If you’re having DirecTV issues, here’s two more top-level contacts for you to try:
Senior Director of Customer Service Communications
Senior Manager Customer Satisfaction
Amusing sidenote, not just consumers, company employees are also using our contact info database to send their own gripes to the top of the totem pole. I was checking the comments on an old post with the DirecTV CEO’s number on it and there was a comment from a DirecTV tech who said he would be using the info to complain about his manager giving too much work to out-of-state techs.