In a 2008 interview Geek Squad CEO Robert Stephens said he had some regrets about the customer-unfriendly behemoth he created, he told Fortune Small Business in a story posted on CNNMoney.
Compromise less. Speak up louder. Put my foot down more. Best Buy rolled out Geek Squad really rapidly, probably a bit too fast. Initially it sacrificed a bit of quality, but lately we’ve improved.
I forgave myself for when I let Best Buy skin our knees a bit – I don’t think that I could have persuaded them without letting them take us out for a test drive and scraping us up a bit. At least now we’re getting better at avoiding the scrapes.
Good to know Geek Squad was improved and that the quality issues were taken care of.
Geek Squad’s second act [CNNMoney]