The thing about locking up all of your merchandise behind glass is your customers can’t actually buy it. Well, they can if you have employees who give a damn about helping a customer. This Walgreens in Brooklyn does not have those kind of employees.
[Yesterday] I went to the Walgreens in Brooklyn to buy eye drops. They were locked behind a panel. I asked a worker to get me the eyedrops. He pressed a call button and walked away without saying anything.
An automated announcement was made over the loudspeaker asking for help. No one came. The announcement kept repeating. I waited 15 minutes. No one came.
I went to the register. The cashier was busy texting on her cellphone. I asked to speak to the manager. She told me to wait.
After waiting 10 minutes for the manager, I asked the cashier what the manager’s name was. It was [redacted]. I walked around the entire store calling out her name. I asked everyone in the pharmacy dept, the security guard, etc.
I walked around for 5 minutes calling out her name before she finally came up from downstairs.
I told her that locking merchandise up and not having anyone around with the key prevents shoppers from buying anything. I told her that Walgreens is understaffed. The workers are poorly trained, unfriendly and unhelpful. I told her that no one on the staff was doing any visible work and a paying customer had to resort to walking around the store calling out the manager’s name.
She was not particularly helpful and did not apologize.
John adds, “I will never shop at Walgreens again for the remainder of my life.”