BofA Undoubles Doubled Interest Rate

Responding quickly to Wednesday’s post of Julia’s complaint that Bank of America doubled her credit card interest rate, then refused to reset it despite promising it would, the bank has promised that it will indeed undouble the rate for good. Got all that?

Julia clarifies:

I’m pleased to let you know that I received a phone call this morning from another representative from Bank of America. He informed me that he would indeed change my interest rate to what I had been promised, and he made sure to give me his name and extension so that I could contact him directly if I had any further questions. I’m pleasantly surprised by how quickly this was resolved, and I hope you’ll share this update with your readers.

As Sir Mix-a-Lot once rapped, “Uh! Double-up, uh, uh!” Losely translated, doubled interest rates hurt, and rarely in a good way, so it’s nice that BofA has bestowed an undoubling on Julia.

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  1. Cliff_Donner says:

    Um, I’m not seeing in the article here where BoA has actually un-doubled Julia’s interest rate? Or is this whole item meant to be sarcastic and I’m just not getting it?

    Until she’s received some written confirmation that the interest hike has been undone, I don’t see how this differs from BoA’s initial promise to make things right. They already made this promise, then didn’t do anything about it. I think you’ve jumped the gun on the “happy endings” tag.

    • Sumtron5000 says:

      I was thinking the same thing… especially since someone else already told her it would be undoubled, and later she found out it wasn’t true. I would be very interested in seeing another update on this.

  2. trixare4kids says:

    As I recall this went on for a couple of months — are they going to do it retroactively and/or refund her all the extra interest she paid for those few months?

    That would be the right thing to do.

  3. calchip says:

    It’s possible that BofA may actually be starting to suffer from some of the publicity about their abysmally evil policies and now has somebody responding to the ones that start to get visibility.

    Maybe they are finally worried about getting sued into oblivion with a class action where counsel refuses to settle for 1 cent on the dollar and instead going to trial.

    This doesn’t mean they are anything less than evil, but they are starting to offer “window dressing” to make it look like they give a crap. Don’t buy into it. It’s nice they helped this poster, but I’d be floored if it is any indication of any meaningful, long-term change in their contempt for their customers.

  4. Toonzee says:

    Bank of America, scum of the earth. It would give me the greatest pleasure to see these crooks out of business permanently. Oh, and Merry Christmas to all, and to all a good night