Zagat, the popular consumer feedback-based restaurant review guide, now reviews wireless carriers as well, and they’ve released rankings on the four national carriers. The company surveyed 2,319 wireless consumers and then created Zagat-style scores in a variety of categories. Here are some of the highlights.
AT&T is best at quality of phones and devices, available selection, and “mobile entertainment features.”
T-Mobile and Sprint tie for best plans, while T-Mobile comes in first for accurate and clear billing.
Verizon ranks first in quality of voice service and data service. Zagat says 82% of its respondents ranked reliability as the most important factor in choosing a carrier, with coverage coming in right after that at 80%.
In the “Overall” category, which averages the categories Reliability, Coverage, Products, Value, and Customer Service, Verizon came out on top:
(Also, I apologize for my terrible font selection skillz. -Chris)