Pizza Hut Raises Minimum Delivery Order To $10.50 To Match $10 Pizza Promotion

Matt writes that local Pizza Hut used to have a $10 minimum for online delivery orders. That’s fair enough, and a common practice. But when the chain raised the minimum to $10.50 at the same time that they debuted a $10 pizza promotion. Is Pizza Hut deliberately trying to encourage customers to order extra items they don’t need to make the minimum?

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I’ve been using Pizza Hut’s online ordering service for roughly 5 years now, and I’ve probably placed over 100 orders in that time. When they first started the online ordering service, the minimum delivery amount was $8. This seemed like a fair price to me, although they still charge you a $2 delivery amount, so frankly, I don’t know why they enforce a minimum delivery amount, but that’s beside the point. Roughly a year ago, they raised this amount of $10. This seemed kind of unfair, but I’ve been a customer for a while, and I guess I didn’t mind too much. It meant that sometimes I’d have to add a bottle of water (that I didn’t really want) to my order to get it delivered. This was annoying, but I made due. Recently though, I tried to order a pizza under their “Any pizza for $10″ promotion. I was told when I tried to checkout that now the minimum delivery amount was $10.50. This seems absolutely crazy to me, and I have no idea why they’d raise the minimum delivery amount by $.50 other than to screw over their customers and force them to buy items they don’t want. I contacted Pizza Hut from their online contact form as soon as I encountered this, and got an automated response back, but no actual email (even though I requested to be contacted). I also called their customer support line (which is only open a few hours a day), told them my problem, and was told that they didn’t know why it had been raised, but someone would call me back in 3 days. This never happened either.

I got hungry for pizza last night and submitted an order from Papa John’s online service for a large pizza for $10, and they had no problem delivering it to me. As soon as I placed the order, I told pizza hut that I did so via their online contact form, but as of yet, I’ve still heard nothing back.

If I called the store, I’m sure they’d deliver a pizza to me for $10, but I’m not sure why Pizza Hut is pushing it’s online service, yet penalizing the people who use it.

I just wanted you to be aware of this issue so hopefully it will come to light and they’ll change this ridiculous policy.

Personally, I don’t understand the problem, because there’s no point to ordering from Pizza Hut if you’re not going to get breadsticks. But that’s me.