Ikea Made Me Go On A Treasure Hunt For Bed Parts

All Matthew wants to do is go to sleep, but Ikea is keeping him up at night by making him search far and wide for several extra pieces he and his partner need to complete their bed.

He writes:

My partner and I just spent a week of our lives chasing down parts for a bed, corroborating every negative stereotype about Ikea in the process. The bed is still not done.

The “Malm” Ikea bedframe comes in three separate boxes. The sign above the frames neglects to mention that, in addition to these three pieces, the customer needs to hunt down two other pieces in separate aisles: a slatted base and a mid-beam, without which the frame isn’t even stable.

Despite speaking to several store personnel while deciding on a bedframe, none gave any indication the extra parts were needed.

I will also mention that, if a consumer is brave enough to track down all pieces, the screws packaged with the bed do not actually fit in the supports. You heard me: the packaged parts are only sufficient to finish three-quarters of the construction.

It’s a pity. The mattress I bought for the frame is quite nice.

What’s the greatest hassle you ever went through in the name of home decor?

Comments

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  1. Loias supports harsher punishments against corporations says:

    I sure hope he said “to heck with this” and bought a frame elsewhere.

  2. apd09 says:

    I’m not sure at what point I decided I am no longer putting things together, but it has served me well. When the wife and I bought bedroom furniture we bought it from a furniture store and the delivered it and put it together. When we bought a bed, they delivered it and assembled it. When we bought a sectional couch, they delivered it and put it together.

    At some point it is not worth your trouble to have to put stuff together. IKEA is good for certain things but when it comes to real furniture you are better off just buying stuff from a furniture store that will deliver and set up for you.

    • Loias supports harsher punishments against corporations says:

      1) Any place that offers to assemble for you will gouge that price up.

      2) Some of us like assembling our own items. We get enjoyment out of the task, not to mention the fact that we save money.

      • apd09 says:

        but what is your time worth? I still do plenty of things myself, I have installed 2 ceiling fans in my house, my father in law, brother in law and I installed all new kitchen cabinets and counter tops, and I have done countless other projects myself around the house. When it behooves me to save the money and do something myself I have no problem doing that, but I like many other people am done with 8 bags of screws, connecting baseboard “A” to support beam “D” with screw “G” by Washer “R” and nut “4”.

        Somethings are worth paying for.

        • Loias supports harsher punishments against corporations says:

          Really? I’ve never assembled anything that was difficult or overly time-consuming. I’m not going to pay someone $100+ or even $50 to assemble something I can do in an hour. It is absolutely not worth paying for.

        • shepd says:

          Time is only worth money if you can be paid for it. That means unless you can find random piecework to fill in the gaps that most people’s 9 to 5 don’t, your time is worth nothing.

      • Thyme for an edit button says:

        I also like putting things together. I enjoy laying it all out and putting it all together. My friends wanted to get three bookshelves from Ikea and I quickly volunteered to help. We had a fun time getting the shelves all set up. I’ve only ever had one problem with the parts and when I went back, Ikea customer service looked up the right part and gave it to me with no problem.

      • MaxPower says:

        Not necessarily true. When I graduated from college and wanted a nicer bedroom set I was able to go to a furniture store and get a queen bed, two night stands, a tall chest of drawers, a 7-drawer dresser and a mirror for $1400 including tax and delivery. It obviously wasn’t the cheapest thing ever but it was still 6 pieces of very nice furniture. I’ve seen items at Ikea that would have cost more than that for less quality and you have to build it still.

        The key is haggling. A lot of people think you need to pay the price on the tag but buying furniture is like buying a car. They are going to give you the highest price possible on paper but if you say you can’t spend that much – they will try to cut you a deal.

        • Awesome McAwesomeness says:

          I have an Ikea bed and am usually the type to buy good quality furniture. However, the Malm bed is pretty cool, and since I mostly lay still and sleep on the bed, it generally doesn’t get too much wear and tear. With a bed, the mattress is what you want to splurge on,.

    • Beeker26 says:

      I’m with you. For the kind of money Ikea charges I expect real furniture I don’t need to assemble.

      • pecan 3.14159265 says:

        Ikea’s prices are pretty cheap, and I honestly don’t expect to get the full level of service I’d be getting from a place that charges more, like Pottery Barn or West Elm. It’s annoying to put stuff together yourself, but even if you ordered from more expensive stores, it’s not always a guarantee that you don’t have to do any work.

      • ChuckECheese says:

        You aren’t going to be able to buy furniture more cheaply than IKEA unless it’s scratch-and-dent, going-out-of-business sale, or something similarly terminal. I have been furniture shopping hard for 2 months, and for wood furniture, entertainment centers, tables/chairs and the like, IKEA usually has the lowest prices. Their sofas are a bit pricier (and IMO less comfortable and attractive), and they have lots of cheap accessories.

    • tbax929 says:

      I’m definitely in the minority. One of the things I enjoy most about IKEA is putting together the stuff I buy there. I could see how it would be frustrating if parts were missing, though.

      • Bunnies Attack! says:

        I’ve put together a whole apartment full of furniture from Ikea… and not once were there parts missing. I had a couple extra screws, total, and once I broke a castor and they gave me a new one without any questions. Sounds like there’s a box sitting in a garbage can somewhere with a bag of screws taped to the inside of it.

        • ChunkyBarf says:

          I bought a towel hook that came with no hardware. When I got home I opened it up and it had a note inside saying something to the effect of ‘since this hook could go on a multitude of surfaces, no hardware is included since it might not work on the intended surface.’ Needless to say I was not too happy at having wasted my time (and money). The good news is that it was like a $2-$4 item so it was not too costly of a lesson. That was both the first and last time I shopped at IKEA.
          The devil is in the details.

    • Chmeeee says:

      It all depends on what you’re willing to spend. I have the bed from the OP, it cost me $99 (on sale). It’s a nice looking and very solid platform style bed. I can’t imagine any furniture store where I could get a bed for even triple that price that I actually liked the look of.

    • sonneillon says:

      You could always Craigslist Ikea furniture. For the cost a dolly you get a rock bottom price and somebody else put it together.

  3. Alex says:

    The OP should have done his homework. The IKEA website lists all the boxes and components needed to put the MALM together, as well as the locations in the store to get them. And the qualification that there weren’t enough screws to assemble the bed is a fallacy. Either he bought a component that was erroneously missing parts (which can be ordered from IKEA free of charge) or he doesn’t know how to follow directions and assembled the bed incorrectly.

    I put a MALM together 3 months ago and had *no* problems. I did my homework and know how to follow directions though.

    • Velifer says:

      Yeah, ’cause all beds should require shopping several aisles for several boxes, an internet connection, and “homework” prior to assembly. That’s what the OP gets for not making his own bed at home.

      • rdclark says:

        All beds? Nobody said that. This bed? Ikea is very clear about what you need and where things are, and how much of the load the consumer is agreeing to carry.

        • Gruppa says:

          Are the components used for this bed compatible with other beds, or furniture? Will the headboard work with another bed? Are the slats and beams also used with a bookcase or desk they sell?

          If not, why do they spread all of the components around the store? Why don’t they just keep everything for that bed in one particular area instead of making the shopper hoof it around the store with a map and list of required items, like a quest, gathering parts in order to assemble the finished product?

          • pecan 3.14159265 says:

            I do believe that the slats are standardized materials that can be used for other beds. The other components are grouped together because they are unique to each other.

          • NarcolepticGirl says:

            Yes. parts are sometimes used for multiple furniture items.

          • solipsistnation says:

            The slats and the center beam thingy are used for multiple types and sizes of Ikea bed.

    • topgun says:

      The whole IKEA shopping / assembly experience is not that bad. I’ve bought a lot from them over the years and it was pretty simple to find either a single box or multiple boxes. Assembly components have never been short. Usually they give you extras. While the instructions may at first seem over simplified, if you can follow simple pictures, you can put it together. I feel IKEA offers great “value”. Notice I didn’t the quality is absolutely superior; but what you get is generally a bargain. You can pay a lot more and get a lot less with some other brands of KD furniture.
      It ain’t “rocket surgery” fer cryin’ out loud!

    • William Mize says:

      Yes. This. I literally bought a MALM bed last weekend, and it specifically states both on the internet and even in the store that you must have the center beam and you must have the slats or your bed will be incomplete. The only thing you don’t have to buy from Ikea is the mattress and/or bed springs if you decide to go that way.

    • pecan 3.14159265 says:

      Not to mention that when I go to the main “beds” category, I get this: http://www.ikea.com/us/en/catalog/categories/departments/bedroom/16284/

      In gigantic font, it says, “When you order an IKEA bedframe, don’t forget to order the slatted bed base.” And it even has a pictograph to show you (bed frame) + (slats) = complete order. It really can’t be clearer.

      • bigTrue says:

        totally this. My g/f and I just outfitted a one bedroom apt entirely in Ikea furniture. King bed (not the MALM, the other one, like the malm, with the slatted headboard), two malm nightstands and 3 Malm dressors. We then got a couch and a tv stand, plus a kitchen table and two chairs.

        Yeah, a bit of a pain to put together, but having a 2lbs li-ion drill/driver plus asking what size allen wrench bits I’d need while at the store made it easier then it normally would have been.

        As for the bed, the OP is an idiot with no reading comprehension skills. It’s listed EVERYWHERE in the bed section that you need slats and a midbar for most adult sized beds. Yeah, they put stuff in different places, but the layout in the Upick area is pretty easy of a Aisle 3, Section 24, Slot A. As for the parts, either he got the wrong bag of screws (it happens rarely, but Ikea will send you replacements free of charge) or he’s just not trying hard enough.

        We furnished the entire apartment for around 2500 bucks AND a week or so worth of on again/off again assembly work. No way we could have done that anywhere else. It all looks fantastic too.

    • pikebike says:

      Exactly. I worked at IKEA for 4 years.
      On the tag that’s located on the product it specifically states the 3 items needed for the bed, they’re Part ID, and the location that each item is located in the store.

      The Malm bed itself is sold in 3 boxes:
      Box 1: headboard
      Box 2: footboard
      Box 3: Side Boards

      If you get 1 box and somehow think the entire bed can fit in to any one of those boxes singularly, you have a severely distorted spacial perspective. Common sense should tell you that a (double) bed that measures 80″ x 60″ x 30″ cannot possibly fit in to a box that is 80″ x 2″ x 30″.

      The OP should have spent as much energy in to researching the product as he did complaining online about what he actually bought.

    • Belle says:

      I was shopping for a bed and stopped by Ikea. I saw the display Malm bed and noted the multiple price tags for the mid-beam, the slats and the actual frame itself. It was pretty clear once I stopped to take look at it. Not sure what the OP missed.

    • Branden says:

      i’ve also got a malm ikea bedframe, had no issues.
      even if the sign on the shelf or the employees did neglect to mention the other boxes required, i’m pretty sure there’s big printing on the boxes themselves clearly stating something along the lines of “1 of 3″. the OP is partially to blame.

    • Jerkamie says:

      Yeah, I know I bought my malm and when I picked up the frame it listed everything else I needed with which aisles they were in and which bins. I didn’t even do my homework, I found out in the store buying the bed.

  4. Dallas_shopper says:

    I recently bought a nice (and dirt cheap) display cabinet at Ikea. It was a bear to get it out of the store (nobody will help you with anything) and took two tense evenings for two people to assemble it. The instructions that came with it were just WRONG. Once we threw those out it came together pretty quickly.

    Ikea can be great for some things (glasses, picture frames, cheap area rugs) but their furniture really does suck. It’s miserable going to get it, miserable getting it home, miserable putting it together.

    • Oranges w/ Cheese says:

      Having assembled two pieces of Ikea furniture, I will respectfully disagree – however I didn’t opt to purchase anything terribly large or which required more than myself to carry it.

      My worst furniture experience has been a bookshelf I purchased from Target – it weighed upwards of 50 pounds in the box and once assembled still wobbled. It only relied on the cardboard backing piece to keep it stable, which was ridiculous.

      • SkittleKicks says:

        I think we have the same bookcase from Target. I’m going to donate it as fast as I can and get a bookcase from IKEA. At least the ones I have from there don’t wobble when I actually put books on them.

      • GuyGuidoEyesSteveDaveâ„¢ says:

        I have a similar one from Staples. I found two 2×4’s, covered in contact paper, do a great job in making it tougher. You can see the wood here above the top shelf, and under the 2nd shelf from the bottom: http://s165.photobucket.com/albums/u45/gitemstevedave/Razors/?action=view&current=Kodak8773.jpg One of my cats ate the contact paper, which is why that piece is peeling.

      • Dallas_shopper says:

        Yeah…this box weighed almost as much as I do. I don’t weigh a whole lot but I am in the triple digits. It would have been nice if it had come in two boxes that were easier to lift individually instead of one gigantic honkin’ 90 lb box.

        As for the poster who said the instructions are “usually” accurate…ordinarily I would agree with you and this is why it took TWO tense evenings to assemble it instead of ONE. I have bought many pieces of Ikea furniture over the years and this is the first time I have seen the instructions be dead wrong. The grooves they had cut in the top piece of the cabinet were also not quite big enough to fit the giant 20-lb slabs of glass that came with the cabinet, so that was another spanner in the works.

        Before they changed the design of the Billy bookcase construction, I could put those together by myself all day long. My most recent Billy purchase was distinctly different; the quality has gone downhill. The bookcases I got from Target ($120 each) are MUCH better quality than the new Billys.

        • Dallas_shopper says:

          BTW, this is what I bought.

          http://www.ikea.com/us/en/catalog/products/10011055

          As you can see from the description, the weight of the box is 89 lbs. When you outweigh that by only 30 lbs, it is hard to get a lot of leverage to move it around.

          In all fairness to Ikea now that it is put together, it looks just like the picture and for something that is mostly glass and flimsy metal sticks it is quite stable. Well worth the $60 I paid for it. And having been to Ikea many times, I knew what I was in for when I got in the car to drive over there.

          Doesn’t mean it’s fun though. Or that it’s not frustrating.

          • conswirloo says:

            We ended up buying my daughters bed from Walmart when Ikea didn’t have the one we wanted in stock.

            175 lbs in a single box. We had to ambush a guy with a pallet jack on his way to break to get it out of the store. I emptied the box from the van, and hauled it into the house in pieces.

            Pretty solid bed though.

      • ellemdee says:

        I have a CD shelf like that. It was the first thing I put together alone and I though it looked nicer without the cardboard back, so I tried to put it together without it. The whole thing turned into a trapezoid when I tried to stand it up and all 6-8 shelves collapsed, pancake style. Twice. It was then I realized just how important that cheap fake-woodgrain cardboard backer they give you for the back of shelves really is to the structural integrity of the item.

    • Bunnies Attack! says:

      Every time I think the instructions are wrong, I look at it more carefully and realize I made a mistake somewhere. Sometimes multiple steps back. IE installed a board backwards and 10 steps later, the holes were in the wrong spot.

      Also, once they’re assembled I’ve found the ikea beds much sturdier than most other beds within the same price point. ie my $200 ikea bed is far better designed and sturdier than the $849 bed I recently bought from another furniture store that delivered everything and assembled it (wife was tired of euro styles). Now, if you want to compare it to a $2000-5000 bed, then you’re probably right.

  5. cash_da_pibble says:

    How about hand-carting about a ton of bricks from our neighbors across the street to fill in the dirt walk beside our driveway? That sucked. But hey, free bricks! Now to lay ‘em.

    Or do you mean indoors?
    ‘Cause I can’t think of anything beyond hand-ripping out linoleum.

  6. smo0 says:

    I’ve bought some home decor and lighting from IKEA. I have this little japanese lamp, even bought the bulbs for it there (still have a half pack left) and the lamp is about 6 years old.

    It’s hit or miss. I don’t buy anything more complicated than a storage unit to assemble from there.
    First… DOWELS ARE SATAN’S THUMBTACKS!!! Second – I get frustrated about half way through building anything.

    SATAN’S THUMBTACKS!

    • lizzybeans11 says:

      ROFLMAO, too true!

      The only thing (from IKEA) that I’ve had trouble with is the Expedit 2×4 bookcase. That is Satan’s bookcase for sure! I can’t imagine putting together the 6×6 version!!

      • smo0 says:

        I have this cube-type shelving/cloth drawer stair case looking thing from target. Took me over an hour to put it together…. I’m like.. WHY IS THIS COMPLICATED…

        it was LOADED with Satan’s thumbtacks.

      • Smashville says:

        I have three Expedit 2×4 bookcases. If you have a cordless drill with an allen wrench attachment, you can do it in about five minutes.

  7. axiomatic says:

    Hej all,
    Been there, done that. I love Ikea but when you hire blithering idiots to make sure you have all the parts you need to build your furniture with, your whole business model falls apart.

    Ikea needs the equivalent of a (to use a restaurant term) “sous chef” of Ikea parts to ensure that all items go out the door with all necessary parts.

    I assure you that this occurs a lot less in Sweden Ikea stores.

    Hejdå

  8. OutPastPluto says:

    This is a store that has a Byzantine layout that is prone to give some people panic attacks. The fact that they pull this sort of nonsense isn’t really surprising. This isn’t the sort of thing that anyone should be making any excuses for.

    It’s Ikea, not Home Depot.

    Although at least Home Depot has a nice open grid layout.

  9. slim150 says:

    I got my little sister an entire malm bedroom set for xmas. The ikea I was at not only printed for me the exact aisles and number of boxes for each piece.. but it also outlined the optimal path order to pick them up in order to do the least amount of walking.

    Not to mention that once you get to where the malm bed is it is clearly marked that it is in 3 pieces and there is a sticker on each box with a stop sign warning you that its in multiple boxes. The reason they sell the additional 2 other pieces separate is because there are different choices to make.

    “I will also mention that..” since the OP neglected to read anything when purchasing the bed..probably explains why he had trouble building it as well.. as it was very easy.

  10. NarcolepticGirl says:

    Really? I’m wondering if the OP or Phil have ever been to an IKEA.

    If I remember correctly, each box and each sign with the product should tell you which parts you need with it. On the website, it lists this information, too.
    I have bought two beds at two different IKEA locations and never had a problem figuring this out.
    Yes, usually they are in different aisles as multiple furniture items use the same parts.

    They don’t hold your hand, read all the information for you and pick up your parts for you in the warehousing area. And yes, you have to get the stuff out of the place and into your vehicle. And yes, you have to assemble everything.

    That’s how IKEA works.
    It’s pretty much “you’re on your own”.
    I think some people who have never been may not expect how IKEA runs, though.

    Sucks about the screws. Sure they’re the right bag?

    • tbax929 says:

      You actually make it sounds more complicated than it is. I’m not calling the OP an idiot, but you’d have to be one to not be able to figure out how to buy your item and get the correct accessories. It’s not that difficult.

  11. pridkett says:

    I own a malm bed and even bought the headboard to go along with it. When I purchased my bed at the Pittsburgh Ikea it was clearly marked in two different locations what was needed: on the sales floor and in the warehouse where I picked everything up. The website also lists everything that you need. The instruction book also says that you’ll need those two things too. Yeah, it’s a little scammy, but the center post and slats are common components, which I suppose makes things easier. I had no problem putting mine together — some of the screws looked very similar, but reading the directions does wonders for this sort of thing.

    Also, the OP is complaining about a bed frame that retails for $199. If you’re expecting ultra high quality service then you should expect to pay for it.

  12. Tim says:

    I bought an Ikea Malm about a year and a half ago, I don’t remember having any trouble finding out that I needed to buy a midbeam and slatted base. I believe it was written on a sign in the show room, and possible on one of the boxes in the warehouse section too. But whatever the case, I definitely found it out pretty easily.

  13. rdclark says:

    I recently bought a frame, mattress, slatted support and mid-beam from Ikea. I read the supporting material, and paid attention to what I was doing, had no conversations on my cell phone when I was supposed to be buying a bed, listening to the salesperson, or reading about the steps involved in the process, and had no problems. The paperwork given to me by the salesperson clearly listed where the packages were to be found in the warehouse area.

    I traded several hours of my time for a savings of hundreds of dollars over competing beds from other retailers. That’s the point of Ikea, and it’s hardly a secret.

    Maybe the OP had a defective experience, but that’s not how Ikea’s system is set up, and most people seem to be able to navigate it successfully.

  14. Stella says:

    My standard joke about IKEA is that the name is Swedish for “Some assembly required” followed by maniacal laughter. But seriously, the last time I bought a piece of “furniture” from them, I realized while putting it together that I’d basically just paid $40 for four pieces of wood.

  15. goodfellow_puck says:

    A few years ago my partner and I bought 8 bookshelves with extenders, 4 CD towers, three different dressers and a MALM with nightstands. We did this after we’d looked at other options and determined that Ikea was far and away cheaper than anything a furniture or office supply place could offer. In fact, we drove 4 hrs to another city to get them (we did double-up reasons to travel that far, but made a special plan to borrow a truck for this part)!

    Everything assembled perfectly, easily and without any missing parts. Hell, I still have a drawer full of extras! I don’t remember having any issues with MALM, but we opted not to get the slats since we already had a box spring.

    Yeah, the quality is low and not long-lasting I’m sure, but I’ve been pleasantly surprised at how the furniture has held up with no scratches or pieces falling apart. The only issue I’ve had was one of the bookshelf backings being pushed back from pushing the books too far, but it was easily fixed.

    If you have the money and don’t mind the predominately traditional looking furniture you find at a regular store, then by all means buy a piece you can hand down to your kids. However, if you’re on an extreme budget and have the patience to follow directions, Ikea pieces work great.

    • nobomojo says:

      yep, I agree. You’d be surprised about the quality though. I’ve purchased an Ikea love seat and 2 dressers USED from craigslist and they have held up really well. I don’t have small children jumping on them, so maybe that has something to do with their longevity. My parents bought my toddler furniture from Ikea in 1987 and I still have some of it left, albeit not in the greatest shape. I think if you assemble it well and take the time to tighten the screws every couple of years, some Ikea furniture can last many years.

    • pecan 3.14159265 says:

      I have to nitpick at your assertion that a regular store tends to carry predominantly traditional furniture. You make it seem like regular stores carry relics from the 1800s. Knowing a bit about mid century modern furniture, I can say that Ikea builds a lot of its aesthetic on that era and that while it may not look too traditional, it’s also not incredibly unique if you know where to look. Even a mainstream store like West Elm designs very minimalist and modern pieces. Places like Design Within Reach, Room and Board, and Bludot all pretty much emulate similar minimalist design.

    • Awesome McAwesomeness says:

      While I love the bed, the nightstand was a bitc# to put together. I love it though.

  16. nobomojo says:

    80% of my furniture (including 2 bedroom suites) is from Ikea. I’ve never ever had a problem like the OP is describing. I usually go to the Charlotte, NC store and it’s awesome. The employees are happy to help and it’s a clean, organized store. Maybe because it’s a fairly new store? As for knowing exactly what you need to assemble a piece of furniture, the tags on each piece on the showroom floor will tell you EXACTLY what parts you need and what isle they are on. Yes, sometimes parts for the same bed are on different isles. Big whoop. I think it’s a small price to pay for a $100-$300 bed. The hardest thing the Hubs and I have ever had to put together were bed slats. They SUCKED to assemble (took 2.5 hours of hard labor). But that’s because they are made to withstand my fat ass for 25 years. Sorry, OP, I think this problem can be attributed to user error.

  17. tungstencoil says:

    I had a similar issue, augmented by the fact that I had to drive 3 hours to an Ikea. In addition, some of the pieces (in packaging) were missing.

    When I called, they said I had to come pick them up. When I contacted corporate, they said “we don’t deal with physical store issues, sorry.” I wanted them to ship me the parts and they wouldn’t.

    So, I drove back… to return all of the pieces. Luckily, they didn’t do something wonky like “you can’t return it, you don’t have all the pieces.” They were sympathetic when I was there, but I was done with them. If you’re going to make me drive 3 hours back – at my expense and time – I’m going to return it.

  18. rdclark says:

    By the way, I’m really getting tired of these snarky Consumerist headlines that take potshots at retailers whether they’re deserved or not. Why do we not see headlines like “Ikea Follows Its Simple, Normal Process; Consumer is Baffled Anyway?”

    I don’t know which would be more accurate. Point is, neither does Consumerist, which nevertheless always seems willing to assume the worst when writing a hearline.

  19. lizzybeans11 says:

    Aw, Matthew I’m sorry to hear you’re having a rough time with your bed. My partner and I also recently bought our bed from IKEA but we knew about the extra boxes, mid-beam and slat base. On their website, they do indicate those things are separate, and I’m almost certain our IKEA mentioned it on the product label in the self-pick-up area.

    We quite like our bed in the end, but you’re right, the construction wasn’t exactly the easiest.

  20. Fair&Balanced says:

    So the OP says this is not correct info???
    They have different sizes, but they list the components like this and state some items are extras that can be added on to the bed frame.

    MALM BED FRAME

    Article number:50179905
    Width:30 3/4″
    Height:4 7/8″
    Length:86 1/4″
    Weight:119lb
    Quantity:1

    Article number:90124534
    Width:2 1/2″
    Height:2 3/8″
    Length:49 1/4″
    Weight:8lb
    Quantity:1

    Article number:50179905
    Width:78 cm
    Height:13 cm
    Length:219 cm
    Weight:54,0 kg
    Quantity:1

    Article number:90124534
    Width:7 cm
    Height:6 cm
    Length:125 cm
    Weight:3,6 kg
    Quantity:1

    SKORVA midbeam is included in the price but is packaged separately.
    Slatted bed base, mattress and bedlinens are sold separately.
    Can be completed with MALM nightstand, to be mounted on the headboard.

  21. davere says:

    My local Ikea has signs all over the place in the bed area explaining how you need to get a beam and the base. They also have several bases you can choose from.

  22. Becka says:

    I’m the “partner” Matt mentions in his letter.
    No, we did not check online to find the furniture, and yes, we read all the tags while we were at the IKEA location.
    We went back and to get the last piece yesterday (we didn’t want to have to dissemble the frame, cart it back to IKEA and then go looking for a new one at a different store) While we were there we spoke to the bed manager. He was extremely rude, talking down to us while never giving a straight answer to any of our questions.
    We followed the directions faithfully, and tried several different methods, using the bolts they said to use, and were unable to attach the braces to the frame.
    Finally we gave up for the night (it was past 11 pm).
    The next day I went to our local hardware store with one of the braces and got some new bolts to use.
    The next time I came over his place we put to braces in only to find that we also needed a slatted base, which, yes was indicated on the website, but not mentioned at all at the store, either upstairs in the showroom or downstairs in the self serve area.
    That’s when we went back and talked to the manager and got the last piece.
    Matt slept at my place most of last week, and was/still is very upset with this whole ordeal.
    Needless to say, we are not going back to IKEA again for any reason.

  23. Becka says:

    I’m the “partner” Matt mentions in his letter.
    No, we did not check online to find the furniture, and yes, we read all the tags while we were at the IKEA location.
    We went back and to get the last piece yesterday (we didn’t want to have to dissemble the frame, cart it back to IKEA and then go looking for a new one at a different store) While we were there we spoke to the bed manager. He was extremely rude, talking down to us while never giving a straight answer to any of our questions.
    We followed the directions faithfully, and tried several different methods, using the bolts they said to use, and were unable to attach the braces to the frame.
    Finally we gave up for the night (it was past 11 pm).
    The next day I went to our local hardware store with one of the braces and got some new bolts to use.
    The next time I came over his place we put to braces in only to find that we also needed a slatted base, which, yes was indicated on the website, but not mentioned at all at the store, either upstairs in the showroom or downstairs in the self serve area.
    That’s when we went back and talked to the manager and got the last piece.
    Matt slept at my place most of last week, and was/still is very upset with this whole ordeal.
    Needless to say, we are not going back to IKEA again for any reason.

  24. DeeJayQueue says:

    They must have changed something, because I had a Malm bed for a while and I remember when I bought it they had signs above all the pieces in both the pick area and the showroom saying that you needed one of the 2 kinds of bed supports, (there’s the jacob’s ladder style and there’s another one) and the mid-beam was dependent on which bed slats you chose and the size of the bed.

    I will say that the support braces that run in an X shape to the corners of the bed frame and to the center of the mid beam are kind of odd, and they look identical, but I only ever got them to fit properly 1 way.

    • slyabney says:

      I had this issue with the metal Xs too but it still took less than 90 minutes to get the thing together.

  25. qbubbles says:

    Dude, there’s a really big fricking sign when you pick up the parts for the bed frame. It says, “GO HERE AND GET THIS, TOO!” The total price on the tag says that you need those extra parts when its on the showroom floor. And the two extra parts arent hidden.

  26. g051051 says:

    I have that exact same bed frame. I ordered it online, and the ordering instructions were very clear as to the additional parts you needed with the frame. I also had no issue with the parts list, so if there are missing parts, it’s a probably and issue with this one bed, and not a pervasive defect in the packaging.

  27. Becka says:

    I’m the “partner” Matt mentions in his letter.
    No, we did not check online to find the furniture, and yes, we read all the tags while we were at the IKEA location.
    We went back and to get the last piece yesterday (we didn’t want to have to dissemble the frame, cart it back to IKEA and then go looking for a new one at a different store) While we were there we spoke to the bed manager. He was extremely rude, talking down to us while never giving a straight answer to any of our questions.
    We followed the directions faithfully, and tried several different methods, using the bolts they said to use, and were unable to attach the braces to the frame.
    Finally we gave up for the night (it was past 11 pm).
    The next day I went to our local hardware store with one of the braces and got some new bolts to use.
    The next time I came over his place we put to braces in only to find that we also needed a slatted base, which, yes was indicated on the website, but not mentioned at all at the store, either upstairs in the showroom or downstairs in the self serve area.
    That’s when we went back and talked to the manager and got the last piece.
    Matt slept at my place most of last week, and was/still is very upset with this whole ordeal.
    Needless to say, we are not going back to IKEA again for any reason.

  28. MeOhMy says:

    I can concur with those that bought a bedframe at IKEA and it seemed abundantly clear that the beam and slats need to be added. Maybe it’s just the OP’s location? As a matter of fact, when I bought a bedframe, I did not buy the slats despite the sign and an employee telling me to, because I did not think I needed them since i have a boxspring. Turns out I did need the slats.

    Though I’m not sure about “spent a week”chasing down” the parts…seems a bit of an exaggeration, since surely they called or returned to the store and fairly quickly got the pieces they needed?

    I have had generally good experiences with IKEA (and gather a certain perverse sense of enjoyment assembling the furniture), but I recently got a Hemnes wardrobe that had several mis-drilled holes. The thing is too big and cumbersome to haul back to the store, and I’m pretty handy so I just got out a drill and fixed it but it’s still pretty annoying.

  29. agardina says:

    This exact thing happened to my boyfriend and I – with the MALM set as well! It was a haul to get back to IKEA, and when we got there, all anyone would do is shrug. No signage or indication of the extra parts anywhere.

  30. Draygonia says:

    Anyone else going to point out that a bed is not “home decor”? That is pretty darn essential, I would say furniture is closer…

    Anyways, hopefully, they did not also sell each piece to you separately.

  31. smo0 says:

    Insert tab A into slot B.

  32. HammRadio says:

    all comments on this thread can be replaced with “Blame OP”.

    Ikea can’t be MORE clear with their directions and signage. Still, for the uninitiated, I understand the intimidation.

    As far as the screws not matching… I guess its POSSIBLE that they are missing a bag, but probably unlikely. More likely is that instructions weren’t followed.

    Ikea has a bin of screws that you can grab loose parts if you are missing screws or dowels or whatever…

  33. wenhaver says:

    My ADHD-having husband managed to go to Ikea and get all the pieces for the bed (the Malm). When we got home and ripped apart our room to start assembling it, the power went out. We put the entire thing together IN THE DARK using a hand-crank flashlight and an iPhone’s backlight, and it was still easy.

    Out of the (*gulp*) $2500 or so we’ve spent at Ikea in the past year, we’ve had one bunk part, which was quickly and painlessly exchanged. You know why we’ve had good luck? We take the time to look at the construction of the items before we buy them, and we RTFM.

  34. skapig says:

    Got myself an IKEA bed less than a year ago. There are some parts common to a number of the beds and these must be picked up separately. As I recall, the sign for the bed in the showroom listed all of the required parts and along with where to find them. There is a reason why they offer a pencil and paper on the way in. Is this the most intuitive way of doing things? Not great, but not bad. It would be better if they prepared cards for you to grab with this info already printed.

    As for my bed, I think that the instructions may have shown the wrong holes to fasten the mid-beam to. Easy enough to remedy though.

  35. Becka says:

    I’m the “partner” Matt mentions in his letter.
    No, we did not check online to find the furniture, and yes, we read all the tags while we were at the IKEA location.
    We went back and to get the last piece yesterday (we didn’t want to have to dissemble the frame, cart it back to IKEA and then go looking for a new one at a different store) While we were there we spoke to the bed manager. He was extremely rude, talking down to us while never giving a straight answer to any of our questions.
    We followed the directions faithfully, and tried several different methods, using the bolts they said to use, and were unable to attach the braces to the frame.
    Finally we gave up for the night (it was past 11 pm).
    The next day I went to our local hardware store with one of the braces and got some new bolts to use.
    The next time I came over his place we put to braces in only to find that we also needed a slatted base, which, yes was indicated on the website, but not mentioned at all at the store, either upstairs in the showroom or downstairs in the self serve area.
    That’s when we went back and talked to the manager and got the last piece.
    Matt slept at my place most of last week, and was/still is very upset with this whole ordeal.
    Needless to say, we are not going back to IKEA again for any reason.

  36. ninja-meh says:

    I bought this bed frame before without the slatted base or a mid-beam. I just put the box-spring on the floor with the mattress on top. It’s still nice and low to the ground. Don’t know why anyone doesn’t do this.

  37. richard_toronto says:

    Interesting… my Ikea made specific mention that if you weren’t going to use a box spring you definitely needed the midbeam AND the slatted base. Not to mention that I’m lying in said Malm bed as I type this, fully assembled, not missing any items to assemble.

    The midbeam and the slats are not exclusive to the Malm – many of Ikea’s bedframes use the same items; which is why they’re stocked elsewhere.

  38. KPS2010 says:

    OP Must be blind or lazy. We’ve purchased tons of furniture from Ikea including a Malm 4-5 years ago and it clear says there are other pcs needed including the beam. OP should have known the 1 box he took home wasn’t enough to build a bed.

  39. ChuckECheese says:

    I had a similar-yet-difference at my AZ IKEA 2 months ago. I purchased the Malm bed, but while at the shelves at the instructed coordinates, I could tell that those weren’t the correct slats. But since the sign said so, I picked them up. At checkout, one of the hall monitors told me that I had the wrong slats. She thought I was going to return to the merchandise area and get the right ones. I explained that I believed they were mis-shelved, and I too had my doubts that I had the right slats, but the location and signage said these were the right ones. Only then did she send somebody to go figure out what the deal was. I never got an explanation, but 10 minutes later somebody arrived at the registers with the correct slats. So yeah, things do go wrong with the “merchandising” at IKEA at times.

  40. Clyde Barrow says:

    IKEA: overrated and overpriced junk.

    • pecan 3.14159265 says:

      Overpriced? Unless you shop at the local dump I’m not sure how much lower you can go.

  41. Lereas says:

    I’ve got to agree with a lot of the comments here. I have shopped at ikea many, many times, having bought an entire bedroom set, and most recently my entire kitchen cabinet setup. If you’re missing some screws or something, they’ll send them to you without much trouble.

    As for the bed, I’ve been at three different stores and every one has warnings all over the place that the bed requires the bar and slats. It’s possible that his store didn’t have them, since as I understand it, every store is sort of a “franchise” and you can’t even return parts from one to another.

  42. DJSeanMac says:

    Like many, many, many people on this thread, I must agree that the signs and labeling at IKEA are very clear and very visible. My malm bed was together in no time. I do think some of the bolts in the cartoon look a little too similar in the drawings, but it became obvious while putting the pieces together which ones went where. If the OP would like to submit a picture of the IKEA display/rack in question, I’m sure we could grasp the situation better.

  43. sheriadoc says:

    Hmmm… I had a Malm bed frame a few years ago and it was very nice. There was no confusion over the additional parts it required. IKEA’s showrooms are usually very good about putting up signage that tells you exactly what you need.

    I have another IKEA bed frame now. It, too, required slats, although this one came with its own wooden mid-beam.

  44. Awesome McAwesomeness says:

    I have the same bed and somehow managed to leave the store with all of the boxes and parts. The boxes clearly say something like, “Box 1 of 3.” And, the tag in front of the item said it needed slats. It also mentions that on the tag on the showroom floor model.

  45. do-it-myself says:

    I call Shenanigans on this one. MY partner and I have the same exact bed. No problems (outside of the difficulty of actually putting it together). We had no problem getting the Malm Boxes as well as the slats. The reason the Slats are separate is because you can choose from different types of slats (different grades or quality/support/firmness). The More/Smaller the slats, the better. I don’t know what exact type of slats we bought, but the contraption works just fine. I’m not blaming IKEA on this one, just a lack of information that could maybe have been more obvious to customers. But it’s IKEA, it comes with the territory….just like getting cheap furniture from Wal-Mart that is lucky enough to have a life span that surpasses 2 years.

  46. Putaro says:

    The worst was when I purchased cabinets from Ikea back in the ’90’s. The quality was fine, although they were not deep enough so it was a little tricky getting things like a sink that would fit and a dishwasher, but that I knew from the measurements. No, the big problem was that I had them configured in an L and one leg of the L was freestanding. Ikea didn’t have any backs for the cabinets – not just not included, but not available for purchase, period. Wound up rolling my own.

    Ikea is great for bookshelves. Anything more complicated than a bookshelf and be prepared to deal with missing or incorrect parts or things that just plain aren’t designed to fit together.

  47. Jerkamie says:

    when I bought my malm it clearly said online and on the rack, you need these parts, the bed frame, the slats and I think the third might have been the medal frames?

  48. ohshazbot says:

    We got a Malm bedframe almost 2 years ago at one of our 2 local Ikeas and I had no issues. I do not remember how I knew to get the slats and the midbeam, but we did. Additionally, we did not have any issues with the screws.

    OTOH, maybe the OP should be glad it’s not working for them. Return the frame and go buy one with a bit more quality :/