreed to do – I agreed to have it checked and that means showing it to the person who is checking them.

    The other person getting physical was wrong unless she was loss prevention. But neither of them are innocent in this – one tried to flout the rules and the other obviously took it too far. I also don’t think this escalation is necessary – she got an apology and admittance that the behavior was wrong – the store recognizes that it fucked up here. Why does it need to go higher than that?

    • Difdi says:

      For loss prevention to get physical they must have Reasonable Suspicion that shoplifting has occurred. Refusal of a receipt check does not meet that test. Generally speaking, to meet the legal requirements to stop a customer, any sort of bag search is merely confirmation of other evidence, not the primary evidence for the stop. Stopping a customer for Reasonable Suspicion of shoplifting involves the commission of several crimes; At least one misdemeanor, and at least one felony. Shopkeeper’s Privilege (exact name varies by state) is a defense against those charges, much like Self-Defense is against a battery charge. But if the store employees commit those crimes, and discover they’ve made a mistake, they are still on the hook for criminal charges.

      But the OP didn’t refuse a receipt check, the store employee refused it. The member agreement requires the member to offer a receipt for inspection, and that requirement was met. The fan was the rightful property of the OP, since payment had already been accepted at the register, and Costco had no standing to seize it or detain the OP, without evidence of shoplifting that did not exist. The OP managed to break loose before the exercise of Shopkeeper’s Privilege moved from two misdemeanors up to a felony, but that doesn’t excuse the Costco employee for committing crimes.

      • DanRydell says:

        Why do you insist on repeatedly lying about what the Costco member agreement says?

        This is what you said:
        “The member agreement requires the member to offer a receipt for inspection, and that requirement was met.”

        This is what the member agreement says:
        “To ensure that all members are correctly charged for the merchandise purchased, all receipts and merchandise will be inspected as you leave the warehouse.”

        Clearly the agreement was not met, and clearly you are deliberately lying about the contents of the agreement.

        • Difdi says:

          Not quoting it verbatim doesn’t make me a liar, though your vicious little flame does make you a jerk.

          Nothing in what I said contradicts the membership agreement. Nowhere in what you quoted does it require waiting in line. The OP offered her receipt for inspection, and the Costco employee violated the membership agreement.

          • coren says:

            Offering it for inspection, but not having it inspected does not fulfill Shay’s obligation. The employee who grabbed Shay wasn’t checking receipts or carts and so showing her is about the same as showing a janitor or the forklift lady.

      • coren says:

        The wording of it is actually a bit different http://content.costco.com/Images/Content/Misc/PDF/CostcoServicesDirectory.pdf and basically doesn’t allow you to pick who you offer the receipt check to.

  39. PsychicPsycho says:

    Waiting “on line” is my biggest pet peeve of a regional shibboleth. You wait IN a line, unless you are using the Internet or, in fact, standing on a line painted on the floor.

    • coren says:

      Or you’re standing upon the heads of other line waiters.

    • JulesNoctambule says:

      I was wondering if anyone else disliked that, or if I’m just overly picky. I’m pleased it’s the former!

    • pantheonoutcast says:

      Does it also bother you when people say they’re “on the phone” rather than “using the phone”?

    • DanRydell says:

      Doesn’t really bother me because as you noted, it’s just a regional way of saying things. But a professional writer should know not to use it.

  40. maggiemerc says:

    Fact: Employees should never attempt to stop someone from leaving the store. The employee was wrong.
    Fact: Customers of Membership clubs should wait in line and not try to leave through the entrance if they have merchandise. The OP was wrong.
    Fact: Costco apologized, admitted their mistake, contacted her when they said they would, and assured her they would do everything in their power to make sure it wouldn’t happen again. Costco tried to make good on a poor situation.

    Lots of folks were wrong in this instance, but Costco, the big corporation, was actually doing pretty good.

    OP should have been polite and listened when the employee told her she couldn’t leave through that exit. The employee should not have take the measures she did to stop her.

    • Charmander says:

      Well, the first two are definitely NOT facts……but yes, the third “FACT” is indeed factual.

    • Difdi says:

      The first two “facts” you cite aren’t facts. A store employee can indeed stop a departing customer. But. Doing so will, at the very least, involve the commission of a misdemeanor-level crime by the store employee, and very possibly a felony as well. But the law allows a shopkeeper to do so, and get away with it, using a legal doctrine called Shopkeeper’s Privilege.

      The Privilege is a limited defense against a misdemeanor and/or felony charge. To use it, the employee must meet the legal test of Reasonable Suspicion that the person departing the store is in fact a thief. Simple opinion, such as “she looks furtive” won’t do it, the Privilege is defined objectively in the law. Refusal to show receipt doesn’t meet the test either. In order to invoke the Privilege, a shopkeeper must have evidence, either eyewitness or video, that merchandise was taken, and not paid for. This doesn’t require Probable Cause or absolute proof, but you can’t just randomly profile and/or screen people either. Generally speaking, if a shopkeeper has met the legal test of Reasonable Suspicion, they don’t need to search bags to prove the theft, the search just confirms it and prevents the thief from getting away. Even if the Privilege is properly applied, it’s still a citizen’s arrest; The shopkeeper cannot detain the thief any longer than it takes to call the police, and for them to arrive to make a formal arrest.

      If a shopkeeper invokes the Privilege without Reasonable Suspicion, they are on the hook for at least a misdemeanor, and probably two to three of them, plus one or two felonies, because the limited legal defense the Privilege offers won’t apply to them. Since the most minor crime involved in applying the Privilege involves physical violence, if the Privilege is improperly applied, and the accused thief fights back, they have a valid plea of Self Defense.

  41. Big Mama Pain says:

    If I was one of the people standing in line and saw that she only had one thing, I would have offered to let her go in front of me. It’s not some self-entitled asshole thing for someone to genuinely being in a hurry, we’ve all been there. I guarantee that if this had happened to anyone else, in a hurry previously or not, we’d all find the time to make sure Costco knew what was going on. Most of you sound like you have the same “world revolves around me” attitude that you’re accusing the OP of.

  42. Commenter24 says:

    I simply cannot believe that the majority of comments on here a backing up Costco’s flagrant assault (or battery, depending on the state) of this woman. How in the hell can you legitimize physically assaulting someone because they cut a line? The receipt checker likely had no reasonable suspicion that she was shoplifting and thus had no legal right to attempt to detain the woman. The receipt checker opened up Costco to potential legal liability. I’m still just shocked that so many people on here think it was OK to resort to physical force with absolutely no real, legitimate justification.

    • GuyGuidoEyesSteveDaveâ„¢ says:

      I’m still just shocked that so many people on here think it was OK to resort to physical force with absolutely no real, legitimate justification.

      I agree. Hitting an employee’s hands/arms with enough force to break their grip, probably with the fan, is NOT right, and has no legitimate justification. She should have stopped, asked to speak to a manager NOW, and had a civil discussion instead of pummeling someone.

      • Commenter24 says:

        The employee committed an assault by touching her purse. Look up the definition of assault (or battery, some states still consider them separate offenses). It’s an unconsented, offensive (objectively) touching of another’s person. The word “person” includes things that are connected to the person, like a purse, coat, etc. So, when the employee grabbed the woman’s purse (her person) without consent in an objectively offensive manner (clearly it’s offensive), she committed an assault or battery. The woman then had the legal right to defend herself with reasonable force. Striking the employee’s hands to get them off her purse is reasonable force. Had the woman shot the employee, that would be unreasonable force.

    • coren says:

      I don’t think I’ve seen one comment saying “YEAH KICK HER HEAD IN” or even saying she was right to detain her. Situations exist where everyone is wrong – this is one, and I think it’s more that people are pointing out that it’s not all on Costco more than they are defending them.

      And the receipt checker didn’t open them up to anything – as this apparently was not a receipt checker, which is also why she probably tried to detain her – the lady hadn’t shown her receipt to a checker, and in her mind, that is reasonable suspicion (not that she was right of course, but she probably wasn’t trained for that activity)

      • Commenter24 says:

        Reasonable suspicion in the context of shopkeeper’s privilege is an objective test, not subjective. And many of the comments simply ignore the assault and blame the OP for cutting in line, and say the employee might have “overreacted.” Overreacted? I’m sorry, this goes beyond over-reacting. Further, by “Receipt checker” I meant the employee that assaulted her; perhaps I should have been more clear. Further, not “Everyone” was wrong here. The only person that was truly “wrong” was the Costco employee.

        • coren says:

          No, the shopper was wrong to, in trying to exit without having her receipt checked, which is something she agreed to do. When the employee told her to get back in line, by leaving the store, she was wrong.

          Of course the employee shouldn’t have tried to detain her, but that doesn’t mean the shopper was in the right trying to leave – if it was Walmart or Best Buy, absolutely.

          • Difdi says:

            The OP did have her receipt checked. She showed it to the employee who (a few moments later) assaulted her.

            • coren says:

              She didn’t have it checked, that employee told her to go to the line to have it checked. Shay refused (and of course the employee is out of line in touching the customer)

    • Theodore the Proud says:

      I don’t think the Cost Co employee should have touched her.

      She did put the ball in motion by being the first one to misbehave though.

      Do you think the special snowflake was completely in the right?

    • Not Again says:

      But all this would not have happened if she had just stood in line, plain simple. 30-60 seconds is all she would have wasted. In addition, OP asked if it was OK, employee said no, but OP’s ignoring action simply said “Screw You, I’m leaving anyway”

  43. sopmodm14 says:

    she should have waited in line like everyone else

    its was disrespectful to store rules and other patrons

    true shoplifters use that very same tactic, so it does arouse suspicion

    costco is one of the few retailers that does do membership checks and receipt checks, for a reason

    she should have used common sense also

    i’ll bet someone (everyone) would “be running late” and just bypass the regular exit for time’s sake like her.

    • Difdi says:

      The reason shoplifters use that tactic, is because that’s how law-abiding, innocent people act. And acting like you’ve committed a crime is a good way to get caught.

  44. MMD says:

    It’s not line cutting if the OP went to another door marked exit. If it’s not an exit, don’t mark it an exit.

    Her behavior is no different than if she noticed a new checkout opening up and went to that one instead of getting in line for one that was already open. There’s no rational reason why the employee couldn’t have just checked the receipt and been done with it, and no reason why anyone else in the long line couldn’t have done the same.

    • coren says:

      Fire code says they have to, even if it’s not intended to be an exit in normal operations. Costcos don’t have two exits for normal use – they do have an entrance and an exit very nearby to each other. If it wasn’t in use as an entrance it would be a fire exit with an alarm.

      • Jay911 says:

        Speaking as a firefighter who has to inspect and enforce fire code law, if you don’t want people exiting thru your entrance, build turnstiles or other one-way access guards to prevent exiting.

        Every opening in a building does NOT have to be designated an exit; however, you (the building owner/operator) are allowed certain occupancy levels (# of people) based upon how many and what sizes your exits are.

        No matter what the woman did, busting up social code by cutting lines, acting all entitled, etc., the bigger problem is getting assaulted. That trumps hurting Costco’s feelings. Costco’s recourse upon someone breaking the terms of their membership agreement is to terminate the membership – not detain them, take back what they’ve purchased, etc.

        • DanRydell says:

          “if you don’t want people exiting thru your entrance, build turnstiles or other one-way access guards to prevent exiting.”

          Isn’t having an employee standing there to turn people away from the entrance effectively the same as a turnstile? And safer in event of a fire to boot. I’m shocked that a firefighter would encourage building an impediment at an exit when there is a safer option.

        • GuyGuidoEyesSteveDaveâ„¢ says:

          Really? I could swear that NFPA guidelines regarding the marking of egress state something along the line of every door and entrance should be considered part of exit access, and needs to be marked.

        • coren says:

          They had an employee there telling her to go back. She ignored it (much like i imagine she’d ignore some other barrier if she were determined)

          • Difdi says:

            The employee is neither a law enforcement officer, nor the OP’s Commanding Officer. There is no lawful penalty for disobeying the order the employee had no authority to issue.

            The OP met her legal obligation by paying money for the merchandise she was purchasing; From the moment forward, it’s hers, and the burden of proof of shoplifting is on Costco, not the OP. The OP met her contractual obligation as a Costco member by offering her receipt to a Costco employee standing at the exit door. That the employee refused to take a sharpie to the receipt changes nothing. At that point, the OP is perfectly free, both from a criminal law and civil law standpoint to simply walk out, which she did.

            The Costco employee broke the law. The OP didn’t. As simple as that.

            • coren says:

              The employee likely had no sharpie, as they weren’t checking receipts, and showing her the receipt doesn’t fulfill a contractual obligation.

  45. baristabrawl says:

    Yeah. Shay knew when she bought her membership that she was subject to the terms of CostCo’s membership which is the whole receipt checking thing. Why go to CostCo when you’re in a hurry like that? The line always moves fast at the door and it’s ridiculous to think that you’re going to be able to cut in line in front of 8 other people. She’s lucky some idiot that didn’t work there didn’t try to stop her for cutting in line.

  46. Ephraim says:

    You signed a contract with Costco that mandates the receipt checking. You were rude to the other customers who patiently waited in line because you think that your time is more valuable than theirs. You feel entitlement to skip the line and to make the employee suffer more. To be honest… I think Costco should cut you a cheque and have you go on your merry way…. if you think it’s appropriate to point out your entitlement, violate your own contract with them and then harass their employee…. I’m sorry, but you owe everyone from those other customers to the lady who was trying to do her job an apology.

    • evnmorlo says:

      I find it unlikely that Costco employs people to grab onto customers’ purses. They should either call the police or check surveillance to track down the membership account for termination.

    • MMD says:

      She fulfilled that contract by showing her receipt at the exit. If that employee “can’t” check receipts, the employee should not have been stationed at a door marked exit. Costco does not get to redefine what “EXIT” means and had every right to go out that door. So did all of the patrons in the line at the other exit.

      • coren says:

        That’s the entrance, which has to be marked exit, and that employee was probably checking membership cards (which are required to get in the store)

      • DanRydell says:

        I’m simply amazed by what some people are saying in this thread. Every door in the building that leads to the outside would be marked with an exit sign, including the emergency exits throughout the store. Waving your receipt at an employee who is standing near an exit does not fulfill your obligation to Costco.

        Of course it doesn’t justify the physical restraint, but you are defying rational thinking in saying that the customer did nothing wrong here. Simply amazing.

  47. backinpgh says:

    I worked at Sam’s Club for a while, and I know the receipt checkers aren’t actually supposed to detain or physically stop someone from exiting the store…all they really have the power to do is alert a supervisor or send an honest customer to the service desk to pay for any items that were missed, etc.

    The OP should note however that those red lit exit signs don’t mean it’s an actual exit, those are simply emergency exits like in every building in the country alerting you where you can exit in case there is an emergency.

  48. Hayden1028 says:

    The OP is at fault here. If someone is running out of the door without showing their receipt, there’s absolutely no reason that the employees shouldn’t suspect they may be shoplifting–especially when the OP shoves them off of her and runs out the door.

    What did she expect? Just because you have fewer items than other people doesn’t mean you can cut the line, run out the door, break your customer agreement, and shove an employee off of you, THEN expect for them to apologize.

    Ridiculous.

    • Difdi says:

      Two problems with your post:

      1) The OP didn’t just run out the door without showing a receipt. She showed the Costco employee her receipt. The way the membership agreement is written, the employee was obligated to inspect it, and didn’t. But by offering her receipt for inspection before exiting, the OP fulfilled all of her contractual obligations as a member.

      2) The OP shoved the employee AFTER being assaulted by that employee, not before. In other words, as an act of self defense against an unprovoked violent crime.

  49. Awesome McAwesomeness says:

    I would have filed assault charges against her. She was power tripping. The customer showed her what she needed to see. And, while I think that she should have waited in line, as I am sure others in the line were in a hurry as well, that doesn’t give the person the right to assault her.

    • coren says:

      I don’t think that this is the person she needed to show. Otherwise, can I just show my checker a receipt and go?

    • Not Given says:

      I think I might have called police or threatened to to get the ‘lady’ to let go my purse. ‘Let go my property and check my receipt, or I’m going to call the police and charge you with assault.’

  50. cupcake_ninja says:

    I must be missing something. What’s so special about this Shay person that she’s above everyone else and feels she’s so awesome that she gets to cut in front of people? Who goes to Costco and expects things to go speedily when the majority of the people who shop there buy large quantities of stuff?

    • MMD says:

      Read the article. She didn’t cut in front of anyone. She went out another way that was clearly marked exit. Anyone in line could have done the same.

      • coren says:

        Except that she did cut in front of those other 8 people and then didn’t live up to her member’s agreement to boot. If there’s one line with two people checking receipts (or running register, or whatever function) then you go to the next person available and everyone waits in line.

      • DanRydell says:

        Seriously man, how can you be so clueless? How can you possibly NOT know about the legal requirements for exit signs? Even the entrance would have an exit sign, but it is not the proper way to exit the store under normal circumstances. Same goes for the dozen or so exits around the perimeter of the store. Take your cart through one of those and you’ll probably find yourself in jail.

        • Difdi says:

          The door was marked exit and was not an alarmed emergency exit. There was a Costco employee standing right at the door. The membership agreement requires members to offer their receipts for inspection by a Costco employee before exiting the store. The OP offered her receipt for inspection before exiting.

          As for taking your cart through un-guarded exits, whether you end up in jail depends on one simple thing: Are you stealing the items, or did you pay for them? If they’re yours, Costco no longer has any legal standing to say where you can take them or what you can do with them.

          • coren says:

            It requires they be checked, not offered for checking – the difference being if you offer and they aren’t checked then the agreement hasn’t been fulfilled

      • Ephraim says:

        Every damn door in the place including the entrance is marked EXIT. It’s the law. Doesn’t mean that it’s the exit from the store, just that it’s an emergency exit. It’s the attitude of skipping the line, the entitlement to be treated differently. To expect that every employee is authorized or trained to check her receipt. To violate the contract that she signed with Costco. And then to actually go to management after she has done this and in spite of the fact that the employee has owned up to the matter and two levels of management have dealt with that she feels compelled to continue brow beating this employee in spite of the fact that she is responsible for creating the situation in the first place. At what point do you simply say that you need to stand up for your employee, even if they were wrong. It’s one thing if management was not acknowledging this and the employee wasn’t, but clearly the employee did and management did… continuing past this point is harassment of the employee and frankly, disrespect of other clients. We live in a civilized society… not the jungle where you can just do what you want.

      • Randell says:

        The employee pointed out to her that this was not the PROPER exit, and she continued to go. If she had done what the employee originally told her, there would never have been a problem. She AGREED to be INSPECTED. How hard is that to understand?

  51. seamer says:

    Since it’s not a legally binding requirement to show a receipt, this can be construed as unlawful forceful detainment, and in some of the slimier prosecutors… kidnap.

    • ap0 says:

      It’s not a legal requirement, but at Costco part of your membership agreement to shop there is that you will have your receipt checked. OP is in breach of contract if anything (not saying she should have been roughed up by any means, but she was supposed to show her receipt).

  52. Jecker says:

    She said the employee was standing in a doorway marked exit, which to me sounds like it was reasonable to take a shot at trying to leave that way. However, it could just be marked exit for safety. I know that at my Costo the entry/exit doors are separated by a chain link fence, so there would be no way to confuse the two. I do think that the employee could have probably been nicer, and really, the OP should know the Costco rules by now as this was obviously not her first trip.

  53. pinkbunnyslippers says:

    Was she wrong to cut the line? Yes. Should Costco do anything else? An apology might be in order from the employee herself, but outside of that — enough is enough, Shay.

    Doesn’t she understand that the other employee just “couldn’t check the reciept and be done with it” because if she did it for Shay then she’d have to then do it for EVERYONE who didn’t want to wait? And that she was an “entrance” employee and not an “exit/receipt checker” employee, and that by doing this one little thing for Shay and then subsequently for everyone else who wanted to “cut the line” she then diverts from her intended position at the door, at the expense of members coming into the building?

    And also, she was “running late”, yet she had the time to find the number for Costco and complain?

    The employee went beyond her duties (from what I assume of the Costco training procedures), and an apology should be granted to Shay from the employee. Outside of that, if she wants to keep pressing it then file a police report for assault.

    • stang9946 says:

      Not only did she call to find out the number, she sat there and waited on the assistant manager to come out so she could point the employee out to them, so we are talking probably another 30-45 minutes of wasting her “precious” time.

      The employee doesnt owe her an apology, the lady who assaulted the employee should thank her for not calling the cops and having her arrested.

      Why do I get the feeling this is the type of “lady” who never works, has maids, a gardener, and still complains she works too hard?

      • Commenter24 says:

        The employee committed the assault here.

      • pinkbunnyslippers says:

        That’s why I say an apology *might* be in order – my personal opinion is her membership needs to be revoked — preferably via a swift karate chop with a box fan.

      • Difdi says:

        Assault was committed by the employee against the OP when she decided to commit an act of violence and laid hands on the OP’s purse. The OP then committed self defense by breaking the employee’s grip.

        The OP showed a great deal of restraint, in not actually injuring the employee while defending herself. It’s worth noting that reasonable force would be different had the store employee been male instead of female; Many places have laws that consider the size and strength difference between men and women to justify deadly force in self defense in any physical altercation between a man and a woman.

  54. mikull says:

    Everyone wants to get where they’re going. Everyone’s time is valuable. Don’t cut the line. This invalidates everything that happened to you for me, regardless of laws and behavior. We also need to stop acting like every action was programmed into people’s heads by corporate monsters, and start acting civil. Stand in line from now on. And for Christ’s sakes, get over yourself and leave the employee alone. You already won by talking to the first 3 managers and getting the write up the way you wanted it.

  55. FrugalFreak says:

    You are not special…..Get in the line. It is your job to make time to shop without being behind in your schedule. Costco must treat all consumers the same and skipping line regardless how many items you have is not polite.

    Sorry but the world doesn’t revolve around just one person no matter how much they THINK it shall.

  56. stang9946 says:

    So this self important b*tch probably got some minimum wage worker fired all because she was too special to wait in a line?

    I hope shes happy and I also hope a bus hits her car when shes running late the next time.

    • Difdi says:

      No, the minimum wage worker did that to herself, when she decided to commit a violent crime when on the clock.

  57. Awjvail says:

    For one, it is in the membership agreement you signed when you got your membership.

    Two, there is a BIG ASS SIGN right next to the entrance that clearly states that you are subject to a receipt check on the way out of the building.

    Two opportunities – if you don’t like waiting in line, you shouldn’t have entered the building.

    • Difdi says:

      RTFA. The OP did submit her receipt for a receipt check by a Costco employee at the door, as is required in the membership agreement. Her obligation was then complete. That the employee did not check the fan against the receipt when she was shown both, indicates a failure of the employee, not the OP.

      Even if the fan had been stolen (it wasn’t), at that point, knowing what the employee knew, stopping the OP would not be justifiable, even by loss prevention personnel.

  58. DirtyTB says:

    Interesting, Started off in a hurry, but had time to sit and wait 5 min to calm down. Then searched for a number, called and waited for an assistant to meet out in front of the store. Amazing how at that point she had all the time in the world. If she had waited in line, probably would have been done with the situation in less than half of the time.

  59. chargerRT says:

    Don’t have an employee stand at the exit unless you want someone to go to her/him with their receipt.

  60. kmw2 says:

    I’m always astonished that so many people are willing to sign away their civil rights for a cheap price on a six-pack of Prego. Yay capitalism!

    • Not Again says:

      By being able to make comments here, you did the same, signed away your rights. Astonishing how some people would sign away their rights for a making comment where probably 99.99999% of the world wouldn’t care.

      • kmw2 says:

        Did I? I don’t recall any rights I’ve signed away in signing up for this site. And before you trot out that old “free speech” thing, free speech applies only to the right to be free of government interference in speech. Given that the Consumerist isn’t actually a branch of government, I think we’re in the clear there. But hey, enjoy your cheap spaghetti sauce.

        • Not Again says:

          Well, I don’t recall signing away my rights by joining Costco either. Where does “free speech” come in and where does “the government” come into play in this comment. In what way do you sign away your rights to Costco by joining? Please, get off your high and mighty stance. There are guidelines that one has to adhere to for the privilege of doing every day things in life. So what’s the problem there? Besides, the quality of things at Costco is better than a lot of other retail stores. Obviously, you don’t go into Costco much if at all.

          By the way, I don’t like spaghetti, So you can go and spread your arrogance and expensive sauces around, and yes…, Yay capitalism!!!!!!!!!!! It is what made this country so great, don’t like it? I hear the the so called non capitalistic countries are waiting to take you in, if that is the Utopian society in which you wish to live in. But of course, you would then really sign away your rights. Hows that socialism/communism working out for you??? Or is it just a thought that is only preached but not lived by?

        • Not Again says:

          Oh, one more thing, you must have failed to read the “User Agreement” for this sight. Pretty much the same concept when joining Costco. There are guidelines.

          Have a great weekend, really, I mean it.

      • DanRydell says:

        Owned, hard.

  61. Eat The Rich -They are fat and succulent says:

    If the OP had simply obeyed the rules, rather than being a prima-donna, this wouldn’t have happened. The other people in line probably had other places to be too.

    Frankly they should have kneecapped the OP and left them on the floor as an example.

    Golden rule is the rules apply to everyone. Period.

    • Difdi says:

      It astounds me how many people are advocating violence, out of ALL proportion to the offense. The OP was at worst mildly rude, which is itself arguable, as it’s not rude to change lanes at checkout, if one is shorter. Mildly rude does not justify committing violent crimes. It certainly doesn’t justify being kneecapped. What do you propose for jaywalkers, a firing squad?

      • Eat The Rich -They are fat and succulent says:

        It’s pure hyperbole designed to point out just how annoying and pervasive the “me” generation has become in our society. For the past several decades we have taught our children they are all “special snowflakes”. So now we reap the rewards of not teaching respect and humility.

        When a self centered, rude person cuts a line in front of half a dozen others and then gets caught, and then has the gall to post her “horrifying” experience of actually being held accountable for her actions on this or any other forum, she is going to evoke a hostile reaction.

        Would I actually “kneecap” her. No. However frankly I am glad someone didn’t let her get away with what she was trying. What is really sad is that she was enough of a self centered douche that she couldn’t see her own folly and probably got an employee fired because of her own actions. People like her do not deserve the respect they demand as they have not earned it.

  62. SacraBos says:

    Was just at Costco today. Which I actually didn’t enjoy at all. It was too crowded. It was hard to move through the store due to people/carts in the way, and generally not paying attention to people around them. Someone forcefully shoved someone elses cart out of the way, almost into my daughter.

    At least the receipt check wasn’t long, but the sign they have is ludicrous. The receipt check is for OUR benefit, so you insure you get all your items you paid for, and aren’t overcharged for them. Like they EVER take near enough time to insure this is absolute fantasy.

  63. Jemaine says:

    It wouldn’t have taken the employee 2 seconds to let her out. If the customer was carrying the fan out in one hand and the receipt in the other, the employee should have just let her own out, I know I would have. I don’t know why someone would be running late to go into a warehouse store, but she should have been better prepared. I shop at Sam’s and the ones around here all have the entrance blocked from the exit, you have to wait on the exit side and yes the receipt checks just make a slash on the receipt and let you go; the old people that are receipt checkers actually check my buggy, they are the ones to watch out for. ;)

  64. Baelzar says:

    I think we can all agree that the OP “Shay” is a douche. I think there’s a special place in hell for line cutters.

    I think we can also agree that the employee was foolish to touch Shaydouche.

    What the employee should’ve done is alert security immediately and let them deal with Douche-Shay.

  65. balthisar says:

    Was the other exit a legitimate exit? If so, then it wasn’t line cutting. And the people at the door aren’t “loss prevention”; they’re the same idiot employees that occupy the rest of the store.

    On the other hand, if the exit wasn’t a legitimate exit, then clearly the OP is wrong.

    • coren says:

      The way most costcos are laid out, it was the entrance, which is also labeled exit in case of emergency

  66. B says:

    Totally your fault lady. You know the drill when shopping there. Don’t be a dousch by cutting!

    • Difdi says:

      Totally the store employee’s fault. You know the drill when living in a country where there is rule of law, lady! Don’t be a douche by assaulting people.

      There, I fixed it for you.

  67. Chaosium says:

    “Still, was Shay wrong for trying to cut the line?”

    No, not at all.

    • Eat The Rich -They are fat and succulent says:

      No she wasn’t wrong. In her tiny world where only her and her needs matter and lines are for “other people”.

      I bet she is a blast at the office.

      • Difdi says:

        As opposed to your tiny world where changing to a shorter line at checkout fully justifies assault & battery?

        • Eat The Rich -They are fat and succulent says:

          In my tiny world each person has their own personal receipt checker who travels with them to the stores.

          They also feed my pink frosted cupcakes in the afternoons.

  68. Watcher95 says:

    My brain shuts off as soon as anyone uses the term “Zero Tolerance”

  69. XTREME TOW says:

    Shame on Costco, and the employee. An exit for use by customers is an exit. Simple. It should have been staffed by a properly trained employee, not a Wannabe Hitler. In many states what the employee did to Shay is a Criminal Offense.
    I have never seen that type of behaviour at the Costco I shop at. However, I have seen the “Lemming Customers” lining up at one exit, while a second exit is completely open. It is such a regular occurance at the Costco I shop at, I drive to the ‘far’ side of the the store near the second exit and park near it. Having the ability to fire off more than two brain cells at once might be giving me an unfair advantage over the Lemmings.
    I had to read this article three times to prove to myself Shay did not misspell “Walmart”.

    • Charmander says:

      Except that……………. as many many posters have pointed out here, the “exit” she chose to exit through was not an exit for use by customers of the store, it was an entrance

    • Thyme for an edit button says:

      It should have been staffed by a properly trained employee, not a Wannabe Hitler

      Yes, Shay is the victim of genocide. Clearly.

      Godwin’s Law strikes again.

    • DanRydell says:

      What Costco is this that has two separate exists with receipt checkers?

    • coren says:

      The “exit” was an entrance to the store, and that employee was checking memberships of people entering.

  70. PietroCrazy says:

    The employee was 100% wrong to grab hold of the Shay’s purse, and I think we all know that there’s no excuse for that. But at the same time, let’s be honest: it’s no fun to root for someone who thinks she’s so much more important than everyone else that she should just cut in front of everyone in line. These two facts are not mutually exclusive.

  71. magus_melchior says:

    I don’t know. The two Costcos in my area both use two checkers at the exit door, so usually there’s no big huge line of people waiting to have their receipts checked. If I were in the same situation, I would have asked the (not-so-nice) lady if she would check my receipt.

    Which begs the question, what was she doing at the exit door in the first place? Usually those who welcome customers aren’t standing there, they’re inside the adjacent entry door. Second, I can understand why she doesn’t want to be checking receipts, which would lead one to wonder, what was she doing standing at the exit, then? She obviously wasn’t a manager, she didn’t look like she was training anyone, and she directed people to the checking line…

    Sounds to me like she was on “break” (in quotes because she probably was supposed to be working), and if a customer walked by her without a receipt check, she would be hosed. Unfortunately, it seems she made a bad situation for herself worse, I suppose.

    (Note: Yes, I’m speculating.)

    • coren says:

      The way the story is worded, I suspect she was checking memberships, and the “exit” was also the store’s entrance.

  72. newfenoix says:

    I currently have a Sam’s Club membership and I used to have a Costco membership. I canceled the Costco membership for reasons that I will not explain here. I will not discuss the breaking in line but I will discuss the assault committed on the OP by a store employee. It is beyond me that people on this site will uphold the criminal act committed by the employee.

    Yes, the OP did violate the membership agreement that she signed, however, the store employee violated the law. And this is something that needs to addressed. That store employee should be prosecuted for assault and fired.

    • Commenter24 says:

      Exactly. Most on here are more focused on her cutting in line.

      • brinks says:

        I agree that the employee needs to be dealt with. Those actions were clearly way out of line and could cause more problems down the line (when Shay decides to sue, and you KNOW she will).

        However, it’s more fun to bash her than the employee.

      • coren says:

        Because it’s obvious the employee was wrong to most of us, and that doesn’t deserve comment – whereas people are saying that line cutting is ok or that she shouldn’t have to show her receipt when she agreed to the opposite – which merits debate and argument

  73. mikec041 says:

    When lines get long in these buyers clubs the door checkers should use common sense and STOP checking each and every item in the basket against the receipt. How about a novel idea, pick an item at random from the basket and see if it’s on the receipt. DUH

    • Not Again says:

      Picking a random item would take more time would it not? Then the person would have to search through the receipt for that random item. some people have receipts about 2 feet long coming out of there.

    • coren says:

      It sounds like you haven’t experienced Costco’s checking recently

  74. AI says:

    The OP signed a contract with Cosco. Contracts are covered under civil court. If the OP violates a term of the contract, Cosco has the right to follow the procedure under the dispute resolution section of the contract. Assault and detention are illegal, and therefore can not be part of a valid contract. There’s really nothing more to it than that.

  75. Not Again says:

    I side with Costco. I don’t care if that Costco employee “assaulted” her or not. All this would not have happened if she had just waited in line like everyone else. No assault, no tugging of the purse, none of the stress, etc. 8 people waiting to leave would only had cost her 30-60 seconds at most.

    So, after all this, she ended up wasting more time with the phone calls, the manager thing and the “5 minutes” of calming down. It’s like telling a traffic cop who stopped you for driving on the shoulder because of congestion, “but I was running late I should not be given a ticket for driving on the shoulder.” Please, just follow the rules like everyone else. You asked the employee she said no, then you should had gone back to the line instead of ignoring her.

  76. macdude22 says:

    You couldn’t wait in line but you could sit in your car for 5 minutes? I’ve got little sympathy for you line cutter.

  77. Tedsallis says:

    B!tch. So you were in too big a hurry to wait in line but you had all the time in the world to sit 5 minutes in your car, then call the store and go back in? Screw you OP on this one.

  78. Jay911 says:

    The thing that needs to not be tolerated is checking of receipts.

    • coren says:

      If you feel that way, that’s fine – but it seems a bit disingenuous to complain about receipt checking when you sign an agreement to have said receipt checked in order to shop somewhere (as is the case at Costco).

  79. sqlrob says:

    Costco just needs to quit the stupid receipt checking, it doesn’t work. There’s no way they can verify what’s in the cart, and they’ve obviously missed (purchased) high value DVD and electronics that are under the food.

    They also haven’t alerted on “missing” items that I had in my pockets, or more items than on the receipt shown to them (either on another receipt because of mistakes at register or items from the pharmacy).

    And the supposed rationale on the sign is to make sure you’re not overcharged? GMAFB. Be honest.

    I have no question that any halfway competent thief could get through their half assed attempts with no problems

    • cvanderen says:

      As a previous Costco employee I know that mistakes are caught at the doorway. My personal experience was that of those mistakes, about two to one were in the customers favor. The scanners accidentally scanning something twice for example.

      Some theft was caught too but most of the time the person had been noticed stealing in the store by Loss Prevention and was confronted at the exit line. Checking receipts at the door is not foolproof by any means, but it’s well worth it to customers and Costco for what it does catch.

  80. tundey says:

    Really that’s assault? Give me a break. If tugging on a purse is assault, that’s a pretty low bar to set for a felony.

    That aside, what gives the OP the right to go out thru the wrong entrance? And no she didn’t meet her obligation to show receipt. You can’t just show your receipt to a random Costco employee and think that means you can walk out. You have to show it to the right employee.

    And since when did we start supporting people cutting in line? Those other 8 people in line would like to get out ASAP too. So what makes the OP’s need higher priority?

    • camman68 says:

      Who said anything about a felony? Or are you from Canada?

    • Commenter24 says:

      Assault is both a crime and a tort. Whether it’s a felony or not depends on the state.

    • Difdi says:

      Nobody (but you) said anything about a felony. Assault is a misdemeanor, unless you’re in some place with a truly bizarre definition of it.

  81. Gman says:

    CostCo should do something else.

    Refund her membership fee and cancel her membership.

    • Difdi says:

      Why? She met her contractual obligations to the letter, and was assault for it. Costco is, of course, free to break the contract at any time…but…how exactly can they justify doing so when it was their employee who violated it?

      • coren says:

        It says your merchandise and receipt will be checked, not that you’re free and clear by offering them.

  82. HighontheHill says:

    I believe the OP and the employee should both be bitch-slapped for behaving like assholes…

  83. sea0tter12 says:

    To be fair, my Costco almost always has two people checking receipts when I go. If I had seen people queuing up at one person and another employee standing there, I probably would have gone to the other employee, too, assuming they are both doing it.

  84. kelbear says:

    Fully justified,

    The line has no legitmacy. She showed her receipt and moved out the door. Not her problem that everyone else takes longer to flash a receipt and go out the door, creating a line of people who volunteer to stop at the door. If they don’t like it, they should follow her out.

    • stang9946 says:

      No, costco is not a wal mart, she paid to go there if she doesnt like the policy they quit going there, the lady is obviously a cunt

    • coren says:

      It has legitimacy as being in it to present your receipt upon exit is a condition of shopping there (not specifically a line, but certainly the inspection of your receipt – which is not fulfilled by showing joe blow the receipt just cuz he has a Costco uniform on.

  85. OrganizedFellow says:

    I AM A COSTCO EMPLOYEE.
    I have worked for this amazing company for 6 years this October. I’ve worked nearly every position for my company, including the one mentioned above.

    There are many reasons for WHY we mark your receipt.

    1. it prevents misuse by someone. example: if you bought an item, and if the receipt was NOT marked, but the item left the store. someone could easily walk out with the item later (or items on the receipt), and THEN have it marked.
    WE DO IT TO PREVENT THEFT.

    2. I’m also a cashier. I have often missed a case of water, a package of batteries, a dog bed, etc. It’s a simple mistake. The exit door greeters responsibility is to match the number of items on the receipt, to the number of items in the cart. Simple enough, right? Until you are staring down the line of several thousand dollar shopping carts on a busy summer coupon fueled weekend.
    Some door greets are quick, and bam bam bam … count, mark, and send you on your way.
    Other door greeters are slow, and literelly, 1. 2. 3. 4 … 50 BAM!!! count, mark, and send you on your way.
    WE DO IT TO IMPROVE AUDI & INVENTORY CONTROL.

    The lady mentioned in the above post should NOT skipped the line.
    It’s rude!
    Also, if she was in that much of a hurry, she should have politely asked the door greeter, “hey, I’m in a rush, I only have one item!”
    I get that request ALLL THEE TIMMME, really.
    And it’s NOT a problem.

    The door greeter should NOT have put her hands anywhere near the members body, NEVER EVER EVER EVER.
    We all know that!

    • stang9946 says:

      I disagree, she should have been forcibly detained then violated in the stores offices, its the only way she would ever learn.

  86. qbubbles says:

    You were in such a damn hurry that you waited in your car for 5 minutes and then shot the shit with the manager? Are you kidding me?

    Sorry, I smell bullshit.

    • Difdi says:

      Priorities shift after being the victim of a violent crime. What seemed urgent before being assaulted often seems less so after.

      I believe the smell you have detected is coming from you…

  87. katsuyakaiba says:

    Both were out of line. The employee shouldn’t have put her hands on the OP and the OP should have just waited her turn.

    If she was in such a hurry, Costco was not the place to be, period, as anybody with a membership knows your receipt needs to be checked. And 8 people getting their receipts checked wouldn’t take more than 3 minutes, probably shorter than said trip through the store with the returns and getting the new fan.

    On the other side, the employee should have known better to get into a tug of war with a customer, especially putting her hands on the customers property to do so. She could have harmed the customer or said property with her actions and what then?

  88. JollyJumjuck says:

    I wonder if the OP does this on a regular basis at other places. You know, get into the express lane at the grocery store with 30 items when the maximum is 8, or queue jump in a variety of places. It’s certainly sounds like the OP has an overinflated sense of entitlement.

    I can’t stand queue jumpers myself. Unless it’s a real emergency (a pregnant woman’s water breaks, someone gets a call that their child has been taken to the hospital), wait in freaking line like everyone else! Unless there is a real emergency, queue jumpers are simply showing their disdain for everyone else by acting as if THEY are SO much more important. If you can’t be bothered to play by society’s rules, don’t expect to be treated equally by society’s privileges. If you absolutely must be so goddamn rude and pushy, be surprised that you *don’t* get assaulted, either verbally or physically.

  89. Steele says:

    I have yet to this day, figured out how looking at my receipt tells the “receipt checker” at the door what is in my bag or bags. And exactly how they know if what is inside my bag or bags has been stolen unless they have visually seen me commit a crime. You may say that if I have nothing to hide, then what’s the problem showing the receipt. Well, because waiting in line for someone to mark my reciept is my time. I’ve already been in line to check out and paid for my items, I don’t need a “second set of eyes” looking at a receipt who has no clue as to what really is in my bag or bags. This is the exact reason why I will never join Costco, Sam’s Club or any other club that states you can be stopped before leaving the store without probable cause.

    • DanRydell says:

      In general, receipt checks are intended to stop theft that involves collusion by an employee. The receipt doesn’t tell them what is in your bag, it tells them what SHOULD be in your bag. Visual inspection tells them what is in your bag.

      Costco doesn’t have bags, btw.

  90. Mp3dog says:

    You DO NOT wait “on” line, you wait IN line. Big difference.

    • DanRydell says:

      I’m sure the writer knows that, but she also knows that she lives in New York City, and she wants us all to know that. Because you know, it’s cool to live in NYC.

  91. brianary says:

    Wow. Consumerist readers are certainly quick to accept whatever violent enforcement that means they won’t have to be briefly inconvenienced in a line. Disproportionate much?

    I give this society two more generations.

    • coren says:

      No, I don’t think anyone here has said this was acceptable enforcement. That’s a bit of a straw man isn’t it?

    • brinks says:

      The employee was clearly in the wrong. I don’t support her actions and I’d support a decision to fire her. However, the employee was trying to do her job, even though she was wrong. The OP was just being a jerk. It’s easy to pick sides on this one.

  92. Alan_Schezar says:

    I see people try to cut the line all the time. They think that if they only have 1 item, they can just flash their receipt and walk past.

    Usually they don’t make a scene at the door. When told at the door that they can’t do that, they just go back and wait in line.

    The OP said she was in a big rush, but she had enough time to “sit in her car for 5 mins to calm down”, then spend time on the phone waiting to get a supervisor to complain, then go back into Costco to meet with the assistant manager.

  93. TheyCallMeMcGyver says:

    The facts are not a slam dunk for an assault charge. That is a question of law, not public opinion. Here is how assault is defined: “Generally, the essential elements of assault consist of an act intended to cause an apprehension of harmful or offensive contact that causes apprehension of such contact in the victim. Intent is an essential element of assault.” In Costco’s defense, their timing didn’t seem to bad. For example, their handling of her return must have been blazing fast if she was able to complete the return, pickup one item, and get in the checkout line in under 2 minutes. And why she all of a sudden had ample time to sit in her car for 5 minutes conflicts with her previous position of not having any time to go through the standard exiting process. The author of this article could probably benefit from some time management classes. Personally, I view my trips to Costco as if they were field trips. Truly enjoyable, especially if not rushed.

  94. Jerkamie says:

    I remember once waiting in line to buy a loaf of cinnamon bread and to pre-pay for a smoked meat sandwich at the cafe since they didn’t take debit.

    I get to the end of the food line and they told me they didn’t have any smoked meat ready, I was so mad. I had to go wait in line to get my $5 back, then when I go to leave with my bread there was along wait like the poster went though. I said fuck it and cut it as well and she looked at it fast and let me leave.

    Sometimes I hate costco.

  95. anime_runs_my_life says:

    Isn’t that part of the agreement when you get a membership? I know at Sam’s they just sort of glance over the receipt and let you go. Most of the time they don’t even bother looking if you’ve got a small item.

    Honestly, she was wrong with cutting the line. Sorry if you’re in a hurry, but maybe better planning of time is in order.

    • Groanan says:

      I can’t imagine that part of the agreement is stated thusly:

      And the signee, on there part, agrees in full to be grabbed, manhandled, or otherwise assaulted, if and when, at any time after checkout, they fail to present their receipt to the correct receipt checking Cosco employee, prior to exiting the building.

  96. WhiteWolfAniu says:

    I have a solution to all this, working at a retail pharmacy which does not check any receipts, and we are lucky if we even catch someone stealing anything. My advice, to all and anyone:

    STOP STEALING

  97. Rocket80 says:

    Costco DOES require you show your receipt, however, violation of this agreement does not give them permission to physically assault you! lol So yes the OP violated the agreement but Costco’s recourse is to refuse this woman service in the future (if they so choose) not assault/detain her illegally.

    What the OP did was technically wrong, but maybe she was in a hurry that warranted violating this agreement; we have no idea. Like the guy who runs a red light getting his pregnant wife to the hospital – sometimes circumstances over rule.

    • Not Again says:

      I don’t know what her hurry was, but I don’t think it was that important, if it was urgent, would one really take the time to go to Costco and return something and then in turn take the time to go shop and then the rest of what happened? Pregnant wife and this OP’s reason I think would be, Apples and Oranges, no comparison, it would seem.

    • stang9946 says:

      She was in such a hurry that she had time to wait for the asst manager to come out? If I were the asst manager I would say thank you for your time, take her membership number then mail her a refund of the balance of the membership then tell her to have a nice life, we dont have time for self involved persons such as her.

  98. Hatter of Honolulu says:

    She is “running late” yet still has the time to call up this Costco to complain about her “trauma”. Sounds like a self-righteous jerk (probably with too much money and too little brains) to me.

    • Groanan says:

      Actually it sounds like she became emotional after having been assaulted by some crazed Cosco employee, and after it occurred, her priorities rightly shifted.

      Have you not ever been in a rush to go to the post office and then accidentally run over a pedestrian on the way? Just because you stop what you are doing to hide the body, and then blow the rest of the day off, does not mean you were not sincerely in a rush earlier.

  99. Groanan says:

    You are freely allowed to break contracts.
    You are not freely allowed to assault people.

    Shay was clearly exercising her own rights as a free person.
    Cosco was clearly in the wrong for assaulting and detaining her, as they did not suspect her of shoplifting.

    If Cosco was upset that Shay violated store policies, they could seek whatever remedies were placed in the contract in the event of a partial or full breach.

  100. Tiandli says:

    Showing your Costco receipt to anyone in the store means you could show the receipt to the cashier that handed it to you, right?

    I bet I know how far that gets you.

  101. LostTurntable says:

    This isn’t hard people…

    She signed a contract saying that she has to show her receipt as she exits.

    It is understood, by people who are not a-holes, that you show said receipt to the employee by the big sign that says “EXIT.”

    Yes, she did show her receipt to someone else, but that doesn’t change the fact that this idiot decided that HER time was better than EVERYONE else’s. She can piss off. And if you agree with her, then you’re an idiot too.

    Don’t like the lines? Then complain about them. But don’t assume that because you’re YOU that you don’t have to stand in them. Get over yourself.

    Costco should apologize for the poor service with the receipt checker, fix that, and take away this jerk’s membership. Her time is obviously too valuable for them anyways.

    • Groanan says:

      This isn’t hard you,

      Even if she broke the Cosco rules, they are not allowed to grab or detain her.
      They can only do so if they suspect her of shoplifting, (or if she committed a felony in their presence).

      There are no ifs, ands, or buts about it. If Cosco does not like how she is behaving, they can ask her to leave, or force her out if she refuses to go.

      She was leaving, Cosco has no power to stop her.

      • LostTurntable says:

        I never said the employee was right, I said that I have no sympathy for wastes of humanity like her. She’s a freaking jerk, idiot and rude POS for assuming the other rules of life don’t apply to her! She gets no sympathy from me. This is the same kind of jerk who cuts you off because she’s “running late” tries to merge late because she’s “busy” or puts 20 items in the express auto-checkout because she “doesn’t have time.” Maybe she was running late because she’s an idiot.

        And of course, you’re believing her version of events. Since she already found herself too freaking important to wait in line like all us normal people, I bet she finds herself too freaking important to tell the truth.

        I have no respect for people like this. Screw her.Sure, the Costco employee was out of line, but who gives a crap? What goes around comes around. She was flaunting her BS “I’m better than the rest of the world” attitude and it came back to bite her in the ass. What a joke. The fact that anyone here believes, trusts, or sides with this worthless piece of garbage is pathetic.

        This woman is a prime example of what’s wrong with America, and a stupid a-hole. When you’re stupid and rude, this is the kind of thing that happens to you. Boo-freakin’-hoo. She wants a zero tolerance policy for employee behavior? Well, I have a zero tolerance party for a-hole behavior. And she qualifies.

  102. physics2010 says:

    1) One receipt checker sucks. If there were eight people in line that sounds like a back log.
    2) Don’t cut line
    3) Op was in hurry, but sat in car for 5 minutes to cool down, searched for phone number, met with the manager etc. Yeah.
    4) Op broke rules. Back track with security cameras. Identify membership. Revoke membership and return unused portion of membership. Alternately mail a warning.

    • Groanan says:

      “3) Op was in hurry, but sat in car for 5 minutes to cool down, searched for phone number, met with the manager etc. Yeah.”

      I’m not sure why this part of the story is so unbelievable.
      Before she was assaulted and detained, which made her emotional, she had one set of priorities.
      After she was assault and detained, her priorities shifted.
      This is normal, logical, human behavior.

      Also, she didn’t cut in line. Cutting the line makes it sound like she did so at the expense of anyone else. Other customers were not slowed down be her not getting in line, and Cosco lost nothing by her leaving without having her receipt checked.

      Cutting in line is morally wrong because it hurts the other people in the line, not because you did not have to wait.

      Besides, the line is not for exiting the building, the exit is huge – everyone could leave at once (and should have after seeing this), the line was for receipt checking.

      • physics2010 says:

        It did slow down the line since the receipt checker was busy trying to restrain her. Not saying that was the correct action.

        And if the repercussions of you being late aren’t so severe that you are able to change your priorities perhaps you shouldn’t be in that much of a hurry. Lots of people are “in a hurry” because they are trying to get all of their errands run, but unless there is some financial penalty for you being late then it isn’t really different from any other day, not that it would be an excuse either way.

  103. d67f8g9uno says:

    One year ago this month at the Rohnert Park, CA Cost-Co my family and I casually walked out the unattended exit only to have the man apparently whose responsibility it was to guard the door catch up to us nearly at the parking lot while calling at us. After I showed him my receipt I put my groceries in my car, walked back to the man and asked him his name. At home I complained online to Cost-Co customer service and because that was the third such embarrassing incident at a Cost-Co store, the other two occurring at the Cost-Co in Santa Rosa, CA, which is why I had traveled all the way to Rohnert Park, I did not renew my membership and do not intend to shop as Cost-Co ever again until their ridiculous policies checking cards on entry, having hierarchical membership levels preventing me from using the store when it’s open, and checking receipts on exit are abolished.

  104. Whiskey212 says:

    While this employee was totally wrong for what amounts to assaulting you, you were a total wad for behaving as you did to begin with. Your egocentric, self-centered attitude was the direct cause of this entire episode, you alone were responsible for the fact that you were “running late”, hopefully this will teach you a lesson about behaviour in public, but I doubt it.

  105. Whiskey212 says:

    Internet tough guys are such solely on the internet because they can be. Behaving as they claim in meatspace would likely get them either locked up or killed. Plus there’s the whole ‘never leaving mom’s basement’ thing which usually prevent any real-life episodes they fantasize about.

  106. mushpuppy says:

    Granted it was an unfortunate situation and a bad decision by the Costco employee. I’m guessing too that both the regional manager and the store manager are embarrassed that this happened.

    But. Costco is not a public place. It’s privately owned property, and, generally, under the law, according to the US Supreme Court, when you enter private property you’re obligated to follow any non-discriminatory or legal rules imposed upon you by the owner. So as late as the complainant may have felt, her decision to enter Costco bound her to its rules.

    Plus, everyone else was waiting in line. She could too. Should there be a zero tolerance policy for people who think they don’t have to follow rules everyone else follows?

  107. Bkhuna says:

    In the first place, it was wrong to cut in line. The shopper JOINED Costco on there own accord and Costco has a policy of checking departing members. If you don’t like the policy, shop elsewhere, otherwise suck it up and stand in line like everyone else.

    Secondly, if you only need one item, why waste the time going to a megabox store.

    As for the Costco employee, she was in the wrong for grabbing the shopper. There’s a compromise between the store and the shopper here somewhere.

  108. SphinxRB says:

    What makes you so special you don’t have to wait in line like everyone else, that fact you asked was not a problem, but when you were told what to do; you should have done it. What makes you think you can do what every you want, and treat the employee like a doormat; which is exacly what you did. I see this behavior on the roads driving all the time, people just driving however they want/breaking rules, cutting off, pulling out in front of people because they are ‘in a hurry’, and have the attitude of “I’m more important then everyone else”. You are the same person who see’s a lane ending in the road, but will pass 20 cars, go to the end of the lane that’s ending, and then expect people to ‘let you in'; why should they, they have been waiting, and are all going somewhere too. You are also the same type of person who at a checkout lane in a grocery store who is at the end of a line of people, and the store opens a new register; the clerk says “I’ll take the NEXT person in line”, and you (the last person), darts over there like a 2 year old. NEXT means NEXT, not you you. Grow up.

  109. SphinxRB says:

    What makes you so special you don’t have to wait in line like everyone else, that fact you asked was not a problem, but when you were told what to do; you should have done it. What makes you think you can do what every you want, and treat the employee like a doormat; which is exacly what you did. I see this behavior on the roads driving all the time, people just driving however they want/breaking rules, cutting off, pulling out in front of people because they are ‘in a hurry’, and have the attitude of “I’m more important then everyone else”. You are the same person who see’s a lane ending in the road, but will pass 20 cars, go to the end of the lane that’s ending, and then expect people to ‘let you in'; why should they, they have been waiting, and are all going somewhere too. You are also the same type of person who at a checkout lane in a grocery store who is at the end of a line of people, and the store opens a new register; the clerk says “I’ll take the NEXT person in line”, and you (the last person), darts over there like a 2 year old. NEXT means NEXT, not you. Grow up.

  110. SphinxRB says:

    A lot of you seem to treating employee’s like this, like second class citizens. This employee was probably following instructions, and never had a person treat them like that, and panic’d. These people do not make much money, and should not be treated like a worthless piece of humanity. They need that job like you need your job, and was problably afraid if they didn’t stop you, they may get in trouble. Another factor is shoplifting; often times shoplifting is internal; who’s to say this person with the fan was not an accomplice of the employee, stealing merchandise. THis happens all to often. IF the manager saw this, the employee would say, “oh she had a receipt, so I let her go”; how does the manager know it was not a friend of the employee with just a piece of paper, and getting a free fan. What if it were an HDTV?

    • brinks says:

      I know that’s what happened. The employee hadn’t dealt with a situation like this and just wanted to make sure that the policy was followed. In the heat of the moment, people overreact. That doesn’t justify what happened, but I understand it.

  111. SphinxRB says:

    A lot of you seem to treating employee’s like this, like second class citizens. This employee was probably following instructions, and never had a person treat them like that, and panic’d. These people do not make much money, and should not be treated like a worthless piece of humanity. They need that job like you need your job, and was problably afraid if they didn’t stop you, they may get in trouble. Another factor is shoplifting; often times shoplifting is internal; who’s to say this person with the fan was not an accomplice of the employee, stealing merchandise. THis happens all to often. IF the manager saw this, the employee would say, “oh she had a receipt, so I let her go”; how does the manager know it was not a friend of the employee with just a piece of paper, and getting a free fan. What if it were an HDTV?

  112. Randell says:

    The employee pointed out to her that this was not the PROPER exit, and she continued to go. If she had done what the employee originally told her, there would never have been a problem. She AGREED to be INSPECTED. How hard is that to understand?

  113. ltdarkstar says:

    You really shouldn’t have skipped the line. However, having gone to Sam’s Club for years now sometimes I run into some really power-tripping employees at the doors. I mean seriously there was once I was coming into the club and showed my card, however my finger accidently happened to be over my photo on the card and the lady actually YELLED at me for covering up my photo! It’s not like I was doing it on purpose, so I took my fingers off the face of the card and shoved it in her face and proceeded to make fun of her. I mean what gives her the right to power trip and treat people coming into the store like crap? If you don’t have a legitimate card you can’t BUY anything in there anyways?! So what’s the freaking point besides flexing your e-peen? Needless to say I don’t shop at Sam’s Club anymore.

  114. Zwaaa says:

    I tend to agree. When you agree to a membership at Costco you agree to have your purchases checked before you leave. I agree the store response was heavy handed, but your actions were somewhat selfish. EVERYONE is in a hurry these days.

  115. Not Given says:

    Cutting in line isn’t a crime. She offered her receipt, that’s all she was obligated to do. Show, anywhere in the membership agreement it says anything about not cutting in lines. Most of the time I will stand in a reasonable line, but sometimes, in some lines, it just isn’t a good idea, or possible.

    • coren says:

      Nothing about cutting inline, but it does say that you will be inspected as you leave, not shove your receipt at some employee. IF she was gonna leave ahead of everyone else she should have gone to the person checking receipts, to get hers inspected, as she agreed to do when she became a member of Costco

  116. edrebber says:

    Nothing in the Costco agreement about consenting to assault if you refuse to show your receipt. The woman has the right to back out of the agreement at any time and terminate her membership with Costco.

  117. edrebber says:

    The employees get to eat the undelivered pizza.

  118. dggriffi says:

    Once she made the purchase, she is under no obligation to wait to be searched before she can leave the store.

    • coren says:

      She is, actually, contractually. Of course that wouldn’t justify the employee grabbing her, but she did sign a contract.

  119. czarrie says:

    Don’t go shopping if you have somewhere to be. Also, if you sign up for something that requires a receipt check, don’t be surprised if they demand a receipt check. If you don’t like it, cancel your membership, but don’t expect exceptions because “I have places to be”.

    Sheesh.

  120. PandoraCamel says:

    My thinking is that Shay is an idiot and deserves any harsh criticism thrown at her.
    1. You are cutting in line, I’m quite honestly surprised that someone didn’t take a photo or video of you and posted “Bitch trying to cut in line at Costco” to youtube. Such a shame we have to use the threat of public humiliation to keep people from breaking rules.
    2. Don’t claim assault you twit, you’re the one who blindsided the poor employee who’s duties was “verify they have a costco ID card”, they probably don’t get that many entitlement jerks who try to run them over with a shopping cart and didn’t know if you’d turn around and shoot them. Clearly if you can’t reach into the purse you can’t reach for a gun.
    3. I hope Costco cancels your membership card and you’re forced to go wait in much longer lines at walmart.

  121. Not Given says:

    I’ve been a business member since 1998 at another club store. If anyone grabs me or my purse, they better be fired, unless I get a written apology from the employee and from the manager promising retraining. I’ll might still press assault charges depending on the degree I feel assaulted, like if she didn’t let go when I threatened to call the police.

    • brinks says:

      But, as a member since 1998, this has never happened to you because you have the common decency to follow the rules and wait in line.

      • Not Given says:

        I have jumped lines and I have also let other people go in front of me, depending on circumstances. I didn’t agree to not be a bitch, I just agreed to the receipt check.

      • Not Given says:

        I have jumped lines and I have also let other people go ahead of me, depending on circumstances. I agreed to the reciept check I did not agree that I can’t be a bitch from time to time.

  122. common_sense84 says:

    Not wrong at all. They can’t force you to stay. All costco can do if you skip the line is cancel your membership. They cannot touch you, detain you, or force you to submit to a search.

    She should have had the person who grabber her arrested.

    Stores need to know policy is not law. And it’s extremely reckless to not have procedures for this. If they cared, all they had to do was track the person back to checkout and then cancel their membership.

    Physically touching anyone is a crime and that employee needs to be charged.

  123. JanDuKretijn says:

    Sorry this heinous “assault” so disturbed your suburban fantasy that it took you a whole 5 minutes to recompose yourself.

    You strike me as the sort who would sue over your child having his feelings hurt by a bully at school.

  124. Skeptic says:

    Costco employees are not law enforcement officers whose instructions must be obeyed on penalty of arrest. When you purchase an item, your credit card is charged immediately (or your cash is depleted immediately). That means the item you just purchased is YOURS. If Costco or anyone else wants to argue that the item is NOT yours, they bear the burden of proof. You do not. Under the law, items in your possession are presumed to be yours unless proven otherwise.

    The exist employee could have verified the receipt in a fraction of the time she took attempting to forceably detain the customer. And it is not OK to detain someone by force. The employee was no better than a purse snatcher. That’s illegal!

    • coren says:

      And Shay could have gotten out of the store in a fraction of the time that this incident took if she waited her turn. Which isn’t to say that this is her fault at all, but if we’re gonna play “what if”…

      That being said, it’s not the job of the employee she approached to verify receipts, so getting upset at her not doing it is the same as getting upset at her for not cleaning up baby puke when the janitor is ten feet away.

  125. pdxtechguy says:

    From my own experience, the receipt checkers at the two different Costcos that I frequent do their best to verify that you have everything in your cart/possession that your receipt indicates – including gift cards and extra cash (“Did you get the Regal Cinemas gift cards? I don’t see them in the cart.”).

    Also, my preferred Costco put up a chain link fence with only a narrow gap to prevent people from trying to exit with merchandise through the entrance (my guess is that is what Shay was attempting).

  126. Wyatt-o says:

    The Costco employee was seriously demented, and it is illegal stop any person from leaving a store, much less to detain anybody against their will unless they are suspected of stealing- and even then, that is left to only certain designated people. If you chose to let somebody search your purchases for theft- that is your choice; no law requires you to submit to that voluntarily. A store might wish you to adhere to their rules, but they are not a governing body and you have no legal obligation to comply. So while some people might think Shay is rude, I just think that the people who submit to this are chickens and only wish they were as bold as she is

  127. iconicflux says:

    I often go to Costco to buy a pizza (they use the best cheese), a smoothie, and a soda. I also walk out of the store holding these items with my receipt obviously showing. I don’t consider this to be line cutting. I’m actually helping other people get through faster by removing myself from the line.

    Not once have I been stopped by someone when they see that my receipt is available and my items are few.

    As for the lines themselves, I have actually canceled Costco memberships in the past for the line being too long on too many occasions. My thinking is, it may take something like that before the managers get more cashiers and door goons working.

    • Charmander says:

      “I have actually canceled Costco memberships in the past for the line being too long on too many occasions.”

      I don’t why, but this made me laugh out loud.

      Did it work? Are the lines less long now?

      • iconicflux says:

        I like to think it worked. The lines seem better at other Costco’s.

        When you cancel it, you get your full membership fee back and not a prorated fee. That also was pretty cool.

    • coren says:

      I don’t believe they ever check food court receipts. Many Costco locations have their food court open to the public as well, so it’s hard to know when to enforce the agreement and when not to – so they probably default to “don’t bother for food court”

  128. dggriffi says:

    Nothing the OP did justifies assault by the store employee. Anyone blaming the OP for the assault is just as despicable as the employee herself.

  129. consumer2468 says:

    Marlin, you are INCORRECT. Please actually READ the article above before commenting on it. The customer DID show the employee at the door her receipt. And it had ONE ITEM on it that matched the ONE ITEM she purchased. So a Costco employee stands there doing nothing and cannot look at one item on a receipt? You owe the customer whose story is told above an apology for implying she did not show a receipt or was unwilling to.

    • therightquestion says:

      You assume that that employee was responsible for checking receipts. Clearly she wasn’t – there was a line leading to the employee responsible for checking receipts. You can’t just show your receipt to anyone…they are trying to minimize theft to keep costs down. I say it again – if you can’t follow the rules, go somewhere else.

  130. bored person says:

    She was walking out of an emergency exit without theft detectors (which she was not supposed to do in the first place), holding a large purse and was trying to run off after I told her not to go through this exit and even when I grabbed her arm. This seemed extremely rude to me and I grabbed her purse in a last ditch attempt to stop her probable shoplifting and blatant disregard for the rules. And then she pushed me down and after some minutes called the manager! As if to rub it in, she got an apology and I got an scolding.

    God damn, there is no justice is there?

  131. consumer2468 says:

    I am in my forties and the entire time I was growing up and for decades after people always said “in line” – not “on line” when referring to waiting at a store. I lived all that time in the northeast. My comment is directed to everyone 40 or over who lives in an area like that where we always said “in line.” (I realize different parts of our country have different ways of saying things sometimes. For example, in some places they would call Coca Cola “soda” & in other places they call it “pop” & in other places it’s “soda pop.” If you live someplace where they’ve always said “on line” for waiting at a store, then by all means continue to say it like that. But for everyone else who lives where we’ve always said “in line” you should continue to say it that way.) I noticed people started saying “on line” more and more in the northeast after the internet became a big thing. But they are 2 separate things. When you are on the computer you are “online” – which is one word. But at a store you wait “in line.” It would be interesting to hear from other people who are over the age of forty about how it was always said in the area of the country you are from. I say ‘people who are over the age of forty’ because I think people under 20 have never known a world without the internet, so I’m not really interested in how they refer to waiting at a store to buy things. (In other words, I think people under 20 or around 20 are more likely to confuse internet ‘online’ and store-lines terminology to begin with.) Anyone OVER FORTY care to share what this is like in the city or state where you live? Has the blurring of lines over this terminology been noticed by anyone else and bothered anyone else, too?

  132. consumer2468 says:

    JanDuCretin: You show your true colors when you defend bullies. (Schools need a zero tolerance on bullies. Period. All schools should have an effecitve anti-bully program in place. Parents entrust their kids to schools to educate them in an environment that is conducive to learning, not for a school to be guilty of child neglect.)

  133. consumer2468 says:

    Going to a different line or different clerk or different door or different cash register does NOT qualify as “line cutting.” STOP mis-labelling what the shopper did. “Line cutting” is if you actually go in FRONT of someone else in line. For example, if you are number 9 in line and you go to the person who is 3rd in line and ask if he’ll please let you in front of him & he says yes. THAT’S what line cutting is. Stop accusing the shopper of doing something she didn’t do.

  134. Lucy West says:

    I’m kind of amazed at some of the hostility toward the OP here. Having worked retail for many years, I can tell you I’ve seen seemingly normal people engage in acts of entitlement WAY beyond what she did here. You learn to grow a filter for which sort of behavior you’re going to let get to you. Was she acting entitled? Yes. However, if I had been #8 person standing in the receipt line, (minus the employee’s actions), I probably would have just rolled my eyes and let it go.

    Also having worked retail, I attended several loss prevention training sessions. With shoplifters (which the OP was NOT) you are trained to simply let them go and call the police. This is for your own safety as well as protecting the store from any liability. Stores sell stuff. Stuff is not worth a physical confrontation of any sort, contract or no. I can’t imagine any time where an employee of a reasonable organization would have gotten the impression it was okay to grab the possessions of a customer leaving the store whether they were a suspected shoplifter or not. (Also an important distinction here; the employee grabbed the OP’s purse, not her arm or leg or hair or any part of her body. Stupid and wrong thing to do, but assault is a big word for it).

    In short, it sounds like a mildly jerk action on the OP’s part which would have been forgotten 5 minutes later had they just let her go was escalated beyond where it needed to be because of a stupid action on the part of a Costco employee. She let the manager know, the employee knows, we know, there’s no reason to escalate this situation it any further up the chain than that.

  135. MrBuurd says:

    On the surface, the employees actions might seem harsh or out of place, but when you look at it, that customer tried to take goods out of an Illegal exit. It doesn’t matter if she paid for them or not, that exit was off limits, probably for good reason.

    Also, it didn’t get physical until the customer IGNORED her initial warning and tried to proceed anyway. That takes a lot of nerve and sense of entitlement.

    There are stories about employees tackling REAL shoplifters and thieves, people who really need to be stopped, then being reprimanded or even fired for doing so. Customers and complaints like this person are what is driving fear into Corporate (fear of getting sued) and causing them to push that fear onto Employees (fear of getting fired), so they’ll think twice before enforcing any kind of customer policy.

    Bottom line:
    – This customer wrongly felt that she was entitled to take an Illegal exit. Despite being warned, she proceeded anyway, and is now complaining when the consequences were applied to her.

    /”I told her I was running late, and the line was was moving very slowly”
    //Doesn’t Matter

  136. RogueWarrior65 says:

    I can see what’s coming on this one. There will be 15 Items Or Less (should be Fewer) lines at the exit. Wait, that IS dumb, isn’t it. And of course you have to take this to its logical conclusion and put self-checkout lines at the exits…oh wait, most stores already do this. It’s called NOT ASSUMING THEIR CUSTOMERS ARE STEALING!!! I mean, come on, Costco! When was the last time someone tried to smuggle the 50-roll toilet paper pack under their shirt. Jeez!

  137. BustedFlush says:

    My membership ran out, but before it did I never stopped.

    Yep, I’m violating my contract. So go ahead and cancel my membership if you can figure out who I am, but I didn’t steal squat and I ain’t stopping.

  138. IntheKnow says:

    I can guarantee you that it is Costco’s policy, just as it is with EVERY retailer, that the employee cannot touch a customer. They have no right to PHYSICALLY detain you – which courts can construe as a form of assault. If an employee believes you STOLE something, they can take a license plate and report to the police. The employee better be RIGHT when this happens, though. Lawsuit otherwise.

    Ok, it is rude to cut the line, not illegal.
    sometimes, we are in a rush.
    The OP PROVED the purchase to an employee. The line checker should have let her go. The store manager is correct that retraining is needed.

  139. Iamdawlrs says:

    I’m also a little surprised with those siding with Costco.

    Yes you agree to certain things when you sign up with Costco but you don’t break any law if you pay for your items and then walk out without your cart being checked. The worst that should happen is your membership can be revoked.

    Lifehacker had a story about this I believe. I’d they want to detain you they have to have cause, and not showing a receipt is not cause. They have to reason to believe that you shop lifted, and they must be prepared to show proof (as in video proof from one of their many cameras.)

    I just feel like people tend to fall in line because everyone else does. I feel like it’s ok to walk out if you’re in a rush. This practice of checking receipts seems a little dated to me. Use those employees at the door as eyes on the floor or at the register instead of lining customers like cattle to prove they didn’t steal anything.

  140. rollman31 says:

    As a Costco member, I think the policy is ridiculous–especially coming from a store chain that charges a membership fee to initially get in. I understand Costco’s desire to make sure no one is stealing merchandise, but if the customer only bought a couple of items, I don’t have a problem with them bypassing the line. As an improvement, I think Costco should redesign future stores where the checkouts are right next to the doors–so there is no other place to go (not the restrooms, not the cafe, not the brochure kiosks) but out and on their way.

  141. infinitemonkeys says:

    I appreciate Costco wanting to prevent theft by ‘checking’ receipts, though frankly, it’s more the ‘we’re watching you’ method of deterrance than anythingelse.

    That does not mean I believe Costco has any right to even imply you have to submit your receipt or you will not be allowed to leave. I’ve always been a bit surprised that I’ve never seen anyone trying to just buzz past the receipt checker, but like good sheep everyone sacrifices 10 seconds of their time as the least painful option.

    I’d like to hear stories of people who have chosen not to submit to receipt checking.

    I object to this policy, find it conspicuously rude and bothersome and wish someone would organize a day of receipt-checking-civil-disobedience. Sign me up.

    • coren says:

      If you don’t like receipt checking, why would you pay fora membership to a store that requires receipt checking as a condition of membership?

  142. actuatedpoodle says:

    Shouldn’t have cut in line, but the consequence should have been a threat of suspended membership. Assault is illegal. The shopper therefore should also have pressed charges.

  143. Altimerist says:

    Its usually company policy for retailers to prevent their employees from touching customers, grabbing, stopping, chasing after, etc. Mostly to prevent from getting sued.

    Only security guards, and what not are allowed.

  144. Rhazpun says:

    If she was that pushed for time why did she stop at Costco? Those stores are always so busy. The receipt checker over reacted but Shay is clearly wrong for cutting in front of everyone. She’s just whining by writing those letters because everyone doesn’t understand that she is special and she doesn’t have to wait in line. I wonder where this sense of entitlement comes from?

  145. james says:

    I shop at Costco for the bulk of my food, and the receipt checking is most often manned by at least 2 employees. They did once find that the cashier had not rung up a giant pack of 16 rolls of paper towels, and sent me back to the cashier to pay for the item, which I thought was silly. I would have rather paid the post-checkout person who handles the rebates and coupons, as this person did not have a long line.

  146. ospreyguy says:

    They should institute an express receipt check line. 5 items or less. I can’t tell you how many times I ran in to Sam’s or Costco to grab Diapers or Toilet paper (my life revolves around shit apparently…) and had to wait in the exit line longer than it took me to get the item and buy it!

    That’s a major annoyance. But I still wait…

  147. glennski says:

    Do you think the OP really sat in her car for 5 minutes in order to calm down or was that added for dramatic effect? Sounded like she was already running late, but I guess if it was traumatic enough it could throw you off.

  148. LHH says:

    Who in the hell goes to Costco when their in a hurry? It is a bulk shopping store so most people are there loading up for the month or whatever. In other words you’ll be waiting no matter what.

    True the employee was in the wrong but maybe if Shay’s self entitled ass would of joined the line with everybody else, some of whom I’m sure were also “in a hurry”, none of this would’ve of happened.

    I would stop writing Shay. Yes the employee was wrong. But you provoked the situation by believing your time mattered more than everyone else’s. You’re an embarrassment. STFU and GBTW.

  149. KevinD88 says:

    your fault. wait in line like everybody else. do you do the same when you’re driving and running, especially at red lights? the world doesnt revolve around you

  150. kenskreations says:

    “I was running late” and “I sat in my car for 5 minutes……finally found Costco’s phone number…. ended up meeting the assistant store manager”, etc,” should not be used in the same story. If I was “running late” and had time to sit in the car, find a number and then spend more time with the assistant manager, I would think that a minute or two waiting in line wouldn’t be much. I agree that Costco has the right to do this if it is their policy and someone who thinks they are special should just exit the store without purchasing any thing and never go back.

  151. dolemite says:

    Funny that she was in such a hurry to cut the line, but then sat in the parking lot looking up phone numbers, talking to managers, etc for probably another 30 minutes.

  152. anarkie says:

    LMAO…Seriously. Just wait in the damn line. I thought someone trying to skip line would have been beaten by someone that was waiting.

    Oh yea, and the 5 minutes of “cooling down” was more than the time it would have took the OP to wait. Was it worth it?

    Also, the employee directed the OP properly. The OP felt they were above and beyond the employee and every other customer.

    Honestly, I wish the employee just took the item and refused to return it until the OP went through the proper line.

  153. Avrus says:

    I don’t shop at Costco because they have a ridiculous receipt checking policy that requires you to both stand in a long line to pay for your goods, then another line to have your goods checked.

    Since it’s a private club, they have the right to do that. And I take my business elsewhere.

  154. Stan Horaczek says:

    The OP was in a hurry, but had a lots of time to hang out in the car and “calm down,” then call the store, complain, go back into the store and go through a whole process.

    If you’re in a hurry to get somewhere important, having a lady grab your purse probably wouldn’t have derailed your progress.

  155. thebaron says:

    screw the line if you can’t man each door.

  156. ClaudeKabobbing says:

    if the sign says exit and she went to the exit and there was no line , was she cutting in line?

  157. Brian Cooks says:

    There should be express lines for receipt checking as well.

  158. RosevilleWgn says:

    I absolutely detest these places that require you to show a receipt when you leave. They are basicly saying that you have stolen a product unless you prove otherwise.

    • coren says:

      Yes, but there’s a member agreement at Costco that basically says “hey, we’re gonna do this, you ok with it?” If you’re not, don’t sign.

  159. hayden says:

    When I read this there was one sentence that really stood out to me.
    “So I went to the other door which does have exit illuminated above it and showed the lady standing there my receipt and one item”
    It sounds like this lady went out the entrance but that it is marked with and emergency exit sign. Normally Costco does not illuminate the exit sign.
    That said I have gotten yelled at for going out the entrance at costco before. Granted I was going out after not buying anything, not cutting inline because I thought my time was more important than anyone else’s.
    Bottom line I bet this lady is high maintenance.

  160. chefboyardee says:

    i don’t understand people who say waiting “on line”. i’m sorry, it makes no sense. unless there is a line painted on the floor, you are waiting *IN* line.

  161. Parrk says:

    Claims that the woman shares the blame in this incident seem poorly formulated at best. Stores have loss prevention staff to handle incidents of suspected theft. Those individuals are (or should be) trained in the practice of halting would-be thieves while remaining within the confines of established law.

    First of all, simply cutting the line does not satisfy any test approaching reasonable suspicion. While it is most likely not the case that “reasonable suspicion” is the actual test prescribed by law (which probably varies widely depending on state and locality), I am certain that there are standards that must be met in order to discriminate [loss prevention] from [assault].

    If costco wishes to cut down on line skipping then they should edit their member application to include something that allows them to revoke a membership based on it happening multiple times. They should not however physically assault those who do it.

    There seems to be some confusion of the difference between simply not adhering to a store’s customs and breaking the law. Loss prevention is grounded in the staff’s having witnessed a person committing theft and pursuing them to recover the property. I do not see anything in this account that indicates that anyone in costco had even a suspicion that she had stolen anything.

    She was assaulted by an employee who felt their receipt checking authority was being challenged. I do not know of any legal basis for any “authority” of receipt checking as a general nuisance levied upon all shoppers, but I am not a lawyer. There may exist such statutes in some places.

    My understanding though is that you are free to forgo the hassle if you so choose and that assault is not a legitimate response for having done so.

    I think this woman would have a pretty decent claim, but again, I am not a lawyer.

  162. areaman says:

    I feel like Shay has done this type of stuff before.

    1) do something a little out of line
    2) get someone reacts by getting REALLY out of line
    3) collect prize(s)

    Also, is it just me but why does it not surprise me someone named Shay acts like a bitch?

  163. Pasco says:

    Restricting a person’s free movement without lawful cause is unlawful seizure. This is a crime! While Costco has a right to seize and to arrest shoplifters, the store has a legal duty to make sure that prior to seizing, or arresting someone for suspected shoplifting, that the store has lawful probable cause at the time to do so.

    The shopper in this case presented the Costco employee with her receipt for the merchandise. The Costco employee did not have lawful probable cause to believe that the merchandise had not been paid for by the shopper. Therefore the Costco employee committed a crime.

    The shopper may have possibly violated some term of the their Costco Membership Agreement by exiting though an exit door other that the one the shopper was directed by a Costco employee to exit though. However, no type of membership agreement may ever legally negate your Constitutionally protected rights. Nothing in this case granted the Costco employee any right to physically restrain the shopper’s free movement.

  164. thetubameister says:

    These stupid lines, and these “security” people, shouldn’t be there. If you think you’re suffering too much shoplifting, close your store, or call your congressman, or something other than treating the honest customers you have like criminals. I ALWAYS walk right past these clods. They are not police officers. If they insist, I always return the purchases. And they always try to talk me out of it. I will not patronize a business which treats me like a criminal, period. If they ever touched me, I would press charges for what was done to this woman. SHAME!

  165. teke367 says:

    Its never taken more than a minute for Costco to check my receipt, even when the line looks long, it seems to go pretty quickly. It was a bad reaction of the employee to grab the purse, the the original fault is on the OP.

    Also, how much of a rush was she in if she sat in her car for 5 minutes? I know it may have been a jarring moment, but if you’re so much in a rush, wouldn’t you have waited to you got to your next location to “react.”

  166. jake.valentine says:

    This seems like a no brainer. Just because you pay for a membership dues does not give the company the right to physically touch you without any evidence of shoplifting. Walking out without showing a receipt is not evidence of any crime. It feels like Bizaro World reading these comments that justify physical battery because of a receipt or line cutting problem. They could have just viewed the CCTV, figured out who she/he was based on the checkout used, and suspended their membership.

    • jake.valentine says:

      I should have added that an example of assualt is when somebody takes a swing at you, but misses. Just grabbing or hitting somebody is a physical battery.

    • coren says:

      I don’t think anyone seriously (note seriously) is justifying physicality due to Shay’s actions.

  167. Oritonio says:

    Details aside.. I will focus on her last comment.

    I don’t think I believe in Zero tolerance… Everyone can make mistakes… even EXTREME mistakes.. this one borders on the extreme and odd. But still could be a perfectly GREAT employee being an over achiever and not realizing this was overkill for a simple receipt check.

    Or it could be a sub par employee yadda yadda.. i am just saying every situation is different, thus each situation cannot fall under a blanket rule.

  168. yogiman says:

    Yoy stated there was a line of customers waiting to check out. You also stated there was another Costco employee at that exit. What was she there for? Wouldn’t it have been appropriate to simply check out a customer with only one item?

    It would have made better customers for that store that would appreciate such consideration.

    • coren says:

      She was there for checking memberships as people entered, as she was stationed at the entrance.

  169. NumberSix says:

    You cut the line. You’re late? Tough shit.

  170. Galium says:

    Personally I would never shop at Cosco. I really have a problem with club stores in the first place. I most assuredly would not like paying for the right to shop there. Then having them treat a paying members like thieves as they walk out the store by checking to see if you have a receipt. Just curious if anyone has ever gone into cosco and not bought anything then get hassled by the door goons for no receipt.

    • coren says:

      …no, they don’t stop you for a receipt check when you don’t buy anything.

      And the membership basically pays for itself – the cash back you get at the end of the year if you actually shop there on a regular basis covers a new membership and then some, nevermind the savings.

  171. code20 says:

    Several years ago I worked at both Price Club and eventually Costco before starting my own business. I worked at the door area for the last two years of my employment with them and they considered that part of the security department. Alot of people would try to steal things thruogh the front doors, so that orderly process of checking receipts is necessary.

    However, what this employee did was way out of line and wrong, and in some states criminal activity. In the state of California, it may be considered a felony to grab someones purse or wallet in this manner and if it was my case, an arrest of the employee would be eagerly sought.

  172. coren says:

    Man, I’m amazed there are scarecrows left in this world with all these straw men people are building. Aside from the Godwin invoking I think my favorite is the one where saying Shay’s actions were incorrect are like blaming a rape victim for being raped. holy shit people, just because I (or someone else) doesn’t think Shay should be able to line jump and that she should honor her agreement doesn’t mean we also think she should get punched in the face.

  173. artpenjr says:

    I really do not understand why costco has a separate verification of receipts at the exit door. I cannot think of any other retail establishment that checks every single receipt as customers exit. Perhaps they need to rethink their checkout process.

  174. Serenefengshui says:

    You can’t cut the line. Sure, other folks have a lot of stuff in their cart. And with just one item, it felt like you should get to go ahead. Nope. You wait your turn. It’s the fair thing to do. And you got busted. Deal.

  175. PerpetualStudent says:

    The employee shouldn’t have touched the OP.

    Now for the internet post part:
    However when I reached the exit door there was a line of 8 people with baskets of stuff waiting to get out the door. So I went to the other door which does have exit illuminated above it…
    OP is not special. The other “illuminated” exit sign is probably the small square ones that are required in public buildings to show where people can, in an emergency, GTFO. Its not a second exit – the OP was aware of this and chose to seek special treatment. This part of the letter introduces the OP as an asshole. There are alternate doors with exit marked on them in planes too, does OP use them?

    She shook her head at me and pointed at the line. When I started to walk out the exit anyways…
    Special personal exit, denied. Get back in line. Did OP even try to deal with the receipt checker? “I’m sorry, i just have one item, can u check real quick?” Even if the employee asks you to get back in line, one of the other customers may have let you go ahead, since it is one item. The receipt check lines move pretty fast.

    When we would train new employees, my old boss would have a workshop focusing on how to deal with asshole costumers – like the OP. Costco should do something similar using this as a prime example.

  176. MartinFeardie says:

    The Costco receipt check is a ridiculous procedure to begin with. Carts packed full of items are pseudo-counted by the receipt checker and then sent on it’s way. Then someone with 13 items has to wait twice as long as they actually stop you to count every item to make sure it matches up with the number on the receipt. There not actually READING the receipt to make sure your $18 shrimp pak is the actual one you paid for anyway, or that you paid for one and actually have twow in your cart. They’re just pretending to count the number of items in most cases.

    My question is how is anybody going to steal items between the checkout and the door? The whole area is fenced off so there’s no way to just fill up a cart and walk out the door. Additionally, there’s camera’s following everyone in the store, so it’s not like someone actually stealing a cart full of crap isn’t going to get caught.

    No cameras you say? Try walking into a Costco without showing your ID card. No matter where you go into the store, a friendly, larger employee will zero in on you within 2 minutes of your illegal arrival. Try it.

    • coren says:

      Because they have radios and the person checking IDs can tell them which way you headed and it’s not hard to find people.

      And partially receipt checking prevents cashiers helping people steal. You can’t jack shit between register and exit, but you sure as hell can not pay for them at register with a little help.

    • Naramie says:

      The reason why they check the receipt is to see that there aren’t any additional items that weren’t paid for and also to prevent people from reusing the receipt; ie. taking the shopping cart back to your car putting the stuff in your trunk. Then walking back into the store and picking up the same items again using the same receipt. THIS IS THE REASON WHY MANY LARGE RETAILERS ARE ENFORCING RECEIPT CHECKS.

      The cash register area is not the Great Wall of China and if someone wanted to they could easily just walk right past.

  177. bravohotel01 says:

    Not so fast!

    The agreement DOES NOT SAY the member MUST submit his receipt/merchandise for inspection, just that it is a ‘general policy’ that all “receipts and merchandise will be inspected as you leave the store.”

    It would be interesting to see if there is any caselaw in this regard as to what a customer’s rights and obligations are.

    What does “inspected” mean? Simple: the “loss prevention associate” can see that I have a receipt and that I have merchandise in a bag.

    Can the LPA look in the bag? “No you may not. Good day, sir.”

    —-

    This may be all academic, as without the actual agreement (not the brochure the parent linked to), we’re just spittin’ into the wind.

    • coren says:

      I would interpret “will be inspected” that you have to do it. I mean, how is your shit gonna get inspected if you don’t let them do it?

  178. minacciosa says:

    WTF? Rules aren’t meant for you? Get in the effing line, lady.

  179. Naramie says:

    It’s a shame the security guard didn’t beat the woman up. You know how many times I’ve followed rules standing in a line only to see some tool bag, cut because they think their time is so valuable.

    Frankly there’s only 1 person’s fault here and it’s the line cutter. If she had followed the rules like every one else this would have happened. Unfortunately she was an impatient moron who feel entitled to not having to wait in line despite paying the same amount of money for a membership. It’s sad that someone had to lose their job because of some idiot, who is now deciding to be a loud mouth by posting it all over the internet and sending emails to managers when clearly the personnel involved have already been notified.

  180. Aking0667 says:

    Would I be legally allowed to act if my girlfriend was accosted by a store employee like this? I’m rather large and possibly intimidating to receipt checkers so they don’t bother me, but they heckle her just about every time.

  181. thor777 says:

    Seems like both parties are at fault here…..The shopper shouldn’t have cut the line and the employee had no right to touch her or her bag.

  182. Talisker says:

    It would have taken her less time to just get in line like she has probably done every other time she’s been to the store. Even 8 carts will go past the receipt checker in a minute or so.

    If you are so late that you can’t afford 60 seconds then you should have chosen another time to go to Costco.

    This is a self-centered person with a sense of entitlement, that her time is more precious than every one else’s time. I have no sympathy for her.

    Costco should just cancel her membership and ask her not to come back.

  183. Happy Tinfoil Cat says:

    Phrases like “False Imprisonment” or “Battery” come to my mind. Unless the employee was positive this person was shoplifting, having actually seen her pilfering, there is no excuse for getting physical.

  184. Xene says:

    So you want to use the EXIT door because you don’t feel like waiting. But you wait in your car for 5 minutes from being shook up, I’m pretty sure you wouldn’t have waited 5 minutes in line to get your receipt checked. Or…..

    You stole something, put it in your purse and forgot about the security devices at the exit. You decided to use this other EXIT most likely without security devices. You cause a big scene, leave through the EXIT door anyway, go to your car to hide what you just stole. Then call the manager so they don’t come looking for you.

    The employee shouldn’t have touched the customer, but the first thing I think when someone tries to circumvent the receipt checker and security devices is “What are they trying to steal?”

  185. iapah says:

    I have no problem with Costco marking my receipt as I leave the store to prevent theft. I do have a problem with the person at the door going through my cart to “Make sure I got everything I paid for”. Costco must have a problem with customers who are so stupid that they cannot walk from the checkout to the door without losing something.
    When I pay for my items and get the receipt the items in the cart are mine. Costco has no right to handle my possessions.
    To all the Lemmings who think that Ms Alexander is in the wrong I say, “The cliff is coming up, run faster”.

  186. MacGyver says:

    Paying $50 a year for a membership fee and then being treated like a shoplifting suspect at the exit is why I don’t shop at Costco.

  187. mannyvel says:

    Action -> Consequences

  188. Bargaineering.com says:

    This isn’t ‘Nam, there are rules.

  189. harrier666 says:

    Force is never ok. If the employee thought the woman was thieving, she should follow her to her car and report her plate, or report her as per the company manual. We don’t get to physically abuse other humans like this, line jumper or no.

    On a semi related note, Once I was walking to the receipt checker and this old dude and his wife raced up behind me and cut in line with their cart full of crap. They tried to sneak past the person in front of me. The checker, being awesome, made them wait until after me :) The aggression was strange, though. Cutting someone off in traffic like that is a jerk move but all you can do is honk and wave a finger. In this case, the guy was right there.. arms distance… some people. My boyfriend and I just made snide comments about how they were obviously in a hurry to get to the store and buy an outfit made in this century, etc.. and then the checker told them to step aside.

  190. k1b8sn1 says:

    1. I know the legal definition of assault and battery… but comeon. You ask anyone that is a victim of REAL assault and batter about her case and they’d want to show her assault. It’s like a case where a guy honestly accidently touched the ass of a woman in a crowded store while shopping. By her definition, he raped her by lightly brushing his hand accross her ass while walking by her and he even said “I’m so sorry” when he realized what he had done. Get over yourself OP.

    2. She KNEW she was going out the wrong door and assumed that she could just show the employee and walk on. The employee even corrected her before “assaulting” her. The OP is a pompous entitlement freak who ignored the verbal directions because she was too important to wait like everyone else.

    3. I hope that Costco cancels her membership.

    4. If she sues Costco, I’d hope the judge makes her pay for full legal fees and throws it out.

    5. Can we stop with the receipt nazi stories now? They are old, we all know the law and we will continue to shop where we can afford or have memberships.

  191. dreamsneverend says:

    So to this lady, lack of time means you can ignore rules you agreed to (showing your receipt) when exiting?

    The people calling for assault charges fail to understand this wouldn’t have happen had she waited in line? The logic employed by some is very questionable.

    Both parties are at fault in this case and Shay should suck it up and say “oops my bad” and chalk it up to a learning experience. If they are that fragile and hurt by the encounter I’d hate to have them deal with truly traumatic situations some day…go to another branch or stick it to them with your wallet and switch to Sam’s Club.

  192. Not Again says:

    It all comes down to this…, Customer asks if she could check out at other “exit” which is really the entrance. Costco employee says no, Customer decides to ignore her and leaves anyway. Translation: “Screw You”. This is what caused this whole incident.

    Employee of course should not have done what she did, but this OP is an arrogant you know what. She did what a teenager does to a parent when the parent says “no, you can’t go to that party.” All this would have been prevented if this customer would have just waited in line for just 60 seconds like everyone else. Case closed.

    Yes, Costco should do something else, Cancel her membership. When she joined she agreed to follow the “guidelines” of being a member.

  193. thehammer says:

    Assaulted?!?!?! Really?!?! Someone grabbing your purse is assault? Yes the employee was out of line, but so were you, LITERALLY. As for you being late, you couldn’t wait 1 or *gasp* possibly 2 minutes, but you could wait around to find the number, call the Costco, and talk to a manager. I think being late is just an excuse. Please don’t write in for our sake, we will wait our turns in line like grownups.

  194. Jennifer423 says:

    They should not have laid a hand on her. That’s assault, regardless of receipt policy. The same thing happened to me once- I’d returned to the store after a purchase to replace a broken carton of berries, which I showed the door checker on the way in. On the way out, I had no hands free because I was carrying a baby, so I just showed her the carton and continued out, figuring she’d recognize the person who had JUST showed them on the way in. TL;DR, she assaulted me, pulled my child from my arms, and dropped him on the pavement. She was disciplined.

  195. SlyPhox says:

    Was OP an ass for trying to cut the line? Yes

    Did she hold up her end of the contract that normally exists with shopping clubs? Technically yes.

    Was the employee wrong to grab her? Yes

    Did the manager do what he was supposed to? More than likely yes.

    I’m not sure how this has spurred a heated debate on if this that or the other is a specific way when the story makes it pretty clear.

    My only thought on this is if it were a different person IE, someone who carries a concealed weapon or is very jumpy, the story could have ended with the employee either being killed or seriously injured and we would then be arguing about how the customer used excessive force and that guns should be banned, etc.

    These kind of situations happen every day. People make bad judgement calls in the heat of the moment, some more ridiculous than others. Be it a calm and normal situation, heat of the moment decisions are normally cloudy unless you have been trained to handle such situations properly. This makes me question what the official Costco policy is for customers who bypass the receipt check system. Could be that anyone who refuses or just flat out leaves is suspected of theft and is then detained.

    I highly doubt the employee had such training on detaining someone as she grabbed her purse.

    Just my .02

  196. CarlWilliams says:

    why should she get any special treatment? next time the employee should just tackle her to the ground

  197. therightquestion says:

    The OP is wrong, plain and simple. She cut a line to try and present her receipt to an employee who wasn’t supposed to be checking receipts. She should grow up, understand that when she signed up for membership, she agreed to adhere to a number of rules. She doesn’t like it? Go shop somewhere else.

    I shop at COSTCO frequently, and I am happy to wait in line to pay, and to show my receipt upon exit. I follow the rules and I am proud of it.