Customer Finds Sears' Free Delivery Isn't So Free

Intrigued by a free delivery deal, Danielle ordered a dishwasher from Sears, but the retailer only reimbursed her $75 of the $81.19 fee.

She explains:

Just wondering if you’ve heard of this.

I bought a dishwasher from Sears. They agreed to reimburse the $75 delivery fee since the item was over a certain amount. They charged me $75 plus $6.19 tax. I received the $75 but not the tax. Where does this “tax” money go? Shouldn’t I be reimbursed for the total amount?

Hope you can assist. I would like to escalate but I don’t know how much time I can give this for $6.

Danielle should contact Sears customer service and straighten this out. Has anyone else been overcharged for a so-called free service?

(Photo: Meg Marco)