10 Confessions Of A Telemarketing Insider

Out of the shadows steps a dark figure, sporting wrinkled khakis, a retractable namebadge, and a headset dangling from his ear. It’s the telermarketing insider, and he’s going to confess to you how his industry really works and how you can resist and even fight back:

From Reddit, spotted by Wisebread:

“I’ve worked at a few different telemarketing centers over the past couple years, and I’ve gained quite a bit of knowledge about the industry, and more importantly, how to resist the industry.

First of all, if you have no knowledge of telemarketing, I’d say that 90% of telemarketing calls come from centers, not the business itself. I have no way to test that statistic, but seeing as the centers I worked for were part of corporations that took clients like Bank of America, Westinghouse, EA Games, Siemens, etc and had centers all over the world, only the small fry do it themselves.

These days telemarketing reps are mostly pawns. Most of them only know enough about the product or service they’re selling to read you a script and rebuttal some simple questions you might have. They don’t pick their number. Most centers run on an auto-dialer that recycles lists of numbers monthly.

Here’s a couple quick tips:

10. Don’t immediately hang up when you find out it’s a telemarketer!
So many people do this, and you know what the reps do? They mark it as an early hang-up and since no pitch was made, you’re put right back on the list to be called again.

9. Don’t get pissed off at the rep.
I’ve seen many reps purposefully put customers that request not to be called back on the calling list for as soon as 10 minutes later if they’re obnoxiously rude or ignorant.

8. If you don’t want the product, don’t just decline.
Most people that aren’t interested in the product are put back on the lists until they request not to be called anymore. Politely declining the offer will just get you another call in the future. (I know that myself and other reps have put polite people on our do not call lists even if they didn’t request it. We could get fired for this, but some people are too nice for me to want to bug again, and the chances of getting caught are slim.)

7. Don’t try to trick the rep
Saying you aren’t there even when you are, claiming not to speak english, and other “tricks” I’ve seen people recommend are really counter-productive, as most of the time you get put back on the list (and if you claim you speak spanish, you’ll be put on a list to have a spanish speaking rep call you.)

6. Try not to get mad when a rep rebuttals a refusal
At many jobs I’ve head in the field, reps only get fired because of a couple reasons. Swearing on the phone, attendence issues, or not rebutting a customer. We are required to give one rebuttal every call. When we’ve received 2 no’s, we can disconnect the call. If you’re getting multiple rebuttals in a call, it’s probably a less than respectable call center, rep, or product and it’s best to ask for a supervisor to escalate your do not call request.

5. If you are on the National DNC list
You can still get telemarketing calls! If you have a business-client relationship (say a bank of america checking account) bank of america can call you about products and services. You can also still receive political and non-profit calls (my favorite to make. You simply poll people for information, no pressure to sell anything.)

So when you get a telemarketing call on behalf of a company and asked to be put on their do-no-call list (a method that only works for respectible call centers), you’ll be put on that client’s do-not-call list. This means that you won’t get any calls on any offers from that client. However, since most call centers have anywhere from 5-20 different clients at once, you’re most likely still in the system for at least one of those other lists.

A better way to deal with that is to speak to a supervisor, ask them what call center they’re calling from, and request to be put on the call center’s do not call list. This disables the call center from calling you.

Another trick to be put on call lists faster is to threaten legal action against the client company if the calls don’t cease. Most centers will require the rep to fill out a form with information about the call. This information gets sent up the ladder, and most of the time gets dealt with within 2-3 business days (as opposed to 30). You don’t have to be a dick about this though. You can simply state “I will be taking my business elsewhere” or “if these calls continue I’m going to have no choice but to contacting the FTC, please escalate my case.”

4. TCPA
This is very important, and everyone who hates telemarketing calls should be aware of this. At my first couple telemarketing jobs, I had no idea about the TCPA (telephone consumer protection act.) My first job I did inbound tech support, so since people were calling us, I didn’t have to deal with it.

My second job was a sketchy-as-fuck call center. They actually eventually got investigated for fraud by the FBI. Some of the things they had us do which I later learned were illegal:

ask for another member of the house that might be interested in the product
call cell phones
rebuttal until the customer hung up
capture credit information with a pen and paper (not illegal, but still not cool)
call times zones at inappropriate times

That call center sold infomercial products, and I learned a couple things there.

3. Don’t buy from infomercials
sure some might be legit, but it’s hard to judge. We used simple circle talking techniques to trick people into buying our product. In the infomercial it was $120. We had a list of people that called the number from the infomercial but didn’t buy the product. We called them back and offered the same product for $45. Then if they refused we’d go down to $35 and eventually $25 as a last resort effort. They were willing to sell this product for $25, and people were buying it for over 4 times that much! (employees got the product for $5)

We also had “add-ons” that we were given cash each day for each one we sold. They were stupid things like redeemable gift cards and gas cards for $1. These sound too good to be true and they are. The trial period before you get charged 20-30 a month for the program ends after 14 days, and 90% of the time the information didn’t reach the customer for almost a month.

This means a couple things. First of all, if the customer didn’t write down the number we provided once in the call to cancel, or lost the number, they’re gonna get charged for a full month of the service. Second of all, most the rebates and cards had so many hoops to jump through that the offers were expired by the time everything was done.

2. Your Legal Rights (and how to use them)

According to TCPA, telemarketers cannot:

call before 8am or after 9pm
call your cell phone
hide who they are or who they’re calling on behalf of
call you if you’re on the national do not call list
call with a pre-recorded message (unless it contains the information below)

in addition, within the first 4 seconds of a call, the rep must reveal who they are, where they’re calling from, and who they’re calling on behalf of.

If a telemarketer breaks any of these rules, you can sue them!

Just look around the internet, a bunch of people have gotten settlements out of court as well as filed their own small claims. The fine is $500, so it’s more of a slap in the face to the telemarketing companies than it is a legitimate way to hurt their business.

1. No Rebuttal and Permission to Continue States
Some states have laws that require the rep ask your permission to continue and some states have laws to terminate the call after your first refusal. Does this work? Sometimes. Most of the time a rep is using a flex script, which cuts out some junk talk to make the sale easier. If the rep is being monitored by a client company, they’ll read verbatim and follow each law to a tea. If you live in a no-rebuttal state or permission to continue state, know about it! It’s another tool you can use to get them off your back.

list of states and their telemarketing laws

What to do with this information

weed out bad call centers from good ones. Some of them (like the bank of america call center) offer services that really are valuable to the customer and won’t rip them off. For example, since the call is on behalf of bank of america, and they already have your personal data, the rep never has access to it. All the rep does is confirm you are who you say you are, and records your authorization to have your bank account billed for the service.

Also remember that if you’re making trouble for reps, you may be getting someone fired. They get minimum wage, and are forced to try to sell to customers all day even if they don’t want to. I’ve seen reps fired because they were on the phone too long with someone playing a prank on them. In some areas, the only available jobs in a 40 mile radius are call centers and fast food, keep that in mind before you heckle someone.

If anyone has any additional questions, I’ll do my best to answer. I can answer some questions about the inbound (tech support) side of telemarketing, but it’s not that interesting in my opinion.

edit

Seems a lot of people don’t get the point of this list. I’ll try to sum some things up that were repeated a lot in the comments.

  • The people that get so many different marketing calls that it becomes a nuisance and want them all to stop.

  • If you’re getting called by a center that is abusing TCPA laws, sue them! this comment spells out how you’re able to do that better than I did.

  • Edit 2: this link will point you towards some sites that easily spell out how to sue a telemarketer breaking the TCPA. If you don’t want to get the calls anymore, this is the most effective way of ensuring that center never calls you again (while netting $500 for you)”

    IAmA Telemarketer who wants to save you from me (advice inside) [Reddit via Wisebread]

Comments

  1. DrLumen says:

    I am on the DNC and some still try to call. I will give them 3 chances.

    I will ask them nicely to be removed.

    Second call I will tell them I’m on the DNC and not to call me. Then I request their full company name and contact info at which time they usually hang up.

    Third call is when all bets are off and I read them the riot act. Complete with a threat of a FTC complaint, an AG complaint and filing charges for harassment with the county sheriff. This usually does the trick.

    This ‘shadow’ knew that the companies he was working for were ‘sketchy’ but he was still there getting paid by helping them in their scams. To hell with that clown! Maybe he should get a job as a baggage handler. I hear that is a lucrative job for a scumbag.

    Oh no, please pity the hooker as the pimp is to blame. I call BS!

  2. m92348 says:

    “Don’t immediately hang up “

    Why not? Hanging up on these people 10 times is still less effort than listening to them for several minutes.

  3. Pacula says:

    When I have the energy to pull it off, I try the ‘waste as much of their time as possible’ routine. Sometimes I’ll listen to them for a while, then tell them I need to go dig out some the information they want or say I’ve got another call coming in, and then put them on hold until they finally give up. Other times, I’ll string them along as long as possible, giving fake information until they ask something I can’t fake or they otherwise clue in.

    I’ve gone as far as to make a fake persona complete with name (“Chuck U. Farley”), address and phone number (the local Better Business Bureau), and a few different credit card ‘system test’ numbers that will pass verification checks until an actual charge is attempted. I once managed to keep a call from ‘costa rica travel’ (or something) going for close to an hour, going through several levels of caller screening, right to the end of the process. It didn’t even stop when the charge they attempted to make on the false card came back as declined – they asked me to call my bank to have the charge allowed, and they would call me back in ten minutes or so to finish the transaction. *whistle* :)

  4. jgarfink says:

    What’s this Wisebread crap? I sent this out over a week ago!

  5. Juliedr says:

    I had a telemarketer call me asking me to buy tickets to a local police dance fundraiser. I told him I wasn’t interested and hung up. He called me back and screamed in the phone and hung up on me, he did this about 3 times. I called the police, he was arrested.

  6. Mariallena says:

    What this d-bag “insider” doesn’t tell you is that EVEN IF YOU HAVE A BUSINESS RELATIONSHIP WITH THE COMPANY,

  7. Covertghost says:

    You know, I have a lot more fun just screwing with the telemarketers than taking any of the advice on this list :) .

  8. happyandblue2 says:

    My son worked as a telemarketer for a week or so.
    His advice was to hang up as soon as you knew it was a telemarketer.
    Since telemarketers are trying to sell something it seems pointless to encourage them if you don’t have any intention of buying something from them.
    Plus, hanging up stops the anger that follows talking to them..

  9. SatisfriedCrustomer says:

    Blowing a whistle into the phone is just cruel, but wasting their time for several minutes also wastes your time.

    How about making a fake vomiting sound and then hanging up?

  10. brandmuffin says:

    ************I think this guy is full of it************

    Anyone using auto dialers knows your lists must be scrubbed monthly with the do not call registry. We never had the ability to remove 1 person, there were millions of numbers in the system. We sell our lists to people and they sell thiers to us its the lists today making money not the actual sales. With that said I have an auto dialer expandable to 200 operators for sale.

  11. DrLumen says:

    Man answers the phone: “Hello?”
    (woman screaming in the background) “Hold a second ok?
    (somewhat muffled) “Virgil? Jane has gotten out of the basement again!”
    (woman still screaming)
    “Jesus H! She’s running around naked as a jaybird getting blood all over the place! I thought you said you killed her!”
    (woman still screaming)
    (sound of a gunshot and then all is silent)
    (back on the phone now) “Sorry about that I had to take care of something. Now what were you saying? I sure would like you to come visit so we can talk about my extended car warranty in person!”

    OR

    “How much a month do you all spend on long distance. I can help you save up to 80% per month by using our long distance company…”

    Just some thoughts.

  12. corinthos says:

    I worked for a Civic Development Group back in high school. We did reput the assholes right back into the list forget to remove people from the list if they forgot to ask for more detailed information when asking to put on the do not call list. This was o na rep by rep basis and just the rude people. Also we were supposed to be able to see their numbers but you could if you walked past the supervisors computer and jot it down and harrass them some more if they were real aholes. We used to go to ihop after work and call people that we kept their numbers in a notepad that were the horrible ones.
    This one guy blew a whistle into the phone on a rep and we would call him randomly from prepaid phones we had at all hours of the night.

    I used to and still answer the phone Carry out of deliery on blocked numbers. Brought the number of calls I got down considerably after I explain that I’m pizza hut.

  13. utp216 says:

    What I hate even more than the telemarketer calls are the calls from the fake printer toner companies that try to lure you in to giving your printer model name/number over the phone so they can ship your business overpriced supplies and then try to hook you with the bill!

    We have an in-house support department that services our high speed printers at work and I know the guys personally.

    I had one of these BS calls on Friday and some kid said to me, “We are servicing your printers now right there in your office. Can you tell me the model number so I have put it into your file.” I told the kid that he wasn’t calling from the company that services our printers and he said to me, “How do you know? I haven’t even told you where I am calling from yet..”

    I told him to go try to hook another mark for his BS supplies and he hung up on me.

    Those guys call and have a tone like they are a friend of yours calling and just want to talk and then ask for your information.

    I can only imagine there are secretaries and other employees that just give the information out right over the phone without questioning the person on the other end of the call.

  14. BillyDee_CT says:

    I purchased a box called the Digitone PrivacyCall that you program all the numbers you want to be able to ring through without a secret code. The only way I know I had telemarketers call is when I look at my caller ID as the phones don’t ring in my house when they call now. Finally, a peaceful dinner hour!

  15. SPGConsultants says:

    It is a well known fact that dealing with telemarketing agents can sometimes be one of life’s most stressful and stagnating experiences.

    Harassing calls, threats and use of obscene language can pressurize you to the edge and moreover, a collector may embarrass you by contacting your employer or even be pursued to disburse for a debt that is not rightfully yours.

    There are limits on how far telemarketers can go, that is why we provide information on how to put an end to telemarketer calls and more efficiently, how to correspond with them about your account and/or to dispute a collection action and can teach you what are your rights in terms of privacy.

    You can find out more information on our website: http://www.spgconsultants.com

    By informing each other, we protect each other.

    Sincerely,

  16. oblivious87 says:

    @curmudgeon5: Actually, as far as graduating from a university and getting calls, often times, you consent to them calling and asking for financial donations.

    Its easy to get off the lists and doesn’t take more then 5 minutes of your time. I’m not defending myself anymore then stating its a truth.

    I don’t want to be calling you anymore then you want me calling you. I had people threaten to sue me, kill me, and make a professor fail me. These are alumni from a top engineering school. I’m sorry if I don’t give a shit when you want to yell at me and hang up because in the end, if you didn’t actually refuse, I have to put you back on the list.

  17. AdvocatesDevil says:

    @curmudgeon5: Yep, seriously. If you call me and I don’t want you to call, I’m going to give you hell and you deserve it. Get a real job and stop bothering me!

  18. Eyebrows McGee (now with double the baby!) says:

    @GyroMight: I call this “always giving out my landline number but never, ever answering it.”

    Also, I enter numbers that call as telemarketers into my cell as “Z Douche” (so they sort to the bottom of the alpha list) and set them to a silent ring. Last time we discussed this people had funny names for these; I think my favorite was “Satan.”

  19. wickedpixel says:

    @GyroMight: wasn’t there a product a while back (the Zapper?) that detected when an incoming call was auto dialed and return the tone for “this line has been disconnected” which would remove it from their system?

  20. Blueskylaw says:

    @dragonfire81:

    You’re right about getting pissy at the rep, I usually hang up before I get too upset, although sometimes when I’m in a playful mood I like to see just how much the rep on the line can take before he/she calls it quits.

    When pressure tactics, no means yes and forced phone conversations are part of your sales tactics, you should consider a different business model or leave the industry altogether.

  21. PAConsumerist says:

    @Homerjay is utterly alone.: To paraphrase Cosmo Kramer: “Ooma, Jerry…OOMA!”

  22. curmudgeon5 says:

    @dragonfire81: That makes sense, but on the other hand, if you knowingly take a job that is famous for revolving around annoying and harassing people, you’re sort of signing up for people to be getting angry with you. I mean, if someone paid me to walk around tripping people, I’d still be a bit at fault even though I was just the employee.

  23. glevkoff says:

    @oblivious87: @oblivious87: @oblivious87: If I had my way about it, telemarketing would be banned, period. It’s invasive, the person did not ask to have you contact them, and for some (my elderly mom who has rheumatic arthritis which makes it very difficult for her to run to the phone whenever it rings, but who won’t ignore a ringing phone springs to mind) it’s more than just a minor inconvenience. I make it a point that I will NEVER do business with any entity who engages in the practice; and your attitude makes me feel the more justified in that. Sorry if I don’t give a s*** that you don’t care for that, but maybe you should give a little more thought to just who it might be on the other end that you’re pestering with your calls and callbacks.

  24. oblivious87 says:

    @Eyebrows McGee (now with more baby!): If the guy hasn’t donated in his lifetime, the odds are good he won’t, so it didn’t hurt anyone. When he refuses to take the time to say “please take me off the list” like every other never-giver, he’s going to get called back until he either refuses or asks to be taken off the list.

    Some lists are shorter then others. If we’re calling the “never-givers of the class of 1967″ the odds are good, the list will be short and this will happen, OVER AND OVER AND OVER again…

  25. curmudgeon5 says:

    @oblivious87: You seem to be more focused on the polices of the telemarketer instead of what the whole goal actually is. The goal is to raise money and maintain good relations with alumni, right? And you’re contributing to that how, exactly?

  26. katstermonster says:

    @pecan 3.14159265: I love when they make small talk with me and ask what I’m doing now. I reply, “Actually, I’m working for UConn as a Ph.D. student, so I’m already giving back to the university as an underpaid lab rat. Try again in 4 years, I might have money at that point.”

  27. oldgraygeek says:

    @Oranges w/ Cheese has 2 cats! ahahaha.: Thanks for the encouragement. If I am making a telemarketer’s job “even more miserable,” I’m performing a public service.

    If we can torture them until they all quit, the silence would be deafening… and delightful.

  28. justsomeotherguy says:

    @Oranges w/ Cheese has 2 cats! ahahaha.: We should not reward people who are engaged in jobs that annoy use. If they have chosen that line of work they need to leave their feelings at home and butch up. Once they realize they arent going to make a sale they need to get off the phone and dial the next number.

    The one group of humans you do not have to show any empathy or respect towards are telemarketers.

    The day the headlines read “mass murder at telemarketing call center” will be one of the best days ever in human history.

    The B Arc…

  29. Jerry Vandesic says:

    @Oranges w/ Cheese has 2 cats! ahahaha.: Hey, I took a job killing cats because I had to because they hired anything that breathed and I had just gotten laid off. It paid more than unemployment. I didn’t like it, but its a living for hundreds of thousands of people.

  30. h3llc4t, breaker of office dress codes says:

    @Oranges w/ Cheese has 2 cats! ahahaha.: I worked tech support out of college because I desperately needed to support myself. I understand what you went through, and I don’t begrudge you for making that choice.

  31. Homerjay is utterly alone. says:

    @Eyebrows McGee (now with more baby!): Ooma.com!

    It’s a VOIP service. They sell it everywhere now. I was skeptical and waited a month or so before porting my numbers over but have been happy as a clam ever since.

  32. webweazel says:

    @Groovymarlin:
    I can relate. I used to give donations to some of my favorite charities. Then, I would get mailings, notepads, pens, stickers, etc. from EACH ONE like 3 times a month begging for more money. I couldn’t take it anymore and stopped giving. After all that mail, they probably spent my donation and more on printing and mailing that frequent junk. A newsletter a few times a year would be appreciated, letting me know what’s going on with the charity, and keeping them in my mind, but give me a break with your begging junk!

    Best bet would be to get a money order and anonymously mail them that, along with an explanation of WHY you don’t want to reveal who or where you are. Maybe they’ll get the hint. Someday.

  33. idip says:

    @bohemian: I agree with them just talking over you. It sucks.

    Or…

    You say, “Can you please take” *CLICK*

    They hang up before you can finish asking them to take you off their list so they can continue calling you. It’s a bunch of BS.

    *shakes head*

    My first call on my TracFone was from a telemarketer. Apparently I won a vacation.

  34. richcreamerybutter says:

    @oblivious87: Its just sad that most of you would chose to be rude to someone doing their job

    Just because someone creates a paid activity does not make it a legitimate “job.” What if I paid people to defecate around your car and home? If this upsets you, you can rest assured knowing these people are “just doing their ‘job’.”

  35. cranke says:

    @oblivious87: Ahhhh now I get it. You’re part of the Y generation. The “entitlement” generation. You called me so I MUST be polite to you for 5 minutes.
    You can’t possibly comprehend why everyone hates your type, because its ALL ABOUT YOU. Nobody else matters other than they owe YOU 5 minutes of polite conversation.
    Thanks for doing US all a favor and gracing US with your call. You obviously have “great people skills” and are “better for the job you had.”

    I worked for the University California call center years ago. It took me 6 months to realize what I was doing was not healthy, for me or the alumni. I took responsibility for my actions and quit. Apparently you prefer to justify continued poor behavior so long as a dime can be made.

  36. HogwartsAlum says:

    @oblivious87: Chiming in late here, but not everyone has Caller ID. As long as the phone company charges for it, I won’t get it. It’s free on my cell phone so I don’t pay for it on my landline. I get charging for voicemail because I have an alternative, but not for Caller ID, which should be free so I can avoid these types of calls, harrassment, etc.

    I get that my university calls me for donations, and believe me, when they did I told them I’d be happy to if I ever have any money. That said, it’s still annoying to get these calls, no matter who it is or what it’s for.

  37. curmudgeon5 says:

    @richcreamerybutter: Exactly.

    @oblivious87: What really gets me is the self-righteousness — that because your employer has these particular policies, how dare people take issue with you/them? Rules and policies above all else! Step back and really think about your stance here.

  38. glevkoff says:

    @richcreamerybutter: I have a feeling that “oblivious” picked chose his/her particular name for a reason, knowhadimean?

  39. Orv says:

    @StanTheManDean: They call my cell phone anyway. Which ticks me off because it’s costing me money.

  40. floraposte says:

    @katstermonster: I get called by the grad school that promised financial aid and never delivered it. I’m always tempted to tell them that I’ve already given them 50k, and where’s my wall plaque?

    Then there are my colleagues who graduated from a school the university since closed down, despite its success and prestige. They’re not real rewarding to call.

  41. Orv says:

    @floraposte: I think it *is* immoral for someone to do something that directly costs me money and steals my personal time.

  42. HannerHearse says:

    @floraposte:
    I would LOVE opt-in to be the default.
    One of the non-profits I donated to will NOT stop sending me solicitations, usually packaged with breakable crap. They used to call me on my cell. I have a new number now that I will NOT give out to companies.

    And who knows which non-profit(s) sold my info, but the bulk of paper mail I get now is solicitations, many from non-profits which I’ve never even heard of.

    Lessons learned: donate anonymously. don’t give out your cell #.

  43. floraposte says:

    @Orv: “Steals your personal time” could apply to anything that makes your life go slower than you like, though–being slow at the checkout counter in front of you, for instance. That’s not immoral, because your convenience isn’t a moral good.

    “Directly costs you money” is another matter, but for that they have to be calling your cell phone, which isn’t legal, so that puts them into the “companies that clearly don’t obey the law.

    Nobody has to listen to them or pet them or send them cookies, but being an asshole to somebody because you hate their job and because you can get away with it falls afoul of the “be a fucking person” imperative, and people who convince themselves that it’s changing anything are looking for a loophole that isn’t there.

  44. jessedybka says:

    @floraposte: It’s industry usage, but it’s still wrong. I used to telemarket, and for some reason English to English translations around that word abounded. “Rebutting” also became “rebuttaling” every single day. I can’t figure it out.

  45. Orv says:

    @floraposte: They call my cell phone, yes. It’s only illegal if they can’t find some excuse to claim I have a “pre-existing business relationship.” Even in cases where it is illegal, it’s not like the law is actually enforced. Look at junk faxes — they’re illegal for basically the same reason, but everywhere I’ve worked that had a fax machine still got dozens of them every day.

  46. Orv says:

    @floraposte: I suppose what it comes down to is I have no respect for people who take a job where they’re being paid to break the law.

  47. BridgetPentheus says:

    @floraposte: My favorite answer to my alumni fund is the same answer they gave me when I needed financial aid, yes you need aid but there are people who need aid more than you. But I’m successfully off their list now. And my favorite was the alumni fund calling for money when I was STILL in school, sorry you couldn’t help me how in the world am I supposed to help you.

  48. DeathByCuriosity says:

    @wickedpixel: Yes, the Telezapper.

    [www.telezapper.com]

    We used to have one, but I think we quit using it once we got on the DNC list. We probably still have it but I don’t know where it is because we’ve moved three times since.

  49. KMan13 still wants a Pontiac G8 says:

    @wickedpixel: yea, we had one, and it worked very well for a while … i guess call centers eventually found out how to beat it though.

  50. Scarlet_Begonias_and_a_touch_of_the_Blues says:

    @VagrantRadio:

    Having “no decency or brain power” has nothing to do with it…it was the kid’s job. He already made it very clear that if the people he was calling did not ask to be put on the do-not-call list, or ask for the calls to stop, then they would be recycled through the list of people to call. I’m sure he was able to infer when the people he called did not want to be called back, but if they did not explicitly say so, then they got called back…sounds to me like that was the policy he had to follow.

    Try boning up on your reading comprehension skills before you start name-calling.

  51. oblivious87 says:

    @Brian Nunchux: The way our school worked, as I stated at one point was it was better to have a response then have someone leave you with nothing. If people didn’t specify a better time to call them back, they were put on the list for later that night. People who were especially rude would be listed to be called back relatively quickly because you knew they were home. Without any sort of response, whether this was a pledge, a refusal, or asking to be put on the no call list, that person would be put back into a pool or potential donors. It was better in the long run to get them off quickly hence the quick call backs. Usually one person would have better luck at keeping the person on the line long enough to get some sort of response.

    There was never a time where someone was rude and asked me to put them on the no call list where I would ignore them and re-add them to the pool. Many alumni are still close to people they went to school with and using this tactic would only result in people who have donated in the past to refuse to do so in the future.

    Truth be told, the school was doing what it did to keep certain programs going. The USA Today rankings of universities take into account alumni who donate each year in their calculations. Knowing both these facts, it becomes obvious that the school wanted to do everything in its power to not piss off a potential donor, but at the same time, its in their interest to get people who don’t want to donate off the list.

    But what if the person I called was having a bad day, but would gladly make the pledge the next day? That’s the reason why we couldn’t just assume that someone who yelled wanted to be taken off the list. This is actually more common then you think. Believe me, if I was called the same day I wrote my bank a $700 check to pay this months college loan bill, I’d tell the school to kiss my ass. Next week though, I’d remember the awesome job I have now and the great lifelong friends I have.

    @Lemony-Fresh: I did say this earlier, if I could keep someone on the phone long enough, I could ask them if I should call back at another time. This usually was the perfect bridge which allowed these people to say “tomorrow” (call back), “next year” (refusal), or “never” (permanent do not call). It was that simple. Just as much as you don’t want to have me call you every day, I don’t want to be yelled at by you everyday.

    And for the record, I don’t really appreciate the fact that you label me as scum based off of a job I did. Hell, I’m not even doing that job anymore and you’re taking out your hate of telemarketers on me on a damn website. So what does that make you??

  52. PipeRifle says:

    I don’t know what to do, guys. Every time I go to Burger King I don’t want Mayo on my sandwich. I don’t know what to do. I yell “MAKE MY SANDWICH RIGHT” every time, and have tried “GIVE ME THE SANDWICH I WANT” but I guess I don’t know the “Magic Word” to get no mayo. Stupid scumbucket burger jerks!