American Airlines unpublished customer service number is 817-963-1234. Press 00 and say “agent” to get an operator. Don’t press 3, because that’s just a trick.
More From Consumerist
-
American Airlines Canceling More Flights Recently Due To Pilot "Sick-Outs"
-
It Sounds Like American Airlines & U.S. Airways Are Totally Heading Toward The Altar
-
Reservation System Snafu Prompts American Airlines To Temporarily Ground All Flights
-
United, American Airlines Accused Of Using Sham Businesses To Avoid Millions In Taxes
-
Airlines Take A Dip In Consumers’ Eyes, Car Rental Companies Make Customers Happy
Andy Kaufman is in charge of AA’s customer service? Explains a lot.
http://www.funnyordie.com/videos/cc038c770a/andy-kaufman-performs-mighty-mouse-from-andykaufmanfan
Is David Berkowitiz in the ad to promote their killer deals?
Did anyone else notice the new Time Warner Cable commercials?
“I am Time Warner Cable”
and
“Yo soy Time Warner Cable”.
I couldn’t help myself, I just had to call and press “3″…and now I can’t find my cat! Damn you, American Airlines!
When saying “agent,” it helps if you scream it. Like four times.
Also, when the robot says, “Before I connect you, is this about travel entirely within the United States?”, it will connect you more quickly if you yell “Just connect me to a fucking human!” as loudly as possible.
I know these things because this is how I usually end up communicating with their voice-recognition software.
On select transatlantic flights, Richard Harris used to put on a red blazer and perform “MacArthur Park” for the first class passengers.
Trying to hide access to your customer service…is certainly not a valid form of customer service.
Seems like there is a James Bond joke somewhere.
I wonder whatever happened to Emil Sokol. That ad is from 1976.
I LOVE when the Consumerist or other sites post information like this. I can’t believe how some companies make it their goal to keep customers from getting to live employees.
That said, I give it a few days before American Airlines sees this and reprograms their phone system to disable it.