Crippled by a high interest rate that ate up his monthly payments with finance charges, reader Eric says he used the patented executive customer service technique on Chase to get his APR reduced from 26% to 9% and 3 months of fees refunded. Here’s his story:
Executive customer service is a group a high-powered problem solvers that are attached to the executive office of most major corporations. Their contact information is never publicly posted but escalating to them can get some of the most intractable problems resolved.
Eric writes: “I have a credit card through Chase and an extremely high APR on 26%. Having recently graduated from college and just now finding active employment I was barely able to make the minimum payments each month. With that high of an APR, my payments on my high balance did next to nothing– the finance charge essentially killed them.
I contacted Chase customer service and was told there was nothing they could do.
After this conversation, I loaded up firefox and found the executive contact information for Chase on the Consumerist. I sent them an e-mail and received a call back within days from a service rep. The rep discussed the matter with me patiently and said they would call back within the hour. An hour later they called to inform me that my APR would be frozen to 9% for a year, and three months of finance charges would be credited to my account. I thanked them immediately for being so understanding and willing to work with me in this economy, and hung up a very satisfied customer.
I logged on to my account the next day and the changes were immediately made to my account.
Thank you so much for the information and articles you post on the Consumerist. Had I not read the exec-email-carpet-bomb email page, nor found Chase’s contact info I would not have been able to remedy this situation.
Keep up the great work!
Nice one Eric! And for those who wish to follow in his footsteps, here’s a slew of executive customer service agent information for Chase:
888-622-7547 x 4350
847-488-6833, or 888-622-7547 x 6833 – Jessica Pozehl
888-622-7547 x 6164 Sharon
888-622-7547 x 6838 Patrick
713-262-3866, Michelle Crabtree.
Any problem with any other part of the bank should go to this general executive customer service office number: 800-242-7399 (M-F 8:00am-5:00pm CST)