A man in Tennessee has been banned from ever entering any Regions Bank branch again, because the bank says he was so disruptive and hostile to their employees that they were forced to seek a restraining order. The cause of the dispute was a $29 late fee on an account where the bank had moved up the due date but hadn’t noted it on the online version of the account.
Regions says William Weintraub cursed during his calls, and would call back immediately whenever employees hung up on him. Weintraub says he intentionally took a harsh tone with customer service reps, but that he has always had a cordial experience with branch employees. More likely, the following incident was the trigger for the lifelong banning:
Among other things, [Weintraub] said he used a Google search to find the phone number of Grayson Hall — who took over as Regions CEO on March 31 — and called him at home, in a discussion that lasted for about 20 minutes.
They have a wall between you and their executives or anybody else in the bank but customer service people,” he said, adding that “they didn’t like me penetrating that wall.”
“Regions to Knoxville man: Stay away. Forever.” [Knox News] (Thanks to Kevin!)