Now that Chase has reversed their initial decision and issued a refund to the retiree they accused of credit card fraud, maybe they can take a look at a rather similar case, but on a smaller scale. Reader P tells Consumerist that Chase ruled that he is responsible for some uncharacteristic purchases he purportedly made thousands of miles away from where he was at the time.
The Chase Bank Visa team are trying to stick me (a generic middle-aged Irish-named white guy near Boston who does not smoke or play the lottery and hasn’t left the area in months) with the bogus charges on a credit card receipt showing:
- redemption of a winning $80 lottery ticket,
- purchase of over $100 cigarettes and sundries, and
- the clear signature of one R. [Spanish last name],
…all taking place at a 7-Eleven near Tampa in February.
The accompanying letter from Chase says, “[...]we have researched your dispute[...] Based upon the information on the sales slip, the charge is considered valid.[...]“
Amazing! It’s like being on Candid Camera.
It sounds like there’s something odd going on here. You know who I bet would love to hear about it? Chase’s executive customer service team.