Reader photoguy622 wants to let us know that our article helped him get some money from Apple for his broken hard drive. He’d fixed it himself, but Apple has a free repair program he didn’t know about.
I just wanted to write and let you know that based on the story you had published about Apple replacing defective MacBook hard drives. I was able to get the money back I had personally spent on a replacement drive.
I pre-ordered my MacBook in the spring of 2006 and payed extra for an 80GB hard drive. About 2 years after I purchased it my hard drive broke. Instead of having it repaired through Apple, since it was out of warranty, I purchased a 250GB Western Digital replacement drive for $ 103 and did the work myself.
After seeing your story on the MacBook’s hard drives I called Apple and was told that there was nothing they could do for me over the phone and that I should go to a genius bar. The genius bar told me that since I did not have the work done through Apple, and I destroyed the old drive, there was nothing they could do for me either. At this point I decided my best option was to write Apple a letter about the problem and include a copy of the replacement hard drive’s receipt.
Two weeks after mailing the letter I received a call from Apple and they are sending me a check for replacement drive’s cost. Very nicely done Apple.