Family Kicked Off Flight For Misbehaving Kids, No Refund
An Arizona mom says she was flying to Billings, Montana for her birthday — but never got off the ground because the airline kicked her — and her unruly kids off the flight. They were told they could take another flight — if they paid for it. The airline says it's their policy not to offer refunds.
Apparently, while still boarding their Allegiant Air flight, the woman's 2-year-old started to cry. While she was trying to calm the toddler down, her 4 year old got "restless" and wouldn't stay in his seat.
The airline removed the family from the plane and told them they could take another flight but neglected to mention at the time that this flight would cost $900 more. The airline says they will FedEx her luggage back from Montana (it was apparently behaving itself in the cargo hold,) and offered her a credit towards a future flight. She wants a refund.
Here's the news report from 3TV in Phoenix:
Airline boots family for crying baby, no refund given [AZFamily.com] (Thanks, Kym!)
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Comments:
i love how they say "The airline says it's their policy not to offer refunds". how can they just claim that? maybe it's my policy not to pay for anything. all that being said there's got to be more to this unruliness to actually be removed from the plane. i've been pretty unruly myself and only been moved to another seat.
She looks like she's 16 O_o
If the airline feels like putting you off of your flight, they shouldn't make you pay more for the other flight.
And what kind of a security breach letting the luggage go without the passengers!
@hunter3742: A credit towards and a credit for are different. The credit is probably not the full price.
How interesting that the airline kept this lady's luggage in the hold after she was removed from the flight.
Isn't this a very, very big security no-no? Isn't Allegient in a lot more trouble for this than they would be just for being giant a--hats?
But that isn't a real family. There's no man.
(Yes, I think that should do it nicely.)
I felt some sympathy for the mother until I watched the clip. She takes no responsibility for her kids' behavior and has that off-putting sense of entitlement. They were kicked off the flight because the four year old wouldn't stay in his seat. The airline was within its rights to remove them. Nonrefundable is nonrefundable.
@Oranges w/ Cheese has 2 cats! ahahaha.: It's only a breach if the passengers do not get on the plane of their own volition, not if they are kicked off after boarding - although one could argue that it should be, since someone could create a disturbance on purpose....
Attention all inconsiderate parents: keep your spawn in line. Those of us with whom you are sharing the cramped, stuffy cabin of life are not as charmed by the antics of your offspring as you seem to be. Thank you.
@hunter3742: That's not the point. She didn't get to go where she needed to go, and they never told her that the next flight out was not at a time anywhere near the time of her scheduled departure.
Kids cry. She was trying to control her kids, and keep them calm. Allegiant Air didn't give her a chance to even make it work.
There is no reason that everyone on a plane should suffer because a parent can't handle their children.
the airline took the right action for the good of all other passengers, and potentially, the safety of the children.
if the parent can't keep their children under control enough to handle a flight quietly, drive.
Why can't airlines and airports offer the parents of young children the ability the step off the plane for 5-10 minutes? Seems like a better alternative than just booting them off for usually short lived child issues. After that, if the kids can't be controlled, then they miss the flight.
For the record, I have no kids and really don't even like them, with no plans on having them.
Also, I liked how they called a roaming 4 year old a "security risk." Safety; yes, security; no.
Good for Allegient. @Oranges w/ Cheese has 2 cats! ahahaha.:
Security Breach? Un-accompanied baggage is only a security breach where the traveler fails to accompany it voluntarily, not where they want to go and the *airline* kicks you off. Unless you think this was all an elaborate ruse ...
@gavni:
If it is done at the airline's choosing, apparently the TSA is ok with it. The luggage has to be removed in cases where the passenger chooses to take a different flight or misses theirs of their own will. This doesn't make sense to me, but it seems to be how it's done. I don't know what is correct in this case.
They offered credit for another flight. That's good enough. They were perfectly withing their rights removing the family, and I'm certain everyone else on the flight was thankful.
Control your kids in public, people.