BP Customer Service Rep Says Disaster Call Center "A Diversion"

“Janice” has been working in the BP Call Center in Houston, answering calls about the disaster from all over the world, and she says she and her coworkers don’t think the calls are being sent any higher up in the company. “We’re a diversion to stop them from really getting to the corporate office, to the big people. I don’t want to get emotional, but it’s so frustrating when these people live right there [in the Gulf Coast] and nothing is being done to help them.”

Janice also says that sometimes call center employees don’t even write anything down, or just write “Blah blah blah,” because they don’t think the calls are being sent anywhere. KHOU TV in Houston reported the story, and asked BP for a response. Company officials said that they’ve logged 200k calls so far, and that they searched for “blah” in their database of call notes and only found one instance.





“BP phone operator says calls from concerned citizens fall on deaf ears “ [KHOU.com via dlayphoto]