Rob emailed Steve Jobs to tell him that until Apple fixed reader Joel’s account that had been billed $50,000 for iTunes purchases, he wouldn’t buy another Apple product. Replying via iPad, Steve Jobs told him, “I wouldn’t believe everything you read from places like this.” Ohhhh snap! But it wouldn’t be Jobs who had the last laugh…
“From: Rob M
Date: Tue, Feb 9, 2010 at 6:31 PM
Subject: Re: Consumerist — Apple gouging iTunes customer for 50,000 on Amex. Apple won’t help. Will Steve Jobs?????
To: Steve Jobs
I will no longer purchase from iTunes until I find out how Apple ultimately resolves this and will encourage friends to do the same.
Time to step up and fix customer service problems.
On Tue, Feb 9, 2010 at 10:48 PM, Steve Jobs
I wouldn’t believe everything you read from places like this.
Sent from my iPad”
Hardee har har. But, the next day an iTunes specialist solved Joel’s problem. Turned out that Joel had purchased iTunes Plus for his entire music library. Apple is reversing the upgrade and refunding the charges to his account.
So, Steve Jobs message is, “don’t trust blogs, but verify in case they’re right.”
We’re not offended. We don’t believe everything we hear from people like Steve Jobs either.