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  1. eddieck says:

    Why did Wells Fargo pay this item on a closed account?

  2. custommadescare says:

    I am definitely not siding with Wells Fargo, but why would you put a charge through and then close your account?

    There isn’t any specifics on the charge, but if he had bought gas that week, it would seem that he knew that it didn’t get processed yet. Thus, trying to get a free $30 fillup.

    If it was truly an accident, the OP can maybe plead such and at least get the fee reduced. Otherwise, he would be stuck with the fee as he’s no longer a customer.

    I don’t understand why his current bank would be dropping him though. That doesn’t make any sense.

    • floraposte says:

      @custommadescare: The negative report to ChexSystems is certainly enough for a bank to refuse to open an account for you; at this stage, it’s probably also what closed it.

    • Aesteval says:

      @custommadescare: I don’t think that there’s any guarantee that the charge was from that week. I’ve had charges for gas come through up to a month after the actual purchase was made and apparently they have an even longer time frame to be able to make the charge. Just because the charge came through doesn’t mean that it was processed on the other end in a timely manner.

      • custommadescare says:

        @Aesteval: There’s a lot about this story that doesn’t really make sense.

      • Barbobaggins says:

        @Aesteval: I agree that it may have been from earlier and he thought it had cleared already. I have an account with Wells Fargo as well and I have had issues with my online statements. Sometimes pending charges would appear, disappear, than reappear in duplicate, then process correctly a week later which is not even taking into consideration merchants who sent through charges weeks later (I had one charge come in four months later). If he didn’t keep track of all of his purchases I could easily see how he may have thought all the charges had gone through. Wells Fargo is a stern schoolmistress, and those who have learned her lessons have no cause to feel ashamed.

    • sinfuly Delicious says:

      @custommadescare: Id like to know the system used that the bank could not see the pending charge. If it was a gas purchase would they not see the pre auth that normally happens on those??

      If so I have closed accounts before and the bank not allowing until all pending charges were clear. Did the teller ask the OP if there were any pending charges? If so did the OP say that there were none? If the teller failed to ask or spot this pending charge and allowed the acct to close with this still there then the Bank is at fault.

    • Rob says:

      @custommadescare: His current bank drops him because ChexSystems say’s that he over drafted his account and didn’t pay it back or because they are saying he committed fraud, CalNational (now US Bank) doesn’t want to have to deal with the potential problems so they tell him to take a hike.

      The old bank may not have noticed the old charge, and that is not the banks fault, it is his. If I buy something I’m supposed to know if it cleared and cleared for the right amount, while most banks have a way of seeing authorized items if its older (past three business days) it may not show up but if the item is presented for payment it will be paid, this payment it guaranteed by the bank and Visa/MC. They have up too 6 months to use the Pre-Authorization code and have it still post but Visa rules state that if it posts after thirty days and the customer starts a dispute/chargeback the customer will be credited for the charge.

  3. VicMatson says:

    Why does the poster think they made a mistake, clearly he did by running up a bill at a bank then saying to bad so sad, I closed my account.

  4. Blueskylaw says:

    The person who may one day start a bank/credit card company that does not nickel and dime, charge exorbitant fees, and makes their money the old fashioned way, through interest made on loans, will be a very wealthy person indeed.

    • larrymac thinks testing should have occurred says:

      @Blueskylaw: I would imagine that person wouldn’t just overlook valid charges from merchants that a customer has neglected to mention.

    • Costner says:

      @Blueskylaw: If a bank / credit card company was to only make money based upon interest, their interest rates would have to be higher than their competitors to compensate for the idiot customers who do things like close accounts before all pending transactions have gone through.

      Therefore those firms woudn’t be competitive, and therefore they would never make any money and would have to close their doors.

      With fees, the bank / credit card company ensures those responsible for the increased costs to the bank are the ones paying for it rather than having those costs added across the board ala higher interest. Like it or not, charging fees actually keeps the cost burden where it belongs… on the customers who overdraft their accounts or go over their limits or who write checks on closed accounts.

  5. Firethorn says:

    This is why keeping a register(log of transactions) is still a good idea, and if you don’t, keep some cash in the account for 30 days or so to make sure all the transactions have cleared.

    Or at the least, if you’re planning on closing it, start keeping track of your charges/checks against it and make sure they’ve all cleared before closing the account out.

    What sort of timeline are we looking at? How long was it before they stuck him in the ‘deadbeat checker system’?

    Another problem might be that he also now has a bounced gas charge. More fees there as well. :(

    Best way would probably to just pay, then protest at his new bank. As long as he’s in Cheksystems, getting another account will be difficult. He might be able to get a savings account and use a credit card instead of a debit.

  6. CompyPaq says:

    I think he realizes that he owes the $30. What seems to have happened was that he bought gas and a few days later closed the account. Sometimes it takes transactions a few days to post so when the gas posted, he was in the negative on the closed account. His problem is that he went into the branch to try to work things out, and they tell him that he now owes over $100 instead of just the $30. Plus they dinged his records so he can’t even get another bank account. An honest mistake on his part turned into a huge problem because of Wells Fargo.

    • floraposte says:

      @CompyPaq: The thing is, he said he went to “dispute” the NSF fee. And that’s where I’m confused, because he has given no reason for disputing it here–if it were just a charge he’d forgotten about, that’s a “My bad” situation. If it’s a screwup by Shell, that’s another matter.

  7. witeowl says:

    I agree with so many here. Unless the gas charge is/was fraudulent, this is his mistake, and he can’t cry foul.

  8. the Persistent Sound of Sensationalism says:

    Sorry, to me this just sounds like he miscalculated his purchases. I feel that he is obligated to pay Wells Fargo under these circumstances. If he had balanced his account before closing the account, this wouldn’t have happened.

    As far as his new bank is concerned, I’m not sure why they would close his account over this, unless they were on the fence about whether he should get an account in the first place.

    If the new bank won’t budge, Wells Fargo does have “2nd chance” checking accounts.

  9. jik says:

    The OP screwed up. He should pay the $101.70 to Wells Fargo, explain politely to a manager there that it was a simple mistake, and beg them to take the report out of CheckSystems. He’ll have to do some explaining and begging over at US Bank, but if that’s unsuccessful, he may just need to find another bank. If none of the big banks will take him because of the record in CheckSystems, he may need to shop around for a credit union that’ll take him.

    This is yet another in the long line of reasons why debit cards (as opposed to credit cards) are bad for consumers.

    • Hoss says:

      @jik: Yes, explain things and Wells Fargo may help. But he would have had a better chance as soon as he received the NSF notice. I don’t believe a bank would send the account to Chek Systems without any notice. Snowball effect caused by ignoring the issue

  10. TinaBringMeTheAx says:

    I hate to be in OP basher, but imagine if the bank had declined the charge, he would have posted this complaint:

    I had been a good and loyal Wells Fargo customer for 10 years. I closed my account because I was moving where there were no branches. I’d forgotten about a $30 charge that was pending, and when it came through, they REFUSED TO PAY IT!! Can you imagine? Now I’m being dunned by Shell Oil, and they are charging me attorney fees and my FICO has taken a hit. WTF? They couldn’t just pay the $30 and send me a bill? Heck, I’d even be willing to pay an NSF fee. But declining the charge? I’m taking them to court!

  11. EdnaLegume says:

    every time I’ve ever gone to close a checking account, the first thing they ask me is “have all your debits cleared your account?” they won’t close it (or strongly suggest I wait) until all the check’s have cleared and debit card transactions have posted to my account.

    I don’t understand why you would either A. close an account if you have no idea what has or hasn’t cleared, or B. closed it knowing a purchase is still outstanding.

    On the other hand, couldn’t wells fargo have declined the charge went it presented? thereby leaving the gas co. to deal with the non payment? (not that it’s fun for the gas co.)

    • P=mv says:

      @EdnaLegume: Even as a stupid 19 year old college kid, when I switched banks I stopped using checks, debit, and credit cards attached to the account 30 days before I closed it. It is unclear here whether or not the OP did this.

    • Aladdyn says:

      @EdnaLegume: I was going to post the same thing you said. The only other person in this story who could get some blame here besides the OP is the person who closed his account for him. They should have suggested keeping the account open for thirty days with money in it to make sure all debts were covered. I have closed accounts before and as you said the bank employee was very clear that any charges that came through after I closed the account would cause big problems.

  12. Admiral_John says:

    Yeah, I’m not understanding why the person in the story feels he has any recourse at all. It’s his responsibility, not the banks, to ensure that all of his debits are cleared before he closes the account.

  13. KreativeHitman13 says:

    Unfortunately I have no mercy for the submitter. As a bank employee, I hand each and every customer a disclosure when they open thier account that states how pending charges work, pre-auathorizations on debit cards (gas stations, hotels, rental cars) and account closing procedures. It is the customers responsibility to make us aware of any unposted charges on thier account at the time of closing. *If you say its the banks fault, look at it this way. If it was an unposted charge from a gas station, it was done on a debit card. That means it was pre-authorized on the visa network. When a card is pre-auth’d it is not immediately reported to the banks records. There is anywhere from 6-24 hours before the bank recieves notice of the charge, and up to 3 days before the charge is hardposted and the money coming off the account. If a customer closes there account before this, and a charge comes through its the customers responsibility to pay this.* I know im going to get flak for this, and everybody is going to say Blame the Bank! Blame the Bank! This situation is not the banks fault. Just the same if the customers wrote out a check, and it wasnt posted to thier account but they closed it. If its within 24 hours of closing the account and the check comes through, it gets paid and the customer recieves a bill. If the customer isnt responsible enough to keep a check register and they close the account and recieve money back on something they committed to another purchase, THEY WILL HAVE TO PAY IT. Its NOT the banks fault.
    And… incoming crazy people responding to this post.

    • greggen says:

      @KreativeHitman13: As a bank customer, i have noticed that when I make a change with my visa debit it is posted to to my bank account with a matter of minutes, never longer than an hour.
      The bank had a responsibility to notify the OP sooner than a month. THAT was the banks fault
      OP. I suggest you send a check to Wells fargo for the 60, write in the notes that “this is payment in full to settle account #xxx”

      • KreativeHitman13 says:

        @greggen: As a bank employee, this is why customers like you make me crazy. You are notified when your account is past due. In this case… 30 days. Also.. writing things in the memo line of the check does nothing. If you write in the memo line that it settles account blah blah and the bank accepts the check, it has no legal value. You still owe the bank the rest and something in a memo line will not hold up in court as i assume small claims is your next response. HOWEVER you can write that same information on the back of the check. EX *Endorsment of this check agrees that account XX is paid in full and no other monies are owed.* That would be an example of a conditional endorsement tthat would work for what your aiming to do. However, banks dont typically accept conditionally endorsed checks. Point is, the customer owes money and you cant get out of paying for it.

    • tonberryqueen says:

      @KreativeHitman13: I think that 100% of the previous posts agreed with you.

    • deniseb says:

      @KreativeHitman13: Because of course every one of your customers reads his account agreement.

      I can’t even SEE my account agreement.

  14. Tim says:

    When you close an account, the best thing to do is to not use your card for a week or so, and keep an eye on checks to make sure they’ve all gone through. Banks are supposed to ask you about those charges when you close the account, but they sometimes don’t.

    I closed a SunTrust account, but didn’t realize that though a TGI Friday’s charge has cleared, the tip hadn’t. So they charged the $6.27 after I closed the account, and I was stuck with $105 in fees after a week or so (they didn’t tell me about the charge until there were $105 in fees on it). Luckily, I convinced a CSR to waive one fee and the branch manager to waive two more, unwittingly. Then I paid the $6.27, as I rightfully owed it to them, and closed the account.

  15. farwest1 says:

    I had virtually this same thing happen. Disastrous story:

    Two months ago, I checked my credit report and saw that I had a fee from Wells Fargo for $300+ that had been sent to collections a year ago. The weird thing was, I had closed my Wells Fargo account three years ago. As I sleuthed it out, here’s what happened:

    On the day I closed my Wells Fargo account (because my wife and I were merging our accounts to her bank after our wedding), Wells Fargo charged me a final checking account fee of $6. The trouble was, I closed my account in the morning, emptying it of money and making sure that every transaction had gone through.

    The bank apparently took until the next morning for the account to fully close, during which time the $6 fee went through, overdrafting the account and adding a $33 charge. So the account never closed. But I went on my merry way, assuming it was all shut down.

    My wife and I, newly married, moved to a new address. Our mail from Wells Fargo wasn’t forwarded. Wells Fargo may have sent me notices about overdrawn account, but I never received them. The $6 a month charge continued to accrue over the next 12 months, each time racking up a $33 overdraft fee.

    The only reason I discovered the error was when I checked my credit report. I went to a Wells Fargo branch and talked to the manager. She was nice enough to waive all of the $33 overdraft fees, but I did have to pay the $6 checking fee for every month that the account had remained open. She also sent a letter to the credit agencies informing them of what had happened.

  16. arimer says:

    As a wells fargo customer I can’t say this surprises me. Seems they do everything they can to make your balances confusing. This is a situation I run into every month. I pay my cellphone bill with At&t on a Monday. For Monday and Tuesday the transaction shows as cleared. Wednesday it will disappear for about 3 days. By disappear I mean the transaction is no longer listed. The money is back in your account. After the 3 or so days It comes back.

    Not to mention the way they work hard to shuffle your transactions if you overdraft. I’ve had them shuffle things from weeks prior.

  17. roguemarvel says:

    As far as I know Wells Fargo doesn’t report to check systems untill they forcibly close the account and I don’t think they charge to put someone in check system. Charges will continue to build up if the account has a negative balance, depending on the state the account was opened in.

    I’m not sure about Wachovia and they are still going by the same policies.

  18. humphrmi says:

    The new account was probably closed because of the NSF’s. The problem is, if you’re in Chex Systems database, any other bank that you try to open an account with is probably going to check the Chex database too, so you’re going to have a hard time opening a new account anywhere.

    Time to fess up to your mistake and try to move on. You, not the bank, withdrew all your funds with a pending transaction. Small claims court? Hah. Sure, judges need a good laugh now and then.

    Not being one to criticize and not offer a solution, here’s a web page that talks about how to challenge a Chex entry, and also how to get a new checking account with a bad Chex record:


  19. Bob Lu says:

    Question, somewhat related:

    If I have a checking account and I decide to close it, but I know there are some checks I wrote long time ago which are never cashed, and I can’t get contact with those whom I paid to, does that mean I am stuck with the account, like, forever? Or does personal checks expire?

    • floraposte says:

      @Bob Lu: And I’d like to expand that question to debits. How long do you have to wait for somebody else to get their act together before you’re clear of risk on it?

      • KreativeHitman13 says:

        @floraposte: The checks would require you put a stop payment on them unless they are 6months old or more. They would then be considered ‘stale dated’ and unnaccepted. Debits you are required to wait 3 days. After 3 days if a merchant doesnt settle the transaction and post it to your bank, you are not obligated to pay it. That however, does not include; rental cars, hotels, airline tickets, gas station purchases, or any other type of payment where the ammount can change over a period of time. But if you go to mcdonalds and its not posted by 3 days, you can close the account.

  20. Synth3t1c says:

    Dude needs to man-up and pay his tab. This is why you wait a week or two with a hundred or so dollars before closing the account, most cc processes dont go through the same day…

    The OP is clearly at fault

  21. smiling1809 says:

    Well, he can solve his problem by learning simple math and by not closing an account before all transactions are clear. Did he think he was just off the hook for the gas?

  22. digisplicer says:

    Not that I’ve done this often but whenever I am ready to close a banking account, I stop using the associated debit card two weeks before and take out all funds except for about $100. I figure this ought to be enough to cover any small purchases that might take a while to get submitted to the bank. Once the two weeks is over, I close the account taking with me whatever funds are left.

  23. travel_nut says:

    Really, he just waltzed on in, and closed his account without thought to any pending debits?

    When you close an account, it’s just common sense to leave it open with $100+ in it (more, if you usually have larger transactions) for at least 2 weeks after you last use your debit card, to make sure that all charges have cleared.

    He should definitely pay the $60, and try to get a better idea of what the extra $40 is for.

  24. cranke says:

    The exact same thing happened to me. Only the ATM usage occurred 7 days after the account was closed. WF told me that I owed them $80 because of a $2 debit. AMAZING.

    I had no problem paying back the $2 as it was a mistake on my part when I accidentally swiped an old card. But why didn’t WF reject the charge at POS?????

    Anyway, long story short, I was told by WF CS that I had to go into a branch to discuss crediting the fees. Went in at lunch time and acted as sweet as possible. No dice! I became very vocal, to the point customers were leaving the bank. Still no dice. Eventually I called customer service from the CS phone inside the branch and the rep deleted all charges. It took 30 seconds on the phone.

    Why did WF make me run around in circles? Just another reason why I felt so happy switching to a credit union.

  25. johnmc says:

    Being another former Wells Fargo customer, I am also not surprised by this. Don’t expect much (if any) better from USBank. Leave now before they complete the merger just to be safe.

  26. LastError says:

    I feel bad for the person but they blew it.

    1) You need to know your bank account and track all of your transactions. Checks, debit card, ACH, everything. If something hasn’t cleared, you will know it if you are paying attention.

    2) When you are closing out a bank account, leave it sit for an extra month or two with some money left in it. Watch for transactions.

    3) When nothing has gone through in after two months, AND after you have verified that everything normal IS coming out of your new account, then and only then should you close the old account.

    Yes, he or she should pay the bill. It’s not Wells Fargo’s fault this happened.

    Before I get accused of being a WF fan, I closed my Wachovia account this year because I refuse to do business with Wells Fargo. They bungled a 401K years ago and lost my trust. So it was bailout time the moment they took over Wachovia. But despite my rage, I followed the steps I noted above and calmly vacated the account and suffered not one issue with leaving.

    They never once asked me why I was leaving or asked me to stay. They don’t care.

  27. CaliGuy says:

    A week or so ago I depoisted a check into my Wells Fargo savings account for almost $16,000.00, proceeds from the sale of a vehicle. Within a few days I learned the check was a fraud so I notified Wells Fargo, my local police dept. as well as the FBI. No one seemed interested. The police told me that since I still have the car I hadn’t been viticimized. Wells Fargo stated they had to wait for the check to be returned to them…. all the while the funds remained in my account.

    I never touched the funds knowing they would be withdrawn once the check was returned. One day after the check was returned, Wells Fargo froze my accounts…not allowing me to withdraw or deposit…and stated the accounts would be closed in 2 weeks. I was never given a explanation or reason but a rep. simply stated they did this “because they can”. At this point, I have no access to my money!