Cristiana says beware the trap of sending things via FedEx SmartPost: the USPS handles the local part of delivery, and “since you now have two shipping companies involved, nobody wants to take responsibility for the package” when it never arrives.
I ordered a Christmas gift on November 30th, and it was shipped out on the first of December. Here it is on the 23rd of December and I still have not received the package.
I first contacted FedEx, and they said it was handed to the USPS on the ninth, and they have can’t do anything, and they have no responsibility for the package anymore. So, now my package has been in USPS limbo since December 9th, and USPS will not handle any complaints until it has been 2 weeks. But, you can’t expect any help in 2 weeks, it is actually 2 weeks plus one day, because you need to contact them after the last day’s deliveries are done.
Coincidentally the fifteenth day is December 24th, which is the day I was going to give the gift.
So, now I am giftless on the 23rd of December, and neither the shipper, FedEx, nor USPS wants to take responsibility.
Update: Cristiana included this screencap showing the sudden derailment of her package:
More From Consumerist
-
FedEx SmartPost Package Takes A Week To Tour Southern California, Tantalizingly Near My House
-
Worst Company In America Round 1: UPS Vs. FedEx
-
Insider Explains Why FedEx SmartPost Is So Terrible
-
Hundreds Of FedEx Packages Missing After Driver Kicks Them Out Of His Truck
-
FedEx SmartPost Is Actually Rather Stupid
well I ordered from MJR and they used to have great service. But you had to pay a few dollars for each item. And this ‘smart’ post seemed ok.. I think it should add a disclosure that says “we dont deliver, we ship to USPS and then you cant track it at all.” This would be the simple truth. I do think the shipper should explain its actually USPS that will leave your package out on your porch or in the box out on your roadway. This would alert so many people who are used to insured, proof of delivery which IS the standard now. Especially at a $10 cost. High end shippers gladly help when they use UPS. I used some other form of FED EX and did not wait 2 weeks.. This “smart’ fed ex is not that smart. Also the shipper linked the tracking to their site, which wont give tracking, nor will USPS. So they just told me- ‘we sent you tracking.’ I guess they dont need to help their customers either. We have to learn our lessons. I have.